Le Creuset UK Arvostelua 

Carla was very helpful and made the replacement fast and easy.

As a user of La Creuset cookware for over 40 years, I was rather disappointed with the response from the company saying that they wouldn’t give any guarantees on my worn out cookware. Even though they now give a lifetime guarantee.

I’ve advocated the cookware all my life and so I thought they could at least offer some sort of discount on replacement items for my worn out pans.

Service was incredible. Darcey was exceptionally helpful all the way through the process

A very satisfactory outcome .
Love Le Creuset products.

I contacted Le Creuset UK regarding the deterioration of the surface around the top edge of my sauté pan. I have had the pan for around 7/8 years. Their response was quick and efficient - they asked for me to return the pan for inspection. Once received they contacted me within an hour to say that even though the deterioration wasn't due to a defect that as a goodwill gesture they would replace it. The new pan was delivered within 2 days.
Excellent customer service from Sophie and Dionne.

They were totally lovely - I simply sent them photos. They replaced my pepper mill top :)
Very professional but also very kind.
Still excellent items .

My product arrived broken . However i immediately contacted the " customer svce "department . Got a prompt reply from Sophie who set about getting me a replacement , straight away ,cannot ask for anything more ( tho just hope this one is better packed ).

Liz was so helpful and knowledgeable in the Islington store, we had a wonderful experience!

I am really happy with all of the items that we use from Le Creuset- we have a lot which we use every day. Even when we had a minor issue with one of our baking trays Carla dealt with it on the same day that we raised it and offered to replace it. I highly recommend them.

Had an issue with an item I ordered. Got a replacement sent out within the week!

One of the items in my order was unfortunately broken when it arrived , but when I contacted Customer Services about this, they were so helpful and said they would send me a replacement asap . I just had to send in a photo of the broken item 👍

Helpful, a true helpline and solve the issue quickly

Very fast and professional. Excellent warranty

Carla was fantastic from Customer Services. We initially spoke on the phone and this was followed up by very clear and succinct instructions with information on subsequent steps, possible outcomes etc. She made the whole process really simple and I was delighted with the eventual outcome of my query. This is what customer service should look like! Absolutely exemplary! Thanks carl and Le Creuset.

Thoughtful and caring support. Easy communication and fair resolution, as I would expect from Le Creuset. Worth the extra price to have lifetime warranty.

Bought a roasting tray and it gave the dimensions as 35cm but when I got the tray it has handles that stuck out and wouldnt fit in my oven.
No big deal and as soon as I checked it wouldnt fit I returned it that same day. I had to wait 3 and a half weeks with multiple emails and live chats to get them to process the refund and was just told that they can be busy and it takes as long as it takes to check returned and I just had to wait. So frustrating as I was told by live chat they had my package returned and then woudl get an email saying that they were still checking so not very clear communication at all.

I would not recommend this company based on their customer service.

Amazing customer service. A recent incident where the lid from a stoneware dish cracked in half during cooking.
The item was around 3 years old and we had no proof of purchase available. We reported this to Le Creuset and they immediately advised that we wouldn't necessarily need proof of purchase. We described the issue and provided a couple of photographs. A replacement product is being issued at no cost to us. Indeed, the item we lost is no longer available so they have provided the closest possible alternative which I suspect is of higher value than the original.
Extremely impressed and is an example of how good customer services can be. Thank you and well done.

Had an issue with my Le creuset pot . Sent it in for warrenty inspection .Customer service are AMAZING they sent me a prepaid postage label sent it over .And within a week i got an email saying it was covered by warrenty and 3 days later i got a new replacement . And this is why i will continue to buy and use there products 5*

A casserole dish arrived broken (due to rough handling by courier) and a replacement was despatched quickly and efficiently

The shop was very welcoming, Carole was lovely and so helpful in helping us pick pieces for our first kitchen as a couple. She had lovely suggestions and treated us so well.

Thank you Carole !