Leonardo Hotels Arvostelua 

Leonardo Hotel in Hannover Schneechaos Morgens um 2 Uhr gelandet wollten dort Übernachten es wurden dann Preise aufgerufen zwischen 300-400€. Sind dann doch noch gefahren gezwungenermaßen nachdem wir den Wagen frei geschaufelt haben auf dem Hotel eigenen Parkplatz. So eine Sauerei die Not anderer auszunutzen!!! Übrigens bei der Anreise haben wir inklusive Parken 8 Tage und 1 Doppelzimmer für eine Nacht 138€ bezahlt.....

Budapest (4 Star😳) Hotel really badly maintained, very thin walls, you can hear everything when your neighbours talk!!! We had an awful sleep. Bathroom looks like 30 years old, door totally dissolved, our sink was blocked and we finally bought ourselves some pipe cleaner at the supermarket. Otherwise we would’ve stayed with the blocking until the end. Service is always “sorry”, but doesn’t really help. can’t recommend this hotel at all.

leonardo’s is a nice hotel just one of the co workers were very rude i hadn’t had meant to
for her to hear what i was saying and she was passive towards me and i was nice to her but overall the service is nice if it was communicated better seeing as though i am neurodivergent then i would’ve been reassured over all the male staff are nice and joseph has been really helpful aswell bradford one

Hygiëne wat een bedden. Bad staat gewoon los bah. Jammer dat ik geen foto's kan plaatsen

Very quick check in very nice room and utilities staff are very friendly gym and swimming pool is very nice i loved this hotel

Appalling!!
The reservation line & customer service is extremely disappointing. Attempting to book an extra night to our stay, when I know they have availability is like pulling teeth - painful!! 3 days of calling and messaging still no responses. Unimpressed !!

Had geboekt voor 1 nacht om naar de welness te gaan. Bij de receptie gevraagd of het ontbijt op de kamer gebracht kon worden. Dat kon voor €7,50 extra. En dat hebben we betaald. We moesten een formulier invullen wat je wilt.
Nou de welness was triest. Klein en een sportruimte ertussen. Loop je in je badjas langs de sporters om van een zwembadje naar de sauna ruimte te lopen. En niet eens een aparte ruimte om je om te kleden. Dat moet je doen in een openbare ruimte of de wc. De kamer was netjes. Het ontbijt was voor 1 persoon. 1 ei en niet hard gekookt, de gerookte zalm was er niet. Niet eens 2 bordjes. 1 koffie en hard fruit. T was echt triest. En dat voor die prijs. En dan denk je een nachtje weg. Nooit meer hierheen. Bijna 200 euro en 1 en al teleurstelling

Ik had een kamer geboekt
Er kwam iets tussen waardoor ik niet meer kon komen en ik had al betaald.
Ik had die avond nog gebeld en uitgelegd dat ik niet kon komen meer en betaald heb en of ik een andere datum kon komen een meneer nam op en zei dat ze collega net weg was die dat wel voor mij kon doen dus ik belde de volgende ochtend en de manager kan zogenaamd niet voor mij een notitie maken voor waneer ik er gebruik van wil maken of iets anders voor me doen letterlijk niks bieden ze me dan een kleine korting.
Ik had dit ook een keer met een andere hotel die maakte wel een notitie voor mij en ik kon bellen waneer ik er gebruik van wou maken ik raad Ibis stylez almere aan.
Leonardo totaal niet wilt alleen maar geld geld en jaagt klanten weg
Ik zal hier ook nooit meer in me hele leven boeken en me familie en vrienden hier ook niet aanraden.

Warte jetzt seit 4 Wochen auf die Erstattung für mein Hotelzimmer nach Stornierung. Keine Reaktion auf Mails und bei Anrufen bekommt man nur falsche Informationen. Geht nächste Woche zum Anwalt.

We stayed at the Royal Leonardo in Oxford in August and we had Room 184. The bath was damaged and rusty and the damage had been covered over with Gaffa tape. The shower head was also loose and almost hanging off the wall. We complained about these issues on leaving and were given a discount and free parking by way of compensation.

On this visit we were given Room 184 for a second time. To our surprise, absolutely nothing had been done to the room by way of repairs even though in August we were assured that it would be dealt with, and in fact this time it was even worse in that the room smelled strongly of damp. We went back to reception to complain and were offered an alternative room. Once we got to it we discovered that it too had a damaged and rusty bath so we returned to reception yet again and asked the supervisor to have a look at it. He did so and apologised, saying that we could have "executive" Room 353 on the second floor of the new wing. We had a look at it before accepting but found it to be better not least because it had a proper shower instead of a bath and shower combination.

The other point to note is that the design of the bathrooms in the first two rooms we were offered is cramped in that the shower screen over the bath is so long that it prevents easy access to it. One has to step onto the curved section of the bath to get into it and this is dangerous. The shower screen cannot be swung out of the way because the handle on the side of the bath prevents it from doing so.

The new room, No. 353, was not without its problems either. The fan didn't work in the bathroom. The silicone sealant around the shelf above the toilet had been cut and was lying loose. The shower drain was partially blocked and although it didn't cause the tray to overflow, it was very close to doing so and it obviously had done in the past to judge by the severe water damage/rot at the bottom of the door into the bathroom from the main room. The duvet cover had a hole in it and the stitching had given way along one of the seams.

In conclusion, it strikes us as a very poor state of affairs to discover that a room which was in as bad a condition as 184 never received repairs despite assurances to the contrary. If we were being cynical it would appear to us that a decision has been made not to do anything on the grounds that it's cheaper to give empty assurances and a small discount to the customers whenever they complain than it is to properly strip out and repair a bathroom. In fairness it would have worked on us if it had not been for the fact that we were foolishly given the same room on both our visits, three months apart, such that the deception was revealed!

