Delighted with the furniture but even more impressed by the customer service. An issue was highlighted by the company and resolved extremely promptly. Joe & colleagues very efficient & helpful. Loo... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
The service and quality of their produce is excellent. I highly recommend this company. My teak setting was assembled efficiently and all packaging removed. I would not hesitate to deal with them agai... Näytä lisää
Yritys on vastannut
I recently visited a friend’s home and was impressed by his Luxus garden furniture. I thought that good things were worth copying so I ordered the teek table, 6 chairs & 2 San Francisco benches.... Näytä lisää
Yritys on vastannut
I love the furniture but there have been significant problems. The chairs were badly damaged when I received them. I unwrapped them while delivery people were here but they wouldn’t take them back as... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.
Award-Winning Service...
Yrityksen kirjoittama
- Luxus Home and Garden are commited to good, responsive customer service.
- We have a longstanding commitment to treat all customers with respect, support and kindness.
Yhteystiedot
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Yhdistynyt kuningaskunta
- +44333 772 9013
- info@luxushomeandgarden.com
- luxushomeandgarden.com
Autumn Days
4,7
Erinomainen
827 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great products and service
Very helpful when ordering. Quality of products is outstanding. Delivery is excellent.
10. kesäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi there,
Thank you for much for your comments regarding your order, we are delighted to hear of your positive experience overall.
We will be sure to pass on your kind thoughts to our team, we are always here to help in the future if you need anything else.
Kind Regards
Luxus Customer Care Team
Vastaus yritykseltä Luxus Home and Garden®
Hi Lynne,
We appreciate the time taken to leave us a review.
It is fantastic to hear you are pleased with how your furniture looks on your patio, we love to hear this!
We hope you enjoy your furniture.
Kind Regards
Luxus Customer Care Team
The goods arrived early
The goods arrived early, in excellent condition and was easy to construct. Thanks !
18. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Kenneth,
Thank you for taking the time to leave us a review,.
We are delighted to hear these arrived early for you and that it was easy to put together. We are appreciative of your time sharing this experience.
If you need anything else please don’t hesitate to ask.
Kind Regards
Luxus Customer Care Team
Great quality table and chairs
17. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Graham,
Thank you for your kind comments!
We are delighted to hear you were pleased with the quality of your table and chairs, we pride ourselves on high quality furniture and this is exactly what we expect to hear.
Thank you again for taking the time to write this review, it is greatly appreciated.
Kind Regards
Luxus Customer Care Team
Excellent value for money
Your website is very good and my table and chairs are excellent quality and such good value.
I ordered a set for my daughter and it was great that you held the order for 3months while they moved .
The delivery men were efficient and pleasant.
Two more friends have ordered from you having seen my table and chairs.
17. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Mrs Mountford,
Thank you for your review, it is fantastic to hear of your experience overall and your comments are greatly appreciated.
We will pass along your message to the team, we love to hear that you feel the service, delivery and quality was excellent. It is also appreciated that this sentiment was passed onto your friends and we sincerely hope you all enjoy your furniture!
Please don’t hesitate to ask if you need anything further.
Kind Regards
Luxus Customer Care Team
Excellent quality fast delivery on garden furniture
Excellent quality fast delivery
16. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Heather,
Thank you for your comments and for taking the time to leave us a review.
We are delighted to hear that you are pleased with the quality and delivery of your purchase. We will be sure to pass on your thoughts to the team and we hope you enjoy your furniture!
Kind Regards
Luxus Customer Care Team
All seemed well but !
All seemed well . When checking over the table and chairs I found the plastic feet were missing from 2 of the chairs .
The ones with them on were a bent nail with a place of round plastic pushed over the bent part . Very cheap and shoddy .There were 2 cracks on one of the chair legs which should have been easy to indentify but I will now be repairing them .
I only took delivery approx 3 weeks ago . In the service package there is not enough teak sealer to do all the furniture .I will now have to buy more having paid a hefty sum for the care package .
Small but important points that do not do Luxus any favours .
J.Sykes
15. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi John,
Thank you for the time taken to speak with me on the phone regarding this, we want to apologise again for any inconvenience caused and we appreciate your understanding in this situation.
