Leonardo Hotels Arvostelua 

Leonardo advantage club, what a con, everytime I log in my points from previous bookings have dissappeared, and they expect me to remember booking ref numbers from those bookings in order too find them,what a let down great hotels , useless staff who dont care about loyal customers, have stayed 3 ties already at same hotel this year, cant afford to ring them, as it costs 12p a minute , CON is what I call it, as well as dont care about LOYALTY

We have stayed at The Leonardo Royal Hotel Edinburgh before, but never again! We requested a front facing room but the hotel allocated us a room at the back. View of the beautiful city? NO. A brick wall a few feet from your window. Peaceful? NO. Unless you get up before 7.45am. There is a building/construction site outside the back facing rooms - a sort of built-in alarm clock of noise, So for old folk, no chance of an afternoon nap either, and during the night and on a Sunday the site's generator stays on. And just in case the workmen take a break, the hotel's garbage/bin area is right below the back windows, just a different noise to add to the cacophony! We did complain to the front desk that we had requested a front room but to no avail. Two bottles of red wine and a free breakfast were offered in compensation, the breakfast was excellent but red wine at 7.45am - no thanks. We visit Edinburgh every year - 2025 will see us stay at a different location!

from start we was told room would be available at 3pm but when we got there had to wait till 4pm when we got in room I don't think it was up ton4 stars room to warm AC did nothing we went for the extra where you get 10%off food and drink which we did not get first night plus no phone in room for room service when we asked about it was told would be passed on the manger then we told them about not getting discount was told we would get 20%off which they did do but when the brought food out to us spilt my food on to table only got sorry they did not replace it then again asked about phone nothing so on booking out asked again to be told no noe had reported it

Leonardo Hotel Swindon

How do you justify £1.70 for a crunchie bar from your cold fridge by reception.

Very poor and feel completely ripped off so all the goodness in the service and rooms are completely gone.

Maybe revisit or not if you want to be like the premier inn is

1Woche im Leonardo Royal Palmanova Bay Mallorca, Zimmer im EG
Das Hotel hatte eine gute Lage, Räumlichkeiten waren schön, die Zimmer mit schöner Terasse. Die Einrichtung gut. Die Glastür zum Bad unpraktisch, wenn man zu zweit im Zimmer ist, da nachts dann laut und hell, wenn jemand auf Toilette geht.
Die Türen gingen relativ leise zu. Terrassentür war dicht.
Die Zimmer waren nicht hellhörig, allerdings waren viele Gäste sehr laut. Nachts kamen ständig Leute die Treppe herunter getrammpelt, teils laut gröhlend und haben ihre Zimmertüren laut zugeknallt. In einer Nacht alle halbe Stunde bis morgens um 5.30 Uhr.
In den ersten beiden Nächten hatten wir auch von den Zimmernachbarn viel Lärm, da diese zu mehreren auf der Zimmerterrasse gefeiert haben.
Auf der Terrasse am Pool gab es immer wieder Gäste, die laut Musik über ihr Handy oder einer Lautsprecherbox gehört haben Leider hat vom Personal keiner was gesagt.
Schade für die Gäste, die sich gerne erholt hätten. Die Musik am Pool lief den ganzen Tag, das hätte ausgereicht.

Das Personal war sehr nett und hilfsbereit.
Das Essen war gut.
Nur für Veganer schwierig was zu finden.
Die Animation gut, nur leider waren die Abendveranstaltungen wenig besucht.

I was staying for work and booked flexible rate. Leonardo immediately charged my card despite the arrangement being to pay at the hotel. They did not provide a receipt or any acknowledgment that the payment was taken. I have to provide a receipt for everything I buy on the company card so this caused issues for me. I emailed to explain the error and with no written response or documentation the booking was cancelled, I was refunded and the reservation was re-booked as pay at hotel.
I had to cancel (which was within my rights seen as I had booked at the higher rate) but it wouldn’t let me do it online because it ‘hadn’t been booked online’ (it had, but the booking was messed up because of the above). I therefore had to call them to cancel. The guy on the phone was taking a long time, ‘checking I am allowed to cancel’ then being ‘very pleased to inform me I can’ (I know. I booked that rate.) he was also asking irrelevant questions about whether I would like to change the date and why I had cancelled when I had already explained my work commitment in that location was cancelled. Drawing out the conversation, in other words.
When I got my phone bill I realised why. Premium rate number charged at £1 per minute. I didn’t realise this and called from my personal phone, so my employer’s change of plans cost me personally £5.50.

