Longwell & Co. Arvostelua 

82
TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

nice easy to see graphics clear understanable language without ostentatous bribing or marketing tactics. love the clear down to earth real words and covered facts. good quality long-lasting product b... Näytä lisää

Saanut 5/5 tähteä

I absolutely love my frying pan. I was a little anxious about ordering, as there are a few competitors, but Longwell's pans are solid titanium, not coated. I shouldn't have worried, it's the best fryi... Näytä lisää

Saanut 3/5 tähteä

1st order arrived fine, apart for the time it took to deliver. On the back of that order I ordered a 3 pan package, however only two pans were in the parcel. I have emailed them and I am waiting fo... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Product detail was really useful, factual not a sales pitch. Really clear product benefits without needing to scroll endlessly. Really good ‘bundle’ pricing too - as a result I’ve bought one for my... Näytä lisää

Yrityksen tiedot

  1. Keittiötarvikkeet

Yrityksen kirjoittama

We started Longwell & Co. because the cookware industry has a dirty secret: most 'non-stick' pans leach chemicals into your food. We chose a different path: pure titanium, no coatings, no compromise.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

82 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 90 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(82)

82 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

These pans are of poor quality without any markings about manufactor or material

I ordered Titanium pans from them.
The pans took a long time to arrive. They were sent in plain roughly put together cardboard boxes.
There are no labels or name on the boxes. The pans had no labels on them to show manufactor or material content.
I tried cooking with the pan. Cooking experience was very poor and difficult to clean. I dare not use them again. The material seems inferior and I do not know what it is. They look like a cheap copy.
The pans cannot be returned as Longwell told me the return would be managed overseas and it would cost me nearly as much as I had paid for the frying pans. I did not want to risk loosing more money.
I have reported them to trading standards.
The chef they use to advertise do not seem to exist.
No information about him or his named restaurant can be found on the internet.

16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Longwell & Co.-logo

Vastaus yritykseltä Longwell & Co.

Hi Linda,

We’re sorry to hear that your experience with the pans has left you feeling disappointed and concerned.

We understand that you’ve raised a number of concerns regarding the product, its packaging, your cooking experience, and the return process. We take this feedback seriously and would like the opportunity to address your concerns properly rather than leave them unresolved.

We’ve already reached out to you by email so that we can discuss your experience directly and review the matter with you in more detail. Please check your inbox, including your spam or junk folder, and reply to our email when you have a chance.

We sincerely apologize for the frustration this experience has caused and hope we can work with you directly to address your concerns.

Kind regards,
Longwell & Co. Customer Support Team

Saanut 1/5 tähteä

Scammers

This company are scammers!!! My package went missing and showed delivered to a diff place so they said this is classed as delivered and nothing can be done and refused to give me a refund. In the end we agreed on a replacement even thou I had already told them before it got lost I didn’t want the pan and when I get it I will return it. So anyway decided to take a replacement if I canceled my klarna claim that it had been lost and showed them which I did. They send me tracking for the new pan which is fake and is my old tracking showing already delivered!!! Scammers

12. elokuuta 2026
Oma-aloitteinen arvostelu
Longwell & Co.-logo

Vastaus yritykseltä Longwell & Co.

Hi Adriano,

We’re sorry to hear how frustrating this experience has been, particularly with the delivery issue and the confusion surrounding the replacement shipment.

We understand why the tracking information would have caused concern, and we appreciate you bringing this to our attention. We’ve recently reached out to you directly with the updated tracking information for your replacement so that we can clarify the shipment and make sure you have the correct details.

Please check your inbox, including your spam or junk folder, and reply to our email if you have any further questions. We’re committed to getting this resolved and ensuring you receive the appropriate assistance with your replacement.

We sincerely apologize for the frustration and confusion caused, and we appreciate your patience while we work through this with you.

Kind regards,
Longwell & Co. Customer Support Team

Saanut 5/5 tähteä

11cm Titanium Pan and Lid

I can't wait to receive my 11cm Titanium pan and lid because I believe it will improve my cooking no end and make things a lot easier in my Kitchen.

17. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Rubbish

Pan prepared carefully as per instructions but steak, eggs, whatever just stuck and had to be prised off. Refund requested, description and photos sent 'for review'. No further response received. I doubt that this pan is really titanium. The customer support is useless. Avoid, avoid, avoid!

3. elokuuta 2026
Oma-aloitteinen arvostelu
Longwell & Co.-logo

Vastaus yritykseltä Longwell & Co.

Hi Matthew,

We’re very sorry to hear about your experience with the pan and, in particular, that you were left waiting for a response after submitting your refund request and supporting information.

We completely understand your frustration, especially after carefully following the preparation instructions and still experiencing issues with food sticking. We also appreciate you taking the time to share your concerns regarding the pan and its material.

We’ve recently reached out to you by email so we can pick this up directly and make sure your concerns are properly reviewed by our team.

Please check your inbox, including your spam or junk folder, and reply to our email when you have a chance. We’re sorry again for the frustration caused and hope we can have the opportunity to address this properly.

Kind regards,
Longwell & Co. Customer Support Team

Saanut 5/5 tähteä

Absolutely made my day

In these days of gloom and hardship how better to cheer yourself up than cooking fantastic tasting food in a fantastic pan AT HOME impressing friends and family

17. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Lovely Website,

Lovely Website,
Exceptional clarity on the products.
I feel I’m going to be extremely happy with my order, & likely to make a further order to add to the set.

16. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Customer Service

Excellent customer service; on a Sunday evening and I impulsively ordered a frying pan, then I saw a set that I felt was better value, so I added a comment to the advert simply explaining that I’d just bought a frying pan and asking if i could change it to the set.
Much to my amazement I got a message within minutes upgrading my purchase.
I took the opportunity to talk about my purchase and clarifying the various uses.
The person was really helpful, polite and patent. I won’t hesitate in using this supplier again.
As I’ve only just ordered the set I can’t review their quality quite yet, but if they are as good as their customer service, which I have no doubt they will be; I will review those too.

16. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Pressure to add more to your cart

However, it was very easy to decline further additional pans, even with discount offered.
As the boys (4of them) have now left home, one pan should suffice.
If there were still six of us, then I would definitely have used the offer.
Can't wait cook for my wife and I in a clean safe easy to clean pan.

16. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent clear website

Excellent clear, easily explored website.
Seems a bargain price comparing the prices of other titanium pans. Not yet arrived so cannot comment as to how well it works but will leave another review when I have used it.

14. elokuuta 2026
Oma-aloitteinen arvostelu

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