Usually no problems. The staff are all very friendly and easy to talk with. However on this occasion I failed an application after putting down a deposit and I couldn’t get an immediate refund as the... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so a... Näytä lisää
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So I purchased the Marilyn Monroe coin and I didn’t realise but they had sent me the entire set thinking I wanted them and wanted a payment plan for them instead of me just having the one coin which i... Näytä lisää
Yritys on vastannut
I couldn't believe how quickly and efficiently you got the Marylin Monroe coin to me, God I was astonished at the quality and effevesense of the presentation of such a beautiful coin and packaging... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä The London Mint Office
Yrityksen kirjoittama
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
The London Mint Office - putting our history in your hands
Yrityksen kirjoittama
- Just as coin collecting is a true passion for our customers, so serving those customers is the passion that underpins everything we do
- Our objective is to help our customers build and expand not only their coin portfolios but their knowledge as well, through complete collections that follow particular themes. We would like every collection to be a journey of discovery - one that will inspire you to seek out historic or commemorative coins on similar themes, or open up new possibilities and avenues of interest. We will do all we can to make the experience of collecting as enjoyable and rewarding as possible, whatever your particular interest or budget.
14 Day No Quibble Money Back Guarantee
If you're not satisfied, neither are we!
Buying from us - 100% satisfaction guarantee. By collecting through The London Mint Office, collectors ensure that they receive the latest news and the best quality coins, complete with essential collector documentation such as certificates of authenticity. Whether you prefer to buy your coins individually or decide to use the London Mint Office Collectors' service, our aim is to deliver the best service and the best available coins within the convenience of your home. By ordering with us, you have no further commitments, and all orders are covered by The London Mint Office, 14 day 'no quibble' guarantee. This means you have 14 days after receiving your coin to choose to keep it, if you are not happy you can return the coin to us for a full refund.
Yhteystiedot
Carew Street 1, SE5 9DF, London, Yhdistynyt kuningaskunta
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4,6
Erinomainen
11 t. arvostelua
Pyytää asiakkailta arvosteluja
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very pleased once again
I’m very pleased once again with the service I received from the London Mint Office, my products arrived swiftly and in perfect condition. They are beautiful and I am delighted with them. Another great experience, thank you to all!
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The London Mint Office
Hi Luke
Thank you for your wonderful review and continued support! We're delighted to hear that your products arrived swiftly and in perfect condition, and that you are pleased with your collection. We truly appreciate your kind words and look forward to providing many more great experiences in the future.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Josh was very clear when speaking
Josh was very clear when speaking. He was polite and very helpful. He resolved my query very quickly and efficiently.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The London Mint Office
Hi Angela
Thank you for your great review. We're delighted to hear that Josh provided clear, polite and helpful service, and was able to resolve your query quickly and efficiently. We'll be sure to pass on your kind words to him. Thank you for your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Great service from Josh at the London…
Great service from Josh at the London Mint Office. Very helpful and sorted out the problem with my payment very quickly and efficiently. Josh had a great telephone manner and I look forward to receiving my coin in due course.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The London Mint Office
Hi Jan
Thank you for your wonderful review. We're delighted to hear that Josh provided such helpful and efficient service and was able to resolve your payment query quickly. We'll be sure to share your kind words with him. Thank you for your support, and we hope you enjoy your coin when it arrives.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Hayley was very helpful and easy to…
Hayley was very helpful and easy to talk to. Thank you
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The London Mint Office
Hi Linda
Thank you for your fantastic feedback. We're pleased to hear that Hayley provided a friendly and helpful service. We'll make sure your kind comments are shared with her. We appreciate your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
I am a happy customer.
I was happy to have a company that I can rely on. My items are always delivered on time. The service I want is covered and reliable. The item I ordered is delivered.
17. heinäkuuta 2026
Vastaus yritykseltä The London Mint Office
Hi James
Thank you for your fantastic review! We're delighted to hear that you find our service reliable and that your items arrive on time and as expected. We truly appreciate your continued support and are pleased to have you as a valued customer.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Vastaus yritykseltä The London Mint Office
Hi Gen
Thank you for your continued support! We're delighted to hear that you are fully satisfied with our service as always. We truly appreciate your loyalty and kind feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
A great service from the London Mint…
A great service from the London Mint Office. Never had any issues and there's always a nice advisor you may speak to! Thank you!
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The London Mint Office
Hi
Thank you for your wonderful review! We're delighted to hear you’ve had such a positive experience with our service and that our team has always been there to help. We truly appreciate your support
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Whybad company can't your people get things right…
Why can't your people get things right your company is the worst coin company that I have dealt with the coin that I received is fine but the way things went I won't order anymore from you and my friends won't order from you.
16. heinäkuuta 2026
Vastaus yritykseltä The London Mint Office
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience has left you feeling this way.
Whilst we're pleased the coin itself met your expectations, it's disappointing to learn that the service you received did not. We understand how important it is to get things right and regret that we fell short on this occasion.
