Let's Roam Arvostelua 

2 145
•
TrustScore 3.5/5 tähteä

3,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

We had a great time and got to see some amazing historical sites and learned about the history of the town. There were also neat art pieces around. Lasts about an hour, but I guess that also depends... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

My husband and I used the Let’s Roam app today to explore Staunton, Virginia, and we had such a fun time! It was a charming and interactive way to learn about the city’s history and architecture wh... Näytä lisää

Saanut 5/5 tähteä

Super fun experience for people who want to get to know Tucson. I bought tickets for this hunt as a date and it was actually really fun seeing places in Tucson that I’ve never been. Everything is very... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Matkanjärjestäjä
  2. ja myös
  3. Kulttuurimatkojen järjestäjä

Yrityksen kirjoittama

Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.


Yhteystiedot

3,3

Keskitasoinen

TrustScore 3.5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,3

Kaikki arvostelut

(2 145)

128 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Don’t bother

I’m wondering if this is written by a real person or AI. It’s not worth the money. It’s frustrating, the clues don’t match with the location. You’re sent in the wrong direction. Disappointed.

10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Hi,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience was frustrating and didn't meet your expectations.

Our scavenger hunts are created by our content team, not generated by AI, and we regularly review and update them based on customer feedback. If clues pointed you in the wrong direction or didn't match the locations, we'd really like to investigate so we can correct any issues.

Please contact us at support@letsroam.com with the city where you played or your booking details. Our team will be happy to review your experience and work toward a resolution.

We appreciate your feedback, as it helps us improve the experience for future players.

Saanut 3/5 tähteä

UPDATE: Customer service experience marginal

Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This isn't a reflection of any of the scavenger hunts, etc.
UPDATE: Customer service did call me back after an extensive hold period. During our call they resolved all my issues. I upgraded my score for them, but they still need improvement.

10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Hi,

Thank you for sharing your feedback. We're sorry to hear about your experience with our customer support.

Our chatbot is intended to help with common questions and connect customers with the right resources, but we understand it can be frustrating when it doesn't address your specific issue. We also have a live support team available, and we're sorry if we fell short in making that connection.

If your issue is still unresolved, please email us at support@letsroam.com with the details, and one of our team members will personally review your case and assist you.

We appreciate your feedback, as it helps us improve our support experience.

Saanut 5/5 tähteä

We enjoyed using this app to explore…

We enjoyed using this app to explore Port Townsend!

8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

hank you for your wonderful review! We're so glad you enjoyed exploring Port Townsend with our app. It's great to hear that your scavenger hunt made discovering the area even more fun. We appreciate you choosing us and hope to see you on another adventure soon!

Saanut 1/5 tähteä

Complete waste of time and money

Complete waste of time and money. Everything is AI generated and dont make any sense!

7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Hi,

We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it is when an activity doesn't feel engaging or worthwhile.

Our scavenger hunts are designed by our team to encourage exploration and interaction with each location, and while we do use technology to help create and improve parts of the experience, we strive to ensure the content is fun, accurate, and meaningful. We're sorry that this wasn't your impression.

We'd appreciate the opportunity to learn more about what specifically didn't make sense during your hunt so we can review and improve it. Please reach out to us at support@letsroam.com with your booking details and the city you visited, and we'll be happy to look into your feedback.

Thank you for taking the time to share your experience.

Saanut 1/5 tähteä

Terrible time with installing and using…

Terrible time with installing and using the app. Wanted to use the scavenger hunt while our Granddaughter was visiting from out of town. Too overly complicated for a senior user like me. Could not use and of the purchased tickets and was denied a refund. Anyway, live and learn.

1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Thank you for sharing your feedback. We're very sorry to hear that you had a frustrating experience with the app, especially when you were hoping to enjoy the scavenger hunt with your granddaughter during her visit.

We understand that our app experience may not have been as intuitive as it should have been, and we appreciate you highlighting the challenges you faced. Our goal is to create experiences that are enjoyable and accessible for everyone, and feedback like yours helps us identify areas where we can improve.

We're also sorry to hear about your disappointment regarding the refund outcome. If you haven't already, we'd encourage you to reach out to our support team at support@letsroam.com with your booking details so we can review your experience once more and see if there's anything further we can do to assist.

