Avoid this agent. Still no refund from a cancelled holiday to Dubai 8 weeks on. Travel regulations state 2 weeks maximum. This company should be struck off. Rest assured you will not be getting any fu... Näytä lisää
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We booked a 9 day Norwegian cruise from Japan travelling Kochi, Jeju and Nagoya with Charles and had a really good experience. He was helpful, easy to talk to, and made the whole process simple. Eve... Näytä lisää
Yritys on vastannut
We booked last year with Sol for a holiday to Dubai due to travel in March when the conflict all kicked off. We were contacted and offered the option to move dates or move destination. Everything was... Näytä lisää
Yritys on vastannut
Booked a Dubai holiday in January this year and had a fantastic experience, Sol was really helpful and advised on the best hotels to stay at and went out of his way to organise a driver for our trip t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Luxury Holidays offers the best hand picked luxury destinations. All our experts have first hand knowledge of all the hotels we sell.
Yhteystiedot
Southbridge Place, CR0 4HA, Croydon, Yhdistynyt kuningaskunta
- luxuryholidays.co.uk
3,7
Keskitasoinen
99 arvostelua
On vastannut 88 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Avoid this agent
Avoid this agent. Still no refund from a cancelled holiday to Dubai 8 weeks on. Travel regulations state 2 weeks maximum. This company should be struck off. Rest assured you will not be getting any further business from me.
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Mr Karl,
Thank you for your feedback and sorry to hear that you were not satisfied with your service.
Please note that due to the current unprecedented situation that is taking place in the Middle East, all suppliers are taking their time to refund us. We are currently waiting for our suppliers to process the refunds back to us before it can be passed onto you.
As soon as we receive the refunds back from our suppliers, we will let you know. The reservation manager Shikha has been in contact with you in the meantime to keep you informed.
Thank you for your patience and we will be in contact with you in due course.
Kind regards,
Customer Services
Nilesh was great
Nilesh was great
A trip to the Maldives for 10 nights
Nilesh was great with all the questions .
Many thanks once again
19. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Sufyaan is always helpful
Sufyaan is always helpful. I’ve been booking with him for a long time and he always finds me a great deal. We usually go to Dubai, but this time we’re trying something different with a 10-day Sri Lanka package he suggested.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Amazing service
Booked a holiday to Thailand with Sol. They were so helpful from start to finish. Very professional as well as giving us local info.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Avoid!
Refused to refund within legal timeframe when our holiday to Dubai was unable to go ahead due to the conflict in the area.
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Ms Merry,
Thank you for your feedback and sorry to hear that you were not satisfied with your service.
Please note that we have not refused you a refund. The current unprecedented situation that is taking place in the Middle East means that all suppliers are taking their time to refund us. We are currently waiting for our suppliers to process the refunds back to us before it can be passed onto you.
As soon as we receive the refunds back from our suppliers, we will let you know. The reservation manager Shikha has been in contact with you in the meantime to keep you informed.
Thank you for your patience and we will be in contact with you in due course.
Kind regards,
Customer Services
Cruise
We booked a 9 day Norwegian cruise from Japan travelling Kochi, Jeju and Nagoya with Charles and had a really good experience. He was helpful, easy to talk to, and made the whole process simple. Everything was handled smoothly, and I felt confident in the booking.
I’d definitely recommend him and would use his services again
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Refusing a Refund
EDIT2 - LOL - Now quoting their T&Cs in their response to me.. How about government regulations..? In particularly The Package Travel and Linked Travel Arrangements Regulations 2018 No 14...
"Any refund must be made to the traveller without undue delay and in any event not later than 14 days after the package travel contract is terminated. "
Obviously your own Mickey Mouse T&Cs supersede the law...
You do realise, these reviews from clients you are refusing to refund are going to end up costing you thousands in revenue? Just pay the money back as you are legally obliged to. It's been 42 days now since you told me I could cancel and be refunded.
=========
Another customer that they are refusing to refund.
Was told I could to this on 7th March - I requested cancellation of a holiday to Dubai on this date and a refund of the £9k+ paid. More than a month on and nothing...
Package Holiday regulations state refunds should be processed within 2 weeks - they are aware of this having quoted me facts about the regulations in emails.
Terrible experience - big shout outs in particular to Saad Rehman & Shikha Kataria who seemingly do not give a s...
Edited to say - confirm to me this week that the refund has been processed and I'll remove this review...
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Jamie,
Thank you for your feedback and sorry to hear that you were not satisfied with your service.
The current unprecedented situation that is taking place in the Middle East means that all suppliers are taking their time to refund us. We are currently waiting for our suppliers to process the refunds back to us before it can be passed onto you.
As soon as we receive the refunds back from our suppliers, we will let you know. We are unable to do anything further until we have received all monies back from our suppliers, however our reservation manager Shikha has informed you that the cancellation has been actioned accordingly.
Thank you for your patience and we will be in contact with you in due course.
Kind regards,
Luxury Holidays Customer Services
Went to Dubai 2 weeks ago and came back…
Went to Dubai 2 weeks ago and came back last night. Luxury Holidays were very helpful from booking the hotel and even extending my trip through the conflict. The staff know their jobs and very professional. Shikha was so helpful. I would definitely will book with them again.
Hassle free and professional company.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
We had originally booked our holiday in…
We had originally booked our holiday in Jan to go in March to Abudhabi,but our flights got cancelled. Thankfully Azim was very helpful and booked to go to Thailand in May as it is a birthday present. We had to more money but it will be worth it as we have not been there.
