Luxury Holidays To Ltd Arvostelua 

101
TrustScore 3.5/5 tähteä

3,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Booked many times with Value Added Travel and Luxury Holidays. Recent experience has been appalling. We booked a suite at a hotel in Dubai only to get notification once booked that club loung... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We booked last year with Sol for a holiday to Dubai due to travel in March when the conflict all kicked off. We were contacted and offered the option to move dates or move destination. Everything was... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We booked a 9 day Norwegian cruise from Japan travelling Kochi, Jeju and Nagoya with Charles and had a really good experience. He was helpful, easy to talk to, and made the whole process simple. Eve... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Avoid this agent. Still no refund from a cancelled holiday to Dubai 8 weeks on. Travel regulations state 2 weeks maximum. This company should be struck off. Rest assured you will not be getting any fu... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Matkatoimisto
  2. Matkanjärjestäjä
  3. Matkailusivusto

Yrityksen kirjoittama

Luxury Holidays offers the best hand picked luxury destinations. All our experts have first hand knowledge of all the hotels we sell.


Yhteystiedot

3,4

Keskitasoinen

TrustScore 3.5/5 tähteä

101 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 91 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,4

Kaikki arvostelut

(101)

25 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great Customer Service

Fantastic prices and made me feel worry free on my holiday. From booking to checkout everything ran smoothly and always had swift response and communication with the team whenever i had a question. Would definitely use them again to book future holidays.

1. toukokuuta 2024
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 5/5 tähteä

The luxury holiday in Dubai…

The luxury holiday in Dubai exceeded all expectations. The combination of opulent accommodations, extravagant dining, and unparalleled service created an unforgettable experience. Dubai's unique blend of luxury, culture, and adventure makes it a must-visit destination for any discerning traveler seeking an extraordinary escape. Thank you to Pooja for providing excellent customer service and also giving us the best holiday offer available. Much appreciated will definitely be coming back to use again.

1. huhtikuuta 2024
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 5/5 tähteä

Thank you Aggie for booking my…

Thank you Aggie for booking my honeymoon to Maldives. Everything went smoothly, hope to speak to you soon for my next holiday.

30. maaliskuuta 2024
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 5/5 tähteä

Excellent Customer Service

Hi Everyone, I wanted to share my booking experience with Luxury Holidays has been excellent. In particular the customer service we received from Azeem. We felt he listened to us and followed up with any queries we had. We are looking forward to our Dubai trip and all going well will be booking again with Azeem.

11. maaliskuuta 2024
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 5/5 tähteä

Absolutely amazing company

Absolutely amazing holiday thank you Luxury Holidays, a special thanks to Ali whom helped from start to finish answering all our questions promptly.
Will sure to use Luxury Holidays again this year thank you so much .

31. joulukuuta 2023
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 5/5 tähteä

It was a pleasure experience to booking…

It was a pleasure experience to booking a holidays for my family in Dubai looking forward to book another holidays with guys for Maldives it was a great experience.

22. joulukuuta 2023
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 5/5 tähteä

Brilliant Service!

I recently had the pleasure of booking a trip with Luxury Holidays via Yaseen and the experience exceeded all expectations. From the moment I inquired about their services, the team displayed unparalleled professionalism and attention to detail.

The accommodation at Raffles Dubai was nothing short of extraordinary, showcasing a commitment to providing top-tier luxury experiences.

I will definitely book again with Luxury Holidays and would recommend to anyone seeking a truly extraordinary journey.

20. joulukuuta 2023
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 5/5 tähteä

Thank you for arranging a trip to Dubai…

Thank you for arranging a trip to Dubai for myself and my family. It was a pleasant experience, you guys did excellent job . Looking forward to book another holidays with you guys. 👍

24. joulukuuta 2023
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 5/5 tähteä

Thank you for making our trip Mauritius & Dubai

Thank you for making our trip to Mauritius & Dubai flawless which was a celebration for a special milestone birthday.
From the airline meals to the transfers every thing was taken care of and reminders were sent prior to check out with confirmation for the transfers times, the hotels were well informed and had acknowledged our celebration making us feel special & spoilt, thanks Rehana for taking the time to ensure all the finer details met our expectations, look forward to booking with you again soon.

14. joulukuuta 2023
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 1/5 tähteä

Book else where

Book else where, absolute shambles.

It was the first time I’ve used them and I wouldn’t recommend them to anyone after my horrible experience.
This is the first time I’ve given a review, but I need to let other people be aware of how they ruined my family holiday with constant fear and worry.
We booked 5 nights at the Atlantis - Dubai with Imperial Lounge access and 2 nights at the Taj Exotica with Club access for Christmas. This wasn’t a cheap holiday.

