I believe I was scammed. The items I received were nothing like those shown on the website—just cheap, overpriced knockoffs shipped from China. Returns were supposed to be sent to Belgium, but no RMA... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I received my order which looks absolutly faboulus but unfortunately was a bit too small. Lucerti promised me a repalcement for the correct size. I just had to pay a small replacement shipping cost. D... Näytä lisää
Scammers. Do not order. They send you random cheap bullshit you didnt order and refuse to refund and try and make you pay to return. This is theft. Pursuing legal action and reporting them to every EU... Näytä lisää
DO NOT BUY. It is a scam. Promise a product and send a cheap imitation from China. It is fraud and they will shut down and open again under a different name. Once you realise you've been duped they tr... Näytä lisää
2,3
Välttävä
49 arvostelua
On vastannut 37 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
This site is completely fraudulent
This site is completely fraudulent. The quality of the clothing is poor and they just kept stalling to give me a refund.
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucerti
Hi there,
Thank you for sharing your experience. We’re very sorry to hear that the quality of the clothing didn’t meet your expectations and that you had trouble with the refund process. That’s not the experience we want anyone to have.
Please contact our support team again with your order details so we can review the situation and work toward a proper resolution. We take feedback like this seriously and are always working to improve both our products and our customer service.
Thank you for bringing this to our attention.
THIS IS A SCAM
I ordered a suite order #IS9314
Its been three weeks and I never received it
Therer phone number goes to VM and emails respond saying that my products shipping
THIS IS A SCAM
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucerti
Hi there,
Thank you for taking the time to leave your feedback. We’re very sorry to hear that your order hasn’t arrived yet and that you’ve had trouble reaching support. We understand how frustrating this is, and it’s not the experience we want for our customers.
Please reach out to our support team again with your order number so we can check the status of your shipment and help resolve the issue as quickly as possible.
Thank you for bringing this to our attention. Your feedback helps us improve.
Scam scam scam
Scam scam scam. Resported as delivered but was sent to Nevada not Australia.
Haven't replied to my messages. Sigh. It's just sad to see tbh.
3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucerti
Hi there,
Thank you for sharing your experience. We’re really sorry to hear that your order was marked as delivered to the wrong location and that you haven’t received a response yet. We understand how frustrating and disappointing that is.
Please contact our support team again with your order number and any tracking information you have. We want to look into this and help get it resolved for you.
Thank you for taking the time to leave your feedback. It helps us improve our service.
Product is nowhere near what is advertised
This product is coming from China. They are pretty ridiculously priced for the quality they are charging. It's just a complete rip off, the product was nothing close to what was advertised and I fell for this hoodwink, without checking reviews about them, anyways it is the last purchase from them. NEVER AGAIN.
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucerti
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that the product didn’t meet your expectations and that you felt the quality didn’t match the price. We understand how disappointing that can be, especially when the item isn’t what you expected from the advertisement.
Please reach out to our support team with your order details so we can review the situation and see how we can help. Your feedback is important and helps us work on improving both our products and our transparency.
Thank you again for letting us know about your experience.
Ordered in May. Arrived in July. Good quality.
Edited review.
It's been 3 months, and finally, the clothes have arrived. Never thought they would. Communication is wanting, but they are trying to provide some kind of service (now that I realise this is genuine... let's see if others confirm?)
The chill top and shorts are extremely comfortable and true to the design, even if not quite the quality I'd expect for the price tag.
That said, the boxer briefs. Spot on. Love them. Very comfortable and very sexy. So, you've (finally) delivered on that (which is what originally made me go for the purchase). Great colours, lovely pastel, nice fit.
Would I recommend Lucerti? Maybe not. Italian name, Chinese brand. It was an ordeal. And I never expected this to arrive at my door front 3 months after ordering. But I had to change my review to honour the fact that they did actually deliver.
18. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucerti
Hi there,
Thank you for taking the time to update your review and share your full experience. We’re glad to hear that your items arrived and that some of them, like the boxer briefs, met your expectations in comfort, fit, and design. We also appreciate your honest thoughts about the chill top and shorts.
That said, we’re sorry for the long delivery time and the communication issues along the way. We know how frustrating delays can be, and we’re working on improving both our logistics and our customer support so that experiences like yours become smoother in the future.
If you ever have any questions or need help with future orders, please feel free to reach out to our support team with your order details. Your feedback is important and helps us continue improving.
Thank you again for taking the time to share your experience.
Poor quality
Poor quality, high prices. They promise to me that my next purchase will be free, deceived . Never again
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucerti
Hi there,
Thank you for sharing your experience. We’re sorry to hear that the quality didn’t meet your expectations and that you felt misled regarding your next purchase. We understand how disappointing that must have been.
Please reach out to our support team with your order details and the communication you received so we can look into this and clarify what happened. We want to make sure your concerns are properly reviewed and addressed.
Thank you again for the feedback. It helps us improve our products and our service.
I ordered an XL suit from Lucerti that…
I ordered an XL suit from Lucerti that was advertised on Facebook. Very slick ad, great looking garment and a reasonable price. 3 weeks later I received a woman's size 6 suit. When I contacted Lucerti, I was told that returning it overseas would be more expensive than a replacement, so for the cost of shipping I was offered a replacement. 2 weeks later I received another size 6 suit. I have not been able to get a response or a resolution. Frustrating waste of time and money.
5. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucerti
Hi there,
Thank you for taking the time to share your experience. We’re very sorry to hear that you received the wrong size not once, but twice. That is incredibly frustrating, and it’s absolutely not the experience we want for our customers.
Please reach out to our support team again with your order number and the details of both shipments so we can review this and work on a proper resolution for you. We understand how disappointing this has been, and we want to make sure the situation is addressed correctly.
Thank you for your feedback. It helps us improve our processes and service.
Scam!!!!!
This is a Chinese brand. Shipped from China. This store doesn't even exist. Look up the address posted on the website. Also they don't exist if you look up the name on Google maps. THIS IS A SCAM!!!!!
23. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucerti
Hi there,
Thank you for sharing your concerns. We’re sorry to hear that your experience has led to frustration and confusion. We understand how important transparency is, and your feedback helps us see where we need to improve.
If you have an order with us or any unresolved issues, please reach out to our support team with your details so we can look into it and assist you directly. We want to make sure every customer is properly taken care of.
Thank you again for taking the time to leave your feedback.
Do not purchase if you do not want to be disappointed
I just purchased from this company . The pics look really grate but when you get the item , and yes it is cheap , it does not look at all like what is on the pic and it is not the quality they promote . I am trying to return the item they keep trying to convince me to keep it and refund me half or some other useless proposal . I explained that the item is so ugly I would not give it to my worse enemy . Then they came back to me you have to send the item back to Belgium lol I am from Belgium even if I do not reside there . Just give me the address but I am still waiting to get it . I am pretty sure I will not get it . Avoid this company using fake pics and them sending you rubbish ( i was even shocked how bad the item is )
29. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucerti
Hi there,
Thank you for taking the time to share your experience. We’re really sorry to hear that the item you received didn’t match the photos or the quality you expected. We understand how disappointing that is, and we also understand the frustration with the back-and-forth during the return process.
Please reach out to our support team again with your order details so we can review your case and make sure you receive clear information about the return address and next steps. We want to help resolve this properly.
Thank you again for your feedback. It helps us improve both our product quality and our customer service.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.