Una sola parola SPETTACOLARI Personale gentilissimo e ben preparato, non è richiesta la carta di credito basta saldare al ritiro, la macchina era in condizioni perfette con tutte le comodità. Ci ha... Näytä lisää
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Sijainti
Vaihda sijaintiaPiazza Duca d'Aosta 1, Galleria delle Carrozze, 20125 Milano, Lombardia, IT
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Il check-in online era una bella promessa, andare a ritirare il veicolo direttamente al park senza fare la fila nel vostro ufficio. Purtroppo non è stato possibile, mi è stato chiesto di presentarmi a... Näytä lisää
Yritys on vastannut
Easy pick up process and helpful staff and I was able to receive the same car category I booked. No deposit was blocked on my credit card, however I prepaid for the fuel so I can return the car wi... Näytä lisää
Yritys on vastannut
We had a seamless experience. No issues at the pickup and no waiting line for us at the hour we arrived in Rome (mid-morning). The car was modern and of better quality than other experiences we had... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Presso l'ufficio Locauto Rent di Milano Stazione Centrale potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020420. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.
Yhteystiedot
Piazza Duca d'Aosta 1, Galleria delle Carrozze, 20125, Milano, Lombardia, Italia
- +39 0243020420
Unisciti a MyLocauto Friends
4,5
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ottima esperienza con Gianluca
Ottima esperienza con Gianluca, preciso simpatico e professionale!
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Grazie! Faremo di tutto per rimanere la tua prima scelta. Al prossimo noleggio, Davide
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Grazie! Non vediamo l'ora di riaverti a bordo! A presto, Gaia
We should have read the google reviews
In sum, we should have read the google reviews. We came across all the same issues that the other customers faced.It was almost impossible to rent the car since they requested a credit card with driver's name, which was not possible since nowadays most card do not have names or numbers at the back. We almost lost $500 because of that, we even tried to get a refund but the staff was making it so difficult for us to cancel the reservation or request a refund. After a couple of hours we were able to rent a car, however I would not recommend this rental option. There was nothing wrong with the cars, but it seems like they are trying to scam people into booking online and then presenting multiple "issues" at the front desk for pick up.
5. heinäkuuta 2026
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Dear Alejandra,
Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you encountered during your pickup experience.
We would like to clarify that, as outlined in our terms and conditions, a physical credit or debit card registered in the main driver's name, featuring embossed or printed numbers and the cardholder's name, is strictly required to rent a vehicle. Additionally, full details regarding our refund policies in the event of a non-pickup or cancellation are clearly available on our website (https://portale.locautorent.com/doc/Booking-terms-and-conditions-car.pdf?_gl=1*jhdlwy*_gcl_au*MTc0NDQwMjg2Ny4xNzgyODk1ODIwLjQ2NjY2NzgxLjE3ODczMDY1NDYuMTc4NzMwNjU2OS4xNjA5NDQ1ODI5LjE3ODcyOTU3MDguMTc4NzMwNjU2OQ..*FPAU*MTc0NDQwMjg2Ny4xNzgyODk1ODIw)
While we regret the frustration caused, we are glad that the situation was ultimately resolved and that you were able to receive your vehicle. We hope to have another opportunity to provide you with a smoother experience in the future.
Elisa
Really easy and quick process to rent a…
Really easy and quick process to rent a car considering I did not have a reservation. Good quality cars and reasonable prices. Customer service personnel at Milan Central Station and at Malpensa airport Italy was really receptive and helpful.
20. elokuuta 2026
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Ottimo servizio
Ottimo servizio, Gianluca molto professionale
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Grazie per avere condiviso la tua esperienza di noleggio e averci dedicato del tempo. Siamo felici di leggere le tue parole! Lavoriamo ogni giorno per offrire ai clienti Locauto un servizio di qualità e rendere l'esperienza di noleggio la migliore possibi
The price was very high
The price was very high, it was like taking advantage of getting the last car available.
the two persons at the reception desk in the station were rude and not proffessional.
they were not helpfull at all, and when you ask about anything they tell you you should send an email
20. elokuuta 2026
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Dear Alaa Jalal Salem,Thank you for sharing your feedback with us.
We are truly sorry to hear that you felt dissatisfied with your rental experience and the interactions at our desk.
We would like to clarify that our pricing is strictly based on a dynamic rates model—driven by live market conditions, seasonality, and fleet availability—and never aimed at taking advantage of our customers. However, we are deeply concerned to hear about the attitude of our staff, as courtesy and professionalism are top priorities for us. We will certainly review this internally with the station management.
Regarding post-rental inquiries, while our desk staff handles immediate handovers, our dedicated Customer Service team is indeed the best-equipped department to investigate account details, process requests, and assist with post-rental questions.
We hope to have the chance to welcome you back for a much better experience in the future.
Elisa
Mi sono sempre trovato bene
Mi sono sempre trovato bene, le auto sono recenti e ben accessoriate e i ragazzi sempre gentili e disponibili.
20. elokuuta 2026
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Grazie! Non vediamo l'ora di riaverti a bordo! A presto, Gaia
Comodità e professionalità al ritiro e…
Comodità e professionalità al ritiro e competenza di Matteo referente di Milano Centrale ieri sera alla riconsegna.
20. elokuuta 2026
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
E' bellissimo poter leggere la tua recensione, siamo davvero contenti e ti aspettiamo per un nuovo viaggio insieme! Erika
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Ciao Maurizio,grazie per la tua recensione.
