Lifetime Legal Arvostelua 

Professional team with good service. We sincerely thank them for their professionalism.

Professional team. Thank you.

Very swift at coming back to us on our first request of assistance on our claim
Continued on that theme throughout our claim
Very good 👍
We were pleased to receive a quick payment.
Wonderful.
Staff very pleasant and polite

I wanted to share my recent experience with Lifetime Legal.
I was required to use Lifetime Legal for the Anti-Money Laundering (AML) service as part of selling my house, which was fine.
However, I would urge others to be cautious about the free three-month membership offered as part of the process. After the three-month period ended, I was charged £8.99 per month for a membership service that I did not want or intend to continue.
Despite requesting a refund, I have so far been unable to recover the charges.
I believe customers should be made fully aware of the ongoing subscription and charges before signing up.
FYI This was in May 2025

Highly efficient service. Thoroughly and professionally handled. Thank you.

Helpful, patient and supportive

Inconsiderate staff asking impossible questions. I was asked for proof of ID for one person who died in January but also for one who died 11 years ago. I was traumatised and cried for hours. No apology. I had probate, will, death certificates etc. Rhiannon was final correspondent.

Clear communication made this process very easy. Please to do business with, very efficient.

The process of claiming back costs incurred from failure of our house sale and purchase was extremely simple and straightforward.

Our claim was dealt with quickly and extremely efficiently. The staff were also extremely helpful. The whole process was completed in 2 weeks. An excellent service.

Their will writing service is very good. They took our old wills and updated them with the changes we wanted. They translated them from obscure English to plain English.

I had an amazing service from Lifetime Legal. Chloe Simmons was excellent. She explained all the legal terms to me and it really helped me make a decision on what I needed to include in my will. 10 out of 10 for this service.

Friendly, efficient, professional service from Ellie. Cannot fault.

Really disappointed with my experience.

I asked to cancel my membership in January and chased it again in February because I never got a response. I’ve now realised that I’ve been charged every month since, despite asking for it to be cancelled months ago.

It’s frustrating that something as simple as cancelling a membership has turned into this. I’ve had to send a formal complaint asking for my membership to be cancelled and for the money taken since January to be refunded.

Hopefully this gets sorted quickly because customers shouldn’t have to keep chasing or notice months later that they’re still being charged.

I had the pleasure of talking with Nat this morning who made the whole process of id verification very simple and informative.

Ellie was so polite and friendly. Made the experience very easy and hassle free.

My partner and I were gutted when our house purchase fell through. Thankfully Gemma was extremely helpful and made making our claim as easy as possible. Excellent customer service at a hard time, would thoroughly recommend to anyone in a similar position

One year after our flat sale we have now realised we got automatically rolled over onto an £8.99 legal subscription. We had to use them as the agency used by our estate agents for AML checks. This is a complete scam and we stupidly are now £98 out of pocket as we’ve only just spotted that we were being billed for a service we don’t want. I could not find any reminder email before the paid bit started. I did not sign a contract for it. We were up to our eyeballs in the last minute panic and stress of trying to complete the sale so did not fully see what was in the email. It is absolutely dreadful they do this and catch people out when their head is full of the last minute complexities of completion with emails every day asking for this and that and yet more unexpected fees to be paid. DO NOT GET SUCKED INTO THIS LIKE WE DID!

Amrita was polite, clear with communication and instruction. She put me at ease.

Excellent, polite professional service. Highly recommended.

Thank you, you guys have been awesome. I recommend anyone to use their service!