The staff appear to be demoralised and the general feel of the hotel is that it is soulless and unhappy. The reception area is very nicely laid out but once you get past that the place is bland and unwelcoming and room maintenance is obviously lacking to non existent. But hey ho!; the owner, David Fattal, is still a billionaire so that's alright then!

We will not be back.

Leider eine sehr enttäuschende Erfahrung mit dem Buchungsservice eines Leonardo Hotels.
Ich habe bei der auf Ihrer Website angegebenen Reservierungsnummer angerufen, um mich nach den Parkmöglichkeiten des Hotels( in Frankfurt) zu erkundigen.
Leider war die Gesprächssituation sehr unfreundlich: Die Mitarbeiterin der Reservierungszentrale reagierte auf meine Frage mit dem Satz „Haben Sie meine Frage verstanden?“ – in einem Tonfall, den ich als unangemessen und herablassend empfand.
Zudem war die angegebene Telefonnummer des Hotels trotz mehrmaliger Versuche nicht erreichbar, obwohl sie als offizielle Kontaktmöglichkeit dient.

Achtung Kreditkartenbelastung trotz Stornierung
Achtung! Leonardo Royal Hotel München belastet trotz "kostenfreier Stornierung" und Vereinbarung in der Buchungsbestätigung "Bezahlung vor Ort" die Kreditkarte mit dem vollen Betrag und geben das Geld nicht zurück trotz kostenfreier Stornierung. Warten jetzt seit fast 2 Wochen auf unser Geld, obwohl nie irgendeine Leistung erbracht. Check24 redet sich nur raus mit "wir haben damit nichts zu tun". Finger weg!

Good service specia Earl, Rachel, Fabio and Houssain. Thank you for the warm welcome! We really felt at home.

First time booking the Leonardo Hotel in Dublin.
I booked a room via Agoda & got the dates wrong. I tried to cancel & re-book & was told there was no cancellation.
I then tried to change the date to another date so I could avail of the booking later - no date changes allowed.
I contacted the hotel via Agoda & was told the Hotel would not allow any waiver even though it was a full 8 days before the booking.
I contacted hotel mgmt direct & was told this is our policy - tough luck on you.
I find it amazing that a company working in tourism/hospitality has policies that are so guest unfriendly - plans change, people make errors. I really don't get it.
I'd love to know who operates this hotel & understand why they have such unfriendly & greedy policies.
Of course, I will never use this hotel, or hotels in this group again. Crazy.

On October 16, 2025, I made a reservation at the Leonardo Boutique Hotel in San Sebastian (Spain) from the website of that specific hotel and paid €229.53. It was a one day trip to a nearby city (one hour by car from mine), and by no means to a country thousands of miles away.
To my surprise, I then received a confirmation email from the Leonardo chain stating that the reservation had been made at another Leonardo hotel located in Rehovot, Israel, a place I had never heard of and where I am sure I did not make the reservation. So, it all was obviously due to an error on the Leonardo chain's online booking and payment system. But when I tried to solve it, resevations management in Spain said they coudn´t do anything about it but inform that hotel, and the Rehovot hotel (I phoned them) said that they needed permission to refund the payment and once they got it they would send me an email, all in the same day. Six days later now, I have recieved no news or any answer from them, and they don´t answer phone calls.

Stayed for 2 nights at the Aberdeen union square hotel.
Room was so clean and plenty space. Beds comfortable. Staff were friendly and helpful.
All staff were also very accommodating with us as we all traveled with kids and had a space to sit with them in the evening.

The stay itself at the Heathrow hotel was fine but upon check in the receptionist took payment for parking and I now have a£100 fine for not paying parking.

I paid on arrival for the room and the parking and was offered an invoice over email. I had come from an all night flight so was tired and didnt think to check that I had received the email. I only used the room for a few hours to get some sleep after my flight and before a long drive.

I am now trying to contact the hotel to get my invoice to contest the fine and it has been impossible to get hold of anyone who can help.

There is a telephone number for reservations, they answer but wont help. They direct you back to a number for the hotel but no one answers the phone.

I have now either been given, or found online, 6 different email address and have filled in a form via the online website but no response from any of those.

Terrible customer service.

Stayed in Newcastle Gateshead manager is out of his debt , ran out of parts of menus , bar constantly unattended , mess such as pizza box sat in front of reception all day , bins in toilet full all day rooms grotty wrote to customer service while there and told a manager would contact me during my stay no chance , I stay all over the uk all week every week never again at Gateshead

We went to a murder mystery event here with afternoon tea. For a table of 8 we were given 8 sandwiches that were dry, 6 mini victoria sponges that were store bough. 8 mini cheesecakes, also store bought, 4 chocolate cakes and maybe 12 dry scones. The event which was great was £50 pp so disappointed at the standard of the food. The disability access by foot was atrocious. We walked into the hotel and there was no pavement up to the entrance and no dropped curb for my wheelchair. What dropped curbs there were had bumps of two inches or more at the end and in the middle of the road outside the main entrance there was a huge dip that I had no choice but to wheel into. Defiantly not disabled friendly outside at all.

The hotel charged me twice for my stay. I had registered my personal card to check in, went to the front desk, and asked to switch to my corporate card, which I had received after checking in. The guy said he made the change, I paid for both reservations with my corporate card, and yet they automatically charged my personal card, resulting in two charges.
Now I'm trying to contact the hotel by phone and email (eight times) and they're not getting back to me.
My card statement has closed, and I'll have to pay the amounts plus taxes because I'm Brazilian.
This is total disregard for the consumer, abus