Never received my hair, looks lost in delivery. I have communicated with customer service multiple times. It has now been 4 weeks and no refund was given. I was told after 15 days if I dont get... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Afro Curly exceeded my expectations. The texture blended beautifully with my natural hair, making it look seamless and full. The quality feels great, and the curls held up well. On top of that, the sh... Näytä lisää
I ordered hair last week for an event this weekend because delivery said I would get it tomorrow the latest. I never got an updates regarding where the package was besides “on its way” which it said s... Näytä lisää
I got this wig and it’s my favorite so far it doesn’t tangle easy ,is easy to brush through and i love the quality of the hair feels really nice
Yrityksen tiedot
Yrityksen kirjoittama
LumiereHair is a leading wholesale online hair extensions shop of your first choice for top grade quality products at bottom prices. Lumiere hair firmly believes that the product quality is the lifeline of business survival, we have human hair factory, we will always improve the quality of our products. Lumiere specialized in professional set design, production, sales, service over the world Join Lumiere hair, meet more confident and beautiful you! Lumiere promise all the hair is 100% human hair, we have the best quality hair, and we wish to light up your beauty with Lumiere hair.
Yhteystiedot
Kiina
- lumierehairs.com
3,2
Keskitasoinen
116 arvostelua
On vastannut 68 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I was not satisfied with how the wig…
I was not satisfied with how the wig fit so i requested a refund. I paid like $150 for the hair. Instead of them giving me a full refund they offered $12 and I keep the hair because they are in another country. After I decline, they offered $22. They said I would have to pay out my pocket to return the hair to another country and with tariff tax, it would be expensive. I accepted the $22 because clearly they wear not going to refund me all my money. I told them, I will never order off their site again. Please keep in mind, if you order something from them, it will be difficult to return it. Now I have a wig that I can not do anything with.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages. We support any return if you dislike received hair product.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
I ordered hairpiece and it was very thin
I ordered hairpiece and it was very thin hair and I contacted them several times wanting refund and they not give me the address to return so I ended up sending it back to sender and they ended up keeping my money and the hair. Horrible hair and Horrible customer service.
17. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Changed Color; Took Down My Review
Here is my review of the "Purple Colored Hair Bundles Straight Hair 3 Bundles with 4x4 HD Lace Closure Human Hair Extensions" from LumiereHair:
First, I had to contact customer service to finally get them to ship my order. To their credit, though, the hair was delivered pretty fast once I spoke with customer service.
Second, installing the hair went fine. It does shed, though it has been easy to style.
Third, my biggest problem is the fact that this hair has now turned magenta after oxidizing. I could understand if the hair changed color a little (or even a lot) if I had washed it, but I haven't even washed it yet. I specifically purchased this bundle because of the purple color. So, needless to say, I'm highly disappointed. But, what irritates me just as much is the fact that the review I left on Lumiere's web site has been taken down. Why allow customers to leave reviews if we can't share our honest experiences?
28. marraskuuta 2025
Oma-aloitteinen arvostelu
My hair says no shedding but it…
My hair says no shedding but it literally sheds severely. I paid to have it installed should have lasted 2-3 months but instead I’m taking it out in a week. So disappointed and this was my first order with them.
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
The weave hair is soft and beautiful
The weave hair bundles that I ordered arrived on time and the hair is exactly true to the color on the website. The look and feel of the hair is soft and beautiful. I am happy I ordered this hair.
22. marraskuuta 2025
Oma-aloitteinen arvostelu
The customer service is excellent.
The customer service is excellent! Any time I had a question, they responded right away — something you don’t see with many businesses. Their products are high quality too, which makes the experience even better. Definitely a 5-star company. I’ll continue doing business with them 100%.”
31. lokakuuta 2025
Oma-aloitteinen arvostelu
I never received my order
I never received my order after 10 days
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
The hair is not at all as pictured or…
The hair is not at all as pictured or described. Hassle to try return, they ask for pictured measurements etc and offered $18 which is pointless. The hair feels and looks synthetic, would not recommend .
18. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Did not receive my item.
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Got my order on time and I love the wig…
Got my order on time and I love the wig I purchased.
26. lokakuuta 2025
Oma-aloitteinen arvostelu
Buyer Beware, They're Deceiving Us into Buying Fake Hair!
Do not buy their fake synthetic, threaded, processed, chemically treated bundles. This is not real hair and I have wasted $323.97 on 2 orders. This should be illegal! I hate being deceived like this. It is so hard to find real colored hair bundles out here. I can't even curl this hair and it's a hot synthetic frizzy mess! I am so mad because I was so excited over nothing, my hair appt was rescheduled twice because of my stylist. Now the bundles were sewn in (10/12/25) and this looks awful! A frizzy nightmare! I'm using my slick stick for now, but I hate feeling robbed like this. They should be shutdown or not allowed to conduct business with the U.S.
I paid $258.31 and $65.66 including shipping protection for both orders:
lumiere Color #30 body wave 4 Bundles 100% Virgin Human Hair Extension (16 16 16 16)
lumiere Color #33 body wave 4 Bundles 100% Virgin Human Hair Extension (16 16 16 16)
2nd order - 1 bundle of 350 Ginger Color 1 Piece Loose Wave Bundle Human Hair Extension (16 inches). $65.66
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
It’s about 2 weeks to receive your hair…
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a cliam with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding. 💛
Warm regards,
Lumiere Hair Customer Support Team
Brianca Banks
I love the hair it’s so soft and pretty I can’t wait to wear it this my first time order from this website I love the hair can’t wait to order another one soon and it truth length 30inches
7. lokakuuta 2025
Oma-aloitteinen arvostelu
When the hair came it was packaged…
When the hair came it was packaged neatly and it was good quality. It's a little different than I was expecting but it's still great hair.
7. lokakuuta 2025
Oma-aloitteinen arvostelu
BEWARE do not buy if you're looking for human hair
Delivery was way too long. But the hair is nice. Not Remy but ok. it did not smell but it also is not soft. I had to add a little oil to give it a little life. The color is not #4 brown it is more like a #33 auburn. The lengths seemed smaller than advertised. I will update in a month after I see how it wears.
UPDATE : I had to pull it into a ponytail after week 2 because it keeps matting up like a sheeps butt. I now have to go to the local store to get the real human hair. Never will I buy from here again. BEWARE.
TRIED TO CHANGE TO ONE STAR
4. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a cliam with your package.
Because it's one highlights color hair, the color difference is normal.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
I recommend this hair 100% I would recommend this hair 100% it is a very…
I recommend this hair 100% it is a very nice hair soft to handle really, I have no complaints😍😍😍😀😀
28. syyskuuta 2025
Oma-aloitteinen arvostelu
I order a wig and they sent me another…
I order a wig and they sent me another product and now giving me a hard time to return
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
There might be some misunderstanding about the hair product.
Please contact our after-sale support team if necessary, we help you fix it out well and process the return, as long as the hair product is same original style now.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Have not gotten an update on my…
Have not gotten an update on my shipping and has not had any updates since August 31, 2025. And still has not received my package.
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, but the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Answered any questions I had took a lil…
Answered any questions I had took a lil longer then the 8 days to receive order but happy with the communication and that it came in time for my event will be ordering again
26. elokuuta 2025
Oma-aloitteinen arvostelu
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