We received all the headed paper work from Luxury Holidays with the correct information regarding the number of nights in each hotel and the dates, well don’t take this as done.
To our horror at check-in at the Atlantis, they informed us our travel agent had ONLY BOOKED 2 NIGHTS!
You can imagine our shock.
The next morning after a bad nights sleep thinking about this issue. I emailed them and tried to call the UK office, but they didn’t answer or call me back from the UK.
They did email me back saying someone will contact me.
I did receive a WhatsApp message saying
“Good afternoon Mr Dixon how are you?”
I thought it was a junk message, as they didn’t introduce themselves and how do you think I was doing when I needed to check out tomorrow morning after two nights when I’d paid for five.
A person based in the UAE, I think, did call me in the afternoon saying he’d sorted the missing days with the hotel reservation, but it takes time to come through to reception. He said he’d contact me later when he’d have confirmation the check-in desk would have it. This is a lie, don’t fall for it like I did.
I decided to wait until after tea to check the booking had been changed to five nights, and it hadn’t. It was 8 pm now and my wife and two children needed to check out the next morning. At this point I couldn’t hide it from my children. I went to see the guest services at the Imperial Lounge who called their reservation team. I was informed that they did call the Atlantis reservations and tried to use a discount voucher for our next three nights which hadn’t been approved and would be reviewed tomorrow, the day the hotel are asking us to leave. Another night of worry and no sleep!
This was meant to be a relaxing and special Christmas holiday!
The next morning, the hotel finally confirmed our booking had been changed.

When we did leave our 2 nights + 3 nights (as the Atlantis Hotel see it), I thought I’d better check our air port taxi transfer time from the Taj hotel. The response was 11:30 on the 27th Dec, but our last day was the 28th according to the paper work, and as our original booking.
We had a letter posted to our room later that day with the 27th date, along with our flight number and flight time.
Just when you thought it couldn’t get any worse…
I have the WhatsApp messages and transfer letters saved.
Luxury Holidays haven’t been in touch to apologise, they are quick in the sales and payment process, but can’t competently book a 7 night holiday.

Please use another agent, it’s not worth the little extra you might save in money, as it will cost you much more emotionally.

21. joulukuuta 2023
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Mr. Dixon,

We appreciate your review and regret that your holiday experience didn't meet your expectations. There was an internal mistake between the hotel and the local ground handlers, which we promptly resolved upon being made aware. Although your email reached us outside office hours at 5 am, we took immediate action with our suppliers once our offices opened. Please also note the out-of-office and emergency numbers provided on your hotel voucher for swift resolutions of any such issues.

We acknowledge the issues during check-in. Your room was correctly booked for 5 nights as confirmed, but an administrative error on the hotels end led to the discrepancy, which we were alerted to through your email. Typically, such matters are resolved directly between the hotel and guests, hence why we wouldn't contact clients once the issue is resolved.

Both the local ground handlers and the hotel have accepted responsibility for the miscommunication regarding room nights and have sincerely apologized. The error with the return transfer was also solely their fault, as the confirmation correctly specified the pickup on the 28th. The matter about the voucher remains within the hotel's domain and was not communicated to us.

We apologize for the inconveniences during your holiday, and assure you this doesn't reflect our usual service standards. As a goodwill gesture, we'd like to offer you a 10% discount on your next booking with us, along with complimentary transfers. Feel free to contact your travel consultant for further details.

Thank you once again for your review, and we eagerly anticipate your future bookings with us.

Kind regards,
Luxury Holidays Customer Services

Saanut 5/5 tähteä

Brilliant Customer Service!

We had an amazing holiday thanks to Luxury Holidays. They took care of every little detail to make our life easier. Every query we had before the trip was immediately answered. Even the guides at the airport were totally unexpected but very welcome! And all this at very reasonable prices.

30. kesäkuuta 2023
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 5/5 tähteä

Book with confidence.

V.A.T. Luxury Holidays.
Never fail to deliver. Excellent service start to finish. Professional service and knowledge throughout. Our travel advisor (Azzem) goes the extra mile and beyond to cater for ones needs. He's one of the best we've ever had. Nothing is too much trouble. Extremely dedicated to his job and his clients.
We have used this company several times and without a doubt not the last. Highly recommend 110%...
Administration made simple reading. Everything covered. If any problems, resolved immediately. No fuss.
Looking forward to booking our next vacation with the team at V.A.T Luxury Holidays.
Thank you Azzem for arranging such a wonderful trip for us. 10/10 as always.