We pride ourselves on our high quality furniture and this certainly was not the intention, as any issues reported such as this we look at resolving in a swift and effective manner. The images you sent in have already been referred to our quality control for review and these are greatly appreciated.
After our last discussion on the phone we are delighted to hear that your issue has been resolved now, with the two chairs being exchanged and we also sent a care kit as a gesture of goodwill for any inconvenience caused by this. We do of course take any feedback onboard as this greatly helps for the future, but please rest assured that going forward if you have any issues we are always available via phone, chat or email.
It has been a pleasure speaking with you and we want to thank you for the opportunity to resolve matters for you, we hope you enjoy your furniture!
Kind Regards
Luxus Customer Care Team
Generally delighted
Delighted with the build and quality of the garden set (coffee table, bench & 2 chairs) supplied. They were delivered on schedule, and I’m generally happy with all my interactions with Lexus Home & Garden.
9. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Jonathan,
Thank you for your review, it is fantastic to hear comments such as these and we are so pleased to hear of your experience with us.
We are always here if you need anything going forward, we hope you enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
We love the luxus patio furniture we…
We love the luxus patio furniture we bought. All of it is beautifully made and the finish is so smooth to the touch. We paid for the delivery service that set up everything and took away all of the packaging. They were truly professional, helpful and friendly.
12. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Louise,
It is lovely to hear about your experience, thank you for the review!
We are happy to hear that your experience was a positive one and you love the furniture. Your comments will also be passed over to the delivery crew, please don’t hesitate to contact us if you need anything else in the future.
Kind Regards
Luxus Customer Care Team
Great service
Great service, furniture all set up on the terrace, in our absence, all packaging removed and the set is high quality - exceeded expectations.
12. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi David,
Thank you for taking the time to leave us a review. Your comments are appreciated and we are delighted to hear your expectations were exceeded.
If you ever need anything else please don’t hesitate to ask and thank you so much for your purchase!
Kind Regards
Luxus Customer Care Team
Fantastic products and after sales…
Fantastic products and after sales service, we are really happy with our garden dining set, would definitely buy from Luxus again.
6. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi David,
We appreciate your kind review and thank you for sharing your experience.
It is fantastic to hear that you were please with the overall experience, we will certainly pass along your comments to the team.
Enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Great Product
The product is fantastic and worth the wait. The only disappointment was that the delivery was some 4 weeks later than expected and being kept up to date with the delays wouldn’t have gone amiss. Having said that so happy and today we had the whole family around the new table and it was perfect.
11. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Andy,
Thank you for your kind review and for your feedback, this is greatly appreciated as it helps us to improve for the future.
We do apologise regarding the delayed delivery, we do give our lead times as estimates but I’m afraid we were experiencing unforeseen delays with the receipt of your items. Please accept our thanks for being patient with us during this time and rest assured if you need anything going forward, we are here to help.
Of course we are delighted that you were happy with your purchase and we hope you & your family continue to enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Very pleased with the quality of my…
Very pleased with the quality of my recently purchased rose arch
9. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi William,
We appreciate you taking the time to leave us a review, it’s a delight to hear you are pleased with the quality of your purchase.
We hope you continue to enjoy your purchase and if you need anything else feel free to contact us at any time.
Kind Regards
Luxus Customer Care Team
Beautiful furniture
Beautiful furniture - really happy with our table and chairs.
Great company to deal with - fast response and delivery.
8. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Lucy,
Thank you for taking the time to leave us a review, it’s lovely to hear from you and we are glad you are enjoying your new furniture. Your kind comments will be passed along to the team.
If you need anything else you know where we are and we hope you enjoy your weekend!
Kind Regards
Luxus Customer Care Team
Delighted with my beautiful furniture
Delighted with my beautiful furniture. Looks even nicer than on the website and is fabulous quality, really sturdy and solid.
I paid extra for delivery to garden and assembly - well worth it.
8. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Victoria,
Thank you for taking the time to leave us a review, it is great to hear that you are happy with your order and the quality of the product.
We are delighted to hear that the experience was worthwhile and please don’t hesitate to let us know if you need anything else. We hope you enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
garden furnature at its best
Great service - great price - great product
I purchased over £2000 of garden furniture, which anywhere else would be twice the price, and the quality was fantastic
The delivery went smoothly, and it is very easy to contact both customer service teams
8. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Tariq,
We appreciate your time taken leaving us a review and it’s fantastic to hear about your experience with us.
