Leonardo Hotels Arvostelua 

Leonardo Hotel in Birmingham
STAFF STEALING - I left two items in the wardrobe when I left. Lo and behold though, apparently I didn’t. I only left one. Why would I lie?! No offer to investigate . So do not stay here because the housekeeping staff are clearly untrustworthy and will steal property mistakenly forgotten .

I had to sleep in the bath tub because the bed was covered in bed bugs 😡

Ich war am 24.5.25 zum Japantag im Düsseldorfer Leonardo Royal Hotel und war sehr zufrieden! Ein sauberes, geräumiges Zimmer, sehr nettes und aufmerksames Personal, reichhaltiges und leckeres Frühstücksbuffet - ein rundum angenehmer Aufenthalt.

Das Leonardo Hotel in Weimar ist absolut empfehlenswert. Top Lage am Ilmpark, Innenstadt fußläufig erreichbar, Bushaltestelle direkt vor dem Haus. Freundliche Mitarbeiter, tolles Frühstück, schöne, saubere und gepflegte Zimmer und Bad, absolut empfehlenswert!

Onduidelijkheid over dingen werken op de hotelkamer, douche/bad combinatie waardoor alles nat wordt tijdens het douchen uitzicht op verwarmings buizen late inchecken vanaf 15.00 pas.vies plafond.kamer wel netjes gemeubileerd.

I stayed at Leonardo hotel Birmingham hotel was fine in general.
My concern was I left a pair of sunglasses in my room upon my return home I noticed they were not in my bag.
I contacted the above hotel the next day logged my details for house keeping to confirm.
To cut a long story short I would say at least 15 phone calls all with I will call you back no call back?
and the last call today 21-05-25
They confirmed that they had not been handed in to house keeping.
For me now this review is not about loosing the glasses its about how it takes over a week to say the item was not handed in ?
To me this is arrogant and dismissive

I am currently going through a booking process with this hotel group which is not fit for purpose. It is frustrating and inaccurate.
I have a booking already made for July for a room with 3 adults and one 11 year old in prep for a cruise which hasn't been a problem. I have tried several times to book for a cruise in October and to call the reservation team of which the website tells me that it recognises my email (should hope so) and gives me a price. Try to book and it won't let me. Emailed customer support and they're not being helpful. They told me that because my son is 12 or under he can't share the room they've allowed us to book despite him being 11 on the first booking and he'll be 12 on the second. He won't be 13 or 14. He will be 12 and I made sure that I clarified the 12 and under policy they have. I have escalated my complaint but am not happy that this hotel group have any interest in their own policy or booking process other than now trying to 'upsell'.

Boede på deres hotel i Inverness.
Virkelig dårlig service. Ville købe en Aperol Spritz i baren. De havde flasken, den var åben og havlfyldt, men de måtte ikke sælge den for deres manager, fordi den ikke længere havde den på kortet. Hvorfor så have den bag baren? Selv efter gentagende opfordringer, var de ikke til at ændre mening. .
Værelset var også slidt, radiatoren hang skævt og gulvtæppet på værelse var voldsomt slidt og beskidt. Boede på værelse 212
Did they forget that they are in the service business.

I will say that the staff in general were helpful and accommodating. However there was no decaffeinated drinks available in the room and only 2 bottles of water, which some of you would say that’s fine, and I would fully agree. As one bottle was sparkling and the other still. Therefore this left us with one bottle of water to drink between us both.
When we went down for dinner my wife mentioned the problems and was told they would deliver some decaf tea and a bottle of still water. On return from dinner nothing had been delivered. The situation was eventually resolved after a further 2 phone calls.
Our main problem was the room. I booked a superior double room with balcony, which in my opinion left a lot to be desired. The balcony I would estimate had not seen a mop or any kind of cleaning cloth in several months or year. The taps over the wash hand basin were severely tarnished and looked disgusting, the basin had a nice big crack in it and I would suggest had germs in the crack. The sink was partially blocked and I would consider had been for a while. I could go on with more but I won’t.
In general the room was well below the standard to match the description. The food was ok but nothing to what we expected. In summary the whole experience was not what I expected from a high class chain with a high price.

