Delighted with the furniture but even more impressed by the customer service. An issue was highlighted by the company and resolved extremely promptly. Joe & colleagues very efficient & helpful. Loo... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
The service and quality of their produce is excellent. I highly recommend this company. My teak setting was assembled efficiently and all packaging removed. I would not hesitate to deal with them agai... Näytä lisää
Yritys on vastannut
I recently visited a friend’s home and was impressed by his Luxus garden furniture. I thought that good things were worth copying so I ordered the teek table, 6 chairs & 2 San Francisco benches.... Näytä lisää
Yritys on vastannut
I love the furniture but there have been significant problems. The chairs were badly damaged when I received them. I unwrapped them while delivery people were here but they wouldn’t take them back as... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.
Award-Winning Service...
Yrityksen kirjoittama
- Luxus Home and Garden are commited to good, responsive customer service.
- We have a longstanding commitment to treat all customers with respect, support and kindness.
Yhteystiedot
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Yhdistynyt kuningaskunta
- +44333 772 9013
- info@luxushomeandgarden.com
- luxushomeandgarden.com
Autumn Days
4,7
Erinomainen
827 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Not as good as we expected
We ordered a sofa set and when it arrived the sofa was not wrapped properly in the box (all the wrapping just laid on top) and as a result had incurred damage. The cushions were for another sofa set. We assume it had been returned by another customer or was a display item. We asked for a new sofa which was arranged quickly. However the delivery men arrived with a whole set of furniture to exchange. They were far from happy when we just wanted the sofa.
The new sofa wasn't in great condition either (scratches
and dents) and didn't have any feet protectors fitted like the chairs did, but we couldn't be bothered to go through the return process again.
Luxus innundate you with emails explaining how well their furniture is put together. Our experience does not support that. We wouldn't buy again from Luxus
15. huhtikuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi there,
Thank you for taking the time to share your feedback and for speaking with us earlier about your experience.
We sincerely apologise for the issues you encountered. It is very disappointing to hear that the exchanged bench arrived in poor condition and without the gliders, and we are sorry that we were unaware and unable to resolve this for you at the time.
We understand that you do not wish to proceed with a further exchange or accept our goodwill gesture of a new bench. As discussed, we have now arranged for the gliders to be sent to you as soon as possible, and we hope this helps to put things right.
Please be assured that your feedback has been taken seriously and we are currently reviewing this internally to prevent a similar situation in future.
Thank you for your patience and understanding, and once again, we apologise for the inconvenience caused.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind Regards
Luxus Customer Care Team
Vastaus yritykseltä Luxus Home and Garden®
Hi Stewart,
Thank you for your review.
We're really pleased to hear you were happy with the service. It's great to know everything went smoothly and efficiently for you.
We appreciate your feedback and hope to help you again in the future.
Kind regards,
Luxus Customer Care Team
Excellent service right from ordering…
Excellent service right from ordering to delivery and very good quality furniture too!
5. toukokuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Mrs. Jordan,
Thank you for your review.
We're really glad to hear you're happy with both the service and your furniture. It's great to know that your experience met your expectations.
If there's ever anything we can help with in the future, please don't hesitate to get in touch.
Kind regards,
Luxus Customer Care Team
Good quality teak furniture
We purchased four Oxford and two San Francisco chairs to go with an existing teak table. They are sturdy and look great. The chairs were well packaged and delivered promptly. We are very happy and would choose Luxus again.
28. huhtikuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Sara,
Thank you for taking the time to leave us such a lovely review!
We are delighted you are happy with your chairs and the delivery service you received. We are glad to hear you would choose us again, if there is anything we can help you with in the future please do not hesitate to reach out. We are always available via phone/ email.
Kind regards,
Luxus Customer Care Team
Furniture is nice but delivery…
Furniture is nice but delivery experience and removal of old set was very poor.
This has now been promptly rectified by the company. Thank you.
14. huhtikuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Sally,
Thank you for taking the time to share your experience.
We are glad to hear that you are pleased with your furniture and we want to apologise again for the experience you had with the removal of your old furniture. This is a very rare scenario and we apologise for the miscommunication here.
We are glad that the time could return promptly to complete this for you but we are very sorry for the inconvenience. We have relayed your feedback internally, and the charge for this service has been refunded for you as discussed.
If you ever need anything in the future, please do not hesitate to reach out. We are always happy to help.
