Leonardo Hotels Arvostelua 

Leonardos quayside Newcastle absolutely worst hotel I’ve ever stayed in ! Dirty room very poor breakfast . I was promised they’d sent an invoice the morning I left and I’m still waiting 4 days later. Definitely won’t be going there again ever !

Wonderful staff! Nicole was just leaving the hotel after her shift but took the time to get into our car, direct us round the one way and roadwork system and help us enter the secure hotel car park to the rear. She provided us with excellent local knowledge and the best meal deal options nearby. She filled my water bottle with ice to keep it cool on our days out. She also looked after us at breakfast 2 mornings and, without being asked, so on her own initiative, gave us a box of danish pastries and sone fruit for our 7 hour drive home. A lovely jolly and kind lady.

Dayna from the breakfast buffet staff was also excellent, looking after my dietary intolerances. After providing me with non dairy milk & gluten free granola & bread on the first morning, then on the 2nd morning she was there ensuring I had my preferred almond milk and replenished the bread without me having to ask. Excellent memory and customer service … and just such a happy friendly person.

Reception staff were very helpful with maps and directions and room maintenance issues. Well done all!!!

We recently stayed Leonardo Cardiff 23/24 August 2025 King Superior B/B had a great price at Reception matched Booking.Com and allocation of favourite Room 351 Exellent customer service all Staff Breakfast very good and Salmon evening meal great would highly Recommend Advantage Club Member

Everything was fine, but the problem is in the cleaning systems. That system must be changed. You have to respect the customer. If the customer leaves permanently, they can clean. They don't force him to leave and clean. This is rude, lack of respect and disrespect for tourists. What does it mean that our servants are more like animals?😡

I had booked a stay online direct with Leonardo Hotels at their St Pauls Lomdon hotel. However when I subsequently tried to make enquiries of the hotel directly - by both telephone and e mail - then the phone just rang until it just cut off and no one responded to e mails. I became that frustrated with this that I cancelled the booking just before the cancellation cut off time and date. They managed to ruin what had been a planned 2 night stay for 2 of us and which we had looked forward to for a long time. Give careful thought to booking with Leonardo Hotels as you will find their customer service to be appalling and this is borne out by the other negative reviews on Trustpilot.

Geboekt, en op het moment dat we aankomen is er geen plek meer. We zitten vol…. Dus nu? Wij geen plek, ze konden niks qua service betekenen en wij moesten het maar uitzoeken. Vervolgens moeten wij booking annuleren en zijn hier kosten aanverbonden.. ze doen niks qua service! Nooit heen gaan

Stayed at Leonardo royal Birmingham, communicating with the hotel was near impossible they never answer your emails despite multiple attempts, they didn’t give me a cot when requested weeks prior service was not great and stuck me and my toddler by the nosiest part of broad street and the room was as if we was shoved in the corner!

“This was the worst hotel I’ve ever stayed in—dirty room, rude staff, broken facilities, and a smell in the bathroom I can’t even describe. Never again.”

The Leonardo Hotel in Southampton has a great location — especially with plenty of halal food options and a good restaurant just behind the hotel. The room itself was decent and facilities were okay, but a few key issues really impacted our stay.

Firstly, there are no parking facilities at all, which is a big negative. You have to use an overnight car park nearby which can cost over £11 for your stay — not ideal.

The shower and bath were not the best or the cleanest, which was disappointing. But the worst experience by far was with the room swipe card/key. It failed multiple times throughout the day, including three times between 12–1am in a single night. Reception suggested it might have been near an electronic device or magnetic card, but I’m certain this wasn’t the case. I made a complaint and, while they did offer two rooms with extended check-out for free as compensation, the repeated failures were incredibly frustrating. This really needs to be fixed, regardless of whether it’s “in their control” or not, so future guests don’t face the same issue.

Breakfast could also be improved — more hot food and variety would make a big difference. Kid entertainment was either lacking or very short-lived.

Overall, while the location is good, the negatives outweighed the positives for us.
Southampton Leonardo hotel on Charlotte place.

I don't go to the bother of writing reviews normally. Not that guy. But this was SOO bad - I have no choice. Firstly, the receptionist was grumpy. Then, despite having booked an accessible room, (disabled room), the 2 receptionists didn't have a suitable room. They didn't even know what an accessible room was, or had in it ! My wife can't even walk. But the real issue was the food. Just AWFUL. When we asked to speak to a manager to complain about just how bad it was, he/she was "not available. ". If you stay here, never eat the food . . . . . And most other guest over our 2 nights seemed to be complaining. The young lady on the bar handled everything well, but she was without any help from anyone. Poor girl, handled everything well.

A misleading 2 minute walk, it's up hill and with a heavy suitcase is a good hike! We stayed here on the 18th July 25 prior to flying from East Midlands, our room was as far along the first floor corridor as you could go and there are no lifts so with 2 x 25kg cases to carry up was not easy, the receptionist said on checkout they could have got us a Porter! We had already booked to stay here on our return, if it hadn't been a non returnable booking we would have cancelled and gone elsewhere. Our return was on the 2nd August and we did get the ground floor room we asked for (tick, 1 star) on arrival the receptionist was pleasant, for didn't tell us breakfast times or where it was. It was only when I checked my receipt I realised I'd booked breakfast. A conveniently positioned room this time that was baking hot, eventually managed to get aircon working. Twice during the night/ early morning someone tried to enter our room, thankfully I had put the chain in. I was disturbed at 3am by a guest banging their door, by the uninvited guest around 3.15 and again around 9am. The friendliest and most pleasant person we came across was the chap in the restaurant at breakfast, ( the 2nd star) who seemed to be doing everything himself, clearing table, welcoming guests and checking all was well.
On departure I commented that I'd been disturbed twice by 'someone' trying to enter our room, to be told they had me down as a 3am departure, I'm not sure how as we didn't give a departure time. ( take away 2nd star)
In general the hotel is very run down, very noisy as corridors creak and doors bang, would I stay here again.... not in a million years !

