We had a great time and got to see some amazing historical sites and learned about the history of the town. There were also neat art pieces around. Lasts about an hour, but I guess that also depends... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
We had a great time and got to see some amazing historical sites and learned about the history of the town. There were also neat art pieces around. Lasts about an hour, but I guess that also depends... Näytä lisää
Yritys on vastannut
Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This... Näytä lisää
Yritys on vastannut
My husband and I used the Let’s Roam app today to explore Staunton, Virginia, and we had such a fun time! It was a charming and interactive way to learn about the city’s history and architecture wh... Näytä lisää
Super fun experience for people who want to get to know Tucson. I bought tickets for this hunt as a date and it was actually really fun seeing places in Tucson that I’ve never been. Everything is very... Näytä lisää
Yritys on vastannut
Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.
1801 California St Suite 2400, Denver, CO 80202, 80202, Denver, Yhdysvallat
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I’m wondering if this is written by a real person or AI. It’s not worth the money. It’s frustrating, the clues don’t match with the location. You’re sent in the wrong direction. Disappointed.

Vastaus yritykseltä Let's Roam
Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This isn't a reflection of any of the scavenger hunts, etc.
UPDATE: Customer service did call me back after an extensive hold period. During our call they resolved all my issues. I upgraded my score for them, but they still need improvement.

Vastaus yritykseltä Let's Roam
We enjoyed using this app to explore Port Townsend!

Vastaus yritykseltä Let's Roam
Complete waste of time and money. Everything is AI generated and dont make any sense!

Vastaus yritykseltä Let's Roam
Terrible time with installing and using the app. Wanted to use the scavenger hunt while our Granddaughter was visiting from out of town. Too overly complicated for a senior user like me. Could not use and of the purchased tickets and was denied a refund. Anyway, live and learn.

Vastaus yritykseltä Let's Roam
My kids had fun using the Let's Roam scavenger hunt on our first day on the Big Island of Hawaii. It was fun to check out locations in Old Town Kailua-Kona using the Let's Roam scavenger hunt as a guide, and each member of our team/family had their own role, which also ensured everyone was engaged the way they preferred. Two things make this app merely ok. The first is, the challenges that were not about Hawaii or Hawaiian culture, exploration, art or navigation were a disappointment -- and the were a lot of them. (We will do a scavenger hunt about other countries or cities when we visit there, but we wanted to get to know the place we were actually visiting during this hunt.) It is also disappointing that you can't download the photos you took from the scavenger hunt after it's over. Overall, this is a fine way to pass the time in a new-to-you city and have some low-key fun doing it. The kids will have a blast, especially if they get to solve it themselves.

Vastaus yritykseltä Let's Roam
Whilst this was a good way to somewhat explore a new city, we were left very disappointed. We decided to do this as a late evening activity, we checked the app and recommendations several times, all of which is specifically stated that the challenges could be completed any time, as you do not need to go into the locations to complete them. So upon starting it, there were challenges for the inside of every single location ( which you’d have to pay for if it was daytime anyway!!!! ) so as much as we got to see the city, we couldn’t complete at least 1/3 of each of the location challenges!!! Alongside this, upon finishing the hunt, when trying to press ‘finish hunt’ it says congratulations on finishing, here’s a discount, and doesn’t allow you to submit it unless you sign up to a membership!!!! Bloody pointless and a total waste of money, just look up near by landmarks and find an online quiz 🫠 side note I think it would be great for kiddos during daytime just disappointed with the lack of correct information on their site!

Vastaus yritykseltä Let's Roam
Application déconnectée des sites auxquels elle se réfère, comme d'autres. Faux avis sur le site (prénoms et noms générés sûrement par IA, mais, en France, que des noms de famille américains, ça se voit).

Vastaus yritykseltä Let's Roam
Awesome experience and really fun with friends

Vastaus yritykseltä Let's Roam
Dark patterns on their website, customer support is awful and automatically bills.

Vastaus yritykseltä Let's Roam
Fun to explore and experience the sights of Piedmont Park in Atlanta GA. It was fun for the entire family

Vastaus yritykseltä Let's Roam
This was such a cool activity for out family to do together and explore Duluth!

