Leonardo Hotels Arvostelua 

After speaking to Manager been help full .

Terrible hotel including rude staff members name OlaWale the manager.....poor service and hygiene is also poor .....I have posted my feedback in February this year where I actually encountered the horrific service from Leonardo staff including staff names and the manger name too and describes in brief details also I have mentioned the booking.com how the website works and how they also fooling people but apparently they have removed my reviews...that tells a lot.....

Not a good experience. I expected better from this hotel chain.
Upon checking in I had to return down to reception on two occasions before the key cards actually worked, not a good start!
The room was small, much smaller than I had envisaged, but I could handle that, was only a room for the night afterall..... however, bathroom was grubby with the sealant around the bath in a terrible state, very black and mouldy.
The biggest disappointment was the window, it just did not shut properly so the wind was whistling in constantly plus the noise of the wind whistling in was not good.

Upon check out day received an e-mail giving me the opportunity to check out online and so thus saving the time queuing up at reception; Leonardo's words, not mine. However, the system would not allow me to actually check out online; why send an e-mail if the system is not allowing you to use it?!

Not a good experience of Leonardo hotels at all.

Gratis welkom drankje, gratis up- grade luxe kamer. Zeer warm welkom. Hier kan het Fletcher hotel Hellendoorn nog wat van leren

This is the WORSE hotel I've been to and I was charged £230 for a night stay! NEVER AGAIN will I stay here. Rude and unhelpful reception staff. Had to park over a ten min walk way. Their photos online were of a different hotel so it was disappointing to see the actual bar which was underground, dirty, glasses had lip marks on, staff had not a clue what they were doing. The bar has zero atmosphere. It was a total shambles! Walls were so thin we were woken by people having sex in the morning. Leaking pipe in our bathroom. It was more like a cheap hostel vibe than a £230/night hotel. Horrific!!!!

We stayed in the Premier Inn the night the night before for £60 which was a millions time better than this disaster!!!!

Please please save yourself and DO NOT book this dump of a hotel.

Upon arrival at the hotel after a long trip, the receptionist and manager demanded for payment for my already paid booking.
I explained that payment had already been made via an agent. They checked their systems and after delaying me for a while,
they simply gave me the key to the room saying I actually do not need to pay. No remorse, no apologies!

Getting my breakfast served to the room was also a nightmare. They forgot to bring my breakfast even after placing an order a day before
The breakfast eventually came after I made a call to remind them. The manager asked for money again even after I had already paid.
She rudely said I shouldn't bother paying and stormed out of the room when I explained again that payment had already been made!
Horrible experience overall. I couldn't wait to leave the hotel asap!

The room was full of flies, appalling dinner. Breakfast is not too bad. I was so embarrassed when I was told that I am owing some balance from a day before while I was having my breakfast, I couldn't finish my breakfast. I later found out that I was charged for a Franklin coke without being told that it was not part of my dinner. Appalling dinner, though some of the staffs were great.

Date of Stay: February 10, 2024

Our evening at the Leonardo Hotel Sheffield was shockingly disrupted, transforming what should have been a restful stay into a distressing ordeal. My girlfriend, exhausted from preparing for an early shift, was sleeping when the unimaginable happened—a male guest, mistakenly assigned to our room by the hotel's reception staff, barged in. This alarming intrusion was not just a minor error but a grave lapse in the hotel’s security protocols, endangering our privacy and safety.

Following this harrowing experience, the hotel staff offered only a nominal response and provided us with the manager’s email for further communication and promised compensation. However, our attempts to reach out and seek redress have been met with a disheartening silence. Despite several emails detailing our ordeal and seeking a rightful acknowledgment and solution, we have received no reply, no apology, nothing. This lack of response is a clear indication of the management's disregard for guest security and their well-being.

This incident raises serious concerns about the operational integrity and customer service ethos of Leonardo Hotel Sheffield. The initial breach of privacy was bad enough; the subsequent failure of the hotel management to communicate or offer any form of apology or compensation only exacerbates the situation, showing a dismaying indifference to the serious distress caused to us as guests.

I urge potential guests to think twice before booking a stay at this hotel. The severe lack of security and the management's apparent indifference to our situation have been both unsettling and unacceptable. In a hospitality industry built on trust and respect, Leonardo Hotel Sheffield has failed spectacularly on both counts.

Booked a superior room, given a standard room. When asked at reception was told it was booking.com fault. Rude staff, terrible service. Won't be going back. Emailed them, no replies, no help from management in hotel. A joke.

Horrendous, horrible, horrific customer service from the staff at Leonardo hotel.
Starting with the staff name hurshul who acted like a gangster behind the desk, intimidated me as if he was gonna do something over I passed the comments that 'stop fooling people'! OlaWale the manager came out and I have never come across a worse manager in my entire life, didn't even apologize for his colleague's behaviour and kept smercking while I was complaining and he was actually hiding his name, this all happened behind the desk where they are representing Leonardo hotel!!