Stayed at Leonardo Brighton great hotel excellent buffet breakfast. The staff were top notch especially Prashad the manager. Gea and Kiran.Great hotrl

Van 15 tot 18 april hier verbleven. Afspraken met de servicedesk zijn niet te maken, communicatie snappen ze niet. App voor de schoonmaak werkt selectief. Niet hoe jij het wilt maar hoe het hun uitkomt.....
Ontbijt, 1 x geprobeerd. Er was van alles niks en wordt niet aangevuld. Je mag wel € 19,50 aftikken. Kamers klein maar netjes. Avondeten goed en betaalbaar.
Na mijn klachten nam Melanie telefonisch contact op. Hoop redenen zoeken waarom eea wellicht niet goed ging. Ze ging bij een volgend verblijf een upgrade doen. Grotere kamer, ontbijt en parkeren voor de prijs van alleen een standaard kamer. Ik wilde 9 juni. Helaas... net een grote groep..... maar als ik zelf bij Leonardo of Booking wil reserveren is dat gwn mogelijk. Dit heb ik haar laten weten, maar het blijft stil. Kortom customer service zonder inhoud en nee, ik ga mijn review niet aanpassen Melanie. Voor mij geen Leonardo meer. Nooit meer Elke geloofwaardigheid is weg!

SLECHTE SERVICE AAN DE BAR, MEER DAN 30MIN WACHTEN OP DRANKJE, ONBESCHOFTE NACHTPORTIER

We recently visited Leonardo Bristol for a concert. The receptionist was very helpful as were the other staff who were friendly and welcoming. When we arrived at our room, it had been decorated with hearts and balloons with a bottle of bubbly ready for us. It was a surprise for our 28th wedding anniversary. A colleague of my husband had mentioned this to the Leonardo hotel in Plymouth where they had been staying for work. Rachel in Plymouth had contacted the Bristol hotel and arranged the surprise for us without us knowing. Thank you Leonardo and the staff at the Plymouth and Bristol hotel, in particular Rachel for setting it up, very thoughtful indeed!

We have visited the Nottingham Leonardo hotel 20 times in recent years. Reception staff are very friendly and welcoming, with special mention of Libby and Robin. The food is American style bar food, and special mention for Julie and Jack who gave us excellent service.

Our only criticism is the poor heating of the bedrooms

We will certainly use Leonardo hotels again in the future

Stayed at this hotel recently. The hotel itself was okay, comfortable & clean but I am writing this review regarding management & the honesty of the some of its staff members. I had a long drive to & from the hotel & because of this I was tired & left an expensive red LED light mask I use daily to help with scarring on my face. I rung the hotel about 6 hours after I left assuming it would have been handed in. How wrong was I! Chloe the manager on at the time couldn't have cared less that such an expensive item had by accident been left in the room nor could she have cared less that the item hadn't been handed in by the staff. I explained the situation & assured her the item was in the room as I had used it just that morning but again she insisted it had not been handed in. I am at a loss that such an item has been stolen & I am really disappointed how this has been handled. Never did I ever expect hotel staff to steal or to not care less. Chloe couldn't wait to get me off the phone & didn't empathise or even offer to take the matter further. I will not be staying at this hotel or the chain again & will be speaking to Egencia & the company I work for to get the hotel chain taken off our recommended hotels.

I have been staying at the Leonardo Hotel Hinkley Island every week for six months for work. While I had the option to switch hotels I chose to return every week. The rooms were spacious, comfortable and clean. The gym was great and an added bonus when you are working away from home. The restaurant was lovely and the food was always excellent with enough dishes and menu changes that I could rotate and not become bored with the food. However, the real reason I kept going back week after week was the staff at the hotel. Even when they were exceptionally busy they went out of their way to be helpful. Special shout out to Chaz in the restaurant who always made my dining experience a pleasure and whose service was second to none. Thanks to Evie who made sure my hotels bookings were always sorted even when I had to make last minute changes. I would stay here again without hesitation and would recommend this hotel to anyone travelling the dreaded M1 corridor.

Leonardo Hotel in Esslingen, mit freundlichen Mitarbeitern
hat schöne große Zimmer, mit neuer Technik ( Fernseher, Tablett) Gut die Kaffeemaschine und der Kühlschrank
Prima im Bad, der Vergrößerungsspiegel für Kurzsichtige
Nach einer guten Nacht ,ein tolles Frühstück genossen

My Gucci shoes got stolen from my hotel room, and I’m being taken from pillar to post. I’m also being told to wait till I get to South Africa before I have a conclusion, which makes no sense! We pay way too much money for these kind of things. Utterly disappointed in this hotel and it makes me wonder what kind of place it is!

Very poor customer service- our trip was cancelled due to a friend’s deteriorating health, the booking was not able to be transferred to enable us to use it, I will not recommend this hotel chain and shall not use again

Fantastic stay, clean, good amenities and location. No complaints