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Obstructive company
refusing to provide holiday refund for 5 months - dDbai cancelled and they have been refunded by their supplier - they have lied throughout and are trying to keep our monies for months even through they are sat in their account. Avoid at all costs
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Ms Lewis,
Thank you for your feedback and sorry to hear that you were not satisfied with your service.
Please note that due to the current unprecedented situation that is taking place in the Middle East, all suppliers are taking their time to refund us. We need to wait for the monies to be processed back from our suppliers before it can be passed onto our you.
We appreciate that this is not ideal, however we are unable to do anything further at this moment in time I'm afraid. Shikha the reservation manager will keep you updated in the meantime should you have any queries.
As soon as we receive the refunds back from our suppliers, we will let you know.
Thank you for your patience and we will be in contact with you in due course.
Kind regards,
Luxury Holidays Customer Services
Booked a Dubai holiday in January this…
Booked a Dubai holiday in January this year and had a fantastic experience, Sol was really helpful and advised on the best hotels to stay at and went out of his way to organise a driver for our trip too. Will definitely be booking our next trip with these guys again. Keep up the great work guys!!
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Amazing service
Booked a holiday with Babs to the UAE despite what is going on. The process was quick and easy
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
B&B problem resolved
Azim & Andi really helped me during the time when I was looking for a package to book holiday in Korea and I forgot to add hotel b&b called up again answered the call real quick spoke with Azim and he got back to me confirming the price and sorted all out without stressing, this is the Service I want when I need support and help well done guys
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Very helpful
We recently booked a twin-centre trip to Dubai and the Maldives. Andi was fantastic and kept everything within our budget, definitely will rebooking again with this company.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Great service during stressful situation
We booked last year with Sol for a holiday to Dubai due to travel in March when the conflict all kicked off. We were contacted and offered the option to move dates or move destination. Everything was amended promptly and we ended up having an amazing holiday in Maldives. Would definitely use again and recommend.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Excellent service and was really happy…
Excellent service and was really happy with the way my booking was handled. My original holiday to Dubai was affected by the current war going on.
But Sol was quick to respond and assisted me in getting my holiday rebooked for another date.
I have always booked my all my family holidays with them and have never had any issues.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
Poor experience
Booked package - impacted by Middle East. They were unhelpful & left us without any accommodation in Thailand and did not honour the rights that are meant to apply with a package holiday. Been a long standing customer over many years - will never use again and simply cannot now recommend them - avoid at all costs.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for your feedback and sorry to hear that you were not satisfied with our service.
Please note that our reservation manager Shikha has responded to you via email and offered a £300 credit which has been duly applied towards your future booking in December.
We hope that this matter has now been resolved satisfactorily and we look forward to any future bookings that you make with us.
Kind regards,
Luxury Holidays Customer Services
Terrible holiday provider can see from…
Terrible holiday provider can see from the many other reviews that they steal people’s money and refuse to provide th holiday they promised they would take care of any issue then if there is issues it’s well pay extra money then they promised transfers for £120 then charge me £150 they took advantage of my brain damage and disability encouraging me to go get currencies for countries that thy knew they were not able to book me to they are either incompetent or liars or both
I would of been better booking the holiday myself they have caused me two weeks of distress leading up to the holiday meaning I’m probably not fit or well enough to fly anyway they promised on Sunday to call or back Monday then it’s Wednesday today meant to be travelling tomorrow and they have screwed up my entire holiday, whole idea of a travel agents is to avoid the stress I would of been better booking myself than with these dishonest crooks
In reply to their copy and paste reply etc … they told mistruths about what the hotel had said I know as I seen the email transcripts etc and also the transfers didn’t turn up or turned up two hours late or wanted more money as holiday company hadn’t provided them accurate times etc or changed of flights etc
They even originally suggest one transfer turn up at 6pm for a 3pm flight so unless it’s a magic time travelling taxi 🚕 etc….
Totally useless travel company I have all the emails to document this too
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
We would like to update you regarding your booking.
Please note that we did not charge you anything extra beyond the revised rate. At the time we initially provided the quote, the rate was subject to availability. By the time the booking was confirmed, the supplier had increased the price, which resulted in a £30 increase. As this is a private transfer, rates can change depending on availability at the time of confirmation.
We would also like to reassure you that we have addressed all of your concerns. We contacted each of the hotels directly regarding your complaints, and they have acknowledged them. As a gesture of goodwill, your rooms have been upgraded.
We have made every effort to ensure your holiday is as comfortable and enjoyable as possible.
Kind regards,
Luxury Holidays Customer Services
🚨 Warning
🚨 Warning: Don't Fall for the Scam! 🚨
I'm sharing this to alert everyone about a fraudulent team that's been operating. They promise the world - invest 2k, 5k, 10k, or 25k, and you'll get access to 5-star hotels whenever you want. Sounds too good to be true? It is!
We've been trying to contact them for 5 months to book a hotel, but they're ghosting us. The sales guy, Khan, disconnects the call whenever we reach out. 😡
Don't trust them with your hard-earned money. They're scammers, plain and simple. Spread the word and save others from getting duped! 💔
#ScamAlert #Fraud #Beware
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Definitely recommended 5*
Thank you for arranging my trip and communication was great. My family loved the holiday and everything went smooth including the flights and transports. Definitely recommend 5*
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Luxury Holidays To Ltd
Dear Customer,
Thank you for leaving a lovely review. We are very glad to hear that your experience booking with us was satisfactory and we look forward to any future booking that you make with us, ensuring that we will provide the same high-standard level of service as before. Thank you for booking with Luxury Holidays!
Kind regards,
Customer Services
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