We'd welcome the opportunity to look into what happened and see if there's anything we can do to address your concerns. Please contact our Customer Experience team at 0330 024 1001
Kind regards,
Tanith
Customer Experience Manager
Great service what more is there to…
Great service what more is there to say👌greatly impressed indeed thank you.
17. kesäkuuta 2026
Vastaus yritykseltä The London Mint Office
Hi David
Thank you for your fantastic review. We're delighted to hear you were so impressed with our service. We really appreciate your support and kind words!
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
She was very helpfull
9. heinäkuuta 2026
Vastaus yritykseltä The London Mint Office
Hi Susan
Thank you for your 5* review! We're pleased to hear that our team member was able to provide helpful and friendly service. We appreciate your support and kind words!
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
The ease of ordering coins and the…
The ease of ordering coins and the variety of subjects is brilliant. Any issues I have had have been resolved quickly. I would recommend London Mint to any coin collectors.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The London Mint Office
Hi Francis
Thank you for your wonderful review! We're delighted to hear you enjoy the ease of ordering, the variety of our collections and the service provided by our team. We truly appreciate your recommendation and continued support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Vastaus yritykseltä The London Mint Office
Hi Kathryn
Thank you for your kind review. We're delighted to hear you were pleased with your purchase and we look forward to welcoming you back again. We appreciate your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Disgusted
Previously had issues with unwanted orders delivered with PIN verification despite numerous requests not to send out in this manner.
Received text message saying returned order had been received and proceeded to my account on 7th July. Then received demands for payment with late fees through the post last week. Today I received a text message threatening me with a debt recovery agency despite my account clearly showing an outstanding balance of £0.00
I am disgusted by their behaviour. I am hoping they will take back all products i have purchased from them over the last 7 years and provide a full refund.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The London Mint Office
Good Morning Nicola,
Thank you for taking the time to share your feedback. We're very sorry to read about your experience and appreciate how frustrating this must have been, particularly after returning your order and then receiving further communications that did not reflect the status of your account.
This is certainly not the level of service we aim to provide, and we'd like the opportunity to review your concerns in full, including the issues you've raised regarding previous deliveries and your request.
We have tried to reach out to you, however, if you have a preferred time of contact, please feel free to reach out on 0330 024 1001.
Kind regards,
Tanith
Customer Experience Manager
Excellent service and very happy with…
Excellent service and very happy with the coin I ordered
18. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The London Mint Office
Hi Mavis
Thank you for your wonderful review! We're so pleased to hear that you received excellent service and are very happy with your coin.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
quick service
quick service
Inthe presentation pack there is place for five coins but seems to be only four on offer Am i missing one
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The London Mint Office
Hi Gurdev
We appreciate your positive feedback on our quick service! In regards to the space in your presentation folder, please can you kindly contact us via email at customercare@londonmintoffice.org, and we will be able to assist with this.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Very Good Service
The delivery was prompt and well wrapped. . My order was small, but I think it was appreciated. The phone calls were very nice and welcomed
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The London Mint Office
Hi Val
Thank you for your fantastic review! We're so pleased to hear that your delivery was prompt and well packaged. It's also great to know that our phone calls were a welcomed part of your experience.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
London Mint Experience
Delivery on Time by Royal Mail &
kept informed of Delivery Date & Times
Date and Time
Arrived in Good Condition
Well Packaged
Good Value for money
Liked Display Coin Holder
and info on Coin
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The London Mint Office
Hi
Thank you for your wonderful feedback! We're so happy to hear that our delivery service met your expectations and that your order arrived in excellent condition, well packaged, and offered good value. We're also glad you liked the presentation folder and the coin information!
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
I continue to receive top notch service…
I continue to receive top notch service from the London Mint Office. I spoke to Grace today in the finance department, she was polite and professional throughout. Her attention to detail was excellent meaning the transaction was smooth and swift.
I'm looking forward to receiving my order.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The London Mint Office
Hi Kay
Thank you for your fantastic review! We're so pleased to hear about your positive experience with our finance department. It's wonderful to know that our colleague was polite, professional, and that their excellent attention to detail made your transaction smooth and swift. We appreciate your kind words and are glad you're looking forward to your order!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
So I purchased the Marilyn Monroe coin…
So I purchased the Marilyn Monroe coin and I didn’t realise but they had sent me the entire set thinking I wanted them and wanted a payment plan for them instead of me just having the one coin which is what I wanted. I contacted the customer service people and spoke to Jayne Thomas who was extremely helpful and explained everything simply so I could understand everything that was going on. Thank you Jayne for your help!!
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The London Mint Office
Hi Alicia
Thank you for your wonderful 5* review! We are so glad to hear that our team was able to assist you effectively with your order. It's wonderful to know that everything was explained clearly and that you had a positive experience resolving the matter. I will be sure to pass your feedback on to Jayne, she will be thrilled.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Many Thanks
Laura, Customer Experience Advisor.
Vastaus yritykseltä The London Mint Office
Hi Tom
Thank you for your lovely review! We're delighted to hear you're pleased with your coin. We hope you enjoy adding it to your collection, and thank you for choosing The London Mint Office.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
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