ch bewerte hier das Leonardo Frankfurt City South. Eigentlich hatte ich mit Leonardo bisher gute Eindrücke. Aber das South in Frankfurt ist absolut nicht zu empfehlen !!! Die Zimmer sind mit uralten Mobiliar ausgestattet und einfach nur schmuddelig. Es war weder Staub gewischt, noch der Fußboden gereinigt. Das Bad hat ganz muffig gerochen. Die Steckdosen und Schalter für das Licht werden durch das Bett und Matratze vollständig bedeckt und sind nicht zu gebrauchen. Eine Steckdose in der Wand funktionierte nicht und ließ sich komplett aus der Wand ziehen. Am Ende hatte man nur 1 funktionierende Steckdose am Schreibtisch. Aus der Kaffeemaschine im Zimmer tröpfelte der Kaffee raus und es war nicht möglich eine ganze Tasse mit Kaffee zu befüllen. Für den Preis von knapp 100 EUR die Nacht nicht zu empfehlen. Ich hatte es gebucht, weil es in der Nähe von dem DB Stadion in Frankfurt liegt. Das einzig gute war das Frühstück. Das Hotel benötigt dringend eine Renovierung. Die Teppiche in den Fluren waren voller Flecken. Ich hab mich dort nicht wohlgefühlt und werde das Leonardo in Zukunft meiden.

Left my ear buds in my room called back, was told I would be called back, never got that call. I called back a few times, still no call back. Went back to the hotel as no one ever called me back, they never found my ear buds !!

Disappointing. Tried on two separate evenings to contact Room Service and, failing that, Reception from room phone. No answer on either occasion. The room was up a flight of 10 stairs. I was not made aware of possible accessibility issues before arrival and found this challenging which for a "superior" room is not good enough. I had difficulty finding help with my case and struggled with the stairs. Having said that the staff with whom I interacted were, on the whole, very nice and the food, when I finally got it, was fine. TV offerings very poor. Just not good enough for an allegedly highly rated hotel. (Edinburgh, Murrayfield)

Nothing like making a booking that the hotel gets wrong & when they kindly promise to re-imburse they actually change the facts so that they don’t have to re-imburse the customers. When you know you were at the hotel at 10am to check in & you’re told that you got the date wrong & then you see that they update Booking in the afternoon as a ‘no show’. I don’t know why Booking wants to list such hotels on their database when such bad service from the hotel reflects badly known them as well.

Leonardo hotel - Tel Aviv

This business customer ain’t coming back!

Have just booked my 4th visit this year. at Leonardo Hotel Gateshead Quays, fabulous, as always very friendly staff , Ann on reception so helpful, and always give us a welcome as we arrive, the furnishings in bar, and lounge have been renewed, plus an added touch of complementary cold drinks from the dispenser in reception rooms cleaned and all tea coffee and milk , plenty of it every day, the bar staff and resturant staff are fantastic, my next visit already booked

While checking into my suite at the SEAFOS Luxury Resort & Spa Hotel in Nafplio, Greece the Security Guard/Reception Staff negligently directed my partner and I to park in an area incapable of safely accommodating our Van, resulting in substantial damage to the body panels of our vehicle. Following the damage to our vehicle I confronted the hotel Mgr. (Vasilis Keritis) who agreed that his staff was negligent and that he was willing to do what was necessary to restore our vehicle. Yet the following day, when I inquired how the SEAFOS Hotel was going to arrange payment for the repairs necessary to fix our van , Vasilis Keritis reversed his position claiming his staff was not at fault. Out of hundreds of hotels I've stayed, throughout 55+ different countries, this is BY FAR THE WORSE ONE YET!!!

Leider eine sehr enttäuschende Erfahrung mit dem Buchungsservice eines Leonardo Hotels. Auf Grund eines Buchungsfehlers haben wir die Reservierung innerhalb von zwei Stunden wieder storniert - das ganze lag mehr als 6 Monate vor dem geplanten Aufenthalt. Trotzdem besteht das Hotel auf der vollen Zahlung für zwei Nächte. Mehrmalige Kontaktaufnahmen per Email und Telefon blieben ohne Resonanz. Aus unserer Sicht reine Abzocke, denn das Zimmer kann in dieser langen Zeitspanne problemlos neu vergeben werden. Kundenunfreundlich und nicht nachvollziehbar. Wir werden das Hotel künftig meiden.

Inverness Gym. Decent enough facilities. Friendly staff. BUT...... there's rarely keys available for the lockers in the changing rooms even though most of the lockers are empty. So don't bring your wallet, phone etc with you or you'll be worrying about whether they're still going to be there when you finish your workout. I heard one guest complain to staff that his trainers had been stolen whilst he'd gone for a swim. The pool's quite small and they provide kids swimming lessons so if there are more than 3 adults doing lengths you can't get moving. The locker issue is an easy fix but it's been like this for as long as I've been a member. Over a year now.
Update: noticed a sign at the gym today saying they will be changing all lockers over to padlocks over the next few weeks...👍
UPDATE- The lockers have now been altered so you can bring your own padlock, so it's much better.

Stayed at the leonardo hotel Belfast. The room was dirty/ breakfast was canteen/low grade and room not refreshed when requested. Water/coffee was not offered even though included in package. Will not be staying again