Locauto Group - Firenze Borgo Ognissanti Arvostelua 

The negative review concerns the treatment we received and the deception by the staff at the agreed-upon garage when we returned the car. We arrived at the garage 4 minutes before the deadline (at no extra charge), and the receptionist was deliberately chatting with someone before telling us we would have to pay a €20 surcharge for leaving the car after the deadline (this was at 7:01 PM), with a less-than-friendly smile (it seemed to be a common tactic). After complaining to the receptionist, a Locauto employee who arrived some time later and whom we assume was part of the rental agency's office, and finally to the garage manager, we paid the surcharge.
This happened on January 5th—thank goodness it's a time of celebration and "spirituality"!
The car pickup, which we arranged at Bologna airport, was fine, the car was fine, and the price was fine. The staff at Florence... I'll spare you the comment. I'll just say that there are always people "smarter" than you; I just hope you run into them someday.

Great service from start to finish. Nice vehicle. Would definitely recommend this company.

I rented between April 23 to May 2. After one month, Locauto charge me 25 Euro with no document/explanation to my debit card.

The girl that served us is very good. She was swamped with people picking up their cars because she was the only one there but she handled it quite well.
When we picked up the car, the men were very good

Excellent pick up and drop off experience - car was well presented

Tutto bene e regolare

E' stata veramente facile e soddisfacente l'esperienza con Locauto di Firenze Borgo Ognissanti che posso segnare:
la semplicità del noleggio online;
ottima l'accoglienza in ufficio;
l'efficienza presso il parking sia al ritiro che alla consegna del mezzo. L'automobile era pulitissima con Km 12.000 circa.

Pickup and drop off were easy. Car was great. Overall a good experience.

Great service and new vehicle, friendly staff. Did online check-in. Received new automatic vehicle despite booking manual. Best car rental experience thus far.

Very happy with locauto! Easy booking, the lady on the desk very kind. There was no deposit and recieving the car was fast. After Drop off Everything was ok with no extra cost. Very good service

The car was great but the people taking care of me were nothing short of fantastic
In all my years of renting cars I have never experienced such fabulous customer service
I will be back
Many thanks

Wonderful car!

Serge in florence was amazing had no damas at all and he sorted everything. Bergamo had a drama with cars not connecting to phones and navigation then no cars fitted all our luggage was sorted in the end but took 2 hours to sort

Good rent, fair prices, possible to rent without deposit. Quick pick up, easy drop-off. Recommend!

Clean and new car. Great experience. Fast checkin, fast checkout.

Friendly, efficient, clear instructions

Location avec booking, respect du choix du véhicule à la réception du véhicule. L'hôtesse à l'agence parlait français donc la communication fut facile. Elle nous a donné les instructions pour l'entrée prise en charge par l'agence par rapport à la zone ZTL, Via di Santa Maria. Le retour au garage fut rapide, examen du compteur diesel et tour de la voiture. Rapport signé sans observation particulière.

Simple and efficient

The car was an upgrade of the one ordered. Some waiting to pick it up, smooth return. Decent cost, friendly service.