Lr Renewables Arvostelua 

Have rung L&R renewables 7 times today (Thursday 23rd. July) and cannot get any reply. I have left messages and no-one has replied. I have a maintenance contract with them but am unable to get a problem resolved. I have done business with them for several years and now cannot talk to anyone.

Took out a maintenance plan with LR in 2025 on a system supplied by another company.
My Battery failed this year and LR has installed a compleat new system and it’s up and running great.
The engineers were polite, tidy and professional and did a great job.
A big thank you to Ben Wilson who was a great help throughout the experience.

Impossible to speak to over the phone, they ignore emails. They charged my elderly Mum thousands and won't even respond to emails.
I suspect their business model is to simply get as much money out of customers as they can. The kit they sold my Mum appears to be totally over the top for her needs.

EDIT: The irony is after trying to get in contact with LR Renewables to get the info I need for 4 months, I received a reply to my 1 star Trustpilot review in under 20 minutes!

We have had several issues with our battery installation since they were installed, and LR are not interested. One excuse after another, not answering their phone or replying to emails, and trying to force customers to pay for maintenance programmes to repair/replace items still under warranty. I’m still waiting to hear from you LR. Absolute disgrace, avoid!

Had 2 of the engineers from LR come clean my panels, really happy with the result would recommend

Complete scam artists DO NOT USE this company. Bad installation constant problems that they only want to fix by selling you something else (which is well overpriced) . Tried to say Input voltage to house was over 254 volts but got another independant electrician who said it was fine and at 240. Yet another scam they tried to pull. STAY WELL CLEAR.

SYSTEM INSTALLED APRIL THEN ENGINEER CAME TO CHECK SYSTEM IN MAY THEN AND NOW TELLS ME I NEED TO BASICLY UPGRADE SYSTEM COSTING ME MORE THAN INITIAL COST, WOULD CERTAINLY NOT RECOMEND ANYBODY TO THIS COMPANY.

Tried to cancel both contract for battery storage and maintenance, but was told that they would be able to install across a 3 phase system. The system was installed 1 week later and did not work. A second visit got the system working, but not proved. I was not happy with the Maintenance plan and cancelled within the cooling off period. Still waiting for my refund.
I have not had any response to my queries or requests for an EIA and other supporting documents. Not happy with the quality of the installation work. With concerns over H&S issues not being addressed.
Update: I paid for an Independent assessment. Confirmed my worst fears. No backup & unsafe.

following my last review i am pleased to say the system is up and running perfectly lr apoliges for not getting in touch to phone line technical problems, had to replace inverter,guys very frendly and helpful. highly recomend lr.

Provided a scaffold for this company in December. Been ignored ever since with regards to payment. Will now have to seek legal action.

Purchased my battery storage from this company, after the solar installation, service exceptional. After 3 years they still answer questions and go out of their way to help. Definitely money well spent

Can't fault this company
They have installed a second battery for us and have always been responsive and helpful, even two years later! Can't ask for more than that. People are sometimes very quick to leave a negative review but not so quick to leave a good one. So thanks LR renewable, for your help today and for the last two years.

After a cold call from L&R , I explained that i had an issue with one of the solar panel strings as it was producing output lower than it should be and the fault needed to be pin pointed as to the cause.
I was led to believe this would be the case when the engineer(who was I believe a Salesman)? paid me a visit on Friday 22 August. He did look at the inverter and agreed the output was down. After this he wanted to sell me a set of optimizers at £3000 (this price was agreed before we moved onto the battery) and a battery at £4000. He then offer to reduce the price by £1000 if I had both but I had to sign the contract there and then. I said to him that I thought I was at a timeshare sales push. Any way I told him I needed some time to think about it and would call him tomorrow afternoon,
He called me and asked what I had decided, my answer was simple I said I would take the opimizer deal at £3000. He then said no the optimizer deal was £4000. I told him that was not what we agreed and my wife confirmed this.
So at this point in time I was very dismayed at this point that he just changed the agreement so I said thanks but no thanks as this was not what we agreed. So just be careful, I now wish I had recorded the deal!

Very efficient handling of problems. No fuss just took the details and fixed the problems remotely.

My initial experience with LR very good. For some time had been looking at adding battery storage.

After researching a number of systems and suppliers I decided on a 14.4KW FOX system from LR. The system provided a good balance of capacity, features and cost.

LR were very helpful during the sales process, not pushy, and quick to respond to any questions and competitively priced and good reviews on Trustpilot. Based on prior experience with getting our solar installation I knew we would need DNO approval which L&R were happy to manage.

Based on all of this I went ahead and ordered the system at the end of June. I paid the deposit, provided the details needed from the DNO application. We were advised at the time the DNO applications were taking around 5 weeks, so left it with L&R.

This is where the experience became more disappointing. I provided all the needed for the DNO application and was advised it has been submitted, and that typically there came back after 5 weeks.

After 5 weeks I contacted L&R and was told that they hadn’t had anything back from the DNO, but someone would check what was happening and call me back. I never heard back.

2 weeks later I had another go, this time I contacted the DNO (UKPN) to find out what was happening, is very surprised to hear that they had no record of any application, the last application they had was from several years prior for the original solar installation.

Over the next few weeks I contact LR and the DNO multiple times and with some help from Luke at LR we had the DNO application approved, this was around 10 weeks after the original application. Between the delays in the DNO application and other issues we had the battery installed about 12 weeks after paying the deposit.
On the day of the installation everything was done very professionally and I am very happy with the end result.

Overall I would use LR again, while I know some of the delays were outside of their control there are areas where things could definitely have been improved (such as confirming/chasing receipt of the DNO application with UKPN) which would have provided a better client experience and would have significantly reduced the delays.

Initial contact was Liam, response time and information timely and informative.
Reasonable quote offered and site visit to check project was achievable as not straight forward.
Work scheduled shortly after.
Communication throughout good.
There were a couple of minor issues with the installation but these were remedied and compensated for.
I would recommend Liam and his team.

Awaiting certification.
I had installation done on the third date after 2 non starts. All the guys were good and to be fare were working in atrocious weather. We had a small problem but that was more to do with the givenergy battery and its software. Now system up and running , all good, that nearly three months on we still have no certificates of electrical compliance or registration of the solar system. I can't sign up to any feed in tariffs which is feeding into the grid with no recompense. I was promised in April that it was an oversight and I would recieve my " welcome pack" the next week.

Solar panels and battery system
After speaking to a number of different local businesses LR we're by far the most helpful. They had the whole system installed within two days and we have been saving money ever since. Would highly recommend.

We decided to purchase an extra Growatt battery for our existing solar system. Found LR online. Very competitive price including installation. Comms were v good. Choice of installation date was quick. They arrived on schedule. Job done and all working ok.

We had 9.6kwh LuxPower Greenlinx installed a few weeks ago.
I had enquired with several companies to learn about house battery options / prices. I already had solar and wanted an ev point installed at the same time.
Luke at LR was excellent and put up with my many questions, and did a great job to get a solution within my budget.
The install was done within a few weeks, all very tidy.
The Greenlinx batteries are 100% DOD and working well. We partially charge overnight and soak up excess solar during the day.
Great service from LR Renewables and have already recommended to a friend.