Kind regards,
Luxus Customer Care Team
Excellent Customer Service
Excellent Customer Service. Easy to order and very quick delivery/ When I had a problem with the order I was able to speak to someone on the phone and replacement goods were dispatched within a week. Really happy with the quality of the products, speed of delivery and all round customer experience.
29. huhtikuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Amanda,
We want to thank you for taking the time to leave such a kind review!
We are so happy to hear you had a great experience. We are sorry you had some issues, and we are glad we could resolve this for you promptly. We pride ourselves in the quality of our furniture and our customer care so thank you for your positive feed back.
If you need anything in the future, please do not hesitate to reach out!
Kind regards,
Luxus Customer Care Team
Vastaus yritykseltä Luxus Home and Garden®
Hi there,
Thank you for your review.
We’re really pleased to hear you are happy with both the service and the quality of your furniture. We pride ourselves on delivering a high standard in both of these areas, so it’s great to know this has come through in your experience.
If you need anything in the future, please do not hesitate to get in touch, we’d be happy to help.
Kind regards,
Luxus Customer Care Team
From placing the order on Tuesday to…
From placing the order on Tuesday to receiving it on Friday we were kept informed every step of the way.
On Friday morning we were phoned by the delivery team with an expected arrival time of 10-30, at 10-30 they arrived, carried furniture into the back garden, excellent service.
We unpacked the boxes and are very pleased with the quality of the table and chairs.
Would I recommend Luxus to friends and family? most definitely yes.
Many thanks,
Chris and Jenny Towle.
24. huhtikuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Chris and Jenny,
Thank you for your kind review.
We are very pleased to hear that you were kept well informed throughout your order and that the delivery arrived as scheduled. It’s great to know the team provided helpful service on the day and assisted with placing the furniture in your garden.
We’re also delighted that you are happy with the quality of your table and chairs, and we truly appreciate your recommendation.
If you need anything in the future, please do not hesitate to reach out.
Kind regards,
Luxus Customer Care Team
Easy ordering
Easy ordering, clear website and range of furniture. Delivered to our garden as requested. We paid for assembly and taking away of packaging and all was done as requested. The delivery guys were friendly, helpful and polite. Top marks for them. The furniture is as represented on the website. Lovely low table, four chairs and two folding chairs - all with cushions. Very happy.
25. huhtikuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Sally,
Thank you for your lovely review.
We’re pleased to hear you had a smooth experience from ordering through to delivery, and that everything was carried out as arranged. It’s also great to know you are happy with the furniture and the service you received from the team.
We appreciate your feedback and hope you enjoy your furniture. If you ever need anything, please do not hesitate to reach out!
Kind regards,
Luxus Customer Care Team
Sehr enttäuscht vom Service bei…
Sehr enttäuscht vom Service bei Beschädigung.Leider wurde ein Stuhl kaputt geliefert, keine Reaktion auf meine Reklamation per Mail. Kann ich leider nicht weiter empfehlen.
25. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxus Home and Garden®
Hi Daniela,
Thank you for reaching out.
We do not believe that this review was meant for Luxus UK. We have reached out to our European sister company as we have no control over this region I'm afraid and we understand this issues is now in the process of being resolved for you.
We wish you all the best in the future.
Kind Regards
Luxus Customer Care Team
Exceeded expectation
Couldn’t be more delighted with my teak garden table and chairs. Very sturdy extremely good looking, and comfortable Delivery was certainly quicker than the website ordering suggested. Very well and securely packaged. Only slight complaint would be that the cushions could be thicker and more comfortable.
24. huhtikuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Melanie,
Thank you for your kind review.
We’re very pleased to hear that you are enjoying your new teak garden furniture and that you were happy with the quality, appearance, and comfort of the set. It’s also wonderful to know that your order arrived ahead of schedule and was well packaged on delivery.
We also appreciate your comments regarding the cushions, and thank you for taking the time to share this feedback with us.
We hope you continue to enjoy your furniture, and please do not hesitate to contact us if we can assist you in the future.
Kind regards,
Luxus Customer Care Team
Good quality wood furniture & great service
We ordered the Teak Oval 2m to 3m Extending Table with 8 Oxford Stacking Chairs & 2 San Francisco Benches, Free Cushions × 1
The table and chairs are all really good quality. Customer service was very efficient, helpful and fast to reply. NB the wood goes a very rich red/orange with teak oil
23. huhtikuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Gillian,
Thank you for your positive review.