Thank you again for taking the time to share your experience, and we wish you and your family all the best.

Saanut 3/5 tähteä

My kids had fun in Kailua-Kona on Let's Roam

My kids had fun using the Let's Roam scavenger hunt on our first day on the Big Island of Hawaii. It was fun to check out locations in Old Town Kailua-Kona using the Let's Roam scavenger hunt as a guide, and each member of our team/family had their own role, which also ensured everyone was engaged the way they preferred. Two things make this app merely ok. The first is, the challenges that were not about Hawaii or Hawaiian culture, exploration, art or navigation were a disappointment -- and the were a lot of them. (We will do a scavenger hunt about other countries or cities when we visit there, but we wanted to get to know the place we were actually visiting during this hunt.) It is also disappointing that you can't download the photos you took from the scavenger hunt after it's over. Overall, this is a fine way to pass the time in a new-to-you city and have some low-key fun doing it. The kids will have a blast, especially if they get to solve it themselves.

2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Thank you for taking the time to share such thoughtful feedback about your experience in Kailua-Kona. We're delighted to hear that your family had fun exploring Old Town and that the role feature helped keep everyone engaged in a way that suited them. It's especially wonderful to know that your kids had a blast solving the challenges together.

We also appreciate your constructive feedback regarding the challenge content. We understand your desire for a more location-specific experience that focuses on the culture, history, art, and unique aspects of Hawaii, and we'll be sure to share your comments with our team as we continue improving our hunts. Your perspective is incredibly valuable as we work to create experiences that feel more immersive and connected to each destination.

We're sorry to hear about the disappointment with photo access after completing the hunt. Feedback like yours helps us identify opportunities to improve the overall experience for our customers.

Thank you again for choosing Let's Roam as part of your family's Big Island adventure. We appreciate your recommendation for families and hope to welcome you on another scavenger hunt in the future!

Saanut 1/5 tähteä

Total waste of money in evening

Whilst this was a good way to somewhat explore a new city, we were left very disappointed. We decided to do this as a late evening activity, we checked the app and recommendations several times, all of which is specifically stated that the challenges could be completed any time, as you do not need to go into the locations to complete them. So upon starting it, there were challenges for the inside of every single location ( which you’d have to pay for if it was daytime anyway!!!! ) so as much as we got to see the city, we couldn’t complete at least 1/3 of each of the location challenges!!! Alongside this, upon finishing the hunt, when trying to press ‘finish hunt’ it says congratulations on finishing, here’s a discount, and doesn’t allow you to submit it unless you sign up to a membership!!!! Bloody pointless and a total waste of money, just look up near by landmarks and find an online quiz 🫠 side note I think it would be great for kiddos during daytime just disappointed with the lack of correct information on their site!

3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Thank you for taking the time to share your detailed feedback. We're sorry to hear that your experience did not meet your expectations, especially after choosing the hunt as an evening activity based on the information provided.

We understand how frustrating it must have been to encounter challenges that required access to locations that were closed at the time of your visit. Our goal is to create experiences that can be enjoyed flexibly, and we appreciate you highlighting where the experience did not align with those expectations. We will share your feedback with our team as we continue to review and improve our challenge content and guidance.

We're also sorry for the confusion you experienced at the end of the hunt regarding the completion process and membership offer. Completing a hunt should be a straightforward experience, and we appreciate you bringing this to our attention.

That said, we're glad to hear you were still able to explore and enjoy parts of the city, and we appreciate your note that the experience could be enjoyable for families with children during the daytime.

If you'd be willing to share more details about the specific hunt you completed, please reach out to us at support@letsroam.com. We'd welcome the opportunity to review your experience further and assist where possible. Thank you again for your feedback—it helps us improve future adventures for everyone.

Saanut 1/5 tähteä

Énigmes sans lien avec la ville

Application déconnectée des sites auxquels elle se réfère, comme d'autres. Faux avis sur le site (prénoms et noms générés sûrement par IA, mais, en France, que des noms de famille américains, ça se voit).

13. kesäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Bonjour,

Nous sommes désolés d'apprendre que votre expérience n'a pas répondu à vos attentes. Notre objectif est de proposer des activités ludiques qui encouragent l'exploration, et nous comprenons que le lien entre certaines énigmes et les lieux visités n'ait pas correspondu à vos attentes.

