Really impressed by the quality of the products and service. I bought my friend a tennis bracelet for a special occasion and they absolutely love it, especially the sapphire gemstone which is stunnin... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Super helpful customer service with a small issue. Good quality products. Bought for a bride and Mother of the Bride ... exactly what we wanted!
Amazingly wonderful Sunburst White Mother Of Pearl Earrings Emerald Green Gold. You never really know what to expect when you order things on line BUT these did not disappoint. I have start... Näytä lisää
Yritys on vastannut
Stunning superb quality tennis bracelet! So sparkly !! Absolutely beautiful and with an evening gown would look like real diamonds as the stones are not too big and flashy. The stones are the size you... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Latelita
Yrityksen kirjoittama
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CONTACT US
Welcome to our profile page
Latelita is a British designed, atelier jewellery brand.
Our designers are on a constant quest to find the perfect blend of Eastern influences with contemporary British design to create unique atelier jewellery which is made to last.
Created in 2012, Latelita has rapidly grown into a widely recognised brand at the pulse of fashion & style.
Inspired by our heritage and our individual taste of fashion, our truly autobiographical collections incorporate ancient motifs and carefully sourced semi-precious natural stones with exceptional colour and character.
Working with the finest artisans & gem cutters gives us the unique edge of being able to conceptualize, design and handcraft; iconic pieces from within our atelier.
Whether seeking to make a statement with our conversation pieces, or to find the perfect gift look no further than Latelita London.
Without further ado, we would like to virtually welcome you to the world of Latelita. From our design integrity, to our online atelier and our 5-star rated customer service, we have made no compromises.
We sincerely hope that you will keep coming back to our store to discover more of the fabulousness that will be waiting for you.
Latelita is a registered trade mark under IPO and is owned by Alf Trading general partnership which is VAT registered under 173390111 with HMRC.
Yhteystiedot
2A Lennox Mansions, Clarence Parade, PO5 2HZ, Southsea, Yhdistynyt kuningaskunta
- 02392818492
- help@latelita.com
- latelita.com
4,6
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Pros y contras
Pendientes fieles a la foto, hermosos, pero los devolví porque vi el cierre muy flojito. No encuentro la calidad acorde con el precio. Envoltorio, presentación y envío, muy bien, servicio post venta de devoluciones, perfecto.
11. joulukuuta 2024
Vastaus yritykseltä Latelita
"¡Gracias por compartir tu experiencia! Nos alegra mucho que hayas apreciado el empaque, la presentación y nuestro servicio postventa. Lamentamos que los aretes no fueran exactamente lo que esperabas en términos de cierre. Tus comentarios es increíblemente valioso para nosotros y nos aseguraremos de investigarlo más a fondo. ¡Esperamos tener la oportunidad de superar sus expectativas en el futuro!
Atentamente
harriett
Atención al cliente de Latelita
I have ordered several pieces from…
I have ordered several pieces from them. The shipping is prompt and the items are always beautiful and high quality.
31. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latelita
Thank you so much, Alexandra! We're delighted to hear you've enjoyed our jewellery and appreciated the prompt shipping. Your continued support means the world to us, and we’re thrilled to know you’re happy with the quality of our pieces. 💖 Looking forward to helping you find more treasures in the future!
Kind Regards
Harriett
Latelita Customer Care
Beautiful earrings and amazing service!
Super fast international delivery, gift boxed beautifully and the earrings are absolutely stunning. Super happy with the service and love my earrings!
13. joulukuuta 2024
Vastaus yritykseltä Latelita
Thank you so much for your wonderful review, Ting! 🌟 We’re thrilled to hear you loved the earrings and that they arrived so quickly. It’s fantastic to know you’re happy with the gift box and our service too. Enjoy your stunning new earrings, and we hope to see you again soon!
Kind Regards
Harriett
Latelita Customer Care
Vastaus yritykseltä Latelita
Thank you for your kind words, Kate! We’re so glad you love the earrings and appreciated the speedy delivery. It’s always wonderful to hear our quality meets your expectations. 😊 We look forward to seeing you again soon!
