Locauto Group - Siena DT Arvostelua 

Extremely rude and unprofessional service – avoid this location

I had an absolutely unacceptable experience at Locauto Siena, particularly with an employee named Marta Bertazzo.

I arrived to collect a car that I had booked through Booking.com. My reservation was still showing as active and confirmed, yet Marta simply told me that there was no car available.

The lack of a car was frustrating enough, but the way the situation was handled was far worse. Marta showed absolutely no willingness to listen to my explanation or help clarify what had happened.

I called Booking.com directly. Their representative asked to speak with Marta, so I handed her my phone with the call on speaker. Marta then deliberately switched the call from speaker mode so that I could no longer hear the conversation, spoke to the Booking.com representative in Italian rather than English, and then ended the call without explaining to me what had been discussed or resolved.

When I called Booking.com again, the representative's attitude towards me had suddenly changed and she was noticeably less helpful and friendly. I have no idea what Marta told her during the part of the conversation that she made sure I could not hear.

I then asked Marta for written proof that my reservation had supposedly been cancelled, since Booking.com was still showing it as active. She refused to provide me with any documentation. I also asked for her full name and initially she did not want to provide that either.

Throughout the entire interaction, Marta was extremely rude, dismissive and hostile. Instead of trying to help a customer who had arrived with a confirmed reservation and suddenly found herself without a car, she treated me as though I was the problem.

Mistakes and booking problems can happen. What is unacceptable is refusing to explain what happened, refusing to provide documentation, preventing a customer from hearing a conversation concerning their own reservation, and treating that customer with hostility and disrespect.

This was by far one of the worst customer-service experiences I have ever had with a car rental company. Based on the way I was treated, I strongly recommend avoiding Locauto Siena.

Professionali, rapidi e cortesi.
Tutto molto bene.

When we picked up the car the service was professional. She showed us a sheet of paper with already damages to the car and all the information we would need. The pick-up and drop off was fast. We also got upgraded even though we had never rented a car from Locauto. Though, it was a bit expensive compared to other rental companies we have used on holiday in Europe.

Marta come sempre cordiale

Excellent car and excellent friendly service both picking up the car and delivering it back. Very helpful. The best experience.

Very good expérience with Locauto Siena! They don’t push to purchase extra guaranties, the lady was very nice and convinient and they upgraded us ! Thank you Locauto Siena!

Abbiamo noleggiato un fantastico Fiat Ulysse 9 posti: eccezionale spazio a bordo ed assoluto confort nel viaggio.
Esperienza da ripetere!

Charged me for an extra day when I arrived within half an hour of my expected time.

Auto perfetta

Ok car (but pretty dusty on the outside), but for me way overpriced! 130 euros per day is extremely much!

Excellent service.
No complaints

Fue muy fácil el trámite del alquiler, el auto estaba en perfectas condiciones
El personal fue muy amable. La entrega y recepción del auto fueron muy rápidos

Professionalità , gentilezza e precisione !

Excellent customer service

My reservation at Dollar rent a car had been cancelled and your company was able to provide me with a vehicle in short order.

My service representative was very helpful

tutto molto comodo, noleggiato autovettura per giornata lavorativa, l'auto è stata consegnata e restituita con semplicità.

Everything went great, from getting the car through the staff.

The staff was very helpful and the cars were clean and ready to go! What more could you ask for?