Esperienza davvero unica. Sia gli operatori al banco che gli addetti al parcheggio sono preparati, empatici e veloci. Ho avuto la possibilità di scegliere la vettura (cosa non scontata)e mi hanno f... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaViale Umberto Maddalena, 21, 80144 Napoli, Napoli / Campania, IT
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The car was easy to collect and all personnel were pleasant to deal with. We returned the car in exactly the same condition so I am unsure how the company would rate if there had been any damage to th... Näytä lisää
Yritys on vastannut
Polecam Locauto Group, wypożyczony samochód był praktycznie nowy, czysty, przyjemnie się nim jeździło, obsługa w firmie bezproblemowa, wykupiłam pełne ubezpieczenie, firma nie wymaga kaucji, w Neapolu... Näytä lisää
Yritys on vastannut
Mostrador en el propio Aeropuerto. Hay transporte hasta el parking pero se puede ir andando, está situado a 200 metros del aeropuerto. Facilidad para recoger, entregar y ampliar cualquier extra. El co... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Presso l'ufficio Locauto Rent di Napoli Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020407. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Yhteystiedot
Viale Umberto Maddalena, 21, 80144, Napoli, Napoli / Campania, Italia
- +39 0243020407
Unisciti a MyLocauto Friends
4,6
Erinomainen
7 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
tutto perfetto
Chiarezza e velocità, cortesia, stato dell'auto, facilità ritiro e consegna, menzione per Marco alla riconsegna
7. elokuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
Quanti complimenti! Grazie per questa bella recensione. Ti aspettiamo presto, Fabio
When we went to get the keys
When we went to get the keys, the customer service staff didn’t give us any explanation about how anything worked. Later, when we went to the car, the guy explained everything to us properly. However, he also told us that the reception staff should have explained everything to us and treated us better.
8. elokuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
Dear Aitor,thank you for sharing your review.
We apologize if the experience did not meet your expectations this time.
It is never our intention to make a customer feel uncomfortable, as our standard approach is built on courtesy and hospitality. Sometimes, despite our best efforts, misunderstandings or stressful moments can occur.
We will absolutely sync up with our team at that location to make sure we improve our customer service. We really hope you'll give us another chance in the future. We'd love to welcome you back and show you the high-quality service we are truly capable of.
Elisa
Easy process, collection and drop off
The process was easy, there were no issue, I have booked a van there was 7 of us. Vehicle was pretty new, it had external damage, but it was market obviously before handover. Return was equally easy. No complaints in my case.
31. heinäkuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Velocita e cortesia nello sbrigare le…
Velocita e cortesia nello sbrigare le pratiche ,auto pulita e di categoria superiore alla mia richiesta ,tutto OK
6. elokuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
Il tempo è prezioso, grazie per averci dedicato qualche minuto con questa splendida recensione. A presto, Angelo
BEST CAR RENTAL IN NAPOLI
BEST CAR RENTAL IN NAPOLI!
I've given the review 5 stars, however there's always a few pointers for improvement :-)
Collection of the car is very easy from the airport. You get transferred to the car lot to collect your car
The only thing I would say...it was a shame I didn't get the exact car I book. I was offered an upgrade but at a cost, which I declined. Instead, I was given a small Jeep Avenger. Though is small car it can be a little difficult squeezing through the narrow roads on the coastline (Amalfi). Also, when I took the car, it smelt of cigarette smoke which was a little disappointing.
I also recommend when you collect the car, take a video during the inspection.
Other than those minor things, the staff and arrangements for the collection and return was very easy. I will definitely be booking from this place again!
6. elokuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Personale molto accogliente e gentile…
Personale molto accogliente e gentile ringrazio marco e Francesco per l'accoglienza e il servizio
31. heinäkuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
Grazie! Felici di sapere che la tua esperienza è stata da cinque stelle! Alla prossima, Angelo
First class
Fantastic service and very professional. Amazing customer care.
5 star all day long.
6. elokuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Don't choose locauto
The company charged an after hours fee of 45 euros even though we were there before the closing time .
.keep in mind nowhere was this mentioned during the booking process .
Also we were not able to fill the gas due to flight changes and they charged us 55 for the process of filling up the tank .
And the customer service is awful as well . I have not received any answer about my complaints. Don't choose them .
0/5
6. elokuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
Dear Orestis,thank you for sharing your experience and giving us the opportunity to explain.
We apologize if you felt our service unclear, that's defenitely not our goal.
The Out of Hours fee of €43 is not a penalty, but a necessary cost (as outlined at the following link: https://portale.locautorent.com/doc/condizioni_particolari.pdf) to ensure that a member of our team remains at the office past our standard closing time. This allows you to collect your vehicle despite the setback and avoid having to wait until the following morning.
Concerning the issues experienced with the fuel we would like to remind you that our standard procedure is to deliver the vehicle with a full tank of fuel. This was confirmed and shown to you during the initial inspection (damage check) before the rental agreement was signed.
As per our 'Fair Fuel Policy', every customer has three options:
Return the car full: Refilling the tank yourself before drop-off.
Pre-paid Fuel: Paying for a full tank in advance and returning the vehicle empty.
Refuelling Service: If the car is not returned full and the pre-paid option was not chosen, a refueling service fee plus the cost of the missing liters is applied.
In this case, since the vehicle was not returned completely full, the refueling fee was applied as outlined in our Terms and Conditions, which you can review at any time at the following link:https://portale.locautorent.com/doc/specialrentalconditions.pdf.
We appreciate your understanding and hope to welcome you back in the future.
Elisa
Excellent service fromExcellent service and hassle-free car rental start to finish
Excellent service from start to finish. The booking process was simple and quick, the staff were friendly and professional, and the car was clean and in perfect condition. Pick-up and return were smooth and hassle-free. Everything was exactly as promised. I would definitely use Locauto Group again and highly recommend them.
6. elokuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
No creditcard is needed.
5. elokuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Excellent service and a hassle-free experience
This summer, I rented two vehicles from Locauto in Italy, and the experience was excellent. The staff were always very friendly, efficient and quick to assist. The cars were new, well maintained and very well equipped.
Both the pick-up and return processes were quick and straightforward, with no unnecessary paperwork. All the information and documentation arrived promptly by email and was always readily available whenever I needed it.
I would definitely recommend Locauto and would happily rent from them again.
5. elokuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
The procedure was fast with organized…
The procedure was fast with organized transportation to the pickup parking area.
4. elokuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
The car was clean and in good…
The car was clean and in good condition. Everything was ok.
5. elokuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
It was a pleasant experience working…
It was a pleasant experience working with your company; the staff was friendly and provided all the information needed prior to renting a ca
5. elokuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Wir haben bereits dreimal ein Auto hier…
Wir haben bereits dreimal ein Auto hier gemietet und die Mitarbeiter waren stets sehr freundlich und die Übergabe erfolgte Problemlos und ohne böse Überraschungen.
4. elokuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
Thank you for your feedback! Fausto
Location conforme
4. elokuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
That's great to hear! See you soon, Angelo
Tutto perfetto
Tutto perfetto, personale cordiale e professionale macchina pulita in perfetto stato grazie
4. elokuuta 2026
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
E' bellissimo poter leggere la tua recensione, siamo davvero contenti e ti aspettiamo per un nuovo viaggio insieme! Erika
Vastaus yritykseltä Locauto Group - Napoli Aeroporto
Grazie! Non vediamo l'ora di riaverti a bordo! A presto, Gaia
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