Nous prenons également très au sérieux les préoccupations concernant l'authenticité des avis. Nous tenons à préciser que nous n'utilisons pas de faux avis et que les retours publiés proviennent de clients ayant utilisé nos expériences. Nous comprenons toutefois que la présentation puisse susciter des interrogations et nous apprécions votre retour.

Vos commentaires nous aident à améliorer nos expériences et leur contenu. Si vous souhaitez partager davantage de détails sur votre activité, n'hésitez pas à contacter notre équipe d'assistance afin que nous puissions examiner votre expérience plus en détail.

Cordialement,
L'équipe Let's Roam

Saanut 5/5 tähteä

Awesome experience and really fun with…

Awesome experience and really fun with friends

2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Thank you so much for your wonderful review! We're thrilled to hear that you had an awesome experience and enjoyed the activity with your friends. Creating fun and memorable adventures to share with others is exactly what we strive for. We appreciate your support and hope to see you on another adventure soon!

Saanut 1/5 tähteä

Dark patterns on their website

Dark patterns on their website, customer support is awful and automatically bills.

8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to make our purchasing and subscription processes as transparent as possible, and we understand how frustrating unexpected charges or difficulties with customer support can be.

We take concerns about billing and the customer experience seriously and would appreciate the opportunity to review your specific situation. Please reach out to our support team at support@letsroam.com with your account details so we can investigate and work toward a resolution.

We value your feedback, as it helps us identify areas where we can improve our customer experience.

Saanut 5/5 tähteä

Fun to explore Atlanta Scavenger Hunt

Fun to explore and experience the sights of Piedmont Park in Atlanta GA. It was fun for the entire family

29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a great time exploring Piedmont Park and experiencing the sights of Atlanta through our scavenger hunt. Creating fun, memorable adventures for families is exactly what we strive for, and we're delighted that your experience delivered just that. We truly appreciate your support and hope to help you create many more unforgettable memories on your next adventure!

Saanut 5/5 tähteä

Super fun!

This was such a cool activity for out family to do together and explore Duluth!

27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Thank you so much for your wonderful review! We're thrilled to hear that you and your family had such a fun time exploring Duluth together. Creating memorable experiences that bring people together is exactly what we strive for, and we're so glad our scavenger hunt helped make your day special.

We truly appreciate your support and hope to see your family on another Let's Roam adventure soon!

Saanut 1/5 tähteä

Complete Frustration— Avoid Completely


I recently purchased one of their Scavenger Hunts. It was our intention to use it on Friday, June 12, for their Hunt in Cornwall, Ontario. We had travelled there from Ottawa to celebrate our Grandson’s 9th birthday.

After trying and failing to start the Hunt, we gave up. Our grandson was very disappointed, and I was most frustrated. Last year we used and enjoyed the Hunt in Smithsfalls, so we are familiar with the product.

I kept getting the error message, that my Voucher had been redeemed.
The live chat told me that my Voucher was still valid and that I should try to re-enter it. After 5 failed attempts, I asked to speak to a person. I was then given a link back to Live Chat. This was not helpful.

Our birthday present of the Hunt, was a complete bust.

I wrote directly to Charlie, one of the founders, and got no response. Customer Service, was quick to respond, but simply repeated the Live Chat advise, that I should simply try yet again.

I not only have a disappointed grandson, but I also have a Voucher which I am unable to use, and Let’s Roam refuses to provide a refund.

12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Hi,

Thank you for sharing your experience. We are very sorry to hear that your grandson's birthday celebration did not go as planned and understand how disappointing and frustrating that must have been, especially after traveling to Cornwall and having previously enjoyed one of our hunts.

Based on your review, it appears there may have been an issue with the voucher redemption status in the app. While our team attempted to assist through chat and email, we clearly fell short of providing the timely resolution you needed on the day of your event, and we sincerely apologize for that experience.

We would like the opportunity to investigate your voucher and account further to determine what occurred and see what options may be available to help make this right. Please reach out to us directly at support@letsroam.com with the email address associated with your purchase and reference your Trustpilot review so our team can locate your case quickly.

We appreciate your feedback, as it helps us identify areas where we need to improve both our platform and customer support processes. We hope to have the chance to restore your confidence in Let's Roam.

