Delighted with the furniture but even more impressed by the customer service. An issue was highlighted by the company and resolved extremely promptly. Joe & colleagues very efficient & helpful. Loo... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
The service and quality of their produce is excellent. I highly recommend this company. My teak setting was assembled efficiently and all packaging removed. I would not hesitate to deal with them agai... Näytä lisää
Yritys on vastannut
I recently visited a friend’s home and was impressed by his Luxus garden furniture. I thought that good things were worth copying so I ordered the teek table, 6 chairs & 2 San Francisco benches.... Näytä lisää
Yritys on vastannut
I love the furniture but there have been significant problems. The chairs were badly damaged when I received them. I unwrapped them while delivery people were here but they wouldn’t take them back as... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.
Award-Winning Service...
Yrityksen kirjoittama
- Luxus Home and Garden are commited to good, responsive customer service.
- We have a longstanding commitment to treat all customers with respect, support and kindness.
Yhteystiedot
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Yhdistynyt kuningaskunta
- +44333 772 9013
- info@luxushomeandgarden.com
- luxushomeandgarden.com
Autumn Days
4,7
Erinomainen
827 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service and a fantastic table…
Excellent service and a fantastic table with chairs
5. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi there,
Thank you for your review, it is lovely to hear from you!
We are happy to hear you are pleased with your furniture and the service received, if you ever need anything in the future please don’t hesitate to ask.
Kind Regards
Luxus Customer Care Team
Great project & service
Great project & service.
Delivery men, friendly and helpful..good job done
5. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Ann,
Thank you for your lovely review, we are absolutely thrilled to hear about your experience and we will ensure your feedback is passed on to the team who will be delighted to hear it.
We hope you enjoy your furniture!
Kind Regards
Luxus Customer Care Team
Vastaus yritykseltä Luxus Home and Garden®
Hi Simon,
Thank you for taking the time to leave a review today regarding your journey with Luxus Home and Garden.
We're thrilled to hear you are pleased with the product, but equally apologetic for the slight delay.
There have been rather unfortunate delays across all northern European shipping lanes and ports these past few months, which resulted in the slight delay.
We've passed on your feedback to the relevant team in an effort to make our service even better.
Kind Regards
Luxus Customer Care Team
Well done Customer Services.
I began to get worried when the furniture didn’t arrive a week past the suggested time, so contacted customer services. Kane was very reassuring and helpful and explained the delay. He gave me a new time slot and indeed I heard from the delivery firm as promised (they were excellent). It would have been nice to have been informed of the delay at the start just to put one’s mind at ease.
3. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Martin,
Thank you for your review and for your kind words, we value your feedback greatly as it helps for future improvements.
We appreciate that there were some unforeseen delays in this case that impacted the lead time of the items you purchased. This was a rare occurrence that did impact our standard lead times that are usually 1-2 weeks unless stated otherwise in our delivery information section on the product pages. We sincerely apologise that this affected your order and we are thankful for your patience.
It is a delight to hear that the service you received was excellent. We have passed along your comments to the team and please rest assured if you ever need any support at any time, we are available via email, phone or chat.
We hope you enjoy the rest of your weekend!
Kind Regards
Luxus Customer Care Team
Very efficient and good updating…
Very efficient and good updating through delivery process - very high standard products as ever
2. heinäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Dean,
Thank you for your kind review and we are delighted to hear of the positive experience you’ve had.
We have passed along your comments to our team and if you need anything else in the future please let us know.
Kind Regards
Luxus Customer Care Team
Vastaus yritykseltä Luxus Home and Garden®
Hi Russell,
Thank you for your kind review and we are delighted to hear of your experience!
We will ensure to pass on your lovely comments to our team and we hope that you have a fantastic weekend ahead.
If you need anything else at all please don’t hesitate to let us know.
Kind Regards
Luxus Customer Care Team
Stunning dining table and chair
28. kesäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Louise,
It’s fantastic to hear comments such as these, thank you so much for leaving us a review.
We are always here if you need anything in the future and we hope you continue to enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Good quality garden chairs
Site is easy to navigate, ordering process was simple, and order arrived quickly. Very happy with the garden chairs:they are well made and stack beautifully.
27. kesäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi there,
We are so thankful for the time taken to leave us a review and we are delighted to hear of your positive comments regarding your order! Your feedback is appreciated.
If you need anything else don’t hesitate to contact us in the future and please enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Worth the wait
Furniture was delivered later than originally scheduled due to processing problems in country of origin but we were compensated for that with a teak care kit.
The furniture itself is very nice and well made. The cushions are a little thin so perhaps not as luxurious as we’d hoped but they can be replaced in due course if necessary. Overall really pleased with our purchase which was, we felt, a good price for the quality and quantity of furniture.
27. kesäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Steph,
Thank you for taking the time to leave us a review, your thoughtful comments are greatly appreciated.
We are thankful for your patience during this time; we were experiencing unforeseen delays with your items which was a rare occurrence. We are delighted that you are now enjoying your new furniture!
Please rest assured we are always here to help with any issues with the furniture and the cushions in question. If you need further assistance don’t hesitate to contact us with any images of the items affected by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013. We will work with you to resolve any issues.
Once again thank you for leaving us a review and don’t hesitate to let us know if you need anything else in the future.
Kind Regards
Luxus Customer Care Team
Amazing customer service
Simply incredible customer service. Customer service received 5 stars. Just too many flaws in the table to give it 5 stars but I will use this company again as they have been superb.
20. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Hi Nicola,
Thank you for your kind words, it is very much appreciated and we are always happy to help.
If you do have any concerns you would like us to help resolve, please don’t hesitate to contact us. You can reach us by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013 and we also have a chat function on the site if this is preferable.
We look forward to hearing from you in the future and thank you again for the review!
Kind Regards
Luxus Customer Care Team
Excellent service and fabulous product
Excellent service and fabulous product. Very pleased with my new 10 seater table and chairs, it has really made my outdoors and outdoor living space. Great quality in the product too and the delivery team were quick, courteous and efficient.
19. kesäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi John,
Thank you for your kind review, we appreciate the time you’ve taken with your positive feedback and we’re delighted to hear you are happy with the furniture.
Your thoughtful comments will be passed on to the team and if you ever need anything else please don’t hesitate to ask.
Kind Regards
Luxus Customer Care Team
Look good but lack quality of teak wood itself
Initially the teak table and chairs looked amazing. After an initial 3 months one of the chairs broke and it 6-7 months before a replacement was provided. We took good care of them, following the care instructions, but after 3 years, 3 of the chairs have rotted away completely and the table is very wobbly and covered in cracks. Approached Luxus home and garden for a discount on buying some new ones, but was told this was not possible. Now planning another large purchase of a complete replacement set. They look good, but do not have the weight of quality to last (teak chairs feel quite light) and everything is covered in cracks..
8. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Hi Paul,
Thank you for your time taken to leave us a review, we appreciate your comments raised and we are sorry for any inconvenience caused.
We understand that your enquiry with us was outside of our warranty period, however customer satisfaction is our number one priority, first and foremost we do want to achieve a resolution that makes you happy. We did contact you by email to offer you a solution to your concerns and we haven’t had a response.
Please don’t hesitate to let us know if you need any further assistance, we are always here to help. You can reach us by email on info@luxushomeandgarden.com or by calling us on 0333 772 9013
Kind Regards
Luxus Customer Care Team
went above and beyond
went above and beyond, recommended!
Ordered table and chairs for my dad visiting on his 80th birthday, made sure I received everything in time, I'm grateful!
9. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Hi Davide,
Thank you for your kind review and we are delighted to hear of the experience received.
We hope your father had a wonderful 80th birthday and we are so happy to have been a part of it.
If you ever need anything else please don’t hesitate to get in touch and we hope you enjoy the furniture!
Kind Regards,
Luxus Customer Care Team
Vastaus yritykseltä Luxus Home and Garden®
Hi there,
Thank you for your kind comments and taking the time to leave us a review.
We are happy to hear you are pleased with the furniture!
We wish you all the best and if you need anything else don’t hesitate to ask.
