Legend Fires Arvostelua 324

Great web site easy to find what I needed,not fitted as yet so can't comment on that.

The staff at Legend fires are very knowledgeable and helpful and are easy to get hold of and return calls promptly. Legend fires are of a very high quality, sourcing the parts from reputable companies. They came highly recommended to me and I have been very pleased with my fire. I have no hesitation in recommending them as an excellent quality fire.

Found it fairly easy, to use the website, delivery made when they said, driver polite and courteous, and the fire looks like a brand new fire now.

Easy to order.
Delivered very quickly.
Kept informed.
Couldn’t be better.
A perfect service.

Very pleased with this company. We needed a new coal bed for our Legend Spirit fire and as it was 12+ years old, we weren't sure if the one they were selling would be the right fit. They responded to my emails promptly and were very helpful. The item came the day after ordering although we weren't in a hurry for it. The only downside was the cost of delivery. It would have been nice to have had a choice for a cheaper delivery.

After mistakenly ordering the wrong item a phone call quickly rectified my mistake. As I am extremely deaf I try to avoid the phone at all times. The lady who took the call could not have been more helpful. She had a great telephone manner and spoke clearly with humour and friendliness. She immediately retrieved the outbound parcel and organised the correct part to be sent. She said it would be with me next day. It was, arriving before lunchtime. Great service.

No problems

Item ordered on Friday, despatched on Monday, received on Tuesday. Kept informed and delivered promptly.tried to set up the non display remote with my Legend gas fire without success. Contacted tech team, spoke with Jess, who was excellent, it transpired that it was not compatible- my current remote too old, and we agreed to that I should return the remote for a refund,which I have. Jess suggested further options of a replacement remote hub or possible a new fire which I said I would look into.Excellent customer service.

Great service. I have ordered gas fire parts from Legend on several occassions over the past 2 years and all were delivered within a couple of days.

Great service good website making it easy to find the right spare parts.

Didn’t realise they were shut over Xmas had to phone up there was some confusion over my order eventually sorted

Order delivered in good time and was exactly as expected

Excellent service, wasn’t sure which part was suitable for my fire. Just one email gave me all I need to know and the part was delivered two days later.

Did what it said on the tin

Fast and efficient delivery

Ordered a part online on 11 December 2024. Not posted until Thursday 19 December 2024 and only after 2 phone calls requesting a tracking number??!!. Very slow dispatch time and promises not kept.
Thankfully item was received Friday 20 December 2024. Sorry, but if you want a quick delivery, I would choose another company.

Simple replacement job. Speedy delivery, well packed.

The rear support was broken on delivery-you might want to add something to your packing next time out.