Luxans Arvostelua 

Simple and easy site to use. Exactly what we were looking for

Easy to navigate website and prompt receipt of confirmatory email.

Constant contact and product information correct

I found the advertisement very informative.
Seems genuine.
Competitive.

The product was clearly displayed and I could zoom in to see it. I believe it was an acceptable price to pay.
The product looked sturdy and hopefully my son who is turning 50 will be excited to receive it.

Easy to order & prompt packing & dispatch

Made the order online and instantly received an email to say the order was received and I’d be advised once it was sent. As promised received the email on the first business day it could be sent saying it was being prepared to be sent. Can’t wait to get it!

Ordering what I needed was very easy, and the options were great.

I do NOT trust most of these reviews - obviously very false! This place is a bunch of shonky scammers pretending to be based in Melbourne but actually operating out of China & selling very cheap products advertising false claims about the function & quality of their goods, they that are NOT as advertised. Do NOT deal with them, they are evasive, will not give you information & you will have ALOT of trouble trying to get any kind of service or refund from them. They will also try & scam you out of your consumer rights such as not returning goods at their cost. DON'T DO IT! They need to be reported to the ACCC & shutdown entirely! Absolute nightmare to deal with & completely fraudulent.

If I give a no star review I would!

My experience with Luxans has been nothing short of frustrating, disappointing and completely unacceptable.

I ordered a skirt and had to wait TWO WEEKS before it was even dispatched. Then it took another week to reach Sydney. For one clothing item, this is already an unacceptable amount of time.

Then the delivery became an absolute disaster.

The parcel was supposedly “out for delivery”, yet nobody actually attempted to deliver it to the address I provided. The address was my partner’s workshop, which is open 7am–8pm, with around 15 people working there, including three receptionists. There was ALWAYS someone there to receive the parcel.

There was no delivery truck, no delivery person and no attempted delivery.

Instead, my parcel was dumped into a 24-hour parcel locker in a suburb that isn't even in my area. I don't use parcel lockers, I don't want parcels left there and I certainly did not request this.

Then, because I couldn't collect it within two days, it was moved to a Post Office nowhere near me that is only open Monday–Friday, 9am–5pm.

I WORK FULL-TIME.

I don't work anywhere near this Post Office and it would take me around an hour to travel there in the complete opposite direction from where I work. Why on earth should I have to rearrange my workday and spend hours travelling to collect something that I PAID TO HAVE DELIVERED?

And here's the most frustrating part — Luxans' customer service has been absolutely useless.

Instead of actually taking responsibility and helping resolve the problem, I've had to repeatedly chase them for answers. I've been given explanations that simply don't match what actually happened, and I have had to do the investigating myself to even find out where my parcel was.

I purchased the skirt from Luxans — not Australia Post. I paid Luxans for delivery, and I expect Luxans to actually assist when their chosen delivery service fails.

This is NOT how you treat customers.

I have wasted an incredible amount of time dealing with something that should have been incredibly simple: order → dispatch → deliver.

Instead, it's been weeks of waiting, chasing, frustration and absolutely no proper assistance.

I am extremely angry and disappointed with this experience.

I will NEVER order from Luxans again, and based on my experience, I would strongly think twice before giving this company your money. The clothing might be nice, but the customer service and delivery experience have been absolutely terrible.

I found the exact product I was after.
Free shipping and great communication.
Super fast shipping.

Ordering process was easy, fair price on the shoes

They replied yo my queries right away

Good description of the product and easy ordering process

I really enjoyed the costumer experience on the internet very efficient to use.
Easy to checkout and pay good descriptions on product also

Mirror is beautiful quality and I’m very happy with the purchase.

I initially ordered this same light for $639.80, It had not arrived after several weeks and I emailed to follow up and see when it would be delivered. I was emailed by sophie and she said I had cancelled the order, which I had not. She also said they would refund my money and I could re order. I went on line to reorder and the price had been inflated then discounted to $900 odd. So I emailed sophie twice to see if she could reinstate my order at the original price, I did not receive any response. This discount will be very welcome as the light itself looks great.

Fast and easy online purchase. Once the order was placed, I emailed them with a follow-up question, and they responded immediately. Impressed with how quickly they responded and would definitely recommend them.