Best,
Let's Roam Support

Saanut 1/5 tähteä

Absolument nul

Absolument nul ! L' application est si mal faite qu'on n' a pas réussi à démarrer le jeu ! Il y a beaucoup de choses qui restent écrites en anglais ou mal traduites. Aucune aide. Bref à fuir absolument, j' ai perdu 33€ pour rien

10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Bonjour,

Nous sommes désolés d’apprendre que vous avez eu une expérience aussi décevante.

Nous comprenons à quel point il est frustrant de ne pas pouvoir démarrer le jeu à cause de problèmes avec l’application. Nous nous excusons également si certaines parties de l’application étaient encore affichées en anglais. Nous savons que cela peut rendre l’expérience confuse et difficile à utiliser.

Notre équipe travaille continuellement à améliorer l’application et la qualité des traductions. Nous aimerions également mieux comprendre les difficultés que vous avez rencontrées afin de pouvoir les examiner plus en détail.

N’hésitez pas à nous contacter à support@letsroam.com en nous donnant davantage d’informations sur votre expérience. Nous ferons de notre mieux pour vous aider.

Merci d’avoir pris le temps de partager votre avis.

Cordialement,
L’équipe Let's Roam

Saanut 1/5 tähteä

Do not waste your money

Do not waste your money - it's not worth event he £8.50 I paid. Terrible user experience in none of the attractions were open, the special place of interest was a tiny local library, then just pubs. We paused the game for a drink and a bite to eat and it timed us out so we never got to complete the course. No refund offered and shocking service from an AI robot. Don't bother!!!!

2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations.

Our scavenger hunts are designed to highlight a mix of local landmarks, points of interest, and businesses that help participants explore an area in a unique way. We understand that attraction hours and accessibility can vary, and we're sorry if some locations were unavailable during your visit.

Regarding the timer, the hunt can typically be resumed after pausing, so we'd like to learn more about what happened in your case. We also apologize if your interaction with support left you feeling unheard. While we use automated tools to assist with common questions, our team is always available to review concerns and provide personalized assistance when needed.

We'd appreciate the opportunity to investigate this further and see how we can help. Please contact us at support@letsroam.com with your booking details so our team can take a closer look.

Thank you for your feedback—it helps us continue improving the experience for future customers.

Saanut 1/5 tähteä

Paid $80 for an AI-generated hunt no one bothered to fact-check.

Update: We tried a Questo scavenger hunt despite dramatic protestation from the kids after the frustration we all felt during the Let’s Roam hunt. The Questo hunt was great! Engaging story, directions and clues were accurate, challenges involved the place we were actually in, and there was lots of information provided. Try QUESTO…not Let’s Roam.

We paid $80 for history hunts that read like AI-generated content no one bothered to verify. The Dubrovnik hunt describes a fountain with four gargoyles — the actual fountain is a satyr with a sheep. A later stop requires a €40/person entrance fee with no warning in the app. The challenges have nothing to do with the place you are currently in. Their is little to no actual
information about the place you are supposed to be discovering. Basic stuff.

When I reported it, I got a form apology, a link to their no-refund policy, and a request to help them improve their content. I paid them $80. I’m not their unpaid QA team.

Great concept. Poor execution. No accountability. Spend your travel budget elsewhere.

Update: The reply posted below is the same lip service I received during 4 different attempts to communicate errors and an unsatisfactory product to their customer service. It doesn’t change the fact that they provided a a product that did not do what it was supposed to ( the entrance fee being a minor omission, not the base problem) without an offer for tangible compensation in the form of a refund. Even SHEIN is more ethical.

3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Thank you for taking the time to share your experience. We're sorry to hear that the hunt did not meet your expectations.

Accuracy is important to us, and we appreciate you bringing the fountain description to our attention. We regularly review and update our hunts, and feedback like yours helps us identify content that may need correction or additional review.

We're also sorry that the entrance fee requirement came as a surprise. We understand how frustrating it can be to encounter unexpected costs during an activity, and we'll review whether that information can be communicated more clearly within the hunt experience.

We recognize your frustration with the support interaction as well. While customer feedback is valuable in helping us maintain and improve our content, we understand that you purchased the experience expecting it to be ready to enjoy, not to identify issues on our behalf.