Siamo felici che tu abbia apprezzato il nostro servizio, ti aspettiamo per il prossimo noleggio da 5 stelle!
Elisa
Gianluca was the best
Gianluca was the best! Very nice and gave the best service. He was very patient, but gave us our car super quickly! Excellent!
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Je voudrai savoir pourquoi le compteur…
Je voudrai savoir pourquoi le compteur affiche le plein d'essence avec 560 kms d'autonomie, et j'ai rendu la voiture avec le plein d'essence et il est affiché 720 kms, pourquoi??
18. elokuuta 2026
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Dear Marc,thank you for sharing your experience with Locauto.
We would like to clarify that fuel levels are verified strictly by the fuel gauge indicators (the bars or the needle) on the dashboard, rather than the estimated distance/range in kilometers.
The range displayed on the dashboard (whether 560 km or 720 km) is calculated automatically by the car's computer based on recent driving styles, average speed, and the types of roads previously driven (such as city traffic vs. open highway). Because this estimate constantly adapts to driving conditions, it does not directly represent the physical amount of fuel in the tank. As long as the gauge shows full, the tank is considered fully filled.
We appreciate your understanding and hope welcome you back in the future.
Elisa
Eccellente
Una sola parola : ECCELENZA
A partire dalla prenotazione via web , al ritiro in Centrale a Milano e restituzione a Malpensa terminal 2 . Personale gentile , sorridente, preparato e attento ad ogni dettaglio.
16. elokuuta 2026
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Grazie! Siamo felici di sapere che hai trascorso un buon viaggio con Locauto. Speriamo di rivederti presto, Erika
Simple and clear process
Simple and clear booking process. Incredibly easy pickup and drop off. Very little fuss, and helpful staff.
10. elokuuta 2026
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Very good thank you
17. elokuuta 2026
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
That's great to hear! See you soon, Angelo
Dear Locauto Customer Service,
Dear Locauto Customer Service,
I am writing regarding a car rental booked with Locauto.
We picked up the car at your Milan Central Station office. At the time of pick-up, we paid the required rental charges, and we also separately paid the fee for returning the vehicle at Bergamo Airport.
However, when we returned the car at Bergamo Airport on August 16, 2026, a Locauto employee requested an additional €170, explaining that this charge was required specifically because the vehicle was being returned at the airport.
We do not understand this additional charge, as we had already paid separately for the one-way/airport drop-off when we picked up the vehicle in Milan.
According to the final rental statement we received, there is already a “One Way Fee” of €73.20 plus €10.98 in VAT, and we would therefore like to understand why we were asked to pay an additional €170 at the time of returning the vehicle.
Could you please review our rental agreement and payment records and clarify:
1. What exactly the additional €170 charge was for;
2. Why this amount was requested at Bergamo Airport despite the drop-off fee already having been paid;
3. Whether this charge was correctly applied according to our rental agreement.
If the €170 was charged incorrectly or duplicated a fee that we had already paid, we kindly request that the amount be refunded to our original payment method.
I have attached the final rental statement for your reference.
I look forward to your explanation and resolution of this matter.
Kind regards,
AIVAZIAN ADON
17. elokuuta 2026
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Dear Adon, thank you for choosing Locauto and sharing your feedback regarding your rentals in Milan and Bergamo. We have thoroughly reviewed your contract and currently do not see a record of the €170 charge you referenced. We are looking into this further, but please rest assured that the amount you were charged in Milan represents your final and total bill.
If you need further support you can get in touch with our Customer Service at the link https://portale.locautorent.com/websitecs/cs-home.aspx.
Sara
L'agilità nell'attuazione del noleggio…
L'agilità nell'attuazione del noleggio è stata fantastica: ho potuto utilizzare la mia carta di debito Bancoposte e non c'è stato bisogno di deposito. Alla restituzione a Lamezia ancora più agilità: il personale è stato veloce, disponibile e gentilissimo.
15. elokuuta 2026
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Grazie! Se tu sei felice, figurati noi! Grazie per aver speso del tempo per questa recensione. A presto, Lorenzo
Andata bene e stato veloce check out e…
Andata bene e stato veloce check out e check in e la macchina è comodo
10. elokuuta 2026
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Ogni recensione è per noi preziosa! Grazie per averci dedicato del tempo. A presto, Erika
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Thank you Malik for choosing Locauto and for taking the time to share your feedback.
Our records indicate that our team at Milan Central Station assisted you with a walk-in rental without an advance booking. Please note that during our peak season, last-minute vehicle availability is extremely limited, which unfortunately results in higher daily rates. However, our staff did their utmost to provide you with the most competitive quote available at that time, which conveniently included our don't worry coverage for your peace of mind.
Sara
Ottima esperienza
Ottima esperienza, personale gentile e disponibile, macchina perfetta.
15. elokuuta 2026
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Grazie! Lavoreremo per confermare le cinque stelle. A presto, Lorenzo
Oggi ho riconsegnato l'auto da Locauto…
Oggi ho riconsegnato l'auto da Locauto e, anche se era un giorno festivo, sono stato accolto da Tia. Come sempre si è dimostrato molto bravo, estremamente rispettoso e super cordiale. Un servizio eccellente e veloce. Grazie mille Tia!
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Locauto Group - Milano Stazione Centrale
Ogni recensione è per noi preziosa! Grazie per averci dedicato del tempo. A presto, Erika
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