lillyshair.com Arvostelua 

260
•
TrustScore 4/5 tähteä

3,8

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I have brought multiple wigs from Lillys Hair and they have given me so much confidence after loosing my own hair, highly recommend, the quality of each wig is beautiful.

Saanut 5/5 tähteä

Just got an absolutely stunning silk topper from Lillyshair. Best quality I've ever seen after years of searching. I got a wonderful welcome, the skill of the colour technician & stylists was exemp... Näytä lisää

Saanut 5/5 tähteä

Fantastic service from start to finish. Consultation was fantastic and they really took the time with me and helped me pick the perfect wig. My wig was ready in a week and I was then invited back to t... Näytä lisää

Saanut 1/5 tähteä

Expensive wig came with bright white lace that was so cheap and visible it would have been seen a mile away. I tried to return was told that I would have to pay 10% of the cost of the wig for “restock... Näytä lisää

Yrityksen tiedot

  1. Peruukkiliike

Yrityksen kirjoittama

Human hair wig manufacturing company based in Glasgow.


Yhteystiedot

3,8

Hyvä

TrustScore 4/5 tähteä

260 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 55 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,8

Kaikki arvostelut

(260)

24 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

my forever shop

I have bought many wigs from here and let me say everything about this shop is why I keep coming back. I ordered a wig for my wedding and Lily made sure it was the most absolute perfect color and length that I wanted. She was fast to answer emails and even sent a video to check I was happy with it. She ensured it would get to me on time and I can say it made my special day so perfect. The care, time, professionalism, and prompt response is why I will always continue to buy from her! THANK YOU!

16. kesäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I tried to return an item the day I…

I tried to return an item the day I received it (it was too small), and the communication has been painful. I have to follow up multiple times before receiving a response. I'm still waiting for them to provide me instructions for the return, but they don't seem to prioritize customer service. I was hoping to order from them again, but at this point, I would not do so nor could I recommend them.

6. kesäkuuta 2023
lillyshair.com-logo

Vastaus yritykseltä lillyshair.com

Hi Danielle,

We are sad to see that you have left us a negative review. Due to the bank holiday weekend in Scotland, we were closed and had a lot of orders to catch up on around the time you contacted us. We have replied to your email and provided return instructions. Please send the wig back and we can either replace it with a bigger size.

If you have further questions, please email help@lillyshair.com. Sorry again for the inconvenience caused.

Kind Regards,
Lillyshair Team

Saanut 5/5 tähteä

Very happy with my order once again

Very happy with my order once again! 🤗
Gorgeous quality hair and very beautiful wig, and delivered to me super fast! Thank you so much to Lily and her wonderful team! Your wigs are honestly the best out there! ☺️ X

3. kesäkuuta 2023
Saanut 5/5 tähteä

Absolutely beautiful hair

Absolutely beautiful hair. This was my second time ordering from them, the first time I ordered a u part wig in my natural ginger color. Thick and beautiful. This time I wanted a full lace front and went for a beautiful blonde. So natural looking, full, hair quality is top tier and gorgeous. I was initially worried about the color but it turned out beautiful. I will order from again!! Buy from Lilly, they also have really fast shipping from UK to US

14. kesäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

i have still not received my item and…

i have still not received my item and order was placed on 28 May. i have received no updates apart from Order complete.

29. toukokuuta 2023
lillyshair.com-logo

Vastaus yritykseltä lillyshair.com

Hi Tanya,

We have replaced your order. The tracking shows that it has been delivered.

If you have further questions, please email help@lillyshair.com. Sorry again for the inconvenience caused.

Kind Regards,
Lillyshair Team

Saanut 5/5 tähteä

Love the ombré colour combination and…

Love the ombré colour combination and quality of these Hair. They are 100% real hair and the best I have ran across in a decade or longer. I have used them daily for over 3 months now but they are still very good.

7. maaliskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I’m absolutely over the moon

I’m absolutely over the moon. From the initial consultation through to having my fitting and walking out the door with my topper on. Delighted with the service and absolutely over the moon with the product. It looks fab. The girls are professional, attentive paying particular attention to detail. I’d thoroughly recommend and looking forward to my next topper already

9. kesäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I’ve been a customer for 3 years ( this…

I’ve been a customer for 3 years ( this last unit is horrible ( the cap I ordered in a medium size) came so big 2 heads can fit in it!!!! Then they are refusing to correct problems! It cost 1200 which I’ve paid even more in the past but this unit failed to meet all expectations

25. toukokuuta 2023
lillyshair.com-logo

Vastaus yritykseltä lillyshair.com

Hi Tracey,

We are sad to see that you have left us a negative review. We emailed you asking if you would like us to change the cap size but got no response. We also asked if you would like to return it for a refund but you chose to keep it instead.

We have sent you a follow up message to resolve this issue. If you have further questions, please email help@lillyshair.com. Sorry again for the inconvenience caused.

