Hello Mimo, thank you for your feedback, and we're sorry to hear this experience was so stressful, especially as you were using LiveVoice for such a meaningful cause.
We have already been in touch with you directly and want to briefly clarify here as well: our AI Voice Translation feature runs on a pay-as-you-go model, billed by the minute. When activated, it continues running until manually stopped — closing the browser does not stop it. This is explained during setup, in our help resources, and requires an explicit confirmation before use.
We understand that a higher-than-expected invoice is never a nice surprise, and our team made sure to help you find the best way forward. We always encourage customers to reach out before their event if they have any questions about how our features work, we’re always happy to help.
We wish you all the best.
The LiveVoice Team