Vastaus yritykseltä Let's Roam
I recently purchased one of their Scavenger Hunts. It was our intention to use it on Friday, June 12, for their Hunt in Cornwall, Ontario. We had travelled there from Ottawa to celebrate our Grandson’s 9th birthday.
After trying and failing to start the Hunt, we gave up. Our grandson was very disappointed, and I was most frustrated. Last year we used and enjoyed the Hunt in Smithsfalls, so we are familiar with the product.
I kept getting the error message, that my Voucher had been redeemed.
The live chat told me that my Voucher was still valid and that I should try to re-enter it. After 5 failed attempts, I asked to speak to a person. I was then given a link back to Live Chat. This was not helpful.
Our birthday present of the Hunt, was a complete bust.
I wrote directly to Charlie, one of the founders, and got no response. Customer Service, was quick to respond, but simply repeated the Live Chat advise, that I should simply try yet again.
I not only have a disappointed grandson, but I also have a Voucher which I am unable to use, and Let’s Roam refuses to provide a refund.

Vastaus yritykseltä Let's Roam
Absolument nul ! L' application est si mal faite qu'on n' a pas réussi à démarrer le jeu ! Il y a beaucoup de choses qui restent écrites en anglais ou mal traduites. Aucune aide. Bref à fuir absolument, j' ai perdu 33€ pour rien

Vastaus yritykseltä Let's Roam
Do not waste your money - it's not worth event he £8.50 I paid. Terrible user experience in none of the attractions were open, the special place of interest was a tiny local library, then just pubs. We paused the game for a drink and a bite to eat and it timed us out so we never got to complete the course. No refund offered and shocking service from an AI robot. Don't bother!!!!

Vastaus yritykseltä Let's Roam
Update: We tried a Questo scavenger hunt despite dramatic protestation from the kids after the frustration we all felt during the Let’s Roam hunt. The Questo hunt was great! Engaging story, directions and clues were accurate, challenges involved the place we were actually in, and there was lots of information provided. Try QUESTO…not Let’s Roam.
We paid $80 for history hunts that read like AI-generated content no one bothered to verify. The Dubrovnik hunt describes a fountain with four gargoyles — the actual fountain is a satyr with a sheep. A later stop requires a €40/person entrance fee with no warning in the app. The challenges have nothing to do with the place you are currently in. Their is little to no actual
information about the place you are supposed to be discovering. Basic stuff.
When I reported it, I got a form apology, a link to their no-refund policy, and a request to help them improve their content. I paid them $80. I’m not their unpaid QA team.
Great concept. Poor execution. No accountability. Spend your travel budget elsewhere.
Update: The reply posted below is the same lip service I received during 4 different attempts to communicate errors and an unsatisfactory product to their customer service. It doesn’t change the fact that they provided a a product that did not do what it was supposed to ( the entrance fee being a minor omission, not the base problem) without an offer for tangible compensation in the form of a refund. Even SHEIN is more ethical.

Vastaus yritykseltä Let's Roam
Was fun for family of all ages

Vastaus yritykseltä Let's Roam
Einfach nur Schrott. App ist sehr unübersichtlich. Die Antworten werden in englisch verlangt, obwohl man die deutsche Sprache eingestellt hat. Die Zeit läuft einfach ab und man fliegt dann einfach raus. In der Zeit ist die Tour mit älteren Menschen einfach nicht zu schaffen. Einfach zu schade für das Geld.

Vastaus yritykseltä Let's Roam
Everything was awful. App wouldn't load for us. When it finally did, it was not relevant to the area. And we didn't realise it was under a time restriction, so it timed out without us finish. Absolutely rubbish. Don't waste your money.

Vastaus yritykseltä Let's Roam
I purchased a scavenger hunt for the town of Southwold in Suffolk (£40.00). When we got there, we found out that the town has serious WIFI/G4/G5 connectivity issues which have been reported to the county council by residents and business alike for over 2 years. On the day we visited there was no signal on anything so could not use the hunt App. It was hot bank holiday with hundreds of day trippers and nobody could even pay for parking (also app based). I find it very unprofessional of Let’s Roam not to know about this issue in Southwold, especially as they make money from selling an App based scavenger hunt for the town. They did not even publish a warning about Southwold connectivity. How appropriate their terms and conditions have ‘circumstances outside their control’ yet still they allow the Southwold map to be purchased. After contacting Let's Roam - No refund possible!
In my view, a blatant con and would not recommend Let's Roam to anyone.

Vastaus yritykseltä Let's Roam
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