Lr Renewables Arvostelua 

We had a Growatt inverter and battery installed onto our existing solar system. From beginning to end the process was really straight forward. Stevie quickly responded to all of my queries and from my initial enquiry to installation took 3 weeks.

The process was very easy, I selected the package from the website, paid the deposit and everything then happened. We agreed an installation and then I provided a few details of my solar system and photos of where I wanted the new equipment installed, no on-site survey was necessary. On the day of installation, the guys arrived on time and within 2 hours the installation was complete. A neat and tidy job.

Following installation Stevie has continued to be helpful and all of my queries have been answered quickly (the Growatt User Guides aren’t as good as they could be).

I’d happily use LR Renewables again.

Please give your customers the correct info

What is the process for notifying a DNO of a battery storage installation?
DNOs class energy storage (including batteries) as demand when it is importing from the distribution network and generation when exporting to the distribution network. Engineering Recommendation (EREC) G98 and G99 are the technical requirements for the connection of energy storage devices to the network (like that of Solar PV).

If EREC G98 applies to the installation, you can submit G98 Form B to the relevant DNO within 28 days of installation. You can access the form here: Form B: Single installation of microgenerator. The DNO will assess the notification and contact you if the submission is incorrect.

When EREC G99 applies, and for installations over 3.68kW with energy storage (including storage added to AC/DC side of the connections), you are required to fill out the following form: Form A1-1, application for connection of Power Generating Module(s) with Total Aggregate Capacity <50 kW 3-phase or 17 kW single phase. This form must be submitted to the relevant DNO before installation.

The combined A3-1/A3-2 form (installation document for type a power generating modules and integrated microgeneration and storage) confirms what you have installed to G99 Standards, following the installer’s written application. This document must be completed for every Type A power generating facility (e.g., energy storage system).

All communications with LR Renewables were helpful, to the point and professional as were the fitting team that fitted the equipment.
Their lead time was only just over a week.
The fitting team arrived, discussed our preferences with us, made noise and mess, cleared up mess, told us about the system and what they had done and left us with a system that is working very nicely indeed.
Thank you LR renewables

I was very pleased with the service provided. The firm kept us informed throughout the process, from ordering, to final installation. The battery was installed during snowy weather, and understandably the installers were delayed travelling from Essex to NE England, then were delayed on another job The office kept us informed throughout re the delays, and the installation eventually went smoothly. The installers were polite, and did a tidy job.

LR installed a retro fit battery and inverter to my existing solar system last year. Had an extra battery installed last week.
Great service on both visits. 2nd visit was less than a hour.
Luke set up my inverter remotely and batteries charge overnight during off peak tariff.
Would highly recommend these guys and would definitely use again but not sure if I need anything else. My Mrs would kill me if I did!!

Installation of new Luxpower Inverter and Greenlinx batteries was done by Luke and his team on the 23rd Jan 2023. Everything went well apart from a CT clamp being positioned incorrectly. This was however, quickly resolved and everything is now working well. E Mails were responded to quickly and Electrical Installation Cert has been provided. No complaints at all. I would use them again

I had an additional battery installed with my existing solar and battery install.

They were:
* Quick to respond to queries.
* Kept price even when price increased.
* Very good communication on delays due to snow and estimate timing of installers.

Only minor thing was installer was going to get someone to contact me about the reading from the app but did not. In the end, it sorted itself anyway.

I would use them again and recommend LR Renewables in SG1 area.

Unlike many firms, they happily display thire prices, i got a quote for a battery over the phone and fitted 7 days later, Stevie was polite and helpful and not pushy, the price was also 2k lower than 2 other firms. Would highly recommend.

The company were quick to respond to my request and they installed within a few weeks,the installation was all done in a few hours and the fitters were very helpful and demonstrated the the app and equipment. I am very happy with the service and would be happy to recommend them to anyone.
Thanks

My initial enquiry was answered promptly, unlike several other companies I contacted. Luke replied swiftly to all my technical questions and appears very knowledgeable about the equipment he supplies. The quote was very competitive and my chosen system was available for installation in a few weeks, again unlike several other companies. The electricians arrived on time and completed the installation efficiently with minimal disruption. All my subsequent questions to Luke have been answered promptly, in all an excellent company to deal with and highly recommended.

Contacted LR Renewables just before Christmas. The techy guy Luke was very informative and knows what he is talking about. Installers arrived on time and installation went without any problems. Found customer services to be helpful and easy to contact. I would highly recommend LR Renewables. Very happy customer

LR renewables installed a battery system approximately 10 weeks ago. The initial installation was hap hazard, with the control panel being mounted at an angle and the main power on/off switch fitted loose from the wall. I was advised by an independent electrician this was extremely dangerous. Moreover, the battery system has never worked properly and is not fit for purpose. Much of the time it exports electricity to the grid, rather than charging the battery. When the battery is charged, a lot of the electricity we use comes from the grid rather than the battery. I have tried to work with LR renewables to resolve the problems, but with no avail. This has not been helped by LR’s appalling customer service. I have now decided to start county court proceedings to obtain a refund.

You will probably see from my other reviews that I don't often credit the good companies and use Trustpilot more as an opportunity to complain.

However, this company deserve the time to write a good review...