We are delighted to hear that you are pleased with the quality of our furniture and that you found our customer service efficient and helpful throughout your order process.
Thank you for your comments, we always recommend testing all products on the underside of your furniture prior to application.
We appreciate your feedback and hope you enjoy your furniture. If you need anything, we are here to help!
Kind regards,
Luxus Customer Care Team
Would order again without hesitation
Communication great, very quick replies to emails. Delivery company also very helpful and pleasant to deal with. Best of all, the furniture is beautiful and far better in real life!
23. huhtikuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Sam,
Thank you for taking the time to leave us a review.
We are pleased to hear that you were happy with the communication and service provided throughout your order process, as well as the support from the delivery company.
It is really great to know that you are pleased with the furniture and that it exceeded your expectations in person.
We appreciate your feedback and if you need anything in the future, we are here to help!
Kind regards,
Luxus Customer Care Team
Delivered as arranged and service was…
Delivered as arranged and service was very professional.
15. huhtikuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Raymond,
Thank you for your kind review.
We’re delighted to hear that your delivery arrived as arranged and that you found our service professional throughout. Your feedback is greatly appreciated, and we’re pleased we could provide a positive experience.
Kind regards,
Luxus Customer Care Team
Great looking product
Great looking product
Efficient ordering process
Delivered ahead of expectations
Customer service exemplary - slight cosmetic issue on a couple of the chairs. they were replaced quickly with professional interaction.
29. maaliskuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Richard,
Thank you for your wonderful review and for sharing your experience with us.
We’re so pleased to hear that you were happy your furniture, found the ordering process smooth, and received your delivery sooner than expected.
We’re sorry to hear there was a minor cosmetic issue with a couple of the chairs. Although every item goes through careful quality checks before dispatch, occasional transit-related issues can sometimes arise. We’re glad our customer care team was able to arrange replacements quickly and provide the level of service you expected.
Your understanding and kind feedback are greatly appreciated. Should you need any further assistance in the future, we’re always here to help.
Kind regards,
Luxus Customer Care Team
Great furniture
Very easy to order , great information on how to look after our furniture.
Delivery was first class and the guys put the furniture together really quickly.
28. maaliskuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Julie,
Thank you for your positive review.
We are delighted you had a great experience and that you found the ordering process smooth. We really appreciate your feedback!
If you need anything, please do not hesitate to reach out!
Kind Regards
Luxus Customer Care Team
Excellent communication
Excellent communication. Website said end of May delivery, ordered early evening on 1st April, received a phone call and message next morning asking if they could deliver between 4-7pm on 3rd April. Delivery company got in touch throughout the day with updates and delivered at 4pm and put the furniture together . Would definitely recommend Luxus, good value furniture, delivery company brilliant. Communication outstanding.
3. huhtikuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi there,
Thank you for your kind review.
We are really pleased that you are happy with your furniture and the service you received. We really pride ourselves in these areas and we are delighted your experience reflected this.
Enjoy your new furniture, and if you need anything please do not hesitate to reach out!
Kind Regards
Luxus Customer Care Team
Initial impressions are that the…
Initial impressions are that the products (table and chairs) are good quality - note that this review is 2 weeks after delivery. One chair was damaged on delivery, but there were no issues with quickly getting a replacement.
2. toukokuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Andrew,
Thank you for taking the time to leave us a positive review.
We are delighted to hear that you are pleased with the quality of your furniture. We do want to apologise that one of your chairs experienced some damage, we do have a two stage quality control protocol but sometimes in rare instances this can unfortunately occur in transit. We are glad we could resolve this for you swiftly, and thank you for your understanding.
If you ever need anything from us, please do not hesitate to reach out.
Kind Regards
Luxus Customer Care Team
Vastaus yritykseltä Luxus Home and Garden®
Hi Anthony,
Thank you for your review!
We really pride ourselves in the quality of our furniture and we are delighted that you are pleased.
If you ever need anything from us, please don't hesitate to reach out.
Kind Regards
Luxus Customer Care Team
Really excellent customer service
Really excellent customer service. Table was sent out quickly . I was able to communicate and get speedy responses from Luxus Sales team
29. maaliskuuta 2026
Vastaus yritykseltä Luxus Home and Garden®
Hi Florence,
Thank you kindly for your positive review.
We are delighted that you were pleased with the service you received, we really appreciate your comments.
If you need anything in the future, please do not hesitate to reach out.
Kind Regards
Luxus Customer Care Team
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