Kind Regards,
Luxus Customer Care Team
Great looking table and chairs
Great looking table and chairs that feel very solid. We paid to have them assembled for us, which was great. The guys were friendly and really efficient: given it was all put together with dowels, it would have taken us ages. My only criticisms are that there are a couple of cracks in the timber of the table top and a couple of the chairs were missing their feet: we just bought a packet and put them on ourselves. Otherwise, I'm very happy
3. kesäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Janet,
Thank you for taking the time to leave us a review, your comments are greatly appreciated and we are delighted to hear of your happy experience overall.
We are sorry to hear of the issues you experienced with the furniture, we are always happy to help resolve any problems such as these as we do pride ourselves on customer satisfaction. I’ve included the details here as well if this helps so you can email us on info@luxushomeandgarden.com with images of any faults or by calling us on 0333 772 9013 if you’d like to chat. We also have a chat function on the site if this is more suitable!
We wish you all the best and if you need anything else don’t hesitate to ask.
Kind Regards,
Luxus Customer Care Team
I love the dining table and chairs
I love the dining table and chairs all my family have admired them. Outdoor dining is now a real pleasure.
The service was excellent from start to finish and the delivery team were quick, efficient and very tidy.
6. kesäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Chris,
Thank you for the review! It is fantastic to hear of both you and your family’s admiration of your new furniture.
Your comments have been passed along to the team and we are delighted to hear that you have been enjoying Outdoor Dining more since!
If you ever need anything else in the future you know where we are.
Kind Regards,
Luxus Customer Care Team
Lovely furniture and great service
Lovely furniture and great service. I would recommend to friends.
4. kesäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Eileen,
Thank you for taking the time to leave us a review, it’s always a pleasure to hear comments such as this and we are so thankful for your time.
If you need anything in the future please do not hesitate to let us know.
Kind Regards,
Luxus Customer Care Team
Beautiful furniture …
Although the delivery of my furniture took a while, it was well worth the wait! It’s beautiful! Really solid sturdy well made furniture, and looks stunning! The comms from the company were good too when I asked for updates. Highly recommend
4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Hi Rachel,
Thank you for your time leaving us a review, it is very much appreciated and we are delighted to hear of the positive experience you’ve had with us.
Please know that your patience is extremely valuable to us and we are always happy to help if you need anything in the future.
We hope you enjoy your new furniture!
Kind Regards
Luxus Customer Care Team
Excellent
It’s the 2nd time I’ve bought from this company and am equally happy with my second purchase. Very good customer service - quick response when I asked about the lead time. Really well made products. We’ve had our table and chairs for 2 years now and love it. The curved bench seat we’ve just bought is lovely and very well made.
Also the delivery guys were extremely polite, friendly and efficient. Highly recommend
3. kesäkuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Anna,
Thank you for your lovely review, we are delighted that you came back for a second purchase and was equally as pleased as the first.
We have passed along your kind comments to the team, these are extremely valuable to us here at Luxus and we want to thank you again for taking the time to share your experience.
If you ever need anything else, please don’t hesitate to reach out!
Kind Regards
Luxus Customer Care Team
The parasol was well-made and sturdy.
The parasol was well-made and sturdy.
The holes in the support pole were too high... only the bottom one was accessible.
Delivery required a significant wait.
23. toukokuuta 2025
Vastaus yritykseltä Luxus Home and Garden®
Hi Michael,
Thank you for your review and positive comments around our Parasol.
We appreciate the time taken discussing this via email & phone with us and as explained this will get easier after the first few times, the parasol holes are high up as the fabric will stretch. We do appreciate your comments nevertheless and if you ever need further clarification or assistance in the future regarding your Parasol we are always here to help resolve this with you.
We do apologise regarding your thoughts on delivery and looking at this it was delivered within 1-2 weeks. We appreciate your feedback on this and we are always happy to discuss any lead times if you ever wanted to contact us going forward.
Once again we want to thank you for taking the time to leave us such a lovely review and we hope you enjoy your Parasol!
Kind Regards
Luxus Customer Care Team
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