Our goal is to create engaging, self-guided adventures that help travelers explore destinations in a unique way, and we're disappointed that we fell short in your case. Thank you for your candid feedback, and we will use it to improve both our content and customer experience moving forward.

Saanut 5/5 tähteä

Was fun for family of all ages

Was fun for family of all ages

31. toukokuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Thank you for your review! We're so glad to hear that your family had fun together and that the experience was enjoyable for all ages. Creating activities that bring families together is exactly what we aim for. We appreciate your support and hope to see you on another adventure soon! 😊

Saanut 1/5 tähteä

Einfach nur Schrott

Einfach nur Schrott. App ist sehr unübersichtlich. Die Antworten werden in englisch verlangt, obwohl man die deutsche Sprache eingestellt hat. Die Zeit läuft einfach ab und man fliegt dann einfach raus. In der Zeit ist die Tour mit älteren Menschen einfach nicht zu schaffen. Einfach zu schade für das Geld.

30. toukokuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat.

Wir verstehen, wie frustrierend es sein kann, wenn die App nicht intuitiv wirkt, Antworten nicht konsequent in der gewählten Sprache akzeptiert werden oder Zeitbeschränkungen den Spaß an der Tour beeinträchtigen. Besonders bei Gruppen mit älteren Teilnehmern sollte das Erlebnis angenehm und stressfrei sein.

Ihr Feedback zu den Sprachproblemen und dem Zeitlimit nehmen wir sehr ernst und werden es an unser Team weitergeben. Wenn Sie uns weitere Details zu Ihrer Tour mitteilen möchten, kontaktieren Sie uns bitte unter support@letsroam.com. Wir würden die Gelegenheit schätzen, uns Ihre Erfahrung genauer anzusehen und Ihnen weiterzuhelfen.

Saanut 1/5 tähteä

Everything was awful

Everything was awful. App wouldn't load for us. When it finally did, it was not relevant to the area. And we didn't realise it was under a time restriction, so it timed out without us finish. Absolutely rubbish. Don't waste your money.

30. toukokuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

Hi,

We're very sorry to hear that your experience was so frustrating. The app should load smoothly and provide accurate, location-specific content, so we understand how disappointing it must have been when that wasn't the case.

Regarding the timer, our hunts are designed to be completed at your own pace, and most experiences can be resumed if interrupted. It sounds like something may not have worked as intended during your adventure.

We'd appreciate the opportunity to investigate what happened and make things right. Please reach out to us at support@letsroam.com with the email address associated with your booking and any details about the hunt you purchased. Our team will be happy to review the issue and assist further.

Thank you for sharing your feedback—it helps us improve the experience for future adventurers.

Best,
Lets Roam Support

Saanut 1/5 tähteä

Dreadful customer service

I purchased a scavenger hunt for the town of Southwold in Suffolk (£40.00). When we got there, we found out that the town has serious WIFI/G4/G5 connectivity issues which have been reported to the county council by residents and business alike for over 2 years. On the day we visited there was no signal on anything so could not use the hunt App. It was hot bank holiday with hundreds of day trippers and nobody could even pay for parking (also app based). I find it very unprofessional of Let’s Roam not to know about this issue in Southwold, especially as they make money from selling an App based scavenger hunt for the town. They did not even publish a warning about Southwold connectivity. How appropriate their terms and conditions have ‘circumstances outside their control’ yet still they allow the Southwold map to be purchased. After contacting Let's Roam - No refund possible!
In my view, a blatant con and would not recommend Let's Roam to anyone.

25. toukokuuta 2026
Oma-aloitteinen arvostelu
Let's Roam-logo

Vastaus yritykseltä Let's Roam

We’re very sorry to hear about your experience in Southwold and understand how frustrating this must have been, especially on a busy bank holiday. Connectivity issues can unfortunately impact app-based activities, and we appreciate you taking the time to share these details. We certainly never want guests to feel disappointed or unable to enjoy their adventure. Your feedback regarding clearer warnings for areas with known signal challenges has been shared with our team for review.

If you would be open to it, please reach out to us at support@letsroam.com so our team can take another look at your experience and provide further assistance. We truly appreciate your feedback and are sorry we did not meet your expectations on this occasion.

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin