I received a pair of trousers with a hole in the them and sent pictures to customer service and spoke with Caitlin. She was quick and efficient in getting me either an exchange or store credit for the... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Their maternity leggings and loungwear set in petite are PERFECT ... except the fact that the material bobbles in the inner leg area after wearing once :-( It is SO disappointing as makes them feel li... Näytä lisää
Yritys on vastannut
Arrived the afternoon after I placed an evening order, didn't even realise I had next day ! The quality really is as good as people say it feels amazing, I'm a size 12/14 on trousers and went for 14 a... Näytä lisää
Yritys on vastannut
The fleece lined leggings arrived really quickly and are so comfortable to wear. A small manufacturing issue meant I needed a replacement after a couple of wears, and the agent who helped me, Caitlin,... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The Home of Leggings, Denim and Timeless Basics
Yhteystiedot
Yhdistynyt kuningaskunta
- https://support.lovall.com/en-GB
- lovall.com
4,3
Erinomainen
15 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 90 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I ordered from lovall but had to send…
I ordered from lovall but had to send back for an exchange. After waiting some time I got in contact because I hadn't heard any updates. Customer services replied quickly and confirmed the return has been delayed with the courier. They apologised and sent out the exchange immediately which arrived the next day. Top tier customer service
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi Laura,
Thank you so much for taking the time to leave such a fantastic review. We’re really pleased to hear that our Customer Care team was able to help quickly and keep you updated when your return was delayed with the courier. We’re also glad we could arrange your exchange straight away and that it arrived with you the following day. It means a lot to hear that you had such a positive experience with our service, and we really appreciate your kind words and support of Lovall.
Kind Regards,
The Lovall Team
Helpful and friendly customer support-…
Helpful and friendly customer support- many thanks for resolving my issue!
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi Nala,
Thank you so much for your kind review. We're really pleased to hear that you found our customer support helpful and friendly, and that we were able to resolve your issue for you. We really appreciate you taking the time to share your experience!
Kind Regards,
The Lovall Team
Caitlin@Lovall was amazing and very…
Caitlin@Lovall was amazing and very quick at responding, she got my issue dealt with efficiently! Thank you so much
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi Shannon,
Thank you so much for your fantastic review. We’re so pleased to hear that we were able to respond quickly and get everything resolved for you so efficiently. We can't wait to welcome you back soon!
Kind Regards,
The Lovall Team
Ordered petite winter leggings
Ordered petite winter leggings, nobody sells any leggings, which are as perfect as these.
Evri failed to deliver (as usual) but Mia at Lovalls swiftly resolved the problem and arranged next day delivery via Royal Mail. You can’t ask for better resolution than that.
25. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi T Lee,
Thank you so much for your kind review. We’re really glad to hear that Mia was able to help resolve the delivery issue quickly and arrange for your parcel to be sent with Royal Mail for next-day delivery. We’ll be sure to pass your kind words on to her, as we know she’ll really appreciate them. We’re also so pleased to hear how much you love your Petite Winter Leggings and that you feel they’re such a perfect fit. Thank you again for taking the time to leave such wonderful feedback and for your support of Lovall.
Kind Regards,
The Lovall Team
Very good customer service from Caitlin…
Very good customer service from Caitlin assisting with both a return and mix up with incorrect replace being dispatched
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi Judith,
Thank you so much for your lovely review. We’re so pleased to hear that we were able to help you with both your return and the mix-up with your replacement order. Thank you again for taking the time to share your experience and for choosing Lovall!
Kind Regards,
The Lovall Team
Disgraceful experience
I ordered 2 pairs of leggings, one item I received was not only completely wrong but smelled of incredibly strong cat urine. To the point where I got my partner to check and he instantly was sick. Complained and heard nothing back. Absolutely vile.
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi Zara,
Thank you so much for your feedback. I’m genuinely so sorry to read this, and I can completely understand how upsetting and unpleasant this must have been for you. Receiving an item in this condition is absolutely not acceptable, and it’s certainly not the experience we ever want our customers to have.
We have rigorous quality checks in place at our warehouse, so we’re particularly concerned to hear that an item arrived with such a strong and unpleasant smell. I’m also incredibly sorry that you had to experience this, and that you then tried to contact us and didn’t receive a response.
We take concerns like this very seriously, and we’d really like the opportunity to investigate what’s happened and make sure this is properly resolved for you. We have contacted you privately so we can obtain your order details and look into this with you directly.
I’m truly sorry again for the experience you’ve had, and for the disappointment and frustration caused. This is not the standard of product or customer service we expect to provide, and we really hope we can put this right for you.
Kind Regards,
The Lovall Team
Great customer service and products!
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi Sonia,
Thank you so much for your lovely review. We’re so pleased to hear that you’ve been happy with both our products and the customer service you’ve received. It really means a lot to us, and we truly appreciate you taking the time to share your experience.
Thank you again for your support of Lovall!
Kind Regards,
The Lovall Team
Love Lovall clothing
Love Lovall clothing. Caitlin was really helpful and resolved my issues quickly. 5 Star customer service! Thank you.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi Jordan,
Thank you so much for your lovely review! We’re so pleased to hear that you love your Lovall clothing and that Caitlin was able to help you quickly and get everything resolved for you. Thank you again for choosing Lovall and for your support. We really appreciate it!
Kind Regards,
The Lovall Team
Caitlin responded efficiently to my…
Caitlin responded efficiently to my support request and was very helpful. I appreciate everything being sorted out for me.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi Harriet,
Thank you so much for taking the time to leave such a lovely review! We’re so pleased to hear that Caitlin was able to help you efficiently and get everything sorted for you. We’ll be sure to pass your kind feedback on to her, as we know it will mean a lot. Thank you again for choosing Lovall and for taking the time to share your experience. We really appreciate your support!
Kind Regards,
The Lovall Team
Would definitely recommend
Would definitely recommend! Purchased maternity leggings and the quality is better than all other brands I’ve used including Next, H&M and Jojo Maman Bebe. Lovall sizing is quite small so I would size up for maternity! But customer service was great. Will be a return customer!
25. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi R Med,
Thank you so much for such a lovely review! We’re so pleased to hear that you’re loving our Maternity leggings and that you’ve found the quality to be better than other brands you’ve tried. That really means a lot to us. We also really appreciate your feedback regarding the sizing, and we’re glad our Customer Care team was able to help you along the way. Thank you again for choosing Lovall and for your recommendation. We’re so happy to hear you’ll be returning to us, and we look forward to welcoming you back again soon!
Kind Regards,
The Lovall Team
Extremely disappointing – loyal customer treated terribly
Extremely disappointing – loyal customer treated terribly
I have ordered from LOVALL many times because I genuinely love the quality of their clothes, but after this experience I am incredibly disappointed with how I have been treated.
On Friday 18 September at 9am, I received an email from LOVALL offering 25% off, so I placed an order. I am heavily pregnant and specifically ordered clothes I wanted and expected to receive promptly.
LOVALL states that orders are dispatched the same day or within 48 hours. By Tuesday 22 September I had heard nothing, so I contacted customer service. I was told there had been a “glitch”, my order had not reached the warehouse, and that it had now been sent on next-day delivery. I was explicitly told I would receive tracking information later that day and my order would arrive on Wednesday.
Wednesday came. No tracking information and no order.
I contacted LOVALL again, only to receive what appeared to be essentially the same generic apology as before, with seemingly no acknowledgement of what the previous adviser had already told me.
This time I was told that only part of my order had been dispatched and that the hoodie I had ordered was now out of stock.
This is particularly frustrating because the item was available when I ordered it. It appears that because LOVALL failed to process my order correctly, the item subsequently sold out before they dealt with it.
I then received an email saying I had been given £70 “store credit” and 10% off my next order. I initially thought this was LOVALL attempting to compensate me.
It wasn’t.
When I clicked through, the supposed store credit was actually £52.50 – exactly what I had paid for the item after the original 25% discount. In other words, as far as I can see, this wasn’t compensation at all; it was simply the value of the item they could no longer supply.
And the 10% discount leaves me in an even more ridiculous position: if I reorder the same item when it comes back into stock, I will have to PAY MORE for it than I originally did – despite the only reason I haven’t received it being LOVALL’s own processing error.
I contacted them on Wednesday explaining that I did not think this was fair and asking them to honour the original 25% discount.
It is now Friday 25 September. I STILL do not have my order.
I have also tried to make a formal complaint today, but despite the website offering the option to speak to an agent, nobody is responding.
So after a week I have:
• No complete order
• No tracking information as originally promised
• An item that went out of stock after LOVALL failed to process my order
• A “store credit” that appears simply to be the money I had already paid
• A 10% discount that would require me to pay more to replace the item I originally bought with 25% off
• Repeated generic apologies
• And now seemingly no way of actually speaking to somebody about my complaint.
I am honestly at the end of my tether with this.
Mistakes happen. I completely understand that. What matters is how a company puts them right.
I have been a repeat LOVALL customer because I really like their products, which makes this even more disappointing. I don’t think what I am asking for is unreasonable.
I want the remainder of my order delivered, a clear explanation of what has happened, and the original 25% discount honoured so that I can reorder the missing item for the same price I originally purchased it for.
I should not be financially worse off because LOVALL failed to send an order that was successfully placed while the item was in stock.
I really hope somebody at LOVALL actually takes ownership of this and resolves it.
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi Hannah,
Thank you so much for leaving your feedback. I’m so genuinely sorry to read this, and I completely understand why you were so disappointed with the experience you had with us. Your review has now been picked up by our Senior Customer Care Executive, and we would really like the opportunity to look into everything properly and get this resolved for you. We’ve recently moved our warehouse operations over to THG, which unfortunately caused some disruption with stock, order fulfilment and our Customer Care response times. Our team has been working incredibly hard to respond to customers affected by the move, but I’m really sorry that you’ve still been left feeling frustrated and without the level of communication you should have received. I completely understand your concerns, particularly around the discount you originally used and the item that subsequently became unavailable. We are looking into everything for you now and will do everything we can to reach a fair resolution. We are genuinely sorry again for the experience you’ve had, especially as you’ve been a loyal Lovall customer. We really do appreciate your support, and I hope I can help turn this experience around for you.
Kind Regards,
The Lovall Team
Great quality products
Sometimes my wife finds it difficult to get petite clothing to fit her, but when she purchased petite leggings from Lovall.com she was very pleased with how they fitted her perfectly.She will definitely shop with them again. Fantastic quick dispatch service, but Royal Mail delivered her package to a wrong address, no fault whatsoever on Lovall’s part.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi William,
Thank you so much for taking the time to leave such a lovely review! We’re so pleased to hear that your wife found the Petite leggings to be such a great fit. We know how difficult it can sometimes be to find the right length, so it’s brilliant to hear that she was so happy with them!
We’re also really glad to hear that you were happy with our dispatch service, and we’re sorry about the delivery issue with Royal Mail. Thank you so much for recognising that this was unfortunately outside of our control.
Thank you again for choosing Lovall and for your kind words. We really appreciate your support and hope to welcome you both back again soon!
Kind Regards,
The Lovall Team
Vastaus yritykseltä Lovall
Hi Leah,
Thank you so much for your lovely review!
We’re so pleased to hear you were happy with the speed of our customer service. It really means a lot to know we were able to help you quickly. Thank you again for choosing Lovall and for taking the time to leave us a review. We really appreciate your support!
Kind Regards,
The Lovall Team
Awful customer service
Awful customer service. Can’t speak to a human at any point. Just a robot on their website.
I ordered some maternity leggings in a size 6.
I was sent a pair of everyday winter leggings in a size XL.
I also paid for next day delivery as being heavily pregnant, my wardrobe is limited and I don’t have long left to get wear out of them.
I sent all images and evidence as requested.
I have now been ignored for 3 days with no resolution. And no sign of the leggings I actually paid for.
Awful service and won’t be buying from there again after being a loyal customer.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi Katie,
Thank you so much for leaving your feedback. We’re genuinely so sorry to read this, and we completely understand how disappointing and frustrating this must have been, especially as you’re heavily pregnant and had specifically paid for Next Day Delivery. We’re really sorry that you received the incorrect item and that, after providing all the information and photos requested, you’ve then been left waiting for a response. This absolutely isn’t the experience we want any of our customers to have, particularly someone who has been a loyal Lovall customer. We’d really like to make sure this is resolved for you as quickly as possible. Could you please send another email to customercare@lovall.com with your order number and mention your Trustpilot review? This will allow our team to locate your case and make sure it’s picked up and dealt with as quickly as possible. We’re genuinely sorry again for everything you’ve experienced, and we really hope we can get this sorted for you and put things right.
