Le Creuset UK Arvostelua 

Thanks to Carla for speedy help resolving my problem, much appreciated.

Absolutely Fantastic customer service from Carla .

Extremely helpful and polite and resolved my issue

She is an asset to the company as very respected and actually helping you to get a resolution .

Thank you so much.
Jaz

Great post product support from a reputable and quality supplier.

Amazing response from Le Creuset when I asked for help with my pepper grinder that stopped grinding
I didn't have a receipt as I'd bought it several years ago but Carla at Customer Service was very helpful in talking me through my options as the colour wasn't available any more.
I am very happy with the service I received and look forward to receiving my replacement very soon. Thank you.

Very quick and positive response to my question about a product. Very pleased with the outcome. Le Creuset products are very good and so is their Customer Service.

Great communication from the team, thank you for your help

Fabulous agent and quick responses to all my questions. I wish all companies had such efficient customer service support!! ⭐️⭐️⭐️⭐️⭐️

Great, supportive and responsive service.
I would definitely recommend and buy more of their range

Always helpful and always willing to share some advice. Best customer service across all companies. Please continue this way.

Excellent customer service from Carla and Le Creuset

I had an issue with a Le Creuset salt mill that had broken, and I have to say I was incredibly impressed with how pleasantly and efficiently it was handled.

Le Creuset took the faulty mill back and replaced it quickly and without any fuss. The whole process was straightforward, friendly and speedy, exactly the kind of customer service you hope for when something goes wrong.

It’s lovely to see a company stand behind its products and make the customer experience so easy.

Excellent service from start to finish! Thank you, Carla; thank you, Le Creuset!

It's great to see a company who cares about their customers. I contacted the support line after my new cereal bowl chipped away after it's first use. They were really helpful and provided top of the class customer service. After a few steps via email, they sent me a new bowl. Keep up the good work Le Creuset, I wish more companies were like you!

We weren't expecting the level of assistance and kindness that Le Creuset provided. We only needed to purchase a replacement tea pot lid for one we had broken and they kindly sent us a whole new teapot free of charge. This was incredible after sales servic.

We had a problem with a pepper mill.
The problem was dealt with in a swift manner by a professional helpline team member

Lovely polite, kind and professional telephone manner and most efficient customer services in resolving problem immediately with no hassle, would highly recommend. And many thanks to Carla.

“The response was very prompt, friendly and helpful.

Le Creuset customer service is second to none.
Carla was fab! So lovely to deal with a human. Products are pretty great too!

Super helpful team - very knowledgeable and keen to help however they can in preserving family le creuset pieces.

Dionne Fryer and Lesley Morton went above and beyond to ensure that I received a very favourable and very unexpected outcome to my customer service query. They resolved my query on an older item very quickly and were able to send me a brand new replacement to my address. We have a big collection of Le Creuset products now and having the reassurance of outstanding customer support, ensures that it will only continue to grow. Thanks again to both of you!

I contacted the Le Creuset Helpline as my pepper mill had stopped working. It was covered by the 10 year guarantee. I received friendly personal service from the Helpline team and of course I am happy with the perfectly working replacement pepper mill which arrived today - thank you.

Thank you so much to Lesley and Sophie who dealt with our issue very professionally and with great customer service.
Lesley was particularly patient with us when it came to sending the required information - much appreciated.
They kept us fully informed from start to finish, which when sending expensive items through the post is very reassuring.
We cannot fault this company on this, and a previous interaction with their customer service team. And of course their products are great (you get what you pay for), and their lifetime guarantee actually means it - no quibble.
Hopefully we wont need to get in touch with the team for another 20 years.