Das Hotel macht einen modernen Eindruck. Das Bad und die Toiletten sind unterirdisch. Noch nie no ein smudeliges Hotel in Deutschland gesehen.
Sehr schade das man da keinen Wert darauf legt.

I now stay at the Heathrow T5 Leonardo every week for work after trying numerous other hotels in the area and have to say, the overall level of service is of a really high standard compared to other hotels in the area of a comparable price.
Check in is really efficient and friendly, the bar staff are very courteous, professional and helpful, special mention to Keenan who is an asset to the hotel in his level of service and professionalism.
Rooms are comfy and quiet, gym is small but well equipped. Having breakfast start at 06:00 is a real positive to get a good start to the day before work, unlike the 06:30 of competitors. Would highly recommend if flying out from Heathrow or visiting the area on business.

Firstly, I chose this hotel because location was close by the the office and my previous experience was great. We both checked in at the same time and the lady who checked us in was so warming and respectful, how it should be. After checking in, we then went back to work for a catch up before returning. We both said let’s get room service and catch up on the morning. Haven spoken shortly after, so upset and more importantly…hungry after a long day! both got back and ordered room service as it turns out. That chap who turned up to my room confirmed the order and then asked for £37, I asked if he had deducted my £25 dinner allowance confirmed in the booking, to which his said room room
Service is not included. He refused to deduct the allowance and said you pay this now, abrupt, rude and disrespectful. I said take the £25 and I will pay the remainder when I leave on Friday morning. By the way I was so hungry I set off at 5AM and between the 2 rooms for 2 days it cost approx£1300. I was told to go speak to reception, which is did, the attitude from the off, the lady was called Nina, the night manager, there was a gentleman call Adam who just seemed to be agreeing with what ever she said. Your company have paid for a meal in the restaurant, to which I replied to they have it’s a dinner allowance, so essentially an allowance for food. My last stay here I ordered a burger and a beer to my room and they knocked it off my allowance, by the way as every other hotel I have stayed a has and never a problem. This women Nina should not be interacting with the public and she needs to understand her job as she is setting the worst example.

I appreciate I booked and paid in full with no cancellation policy (my error). Due to a sudden unexpected medical issue I am unable to travel to the hotel. I offered to provide medical proof but the staff was not interested. I asked for a credit note so I could visit when mobile. I was asked what date and I explained I did not know when I would be fit. I was informed there would be an additional charge and when I could not give a date the staff member was uninterested. I am disappointed by the lack of customer service. I was looking forward to my stay here but I will never book again due to lack of compassion or concern for customers.

We stayed at leonardo hotels for a week. Overall this hotel is lovely. Location was great, expected facilities were good, wonderful food and what made it great was the staff, especially Kiki, Georgina, George and both Christo’s :). Probably need more entertainment during the day and a decent hairdryer, but overall a lovely place

My wife and daughter stayed at the Leonardo Hotel in Exeter as part of their joint birthday treat. I asked for a bottle of bubbly to be in their room on their arrival. Steffanie on reception asked what the occasion was and asked if I would like them to decorate the room for their arrival. The banners, goodies and decorations were fantastic. They thoroughly enjoyed their stay and could not speak too highly of the staff or room. Will definitely stay there again

I Have now been waiting 4 weeks after submitting an initial complaint, and 2 weeks after a trip advisor agent assured me "I would be contacted" and have still had no response.

My reasoning for 1 star is purely down to the poor service I have recieved, having been patient that Leonardo would resolve this.

The room on first impressions was of good quality and spacious, but unfortunately the same positive feedback cannot be given for the noise.

All hours of the night both me and my wife were kept up by banging shouting and the lift doors, once this had all eased off we were then awoken by clattering room attendants.

The doors appear to be wafer thin and unfortunately in my case, did not offer any sound proofing, creating an awful nights sleep.

I would not be inclined to return due to the poor room we were given, and the non response from the company regarding this.

Hopefully I can get a response here as I was hoping to find a positive solution before positing my review.

If you are staying here, be sure your room is nowhere near the main entry corridors.

Almost impossible to get room service. Called every 15 minutes for four hours and it rang out. I was working and didn’t have time to visit the bar while they were serving food (no restaurant). Sits in the midst of dual carriage ways meaning very little sleep and every soft drink I asked for when I eventually got to the bar they didn’t have.