I would never recommend anyone to visit this hotel, they have reduced the size of the deluxe room and it's very tiny but they charge you the same amount of money meaning conding customers !!
I visited Birmingham Leonardo hotel purely to have some time off from London however it was the most disgusting disgrace experience I have ever faced !!
Shocking to see the manager OlaWale, how come he is the manager at Leonardo hotel !!
Leonardo hotel standard must be way too low to have such a manager representing Leonardo hotel !!
Should be investigated or sacked both of them if anyone reading these comments who is actually a responsible person within the Leonardo hotel !!
Last but not the least lady named Diana which I believe is eastern European lady, my gosh the way she stands behind the desk as if she is standing in her back yard garden, and the attitude is literally stinks like hell, we ask her one simple question about the car park payment and the way she responded was out of this world, used patronising tone and responded us that 'pay as you pay normal car park tickets nothing new' My god she must be tripping so badly that she has to responded in that manner as if someone has been forced her to stand and give horrible horrific respond to a very simple question asked by the customer !!

Now this one is very funny but at the same time it is very frustrating too, so when we about to make our way to the checkout the Eastern European lady name Diana was standing there like she is watching netflix in her couch so we ignored her and made our way to other lady, whilst we were making our way she started to pass some comments to her colleague multiple times knowing we are looking at her while we were approaching to the desk !! imagine how you would feel as a customer and I am from retail and this is the worst thing you can do towards the customers !!

I was reading some comments and someone has mentioned her previously as an Eastern European lady, so I believe she is the same person who we came across !

Booking.com does not want to share my thoughts as they think it's against their company policy and apparently I am using unsuitable words, whereas I have told them the FACTS and people need to be aware of these facts about Leonardo messy staff !!

Don't book with them a mistake was made with the dates and after 2 days I still couldnt speak to anyone at the hotel who could help... no one on line or with central reservations could either ... the took my money anyway

Zeer klantvriendelijk en flexibel. Wij wilden onze reservering wijzigen en hier werd uiterst vriendelijk en begripvol op gereageerd, kregen zelfs een kamer upgrade. Het inchecken verliep tevens heel snel en bij aankomst op de kamer zelf verwelkomt met een flesje wijn. Wij overnachten hier vaker en raden dit hotel zeker aan. Schone kamers en fijne bedden.

It was the friendliness of the staff especially Joseph Libin the manager, and all other staff. They were all very helpful and showed politeness and courtesy to myself and wife, more so than should be expected.

Perfekte Lage, sehr ruhig, endlich ein Hotel, in dem man ruhig schlafen kann, nur 15 Minuten bis zum Flughafen, super sauber, sehr freundliches Personal Tiefgarage vorhanden, sehr stylisch, sauber, alles perfekt, waren schon vier mal hier immer wieder gerne!

See Leonardo hotel / Jurys inn absolutely awful experience

Matthew the night time reception guy at Sheffield branch! Made my weekend! Polite friendly and so welcoming he needs a raise!!! More staff like him needed , sometimes people go through hard times and a welcoming smile helps, couldn't help enough! Thanks again Michelle

We stayed at Leonardos Southampton West Quay.

We had a nice room and despite a leak in the bathroom our stay was perfect. The breakfast was great. The staff were helpful and cleaning staff excellent.

I would have left a 5star but they do not take cash and if they did I would have stayed another night and had dinner. How a hotel group can refuse to take the King's shilling is beyond me and they should reverse this policy.

Trying to book a room with a voucher and get referred to a booking number which charges for calls and takes ages to answer. Not happy

Absolutely horrific experience, my disabled mother got locked out of her room with no access to her medication or essentials and maintenance wasn’t called until the next morning! She had to sleep in her trousers with no essentials, in the morning maintenance walked in without knocking into my room! So did housekeeping. Have emailed a complaint and messaged over instagram and have been ignored for over a month! I have all the screenshots and emails absolutely appalled never ever staying with this ridiculous hospitality service ever again. The worst experience not worth it at all

Op 3 december was het weer in München extreem slecht, wat resulteerde in geannuleerde vluchten. Wij hadden ons hotel keurig per e-mail geïnformeerd en verzocht om de reservering vanwege de bijzondere weersomstandigheden te verplaatsen naar 17 december. Na een tijdje wachten zonder reactie van het hotel, besloot ik te bellen. Bij het bellen kreeg ik te horen dat het via Booking.com geregeld moest worden. Dus, op advies van het hotel, nam ik contact op met Booking.com. Zij hadden weer contact opgenomen met het hotel. Volgens Booking.com moest het hotel de kwestie oplossen en volgens het hotel moest Booking.com het oplossen. Uiteindelijk heeft niemand het opgelost. Het hotel beweert dat we ons geld kwijt zijn, en Booking.com biedt geen enkele oplossing. Het is echt een teleurstellende situatie, vooral omdat ik een vaste klant ben van zowel het hotel als Booking.com. Ik zal zeker anderen adviseren om niet via Booking.com of het hotel te boeken. Het lijkt een wereld van geldwolfpraktijken te zijn.