LUXY Inc Arvostelua 314

Easy to book, immediate confirmation. Excellent communication with my driver for each trip, with confirmation numbers. Cars clean nice new comfortable, luxurious, we had Lincoln one way Cadillac returning. Price reasonable. Drivers very professional!

I arranged for 2 cars for our party of 7 for pickup in Atlanta. There were 4 seniors with 2 of them in wheelchairs. The first car arrived 20 minutes early. The second had a flat and was told the replacement will arrive in 30 minutes. The first car gave us the pickup location of LN2. All 7 of us made our way to LN2. The 3 of our party left and the 4-seniors waited for the 2nd car. Received a call from that driver stating he’s at LS2 and that we need to go to him. Tried explaining where we’re and advised that we could not go to him. That driver refused to pick us up at LN2 location. He kept telling me that he was not allowed to be at our location, while the first car made it the with no problem. I observed other car services at LN2 to pick up with no problems. Over an hour later and multiple phone calls with the service desk, the driver went to a parking garage, one level up and across 6 lanes of a service road. Refused to get any closer. A Good Samaritan assisted everyone across the parking garage. Was on the phone with the owner and all he said was sorry for the inconvenience and offered a $30 coupon. We missed our granddaughter’s rehearsal dinner which we are unable to get that experience back.

Customer service was a big fat zero. Disregard the safety of the customer. Poor business management. Will not use this service again. Requested a refund on the second car. Was told that this will be investigated and will call me directly to resolve this issue. Never received a call.

On time, good communication. Vehicles in good shape. Price is fair market or better

They were amazing! Perfect communication. Beautiful ride with a wonderful driver and 30% less than my regular NY car service

Based on my direct experience, LuxyRide operates as a parasitic intermediary rather than a legitimate transportation provider. It owns no vehicles, fleet, or transportation infrastructure, yet profits by positioning itself between clients and licensed—and at times unlicensed—drivers who shoulder all operational costs, risks, and liabilities.

Like a cuckoo bird exploiting another’s nest, LuxyRide has built its business entirely on the vehicles, licenses, insurance, and labor of professional chauffeurs and limo companies while refusing to invest in infrastructure of its own. It functions purely as a broker, monetizing access to drivers while avoiding responsibility for fair compensation and working conditions.

Most troubling, LuxyRide systematically diverts driver tips through a so-called “betting” or pricing system, leaving drivers with no gratuities while misleading passengers into believing tips go directly to chauffeurs. Despite charging premium “luxury” rates, LuxyRide pays drivers peanuts, creating a deceptive gap between what customers pay and what drivers receive.

Drivers who request compensation for legitimate services—such as meet-and-greet, wait time, or child seats—are often penalized, restricted, or removed from trip eligibility, fostering a culture of intimidation and silence.

In my professional judgment, LuxyRide’s practices are predatory, misleading, and deeply harmful to the chauffeured transportation industry. I strongly urge drivers, limo operators, and passengers to reconsider supporting a platform that profits by systematically underpaying drivers and misrepresenting compensation, rather than operating with fairness, transparency, and accountability.

I’ve used Luxy for many years and have never been disappointed. The drivers have always been very professional, courteous, polite and ALWAYS on time. It is important to start a trip in a good frame of mind especially in a hassle free ride to the airport or wherever. Luxy should be your first and only choice.

Friendly, on time, helpful. Terrific driver.

Very professional, friendly, and accommodating. Will definitely use in the future. Very economical as well.

Professional, courteous driver. He was on time and was very clear with where to meet him at the airport while it was very busy. We felt very safe.

Absolutely unacceptable experience — ZERO STARS.

Luxy has completely lost my trust, and I will never use their service again. Back in March, I had a terrible ride with a driver named Hormoz. He was rude, argumentative, and actually tried to blame me for traffic delays, saying, “Well I was early at your house,” as if that somehow justified his behavior. At drop-off, after I politely said thank you, he didn’t even acknowledge me — not a word. Just silence. It was an incredibly uncomfortable ride.

I left a review detailing this poor experience and even requested not to be booked with this driver again. Luxy didn’t respond, didn’t follow up — nothing.