It is lovely to hear of your positive comments; we will pass along your kind words to our team involved and we always encourage if you need anything going forward to let us know.
We hope you enjoy your new furniture.
Kind Regards
Luxus Customer Care Team
Speedy delivery service is stated on…
Speedy delivery service is stated on the website. Speedy it was not!
I placed the order for my garden furniture on the 17 May and it was delivered on the 3 July. I was initially informed that it would take 3/4 weeks.
Whilst I appreciate that delays can take place, i do not appreciate the lack of communication! I was only updated as to a delivery date after making enquiries.
I was offered a Teak Care kit as a goodwill gesture, but declined as I felt it did not make up for the delay.
Had I known that it wouldve taken so long, I would never had placed the order with Luxus.
This company's only saving grace is that the quality of the furniture exceeded my expectations and the delivery guys are a credit to the company.
17. toukokuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi there,
Thank you for taking the time to leave us a review, we do appreciate your comments raised, and we deeply apologise for any frustration caused as this was not our intention.
Our lead times are generally 1-2 weeks unless stated otherwise on our product pages. Your order was originally estimated to be delivered within 3-4 weeks at the time of purchase. However, there was some unforeseen port congestion during peak season in Northern Europe that impacted the lead time of the items you purchased, these delays were publicised in the media and caused a delay to the delivery of your order by around 2 and a half weeks outside of the estimated lead time. We sincerely apologise for this.
We are delighted to hear that the delivery team and the quality of the products was to your satisfaction. It is fantastic to hear and we will certainly pass along your positive comments to the team. Apart from the delay you experienced, this is exactly the kind of service we expect, and we are thrilled to have exceeded your expectations in these areas.
We offered a Teak Care Kit as an apology for the delays, we understand you declined this and we would be more than happy to discuss this further with you, as customer satisfaction is our number one priority, we want to achieve a resolution that makes you happy. Your feedback is invaluable to us and helps us to improve going forward.
Please know that we are always here to help if you need to talk further regarding any concerns by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013, we are more than happy to help with anything going forward. We sincerely apologise for any inconvenience caused.
Kind Regards
Luxus Customer Care Team
Vastaus yritykseltä Luxus Home and Garden®
Hi Caroline,
Thank you for your time taken to leave us a review, it is lovely to hear from you and we are delighted to hear you were pleased with the service received.
We hope you enjoy your furniture and we are always here if you need anything else in the future!
Kind Regards
Luxus Customer Care Team
The quality of the furniture is excellent.
The quality of the furniture is excellent. Delivery men were so helpful. Delivery date had to be queried but communication was very good and it all got sorted in the end.
2. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Annette and Chris,
We appreciate you taking the time to leave us a review, your kind words are appreciated and we will certainly pass along our comments regarding the positive experience!
Your feedback is appreciated, please rest assured we are always here in the future for enquiries around lead times. These are also mentioned on the product page section on our site, under delivery information or the product description. We are also available by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013.
We hope you enjoy your furniture and it was lovely hearing from you!
Kind Regards
Luxus Customer Care Team
Benches not good - don’t waste your time
Waited a long time for delivery, bench arrived cracked with a glued mend. Sent it back. 2nd bench arrived with a huge split. Sent that back. Customer service was good, product wasn’t. Had to chase the refund.
1. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Dear Sarah,
Thank you for your time to leave us a review, it is greatly appreciated and your feedback helps us to improve in the future.
We understand that you were very unlucky on this occasion with some damages that were received and we understand your frustration. We are always here to help resolve these matters and we will always work to provide a suitable resolution for our customers. We sincerely apologise as this was an unusual circumstance in your situation as we are known for our high quality furniture and this is something we pride ourselves on. We do have a warranty on our products to emphasis this very point. We are happy we came to a resolution to resolve the matter and please don’t hesitate to contact us if you need anything else going forward.
We are delighted that you were pleased with the customer service provided, customer satisfaction is our number one priority and we always want to do our best to help our customers as much as possible.
If you do want to discuss the matter further we are always here by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013.
Once again we sincerely apologise for any inconvenience caused and we hope to hear from you in the future. We wish you all the best.
Kind Regards
Luxus Customer Care Team
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