Le Creuset UK Arvostelua 

After sending two emails to Le Creuset 'customer service help desk' about a faulty casserole dish which received no replies, I contacted Lee Tibbit (Managing Director Le Creuset UK) directly and asked for his assistance. After waiting a month I still have not heard from him. From my experience I can only conclude:
1. Le Creuset dishes are not as good as the company portrays them to be.
2. The 'Lifetime Guarantee' is not honoured so is worthless
3. Le Creuset customer service is extremely poor and they are happy to ignore customers who have issues with their products
4. Lee Tibbit is not interested in customer satisfaction

I had an issue with an item I bought, and Le Creuset provided excellent support. I truly appreciate the care and attention they took in assisting me.

It is always a pleasure to receive such helpful, courteous, and professional service. Please accept my sincere thanks for your time and effort. I would be very happy to recommend Le Creuset to others.

Very disappointed with the customer service I have received from Le Creuset.

Throughout this process, every response has taken days and days to receive, which has been frustrating enough. However, after a resolution was agreed and I returned the item exactly as instructed, my emails now appear to be being ignored altogether.

I was advised that the matter had been passed to their Finance team and that I would be contacted regarding the refund. Since then, I have sent multiple follow up emails requesting an update and have received no response.

At this point, Le Creuset have my money, they have my casserole, and I am left completely out of pocket with no indication of when this matter will be resolved.

I understand delays can happen, but a simple update or acknowledgement would go a long way. For a premium brand with such a strong reputation, the lack of communication and poor after-sales service has been incredibly disappointing.

Reference numbers:

LC:03350004880

LC:03350004984

LC:03350005352

Great customer service from Sophie Hunt. It was only a small item that needed replacing and the service I got was amazing. A big thank you to them.

I have been a big fan of Le Creuset products for many years: cast iron, stainless steel, baking trays...it's Le Creuset or nothing!
I even buy Le Creuset as wedding presents...
Additional attraction was the lifetime guarantee on all products.
I didn't need to use this over the years except on one occasion when a baking tray (which is not being sold any more) rusted.
I took it to my local store and it was replaced with no questions asked.
However, when I recently took one small cast iron dish to be replaced (it had rusting across the rim) I was told I needed to do it through customer services as the colour of the pot was not made any more.
The customer service was responsive and prompt in communication.
Unfortunately, I found out that the lifetime guarantee is now a thing of the past.
I was given scenarios under which I could claim replacement and it didn't sound that there is much guarantee at all.
Kindly, though, customer services did send me a replacement pot as a gesture of good will for which I am very grateful for.
I don't know what kind of experiences forced Le Creuset to change their policies, but I'm a little sad they did.
They were the only company I ever had to deal with that had that touch of the good old days when things were made to last and the companies were proud to substantiate it with lifetime guarantees.
On the other hand, Le Creuset dishes are fantastic, and I know they will last me my lifetime and I will pass them on to my children, some of who have already become fans just like me!
However, on these rare occasions which I hope don't happen again, it would have been nice to just have that piece of mind.
To sum up, I am happy Le Creuset still exist and make their fabulous cookware, they are beautiful, heavy, inspiring and very special.
I wish the company very best in the future and all its users many gorgeous meals, cooking and food enjoying times with their loved ones.
As the Old Book says, Ecc 2: 24 "24 There is nothing better for a man, than that he should eat and drink, and that he should make his soul enjoy good in his labour."

Great customer service . Replaced my faulty frying pan with no quibble a d dealt with very promptly

Quick replies to emails
Easy to follow instructions for faults
Super speedy delivery of goods

Very polite and efficient staff

Pepper mill developed a crack. Replaced with no quibbles at all. Great service

Excellant guidance by Kerry on duty on the visit.

Jennifer was brilliant, speedy replies super helpful

Let me preface my review by saying that I love Le Creuset Products, own many of them, and if they didn't offer a warranty at all, I would rate them as a 5-star company.

Sadly, they do offer warranties, including a lifetime warranty on their toughened non-stick pots and pans. I had 2 frying pans from this range, which stopped being non-stick. We followed all the product care guidelines, but after a couple of years, they simply didn't work anymore.

When I contacted their customer service about this, after some forwards and backwards, and some pictures, I was told that the warranty was not valid as the pans showed signs of overheating. When I pointed out that they had only been used on inductions hobs with oils whose smoke point was lower than the recommended maximum temperature, I was told - quite condescendingly - that it was no reflection on my usage or care for the pans, and I may have done everything in the care instructions, and used the pans as intended, but the warranty was not valid.

I can only surmise from this interaction that the warranties are in fact fake, and Le Creuset has no intention of honoring them. I've seen plenty of dodgy sales tactics before, and I'm not terribly surprised, but I am disappointed, and want to share my experience so others can adjust their expectations accordingly.

After years of buying thier products, I will be buying my kitchenware elsewhere from now on.

Honoured their warranty without much hassle, easy return and quick replacement. Helpful service throughout

Issue dealt with promptly and fairly.

They sent me a replacement salt mill when mine broke, even though it was a gift!

I bought an enamel kettle two years ago from them and recently noticed rust on the inside and in my drinks. On closer inspection the inner enamel has started wearing away. Having a five year warranty I assumed this could be replaced. I contacted them and received a reply on how to operate a kettle and the option for 30% off another one. Apparently this is normal wear and tear. I obviously know how to use a kettle and I obviously do not want to buy another one that will do the same! Bought a beautiful stainless steel one from Aga instead.

I recently received an order from Le Creuset and immediately noticed that the parcel felt unusually light. When I opened it, the box was empty and the item I had paid for was not inside.

I find it unacceptable that a package could be dispatched in this condition. As a customer, I paid for a product that I never received, yet I am now left having to chase a resolution.

Under the Consumer Rights Act 2015, the retailer is responsible for ensuring that goods are delivered to the customer. An empty box is not delivery of the goods I purchased.

I am requesting a full refund and expect this matter to be resolved promptly. Until then, I cannot recommend ordering from Le Creuset based on my experience. Very disappointing. Order Number UK00553549

After contacting customer services and sending some photos of the problem I received a replacement within a week very pleased

Carole was very helpful when we went into Le Creuset about our frying pan that had a lifetime guarantee. The food was sticking to it so it wasn’t working properly.
We were able to get a new frying pan and actually because Le Creuset products are so good and the lifetime guarantee held up today we ended up spending a £160 on a set of roasting tins and a baking tray after our Denby ones failed.
We will recommend these products to other friends and family

Carole was very helpful with great customer service and helped us make our new purchase which we’re very happy with.

I really liked the service, it was super fast.

My issue with a faulty salt cellar was dealt with speedily by Carla, and although the replacement has not yet arrived, I have received notification that it is on the way. Thank you.