Flash forward to today. I check the app the night before my trip, and who do I see as my driver? Hormoz. I immediately called Luxy 24 hours in advance to tell them again — I do not feel safe riding with this man. They told me it was taken care of and someone else would be assigned.

I wake up this morning to an alert: “Your driver Hormoz is on the way.” Are you serious?! I called again and all I got was a half-hearted “sorry.” That’s it. No help, no resolution, no accountability.

Once again, Hormoz picks us up and doesn’t say a single word. Not hello. Not goodbye. The car is freezing and uncomfortable, and the entire ride was incredibly tense.

Luxy’s blatant disregard for customer feedback and, more importantly, rider safety is alarming. This wasn’t a one-off — this was a pattern, a complaint ignored, and a clear signal that they do not care.

To anyone considering Luxy: think twice. If something goes wrong, don’t expect them to fix it. You’re on your own.

I am pleased to share my exceptional experience with Lexi Ride Car Service. They have consistently proven to be the absolute best in the industry. Their reliability and punctuality have ensured that I have always arrived at my destinations on time.

What truly sets Lexi apart is their remarkable flexibility. Whenever I have needed to make changes to my schedule, they have accommodated my requests with ease and professionalism.

Additionally, the customer service is outstanding. The team is always courteous, attentive, and ready to assist, making each interaction a positive one.

I wholeheartedly recommend Lexi Ride Car Service for anyone seeking a trustworthy and efficient transportation solution. Umer is the best! And so is my regular driver Ioannis!

Stan was right there when we arrived and gave us a safe, comfortable ride to our hotel. Will definitely use your service again.

Driver was professional car was clean on time even though the flight was delayed driver assisted with luggage can’t speak more highly of Jorge overall one of the best experiences I’ve had with transportation

Worst experience ever. After many months I'm giving up trying to resolve. Just don't even bother.

This is the worst car service ever! Couldnt go to hamptons due to fire which was on all the news!
I was out of the country so soon as i heard, I changed rez to go to nyc to be safe!
After much arguing, they refuse to credit my credit card the difference which would be substantial!
Ill never use again!

Booked a 5am pick-up for an early flight. Driver was on time, well dressed, professional, loaded and unloaded our bags for us, drove a nice car that was well kept. Would definitely use again. Worth the extra money for the reliability and luxury. Would use for clients too.

My boss wanted me to pass along how pleased he was with his driver yesterday!! Saud was incredibly helpful and even helped take in the items to set up for the trade show.
Please give Saud 5 stars!!

Thanks so much! So glad we have Luxy!

The only reason I am giving them one star is because I can't give anything lower. I question this company's business ethics. On 4 Jan 2025, I booked a ride for my mother from the Kansas City airport to her house. She was flying from Frankfurt, Germany to Chicago and then to MCI. MCI closed around 1200 that day due to a winter storm so no pickups could occur. Luxy still charged me $185.60 even though they could not have met the terms of the agreement. I received a response from them on 20 Jan. They said: "Thank you for contacting us regarding your recent booking with us. We understand that plans can change unexpectedly and sympathize with the challenges of such situations. However, according to our policy, trip protection is required for refund eligibility. Unfortunately, since trip protection was removed from your booking, we cannot process a refund now." I find this amusing as they disregard the fact that the airport was closed but instead say "plans can change unexpectedly." They fail to acknowledge that they could not have met the terms of the agreement but simply I should have bought trip protection. Don't use these guys...they are crooked!

Great experience: reliable, competent, courteous pick-up at Midway (Chicago), a long, dark 1 1/2-hour ride into deepest Indiana farmland, with no problems and a thoroughly pleasant driver in Charles Hampton. I’ll never call on family members again to make the long schlep to pick me up. Worth every penny (and less than other ride services). The money I saved by renting a car AWAY from the airport vendors will about pay for the luxury.

Extraordinary service with Business class ride, Jafar was an exceptional driver I ever hav my life, Very reliable & smooth ride today from Vero beach to palm beach airport, weather was too foggy but driver is very professional to handle it with patience. I will definitely use Luxy again & again. Thanks