Kind Regards,
The Lovall Team
Great customer service
Great customer service, prompt at replying, reassurance given with a pending order in process whilst they were moving warehouses. Received my order as quick as able. The leggings are lovely and true to size. Im 5ft11 so its nice to have a tall version. They have special stitching at the bottom as well so they wont start losing their elasticity after usage and washes which is the usual problem with leggings now a days. Done the squat test as well, they've passed. Price is a bit on the high side but you get what you pay for with this company. Will be ordering again.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi Stephanie,
Thank you so much for taking the time to leave such a lovely and detailed review! We’re so pleased to hear that our team was able to keep you reassured and updated while we were in the middle of our warehouse move, and that your order arrived as quickly as possible. It’s also brilliant to hear that you’re loving your leggings and that the Tall length has been a great fit for you! Thank you again for your kind words and for choosing us. We really appreciate your support and hope to welcome you back again very soon!
Kind Regards,
The Lovall Team
Order not despatched after a week
I'm still waiting for an order that I placed a week ago to be despatched. I can't seem to find a real person to speak to. I submitted a support ticket through the AI chat a few days ago but no one has been in touch. I've just tried submitting a new one, hopefully a human will contact me soon. This is my first time using the site, I spent £75 and so far have received nothing and have been unable to speak to anybody. I see that they've got a site wide sale on now, which seems like an odd thing to do if they can't handle the orders that they've already received. Very unimpressed with this company so far.
13. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi Katie,
Thank you so much for leaving your feedback.
We’re genuinely so sorry to hear about your experience and completely understand why you’ve been left feeling frustrated and disappointed, especially as this was your first order with us. We’re really sorry that your order has been delayed and, more importantly, that you haven’t been able to get through to someone from our Customer Care team. This certainly isn’t the experience we want for any of our customers. We’ve now contacted you directly by email so we can speak with you personally and get this resolved for you. We really hope we can put things right and give you the experience you should have had from the beginning. Thank you for taking the time to share your feedback with us, and we’re genuinely sorry again for the inconvenience and frustration caused.
Kind Regards,
The Lovall Team
I love this company
I love this company.
I’ve had quite a few pairs of leggings from Lovall including the everyday ultimate and the winter ones.
They are so comfy and don’t have the see through effect I always want to avoid, hence why I get all my leggings from them.
If any problems with the item the customer care team are always helpful friendly and sort the issue asap.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi Leanne,
Thank you so much for such a lovely review!
We’re so pleased to hear how much you love your leggings and that you’ve found the Everyday Ultimate and Winter Leggings so comfortable and non see through.
We’re also really glad to hear that you’ve had such positive experiences with our Customer Care team. We’ll be sure to share your lovely feedback with the team.
Thank you again for your continued support and for choosing us!
Kind Regards,
The Lovall Team
Very poor customer service
Very poor customer service. I placed an order and 10 days later I still haven’t received it. I have tried to email but have received no response. This is very disappointing, I just want someone from customer service to speak to me.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi Georgina,
Thank you for leaving your feedback. We’re really sorry to hear about your experience, and we completely understand how disappointing it must have been to wait 10 days for your order without receiving a response to your emails.
This certainly isn’t the level of customer service we want to provide, and we’re genuinely sorry that you were left feeling like you couldn’t get in touch with someone to help. We’re currently working through some delays within our Customer Care team as part of our warehouse transition, but we completely appreciate that this doesn’t make your experience any less frustrating.
We’re pleased that we’ve now been able to make contact with you directly and discuss everything with you, and we really hope we’ve been able to resolve this for you. Thank you for taking the time to share your feedback with us. We really do appreciate it, and we’ll be taking this on board as we continue working to improve the service we provide.
Kind Regards,
The Lovall Team
Great quality
I wanted an opaque pair of leggings and had heard so much about Lovall so thought I would try them out. The leggings are of great quality and they feel really nice against the skin. I have dropped a star because they attract white dust.
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi NH,
Thank you so much for taking the time to leave us such a lovely review! We’re really pleased to hear that you’re happy with the quality and feel of your leggings, and that you found them nice and comfortable against the skin.
We’re sorry to hear about the white dust sticking to them, though, and really appreciate you mentioning this. We’ll be sure to pass your feedback on to our team.
Thank you again for giving Lovall a try and for sharing your experience with us!
Kind Regards,
The Lovall Team
Excellent quality and service …
Love ther quality products and their service is smooth,ordering to delivery fast,would highly recommend
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovall
Hi Lynne,
Thank you so much for your lovely review. We’re so happy to hear you’re loving the quality of our products and that you’ve had such a smooth experience from ordering through to delivery. Thank you so much for recommending Lovall and for your support!
Kind Regards,
The Lovall Team
Trustpilot-kokemus
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