The renewable energy market is full of conmen and cowboys and, frankly, needs much better regulation.

This company though is a shining beacon of how things should be done. All of their prices are out in the open, on their website, and the entire service was fantastic from beginning to end.

It was easy to order everything I needed. Communication was great. I was given a clear date and time for the installation and everything was explained to me before hand.

The guys that came to install the system were polite, friendly and efficient and happy to explain everything to me, even though they ended up being with me until quite late (through no fault of their own).

Today, I had another series of questions because I started to experiment with the app that controls the system and the aftercare has been just as good.

I have received prompt, polite and efficient replies to my emails and have even been encouraged to ask as many questions as I need to.

It has been a pleasure to do business with Lr Renewables from beginning to end.

I'm going overboard, I know but I just wanted to add this: Please, please, please don't trust any of those cold calling conmen that are full of sales pitch and start by giving you a ridiculously high quote, drop to half the price within minutes, if you show you're not interested and then go through a scripted conversation with their 'boss' in order to offer you a 'fantastic deal' if you sign on the dotted line immediately. Their 'fantastic deal' is never as good as it's made out to be and it just proves how untrustworthy they are.

Lr Renewables don't operate that way; just check out their website and you'll see what the price of these systems should really be.

No other company even responded to my enquiries about installing an additional battery for my solar pv system. I had a quick reply and reasonable quote from LR--Renewables. They made an appointment to do the install a few days later. The installers arrived on time and the installation was done quickly. All is working well and I'm very satisfied.

Great service from the experts. Great prices and great value service. Know what they are doing

Poor service, as previously spoken about the installation was poor, battery not connected to the wall, wires loose and not boxed off or clipped neatly. Now more issues that shouldn't be an issue, the email they used with Growatt isn't my email and doesn't exist, so I can't access the application as I can reset my password. How stupid have you got to be, to set it up with an email that doesn't exist. Rung to try and get this resolved but promised a call back but no response. UPDATE They have resolved the issue, it shouldn't have been an issue, all I wanted to do was to reset my password. He just needs to think about the small things and he will have a great business, rather than having a unhappy customer. Its so easy avoid.

Additional solar battery installed, which was quick and efficient. The reason for the low rating is the poor customer service. I was given an install date that came and went and they said they knew nothing about it despite my sending several emails asking for confirmation. Same problem since installation - asked for help with a couple of issues (battery not fully charging and app not working) but no response.
UPDATE 25 Jan: different person responded today and much better, all issues resolved promptly.

I had the Growatt 3kwh AC coupled system with two 6.5kwh Growatt batteries (usable 10.6kwh). The installation was carried out on 01 Sept 2022 and I have been using the system for 4 months now.
I had the battery system installed outside as I was not sure how safe and reliable the system was with respect to batteries catching fire etc. Hoping that if anything went wrong over the years then it wouldn't burn the house down!
Installation process was quick and straight forward with the exception of the fitters not connecting the supplied battery earthing cables to the inverter and no earthing from inverter to meter/consumer unit. The inverter earthing is reliant on the earthing provided by the mains cable connection to the inverter. I fitted the battery earth leads to the inverter however the earthing from inverter is still an outstanding issue.
No documentation apart from the literature that you get from manufacturers. L&R Renewables did send me information via email for start up/shutdown but no 10 year guarantee as they say it's automatically done when you register the product with Growatt. No electrical certification of the installation carried out. The consumer unit MCB was not labelled (I have done this now).
No documentation relating to registering the installation with the DNO, this is one of the most important documents that one needs to comply with the DNO guidelines, it's getting their approval of the installation so you can use the system with their grid. You will also need this if ever you sell your home. Still waiting for the DNO documentation and electrical certification of the installation and earthing from from the inverter to meter/consumer unit.
I don't get any responses for above however Luke did respond to other issues promptly like getting the second level password to change the charging times. This is essential if you are on octupus intelligent tariff as the cheap rate tariff timing changes when EV is being charged.
Something to note if you decide to install the batteries outside is that when temperature drops below +5C the batteries will not charge at the 3kwh, instead it would charge at around 800w and lower still if it's below -0C. Even surplus solar energy went to the grid as the batteries could not take the charge.
L&R Renewables were quick in providing a very reasonable quotation and quick installation whereas other suppliers could not get hold of the batteries etc. Online payment for deposit and final payment was quick and easy, all you have to do is print out the receipt once paid.
The Growatt battery system is working without any issues except charging rate drops when temperature drops below 5C. Growatt website or literature does not explain this part. You would have thought they would have installed some kind of heater to keep the batteries warm during the cold weather. I would not recommend this battery system if they are installing it outside, as we will get temperature below 0C. If anyone has had the installation done by L&R Renewables then do remember to chase up DNO approval documentation and electrical certification.

office good communication, installation of solar p.v battery was poor, earth lead/cable not connected to battery, rubbish just left on yard, all rubber grommets removed on cable glads, battery only partly mounted to wall bracket

I'm a technical person myself and followed the installation process step by step. The installers listen to my concerns and recommendations, were polite, knowledgeable and respectful with other people property. Couldn't no find a fault in the installation (or maybe a twisted cable but didn't say anything at the time so my bad). Technical support after the installation is good as well, comprehensive instructions on changing the settings and so on.