Leonardo Hotels Arvostelua 

Es geht alles schief in diesem Hotel bei unsere Meeting in Frankfurt!!!!
Nicht mal ein Stern verdient.

So abgehoben sind dieMitarbeiter und haben keine Ahnung von Diensleistung.

Het ziet er allemaal prachtig uit dat vooropgesteld. Bij aankomst vroeg de dame achter de receptie of ik gebruik wilde maken van de parkeergarage ik gaf aan dat ik in de wijk geparkeerd had. Zij attendeerde mij erop dat je op straat betaald moest parkeren tussen 10 en 18 uur, maar omdat het op dat moment net na 18 uur was er geen probleem was.

De volgende dag kwam ik om 17.30 aan en besloot op advies van de dame mijn auto in de garage te parkeren om zo het laatste half uurtje niet te hoeven betalen. Echter toen ik de dag erna wilde weggaan gaf ze aan dat ik nog even 9 euro voor de parkeergarage moest betalen.
Kort samengevat had ik dus beter op straat kunnen parkeren ipv nu even 9 euro extra te moeten afrekenen. Niet echt netjes zeker niet als je 3 nacht verblijft lijkt het mij wel zo logies dat je gewoon gratis kun parkeren of dat men het aangeeft dat je ook in de garage van het hotel moet betalen (en fors ook).

Domper op mooi verblijf.

Fuyez cette chaîne d’hôtel qui depuis 2 mois, suite à un but sur leur site internet de réservation, ne répond pas à mes appels téléphoniques, mes courriels ou mes contacts par leur site dédié….
Cela fait deux mois que j`essaie de récupérer des sommes importantes de réservations qu’ils ont encaissés sans envoie de justificatifs, mais visiblement personne ne s’y intéresse.
Aucune possibilité d’avoir un contact pour discuter du sujet et le traiter.
Le Groupe Leonardo hôtels est très opaque sans aucune adresse ni contact téléphonique.
A fuir et éviter de réserver si vous ne voulez pas avoir de soucis !

Room 528 I stayed in, very clean, quiet too.

Reception staff were lovely, breakfast was nice too, so overall I'm happy.

Thanks all

Up THE VILLA

We have stayed at numerous Leonardo Hotels and have always been pleased with our stay.
Unfortunately this was not the case at Leonardo Royal Edinburgh Jeffrey Street. The only saving grace were the staff whom could not do enough to try and salvage our stay.
We were celebrating our Grandsons 13th Birthday and were left a few treats in our room which were greatly appreciated.
Unfortunately less could be said of our room which backed onto a Building Site, just feet from our window. We requested a room at the front of the property but was advised non available. There was constant noise throughout the day, starting at 7am in the morning. Building work was also being carried out inside the hotel, so additional noise and dust throughout our stay.
The bar area was not very inviting, although staff very friendly. Also our breakfast experience not the best. Quality and selection of food only average. Again front of house restaurant staff excellent.
Although we did have a lovely weekend, it was spoilt by our hotel stay. We paid a lot of money to stay on a building site and was very angry we had not been advised beforehand that there would be disruption throughout the hotel.
The works are due to continue for another year, so unless you are desperate for somewhere to stay we would advise you book elsewhere

Krystle is amazing had a issue with my room and she was polite and dealt with me asap she is a credit to your business

Leonardo hotel NYX Hotel Prague deserves a good review! Very clean and great facilities, the room size a bit small but the cleaniest I've ever been to! The hotel staffs were very nice so they deserve a good review!

No dogs are allowed in nyx hotel leonardo bilbao, although the nyx website says that dogs are always welcome! Very bad surprise when we came to the hotel.

Leonardo Dortmund, toll, an alles gedacht, Fön, Schminkspiegel, großer Spiegel, extra Wärme im Badezimmer, tolles Bett, umfangreiches Frühstück, Kaffeeautomat für Nachtschwärmer, Kaffee/Tee bereiter auf dem Zimmer, Kühlschrank, Platz im Zimmer. Es fehlte an gar nichts und nichts war mühsam. Toll, vielen Dank!