Leonardo hotel Esslingen Stuttgart
Efter 12 timers køretur fik vi besked på, at hotellet var overbooket og de beklagede de ikke havde givet besked. Mor, Far og datter havde bestilt et værelse med 3 senge og fik besked på at tage til et andet hotel. Her fik vi 3 enkeltværelser og ikke på samme etage.
Vi kørte retur til Leonardo, da det måtte være en fejl, men nej vi skulle da være glade for at få enkeltværelser, men det var vi ikke. Der var ikke noget at gøre og pengene var naturligvis trukket og dem kunne vi ikke få tilbage.
Intet godt at sige om servicen på dette hotel.
Der var i øvrigt en familie mere der fik samme besked.
Så pas på når i bestiller på dette hotel. De tager betalingen og sender jer til et hotel med dårligere standard.
Jeg endte med en madras på gulvet ved siden af min hustru, så blev det alligevel et dobbeltværelse i et par dage.

Last year I had booked in Leonardo Nottingham for a few days for our holiday.
On the first day of check in I was exploring the area and coming back in for rest and then out for dinner nearby etc. On my way back into the room the keys would not work and this happened almost every time I returned. So I had to take the lift back to reception to get them recoded, however, this guy on reception ‘Asim’ said to me ‘ you are going all over the place! How about you calm down and go to your room’ the audacity to speak to a customer in that way? Mate It’s my holiday, I paid for my room and it’s not my problem if you feel I’m going ‘all over the place’ I can do whatever I wish on my holiday in order to access my room.
I wasn’t going to let this go so I complained to another lady on reception, who incidentally told me that it wasn’t the first time this guy had been rude to a customer but keeps getting away with it.
The next day a ‘manager’ caught me on my way out - large lady. Now she wanted to resolve the issue and apologised to me and said the guy is due for his review etc.
It all felt very ‘lip service’ and the only thing she did was removed my review from trustpilot as I mentioned to her that I had given them a review of the service I received.
Just like another reviewer said, I had written the names of the reception staff and manager in my original review and just like hers, mine was also removed.
So yeah this company has no accountability and is only worried about public image.
Also rooms were very old and basic. Desperately needs an upgrade.

Stayed at the Leonardo Hotel near Tower Bridge London. Lovely hotel with basement spa. Great concierge late at night will get you wherever you want to go. Very comfortable bed and room with views (13th floor). Half decent buffet breakfast. Glass lift is a nice addition to the building.

Boeking gedaan voor NYX hotel ibiza in januari. Komen we vorige week in hotel en is er zogezegd maar geboekt voor 1 persoon terwijl boeking 1 kamer/2 personen aangeeft. Moeten we een betaling doen voor het eten voor de 2e persoon. Doen we maar vragen of we dit kunnen recupereren van zodra we de klantendienst gesproken hebben.Dat was geen probleem. We hebben maar liefst 3 mails gestuurd, want een telefoonnummer vindt je niet, en niks van antwoord. Vind dit echt niet kunnen. Wees dus alert als je via leonardo rechtstreeks wilt boeken want aftersale laat u in de steek. Voor ons nooit meer!!!

Leonardo Hotel Amsterdam Rembrandtpark

A disappointing stay, I'm sorry to say.
On arrival we advised the front desk that there was no soap/shampoo in the bathroom. And none arrived all week.

After 3 nights, we expected an automatic clean, which didn't happen, so no sugar, coffee, cream replenishment, no cleaned mugs.

The room had no Welcome pamphlets, no instructions for the coffee maker and no phone numbers for Reception or Room Service.

On the 4th day the cleaner visited and transferred the dirt on the carpet from one place to another without removing any. And still no drink replenishment. Face cloths (x2) taken but not replaced. Bathroom glasses not cleaned.

I'm afraid to say that the overall quality of the stay in the hotel was not as expected and just left us feeling disappointed, especially at the prices charged and their online advertisements.

I booked the NYX Milan for one of my customers, hoping to use the hotel regularly as it is very close to the train station, but I have had a terrible experience. I paid for the room in advance, and then on the day the guests checked in, they tried to charge me for the same room again. After a number of emails, they agreed that I had already paid. A couple of days' after my customers checked out, they realised that the hotel had charged their credit card for the room that had already been paid for. Despite me sending 3 emails and calling them twice, they have not done anything apart from tell me that the manager knows about it. Really poor. Avoid.