I found the associate who rang initially to take details, very pushy, to the point that I had to tell her to stop pressurising me. She got my address wrong after I repeated it. Since then your asso... Näytä lisää
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Quick, informative and simple. Only criticism is that don't pressure people in power of attorney. Whilst I was insistent that I would be doing my own, felt I was being put off saying it was very dif... Näytä lisää
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The expert advice i received before going ahead with my Last Will an Testament The speed the will was produced in draft for my approval and the speed my concerns were address and questions answered... Näytä lisää
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Initial first phone call very informative & gave a clear vision as to what suited my needs. All Staff responded straight away to any questions asked without hesitation. Explanations step by step.
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Yrityksen kirjoittama
We are an independent provider of later life planning services. Working with our specialist partners we offer the best products and services at affordable prices. Our services include bespoke Will writing, Lasting Power of Attorney, Property Protection Trusts, Family Protection Trusts, pre-paid probate advice and products. We can help you prepare for the future and avoid the spectre of later life care costs. We pride ourselves on simplifying the process of protecting and securing your hard earned assets for the benefit of your loved ones and future generations.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0330 822 8449
- adminteam@securelegacy.co.uk
- localwillwriter.uk
4,4
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Genuine trusted Company
Excellent experience at Secure Legacy - every step clearly explained. Communication was maintained quickly and efficiently. I felt comfortable and confident speaking to the staff helping me. They offer a brilliant service.
25. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
I wasn't rushed into completing my Will…
I wasn't rushed into completing my Will and everything was explained clearly. Its always daunting doing a Will but I was put at ease
25. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi Fiona,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Hard up sell
We were pushed quite hard for the upsell and when we said we were not interested the gentleman on the phone was quite short with us
24. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
All of our will writers have a legal and ethical duty of care to highlight any potential vulnerabilities or risks in a client’s estate planning. That means we are required to explain additional protections, even if a client has come in only wanting the basics.
The intention is never to pressure, but to ensure that clients are making fully informed decisions, rather than discovering later that something important was never mentioned.
Ultimately, all decisions always remain with you.
Kind Regards - Secure Legacy
No personal touch
No personal touch, always dealt with an anonymous person. Pushy Sales throughout. No ad I e re changes, post first meeting and Wills changed to reflect my feedback but no
Opinion given. A throughly poor performance throughout.
17. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you for your review.
The purpose of sending a draft Will is precisely so that the client can review it, identify any amendments required and inform us of any changes before the document is finalised. Drafts are not intended to be treated as the final version.
We are required to explain the additional protection options available to clients because many of our customers require or benefit from these provisions. Explaining these options is not the same as upselling, and there is no obligation to purchase any additional service.
We are disappointed that you were unhappy with the service, but we will not accept inaccurate or defamatory allegations about our company.
Regards - Secure Legacy
I could not fault the service I…
I could not fault the service I received, they talked me through the whole procedure. Outstanding.
17. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
This is a quick and cheap way to write…
This is a quick and cheap way to write a simple will. You do however need two be aware that They will try to add themselves es as executors (which keeps them involved and so down the line will cost money in fees) Also make sure that they are not made the trustees as this will mean they store your will and will charge you. Be very firm on what you want before you sign and it will only cost you £47.
16. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Nice and easy thanks
19. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Cost effective Will prep
This is a really cost effective way to prepare a pretty basic will. My affairs are not complicated. I had to make a few changes I but this was done in good time.
At the moment, I do not want my power of attorney set up, but appreciated talking to the salespeople about this.
20. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Accurate information given.
Accurate information given from day one, easy to talk to with a great positive attitude.
NO pressure sales - great.
13. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Friendly professional service would…
Friendly professional service would recommend to everyone
20. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Be very careful of this company
Be very careful of this company. I contacted them by email to ask for help with a will for myself, A guy called me saying “We can setup a will for you at a cost of £47, how does that sound” I was very happy with £47, paid the money. Then a lady called to setup the will and after a while she started asking for payment for storing the will in a waterproof, fireproof safe…..£399 ! then a while later a charge of £99 was asked for then £92 at that point she sensed I wasn’t happy and told me “don’t worry you can pay that later” by the time the will was setup the cost had gone from £47 to £565 …….These additional costs should have been explained on that first phone call alongside the £47
So be careful with this company
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
This certainly doesn't align with our usual service standards, evident from our numerous 5-star reviews and excellent rating on Trust Pilot.
However, based on the limited information provided, we are unable to locate you on our systems.
Since you’ve experienced problems, we're keen to make things right for you if possible so please can you reply privately to this review with the necessary details and one of our team will reach out to assist you promptly.
Regards - Secure Legacy
0330 822 8449
Will writing
Taken care of my will. I was given advice, when I needed it. They made adjustments to the draft as requested immediately and have now received the original. Very professional
13. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Guidance making a will.
The service I received was efficient and friendly. Theresa explained everything to me so I was able to understand the process.
I expected it all to be so much more complicated and was very happy with the outcome.
Thank you.
12. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Secure Legacy made my will making so…
Secure Legacy made my will making so much easier than I thought it would be. Just a phone speaking with a Lady on what my wishes were, then and email to elaborate on my wishes to make sure everything was correct, then the actual will just to sign and that was it. Recommended my friend who was with me at the time and now she has made one. It’s that simple. Working front line on the Ambulance. Please don’t put off any longer, leave your loved ones the treasures you wish to leave behind. Definitely Recommend this company. And it won’t break the bank either
13. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
very nice people,easy to talk to and…
very nice people,easy to talk to and very helpful.
20. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Good service at a very reasonable price
18. kesäkuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Awful company
Awful company. I paid for basic will writing and when on the call the woman tried to upsell everything under the sun. She would not take no for an answer and kept pushing us asking why we didn't want the upsell(£1000 extra) her attitude was awful and we left the call feeling quite upset. She then sent the draft will over full of errors, i sent them back and explained the errors and they sent them wrong again! at this point i cancelled the whole thing and asked for a refund. Complete waste of time and a huge scam!
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you for your review. However, some of the statements made are misleading and require clarification.
The purpose of sending a draft Will is precisely so that the client can review it, identify any amendments required and inform us of any changes before the document is finalised. Drafts are not intended to be treated as the final version.
We are required to explain the additional protection options available to clients because many of our customers require or benefit from these provisions. Explaining these options is not the same as upselling, and there is no obligation to purchase any additional service.
You subsequently chose to cancel your instructions, and your refund has already been issued in accordance with the applicable refund process. Therefore, describing our company as a “scam” is entirely unjustified. Allegations of that nature, when unsupported by the facts, are defamatory.
We are disappointed that you were unhappy with the service, but we will not accept inaccurate or defamatory allegations about our company.
Regards - Secure Legacy
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