The hotel in Sheffield- no room service as was short staffed, food was cold and sub par and overpriced, my work laptop couldn't connect to their wifi and they were frankly unhelpful. Advertised pastries in their breakfast and when it finished at 9am (breakfast ends at 10), they refused to replenish and flatly told me they were out of pastries. slept very little as room was super hot and air conditioning wasn't working

Several issues unfortunately.
1. Low doorway into the shower/toilet part of the bathroom. I stayed one night in room 252, and hit my head at least three times.
2. The Triumph bar is way too small for the capacity of the hotel. Went in there at 7.30pm for a meal and drink and struggled to find a free table.
3. Cooked breakfast was cold! The hot plates are not doing their job of keeping the food warm. Could be greatly improved by cooking to order

Spent 4 nights at this hotel, booked through Just Go Holidays. The food was OK; however, the evening meal's service was unbelievable for a so called 4-star hotel. Only two waiters were available to serve over 50 diners. The service was so bad one night that we had to serve ourselves.

Absolute chaos!

The room service was also very poor. Needing a wake-up call, I reported at the service desk that our phone was not operating. Alas, nothing was done about it.

After our first day's stay, my wife and I suspected that the tea cups in our room were not being washed. To test this, I pencilled crosses on the bottom of the cups before we went out for the day. Finding on our return that the crosses were still present, I took the cups to the service desk where I spoke to the "deputy manager." I got no satisfaction! He said that the cups looked clean enough to him, but that he would report the issue to the hotel manager. Regrettably, no one got back to me.

Avoid this hotel if you expect good hygiene!

We had multiple complaints during a 5 day stay. Our room backed onto the back where all you could hear were bottles breaking from the recycling and a lot of truck delivery noises, There is no AC and we had a fan in our room that didn’t work and it took a day to get it replaced. On our last night we went down for dinner and we were told that the restaurant would be open at 6 and to sit in the lounge till then, At 6:00 o’clock we were told that there was only the lunch menus available at the bar as the restaurant was booked for a private event. There were parties going on out our room door in the early hours and McDonalds garbage left outside our room door, We complained and the front desk said a lot of people have mentioned that.We had 6 channels on our TV and told the front desk the first day and they were sending a service tech to fix and we left 4 days later with the same channels

They do not honour the price match guarantee. I found the same room same hotel same dates however they choose which websites they will honour the price match guarantee.

War für zwei Nächte im Hotel Leonardo in Hamburg bei den Elbbrücken einquartiert. Das war vom 12.-14. August. Bei der Ankunft wurde mir ein Zimmer nach Süden geheben. Grosse Fenster nach Süden, weder Vorhänge noch Jalousien waren gezogen. Das Zimmer war weit über dreissig Grad aufgeheizt. Klimaanlage gabs nicht. Ich habe an der Rezeption ein anderes Zimmer verlangt. Hatten sie nicht. Dann das beste, die bereits geleistete Zahlung wurde bis heute nicht gutgeschrieben.

This hotel is very sad. On the outside, the building looks neat. Lobby is also great. However, Hallways are old and carpets are smelly. Very poor room service, 5 nights in the hotel without changing beddings and towels even if I specifically requested it. Also the AC cannot be switched off and the control button on the wall is very old, too difficult to press. I do not recommend and will not come back.

Reserved two adjoining rooms for my family including my 12-year (they counted would as an adult). I requested rooms next door (adjoining/opposite). On check-in receptionist Kristina said the rooms would be opposite in fact rooms were separate by a long corridor (video available). Returning to reception and said, it was important to have rooms together (safety of my child) she said well 'at least they are on the same floor', laughing and smirking and had no intention of trying to resolve. The deputy manager was no better and said my reservation did not specify my request which I had on several emails. When I asked to see my reservation she refused saying it was private! They took full payment on check-in and lied saying they took card details to hold my booking and payment would be on check-out. I received an alert from my bank saying money out of my account immediately. I asked for refund as we wanted to find a replacement hotel with rooms closer together. Shoddy customer service, coupled with lies and sharp practice. Avoid at all costs - worst check-in and experience, ever.

Leonardo hotel sheffield
Terrible food cook can't cook stayed for five days the bed was hard as bullet even with extra pillows room was clean my coach driver was excellent and trips would good but I do not recommend the hotel and food raw yuk not cooked enough 😒

I cancelled my stay with Royal Leonardo Hotel in Brighton but they would not give a refund so I asked for the room to be re-instated giving them 3 weeks notice, but was then ignored and I am now £200 out of pocket.

Staying in the Leonardo Baden-Baden in Germany. Very poor experience. Hotel is being renovated but there was no mention of this when booking. Almost the entire ground floor area is a total building site. You have to tiptoe around workmen with buckets and trowels and drills. It's great to update but building work this extensive should be done when the hotel is closed. Pool was closed, which was very disappointing for my family. Just think it's very deceitful not to have at least a note in the website outlining that there is building work happening and that you might be inconvenienced. Very poor.