Booked many times with Value Added Travel and Luxury Holidays. Recent experience has been appalling. We booked a suite at a hotel in Dubai only to get notification once booked that club loung... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
We booked last year with Sol for a holiday to Dubai due to travel in March when the conflict all kicked off. We were contacted and offered the option to move dates or move destination. Everything was... Näytä lisää
Yritys on vastannut
We booked a 9 day Norwegian cruise from Japan travelling Kochi, Jeju and Nagoya with Charles and had a really good experience. He was helpful, easy to talk to, and made the whole process simple. Eve... Näytä lisää
Yritys on vastannut
Avoid this agent. Still no refund from a cancelled holiday to Dubai 8 weeks on. Travel regulations state 2 weeks maximum. This company should be struck off. Rest assured you will not be getting any fu... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Luxury Holidays offers the best hand picked luxury destinations. All our experts have first hand knowledge of all the hotels we sell.
Yhteystiedot
Southbridge Place, CR0 4HA, Croydon, Yhdistynyt kuningaskunta
- luxuryholidays.co.uk
3,4
Keskitasoinen
101 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Definitely recommended 5*
Thank you for arranging my trip and communication was great. My family loved the holiday and everything went smooth including the flights and transports. Definitely recommend 5*
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
I travel every year and would always…
I travel every year and would always arrange my flights and accommodation with you. I landed at my destination only to find out the transport car from the airport to my hotel was not there, which i had paid for. I contacted the company via email and expressed my disappointment and requested a refund as i had to pay for a taxi. I had several emails from various people back and forth, only to be told that apparently someone was there but unfortunately, i'm incapable of reading my own name and actually identifying a person that apparently was there, basically I was called a liar. I have sent several emails since returning from my holiday and nothing. No refund and no knowledgement what so ever. This is probably the worst customer service I have had. I don't think i will be arranging any of my future travel plans with you ever again.
8. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Ms Hussain,
Thank you for your review. We’re sorry to hear that your experience did not reflect the high standards we strive to maintain.
Please be assured that we did not deny a refund or suggest any dishonesty on your part. As part of our standard process, we requested proof of taxi payment to support your claim.
Once we receive the necessary documentation, we will be happy to process your refund. Kindly send proof of payment along with your LHT or VAC reference number to admin@luxuryholidays.co.uk, and we will work to resolve this matter promptly.
Kind regards,
Customer Services
Excellent and professional service from…
Excellent and professional service from Daniel.
Did exactly what he said he would do and got flight details once we had paid balance in an hour instead of 4 wks before holiday and we have been able to pick and book our seats So very happy
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Pooja was an amazing help from a start…
Pooja was an amazing help from a start to finish. I had to make a few amendments along the way and she was always patient and so helpful. Nothing seemed too much trouble.
The holiday was perfect. The local agent was brilliant help.
I would highly recommend booking through Luxury Holidays and hope to book with them again in the future.
18. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Excellent service from the Sufyaan who…
Excellent service from Sufyaan who arranged our EuroLeague Final Four ticket package in Abu Dhabi—everything was smooth, professional, and exactly as promised. The overall experience was seamless from start to finish.
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Con merchants
This company will take your money and hang you out to dry
Stay away from luxury holidays tld
6. maaliskuuta 2025
Oma-aloitteinen arvostelu
This is our 2nd year using luxury…
This is our 2nd year using luxury holidays, this year in particular we’ve had a fantastic service from Nilesh. Being quite fussy I went back and forth with different options on destinations and hotels but nothing was too much for Nilesh, he came back very quickly with options and very competitive pricing each time . I will definitely recommend using Nilesh/ luxury holidays as your agent if you want a great service!
31. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
I booked my holiday through Pooja
I booked my holiday through Pooja, she was very help and very knowledgeable. I am very particular and Pooja was patient at understanding my requirements. Would definitely recommend booking with this company and ask for Pooja, you won't go wrong!
6. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Do not use
Do not use, if I could rate zero stars I would. Terrible service, understand mistakes can happen however refusal to rectify, very disappointed.
10. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Ms Bradbury,
Thank you for your feedback and we are sorry to hear that you did not find your experience with us to be up to our usual high expectations. Please note that whilst we apologise profusely for the mistake which your consultant made initially by booking the incorrect hotel, our reservation manager went out of her way and did everything she could to resolve this issue which we trust has come to a satisfactory conclusion. At no point did we refuse to rectify this issue. The reason it took longer than expected was because there were initial difficulties in obtaining the room type at the new hotel which you requested. Once this was resolved, we got back to you with a new price which you were happy to pay for and we have also sent you new travel documents accordingly. We hope you enjoy your holiday and we look forward to any future bookings that you make with us.
