Not totally Legends fault, but after taking delivery of the order, part of it was broken as it had obviously been dropped during transit. There was no information on the packaging stating the conten... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
From ordering to delivery was only couple of days. Parcel well packed and contents undamaged. Opened it straight away as last time I left it couple of months till colder weather and found small amou... Näytä lisää
Yritys on vastannut
Fantastic service and brilliant fire to make a statement in our garden. So much care was taken to deliver, put it together and then take time to go over all the things you need to know and ke... Näytä lisää
The reason my experience was great is from the beginning the person who I dealt with was very helpful and informative about which parts that I needed.But unfortunately I found a slight flaw on one par... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Yhteystiedot
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Yhdistynyt kuningaskunta
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4,6
Erinomainen
324 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service and great product
Great service and great product, chaps who delivered also setup and talked through how to look efficiently burn wood and maintain the cube fire and took the packaging away. Really pleased, look forward to firing up and enjoying
27. maaliskuuta 2025
Vastaus yritykseltä Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Great communication
Great communication, fast delivery. Lovely delivery men. Great product
27. maaliskuuta 2025
Vastaus yritykseltä Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Broken base.
The replacement pebbles and base arrived very promptly but the base was broken when we opened it. We were very disappointed as we’ve a party arranged and won’t have the new pebbles in time now.
Customer Services were very helpful and will post out a replacement.
26. maaliskuuta 2025
Vastaus yritykseltä Legend Fires
Thank you for your review and for letting us know about the issue — we’re really sorry to hear that the base arrived damaged, especially with a party planned.
While we take great care to package items as securely as possible, unfortunately damage can occasionally occur in transit. That said, we’ll always act quickly to put things right.
We’re pleased our Customer Services team was able to help and arrange a replacement straight away, and we appreciate your understanding.
Thank you again for your feedback and for choosing Legend Fires.
Excellent customer support
Fast reaction after order and very good customer service indicating an obvious error in the order of spare parts. The error was corrected and the correct parts were sent within days. I can highly recommend the company. Thanks.
26. maaliskuuta 2025
Vastaus yritykseltä Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Vastaus yritykseltä Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Vastaus yritykseltä Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Prompt Service
From ordering to delivery was only couple of days.
Parcel well packed and contents undamaged.
Opened it straight away as last time I left it couple of months till colder weather and found small amount of damage. Customer services replaced damaged piece without charge which was very much appreciated.
20. maaliskuuta 2025
Vastaus yritykseltä Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
I bought some replacement coals for my…
I bought some replacement coals for my fire. They came very quickly and are a perfect fit.
19. maaliskuuta 2025
Vastaus yritykseltä Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Ordered Vantage coal set that arrived…
Ordered Vantage coal set that arrived following day in advance of gas fire service.
Shape of coals slightly different in shape than original, and fit perfectly in fire place.
Looks great and comforting when in use.
19. maaliskuuta 2025
Vastaus yritykseltä Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Very easy to deal with and I found them…
Very easy to deal with and I found them very professional
11. maaliskuuta 2025
Vastaus yritykseltä Legend Fires
Thank you so much for your wonderful feedback!
Goods received damaged
Unfortunately the rear unit of the coal set was damaged in the packaging. Awaiting a response to my email for a replacement.
I am pleased to update my review following the speedy receipt of the replacement unit fully intact.
7. maaliskuuta 2025
Vastaus yritykseltä Legend Fires
Hi Andrew, Many thanks for your feedback and I apologise about the damaged item. We make every effort to package the items as much as possible but unfortunately they are in the hands of the carriers from us to you which does lead to damages from time to time. We do carry stock of the individual items for such events so you should receive the replacement part within a couple of days. If this isn’t the case please contact me directly on jack.calvert@legend-fires.com and I will make it right. I hope you will have a better experience and consider updating your review. Many thanks, Jack @ Legend Fires
Vastaus yritykseltä Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Excellent customer service.
Replacement Vantage Coal Set received within 24 hours of ordering. Telephone enquiry dealt with politely and efficiently, easy ordering and tracking process.
6. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
I can’t give enough praise to this company
I can’t give enough praise to this company and it’s staff from my personal experience i wanted to give my gas fire a full revamp coals,trim,fret and more the
Lady that helped me (Jess taylor) was brilliant her knowledge and advice was so helpful after i had made wrong decisions she put me right to what i should have ordered and dealt with returns speedily and with professionalism and patience.
This will be a one stop shop for me in the future i won’t look elsewhere once again well done.
7. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Legend Fires
Thanks for the lovely feedback. We’ll be sure to pass this on to the team — they’ll really appreciate it.
Thanks again for your support.
Spot on👍
Absolutely brilliant from start to finish...new coals fit perfectly looks like a new fi.very pleased
4. maaliskuuta 2025
Vastaus yritykseltä Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Vastaus yritykseltä Legend Fires
Hi Stephen, Many thanks for taking the time to leave us a review! Please let us know if there is anything we can do to get the 5th start Thanks, Jack
Excellent customer service
Excellent customer service. Helpful advice and product very satisfactory easy to fit and looks great.
24. helmikuuta 2025
Vastaus yritykseltä Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Simple to order part and quick delivery.
Ordered new oxy pilot, arrived in 36 hours and fitter had installed the next day. Postage cost was a bit high at over £8 for a lightweight part.
12. helmikuuta 2025
Vastaus yritykseltä Legend Fires
Thank you for your review and for your positive comments regarding the delivery speed — we’re pleased to hear the part arrived quickly and was fitted without delay.
We appreciate your feedback on the postage cost. We use a next-day delivery service to ensure critical parts arrive as quickly as possible, which can come at a premium. That said, we’re always reviewing our shipping options and processes to find ways to be more efficient and cost-effective for our customers.
Thanks again for choosing Legend Fires — it’s much appreciated.
Great service
Great service, good products delivered promptly and well packaged plus they included an up to date service manual when I enquired on how to place the coals.
12. helmikuuta 2025
Vastaus yritykseltä Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Spare part delivered within 2 days in…
Spare part delivered within 2 days in time to be fitted by gas engineer.
10. helmikuuta 2025
Vastaus yritykseltä Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
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