Kind Regards,
Lillyshair Team

Saanut 5/5 tähteä

The wigs are amazing and the girls were very helpful

I bought the Courtney wig online which is stunning by the way. I chose the option to pick up in store because I wanted it cut. I picked up from the store in Paisley. Customer service was great, they showed me how to put the wigs on and helped me to cut and install it. I highly recommend them.

7. kesäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing!

As someone who has only recently been diagnosed with alopecia, I know first hand how difficult it can be to find the right wig! I now own two wigs from lillyshair and I couldn’t be happier! They look so natural and I actually had someone ask me where I got my hair done! Thank you so much :)

6. kesäkuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Ordered wig online

Ordered wig online, did not get delivered within specified time. I didn’t get any tracking information until I emailed requesting this, it then showed the wig being shipped after the time frame it should have been delivered. If you know what you want and wont need any customer service after your order then you will probably be okay. However, customer service is very poor. I booked an online consultation after I received the wig as I felt it may need altering as it was too big, I got no confirmation and no one called me at the booked time. I subsequently emailed about this and got no response at all. I then sent a separate email regarding the wig size and responses came at erratic times and were very delayed. This is incredibly stressful when ordering due to medical reasons and want reassurance, communication and the ability to contact the company to discuss issues. Also, tried contacting by phone. This was never answered and voicemail messages were not returned. Do not buy if you value customer service.

9. toukokuuta 2023
Oma-aloitteinen arvostelu
lillyshair.com-logo

Vastaus yritykseltä lillyshair.com

Hi Helen,

We are sorry to hear that you have not enjoyed your experience with us. Our processing time is 1-3 working days, we coloured and shipped your wig within the specified time. 1-3 working is not the delivery time, however we aim to delivery within 1-3 working days for UK and US orders except during busy times. Your order was placed on Tuesday the 2nd of May 2023, we shipped it on Friday the 5th of May 2023. It was due to be delivered on Monday the 8th of May but due to the bank holiday on Monday, it was delivered on Tuesday the 9th of May.

You received the tracking information and a link to track your parcel when it was shipped. On the 5th of may, you wrote us to enquire about the tracking information. In the email you provided the link to track the parcel but said that for some reason it wasn't working but it eventually started to work.

When your wig arrived, you emailed us to say that you love how the wig feels and the hairline. You mentioned that you have never worn a full wig before and that you are struggling to fit it properly and think that the cap might be a little too big.
We booked an appointment for you to come in on the 16th of May at 3pm to have the cap resized and the wig fitted free of charge but you emailed us a day before the appointment to say that you wish to cancel but gave no reason why.
We look forward to having you when you are ready. If you have further questions, please email help@lillyshair.com. Sorry again for the inconvenience caused.

Kind Regards,
Lillyshair Team

Saanut 5/5 tähteä

amazing quality and fast service

I’ve been buying from Lillyshair for years and their quality is constantly improving! The service is fast and excellent quality. Just bought the Iman unit and I’m in love with the realistic hairline and bleached knots, the colour is fab! Getting so many compliments with this unit and it has really increased my confidence

30. toukokuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I had a very poor experience

I had a very poor experience. Customer service was not quick to respond with tracking info. The hair quality is extremely poor, mattes and tangles easily and dry and brittle. I would not recommend this company to anyone. It is a very poor quality product for the price.

8. toukokuuta 2023
lillyshair.com-logo

Vastaus yritykseltä lillyshair.com

Hi Jer,

We are sorry to hear that you have not had a good experience with us. All our wigs are made from cuticle-aligned virgin hair.

The products you use on the wig can affect the texture, we recommend using only our own range of hair care products on the wigs.

We offer treatments which will help the return to its original state. Please please email help@lillyshair.com and we will help you arrange for the wig to be returned back to us for further checks and treatment if required. Sorry again for the inconvenience caused.

Kind Regards,
Lillyshair Team

Saanut 1/5 tähteä

Horrible experience I ordered a size xs…

Horrible experience I ordered a size xs I received a size medium..!! And they think I should pay for returning the wig ,which I live in the United States,,to Ship the item back it would cost me $250.00 US DOLLARS...GOING TO GO THRU PAYPAL DISPUTING....I ordered another one before I received the wrong size in the first wig!! That one has it even started tracking..watch out its a small business that can't even get the right size wig ordered...They will send out a different one...

25. toukokuuta 2023
Saanut 5/5 tähteä

Amazing service! Amazing Quality Wig

I unfortunately have medical hair loss and a large forehead so most wigs don't fit me right. I actually flew down to glasgow to visit lilly's salon. Her and her staff were SO accomodating and professional. Unlike most places, she can customize the size and wig hair line. She had extra hair added to the front of my wigs to make sure it fit PERFECTLY. The hair quality was absolutely gorgeous too. I couldn't be happier.

23. maaliskuuta 2023
Oma-aloitteinen arvostelu

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