Kind regards,
Customer Services
i have used Luxury Holidays To book my…
i have used Luxury Holidays To book my honeymoon. sufyaan has really took his time and experienced knowledge to book our desired honeymoon. he made sure the holiday catered our desires perfectly.not only did he find us the best deal but he allso made sure that we got the most out of our stay, he definitely made our trip easy the flights,pick ups,and hotel timings went smoothly. i really couldn’t recommend him enough. this once in a life time experience has been unforgettable thanks to Luxury Holidays and main man Sufyaan.
14. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Trusted travel agent, will use again
Nilesh went out of his way to ensure our holiday we booked through them was perfect. He answered every question quickly and gave us confidence that all was in order.
10. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Booked a holiday to Bulgaria and
Booked a holiday to Bulgaria and
5. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Luxury Holidays... Luxury Experience!
I have been booking with Luxury Holidays for over 20 years and this shows that I am extremely happy with the service and pricing that they always give. I almost always speak with Sol, who finds me the perfect locations, hotels and deals. I can safely say that we have not had any bad holidays with them. Sol is always at the other end of the phone and always happy to help. He goes over and beyond in selecting the perfect holiday for us, most recently booking the most luxurious break for my milestone birthday. It was one to remember! My wife and I have also recommended Luxury Holidays to many of our friends and family who have also taken advantage of their brilliant service and recommendations to various destinations on more than one occasion. Looking forward to booking more holidays with them!
21. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Great Service at a Great Price
Excellent from calling and speaking to Bobby and Pooja - no dithering and delays - quick pricing and once agreed quick to address the paperwork - this was a last minute trip and needed all in place same day. Amazing - this is another booking made this year and never let us down and provided peace of mind. Always available to chat or communicate by email/text. Holiday was superb, so glad we went to Luxury Holidays. One point of call.
Thanks, Bobby and Pooja - next trip is already on the horizon
27. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Very good service from Pooja
Lady called Pooja was very kind and helpful and was very hardworking and was very nice to get help from definitely recommend to get service from.
19. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Best holiday destination and choice of accommodation. Presidential Suite Sun Syam Olhuveli
First the planning and choice of holiday was really helped by Pooja from Value Added Travel. She was so patient with us and we genuinely couldn’t have had a more suitable resort and accommodation.
We stayed at Sun Syam Olhuveli in the Maldives and can’t recommend it highly enough. The staff were always Friendly, courteous and helpful. The company anticipated our every need, this meant it was the most stressfree holiday we ever had. I would definitely recommend all inclusive, we didn’t need to spend anything the whole holiday and used the cash we had changed for tipping staff at the end. I would recommend taking US dollars not Maldivian Ruhiya.
The marine life and wildlife is exquisite, we could see and swim with sharks, rays and beautiful fish from our room.
The activities and excursions included in our package were well organised and superb. We would go kayaking, paddle boarding most days. Our sunset cruise proved to be exciting as we saw loads of Spinner and Bottle nosed Dolphins.
I would highly recommend this resort and Value Added Travel Agency.
25. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Had excellent service from Sufyaan …
Had excellent service from Sufyaan on Saturday he went above and beyond to book a hotel and transfers at last minute
I have been using this company for many years always use sufyaan as I trust and have faith in him and have always had an excellent service and he anyways looks for the best deals
they go above and beyond to fulfil your holiday needs and take all the stress out of it
5 star company ⭐️ ⭐️⭐️⭐️⭐️
3. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Pooja
Pooja, was a great help in organising our 2 family trips. She was extremely professional and aided our requirements, I couldn't recommend her more to other families looking to book family holidays.
5. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Pooja at Luxury Holidays
Pooja is an excellent agent to deal with and makes the whole process so easy. Will use again. 5 stars
2. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Pooja is incredible at Luxury Holidays
My initial contact with Luxury Holidays was a few years ago and there isn't another agent that I would use for my family and girls holidays! Pooja has been exceptional. Always going above and beyond trying to sort things for me when our holidays have changed last minute. Nothing is ever too much trouble and I always feel confident knowing we have the best price and everything is organised exactly how I need it to be especially having children with special needs. I will only ever use these guys!
29. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
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