10. toukokuuta 2023
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 5/5 tähteä

Pooja was fantastic

Pooja was fantastic - knew his stuff and was very patient with our queries and bookings. Thanks Pooja

6. toukokuuta 2023
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 5/5 tähteä

Trusty Luxury Holidays

We use luxury holidays for all our long haul trips. They are efficient, flexible, hard working and will adjust to suit exactly what you need. They take the hard work out of planning a complicated trip. We recently went to India, the trip was amazing. Luxury holidays organised all the transfers for 5 different destinations and it was like clockwork. Our flight was cancelled before we left and once again they sorted it and adjusted our trip accordingly. Nandra was our coordinator this year and she has been so helpful and only a phonemail away. Highly recommend planning a trip with Luxury holidays and we will definitely use them again.

1. huhtikuuta 2023
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 5/5 tähteä

I must say we had such fabulous service…

I must say we had such fabulous service from Hassan while booking our first holiday with our children and new grandchildren that every detail was taken care of from hotel booking room choice, to baby and child seat requests on the plane journeys s well as transfers . Well done Hassan we will definitely get in touch for our next family holiday booking thank you so much the Scott family

19. maaliskuuta 2023
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 5/5 tähteä

Nothing was too much trouble for Hassan…

Nothing was too much trouble for Hassan - I probably asked for too many quotes, but didnt feel that I was being pain!! Hassan is courteous and extremely helpful.

Highly recommended

18. maaliskuuta 2023
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 5/5 tähteä

Honeymoon heaven!

My wife and I wanted to go away for some winter sun for our honeymoon and wanted to do several different places but didn’t want the hassle of booking it all ourselves. We came across Luxury Holidays and were sceptical to begin with because we’ve only ever used main agents before (Jet2 etc). We were so wrong to be sceptical! Charles and the team were great. Always at the end of an email. They gave us several options and thought of absolutely everything. They sorted all transfers and internal flights. We stayed at 3 different locations in Thailand and stopped in Dubai on the way back for a few nights. All hotels were superb. Honestly excellent value for money, you can trust Luxury Holidays to give you the luxury holiday you’re looking for!

29. tammikuuta 2023
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 1/5 tähteä

Avoid at all costs

If I could I would give no stars. Great when booking and taking your money! Not so good when you are left high & dry at midnight in Orlando with 3 OAP’s and a 7 year old and no accommodation! This being because the wrong details were sent to us. When eventually we received the correct address, the following day. It got worse Luxury villa was a disgrace to say the least, sick on the pillowcase, beds were dirty and unchanged from previous occupants, dust and dirt everywhere. Moths & ants on the window sills. Dirty pool and hot tub. Even a tree branch sticking through the mesh pool cover. The list could go on and on. No real joy when we were there & had to clean the rooms ourselves.
On return a letter of complaint was sent. 5 weeks later still waiting for a response.
Looks like yet another case of see you in court.
YOU HAVE BEEN WARNED, again

21. lokakuuta 2022
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Mark,

Thank you for contacting us on Trustpilot .

As per our previous correspondence in November, we have forwarded your complaint to the Villa Owners and Management Team and are awaiting there response. The villa that you stayed in is not part of a chain of hotels but a privately owned properties, and so their complaints resolution and procedures do take longer.

We understand that you contacted us regarding the cleanliness of the villa while at the property, and Jamie was in constant contact with you and communicated with the Management Team who did come out to see you on multiple occasions to address any concerns and resolved any issues that you had.

We appreciate your patience and we will follow up and get in contact with you as soon as we have received a detailed response from the Property.

Saanut 5/5 tähteä

Good people to deal with..

We asked Dani at Luxury Holidays to give us some ideas for hotels in Dubai. We had visited there before and we knew that there were some great hotels and deals,..... and some to avoid! She got us a great deal on a Resort hotel with upgraded rooms and Half Board. It was 10% lower in price for the same hotel on the same dates as another travel agent that we had previously used. The tickets and other arrangements were sent to us in good time and also we had contact from them to ensure that everything was ok. Despite some negative comment that I had read before I made the booking, I went ahead, and I'm glad that we did. Everything was fine and went to plan, which is the reason why you use a travel agent. I will use them again, as they have a really good knowledge of this area of the globe and also they tried hard!

13. heinäkuuta 2022
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

Saanut 5/5 tähteä

Excellent VFM, and organisation.

Excellent VFM. Organisation of tickets, options, accommodation and transfers was great and provided peace of mind. Always available to chat or communicate by email/text. Holiday was superb, so glad we went to Luxury Holidays. We will use them again. I also felt the need to thanks LH personally.

1. marraskuuta 2022
Oma-aloitteinen arvostelu
Luxury Holidays To Ltd-logo

Vastaus yritykseltä Luxury Holidays To Ltd

Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services

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