I found the associate who rang initially to take details, very pushy, to the point that I had to tell her to stop pressurising me. She got my address wrong after I repeated it. Since then your asso... Näytä lisää
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Quick, informative and simple. Only criticism is that don't pressure people in power of attorney. Whilst I was insistent that I would be doing my own, felt I was being put off saying it was very dif... Näytä lisää
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The expert advice i received before going ahead with my Last Will an Testament The speed the will was produced in draft for my approval and the speed my concerns were address and questions answered... Näytä lisää
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Initial first phone call very informative & gave a clear vision as to what suited my needs. All Staff responded straight away to any questions asked without hesitation. Explanations step by step.
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Yrityksen tiedot
Yrityksen kirjoittama
We are an independent provider of later life planning services. Working with our specialist partners we offer the best products and services at affordable prices. Our services include bespoke Will writing, Lasting Power of Attorney, Property Protection Trusts, Family Protection Trusts, pre-paid probate advice and products. We can help you prepare for the future and avoid the spectre of later life care costs. We pride ourselves on simplifying the process of protecting and securing your hard earned assets for the benefit of your loved ones and future generations.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0330 822 8449
- adminteam@securelegacy.co.uk
- localwillwriter.uk
4,4
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Was good untill they didn’t respond…
Was good untill they didn’t respond when I said sent my will back they kepted saying they didn’t get it then I rang and woman was very rude to me on phone and said I had no reason to get mad I actually do when it’s my money and my will
30. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Good service
Good service. The LPA advice forms arrived before the last will data arrived which caused me to think as to why I needed LPA at all ?? Wa this a sales pitch??
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
I was able to contact them very easily
I was able to contact them very easily. Great communication every time I needed to know anything.
27. heinäkuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
The Will was what I wanted after a few…
The Will was what I wanted after a few changes and it came to my house quick thank you. Good staff contact.
21. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Easy process but took longer than expected to finalise.
Reasonably straightforward process. However for such uncomplicated wills it seemed to take an inordinate period of time (over 5 weeks) to finalise them.
26. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
After phoning and had a polite answer
After phoning and had a polite and quick answer you can make a will over the phone it was very easy to say what you wanted to put in the will and very cheap I would recommend it to everyone that hasn’t got a will
27. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Very happy with the service polite and…
Very happy with the service polite and professional kept us informed will recommend 👍
27. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
A great inexpensive way of making out a…
A great inexpensive way of making out a will truly easy experience all done by telephone then draft Email copies are sent out for you to check then the paper copy will is sent out as soon as you have checked for any mistakes brilliant company 5*****
27. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Great easy to use service
27. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
You were extremely efficient
You were extremely efficient - the whole experience was handled with tact and understanding and I would not hesitate in recommending you to anyone.
24. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
money taken but no will provided
they took the money over the phone and phoned back with an appointment to go through details. They called back and asked who beneficiaries were and if we had a LPA. They said it is essential that we have that. They said they would email over a draft copy of the will and a video to watch. This never arrived we called them back several times with different email addresses but still did not receive anything. I have called them several times and they say someone will get back to you. I dont know if this is a legitimate company but they have taken the money but we have no will. I am surprised at the quick response on Trustpilot, shame they wasn't that quick with the will or refund that we had no idea about. Im must clarify no attempts at all were made to call the office to let us know the money had been refunded.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
We would like to clarify that your matter has already been cancelled and fully refunded, as we were unable to proceed with your Will due to concerns regarding capacity.
We have made multiple attempts to contact you to explain our position and the circumstances surrounding this decision, but unfortunately we have been unable to reach you.
We are therefore disappointed to see the suggestion that your payment has simply been taken without action, when the matter has already been cancelled and the payment refunded.
Please contact us at your earliest convenience so that we can discuss the matter with you directly and explain our position fully.
Kind Regards - Secure Legacy
Very disappointed
Very disappointed , felt pressured to purchase other policy’s if we had not already paid we would have hung up the call . Not the experience we had hoped for . She was very pushy . We had recommended our friends but have told them to go elsewhere . Not a nice experience at all . Would not recommend
19. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
All of our will writers have a legal and ethical duty of care to highlight any potential vulnerabilities or risks in a client’s estate planning. That means we are required to explain additional protections, even if a client has come in only wanting the basics.
The intention is never to pressure, but to ensure that clients are making fully informed decisions, rather than discovering later that something important was never mentioned.
Ultimately, all decisions always remain with you.
Kind Regards - Secure Legacy
Highly recommend
After a misunderstanding, that was dealt with swiftly. I have nothing but good things to say about them. They were very swift with their email replies and with any questions that I had. Can’t fault them with their service. Highly recommend.
19. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi Andrenna,
Thank you for taking the time to speak with me today.
Im glad we could resolve the issue for you, if you could so kindly update your review to reflect an accuracte picture of events.
Kind Regards - Secure Legacy
Was straight forward all questions…
Was straight forward all questions answered will recomend
26. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi Sam,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Simple straightforward Will
Very helpful staff and made everything straightforward. Also very reasonable price. Have recommended to friends.
17. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi Terry,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Well done Admin team
I cannot fault the service from of this company from start to finish even when emotions are high, and you make silly mistakes. It was no trouble to email and ask them to amend I would recommend to as many people as possible well done Admin team.
16. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi Catherine,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Professional and helpful
Professional and helpful. I had a conversation giving all required details, received a draft within a week which I approved, and a final copy is in the post as I write!
25. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
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