Kind Regards
Harriett
Latelita Customer Care
Better late than never!
Unfortunately items ordered took longer than advised eg almost 4 weeks probably due to Xmas rush. However communications from Latelita staff were good and items arrived intact. Excellent quality jewellry with great packaging.
3. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latelita
Dear Nick,
Thanks for your kind review and I am sorry to hear that your parcel to Australia via Royal Mail took slightly longer than usual due to Christmas rush. Our advertised delivery times to Australia via Royal Mail is 9 to 14 working days and in your case the parcel took 16 working days to be delivered. Rest assured that we`ve passed your feedback on to our managers for future delivery option considerations.
Wishing you a happy new year.
Latelita
the earring is defective
the earring is defective, the part of the back clip is crooked and cannot be closed. Not a good quality. So i have to send back and change to a gift vouvher otherwise if i want the money back i should pay a lot to transfer it.
12. joulukuuta 2024
Vastaus yritykseltä Latelita
Hi Bea,
Sorry to hear about the issue with your earring back. Please reach out to our customer service team directly at info@latelita.com—they’ll be happy to assist you further. Trustpilot isn’t the best platform for resolving queries, so contacting us directly will ensure a quicker response.
Many thanks,
Jenny
Latelita
Vastaus yritykseltä Latelita
Thank you, Breda! We're so glad our customer service team could assist you. If you ever need anything else, we’re always here to help! 😊
Kind Regards
Harriett
Latelita Customer Care
Vastaus yritykseltä Latelita
Thank you, Niamh! We're so glad you love the earrings and appreciated the gift packaging. It's wonderful to hear they arrived quickly too. Enjoy! 😊🎁
Kind Regards
Harriett
Latelita Customer Care
Bestellte Produkte sehr schön
Bestellte Produkte sehr schön. Der Ohrenschmuck aber rechts/links (entgegen Fotos) nicht richtig spiegelbildlich geformt.
Lieferung durch UPS sehr schlecht: unzuverlässige Terminangaben/-verschiebungen, zu komplizierte dysfunktionale Website! Weitere Käufe bei LATELITA nur bei anderem Auslieferer.
3. joulukuuta 2024
Vastaus yritykseltä Latelita
Vielen Dank für Ihr Feedback, Rolf. Wir freuen uns, dass Ihnen die Produkte gefallen haben, bedauern jedoch die Probleme mit den Ohrringen und der Lieferung. Ihre Bedenken hinsichtlich des Designs und des USV-Service sind uns wichtig und wir werden daran arbeiten, beides zu verbessern. Bitte wenden Sie sich gerne an unser Kundendienstteam, damit wir dies für Sie klären können. Ihre Zufriedenheit steht bei uns an erster Stelle. 🙏
Mit freundlichen Grüße
Harriett
Latelita-Kundenbetreuung
Vastaus yritykseltä Latelita
Thank you, Dominika! We're so glad you loved the packaging—it means a lot to us! 😊🎁
Kind Regards
Harriett
Latelita Customer Care
Rip off EtsyWho knows you took my money i did not…
Who knows you took my money i did not receive the earrings ,
I received my parcel in the end however it took far too long received on the 30th of December ordered for a Christmas gift
2. joulukuuta 2024
Vastaus yritykseltä Latelita
Hi Josephine,
Our tracking shows that you collected your item from the Norwood delivery office on 30th December 2024. We would appreciate if you could revisit your review and give us a fairer one, as it may mislead potential new customers and negatively impact our small business. Thanks again for your consideration.
Many thanks,
Kind regards,
Latelita Customer Care
Beautiful snake earrings
Love my snake earrings, a present to myself for my birthday, not my first purchase from Latelita and won’t be my last either.
28. marraskuuta 2024
Vastaus yritykseltä Latelita
Thank you Laylah so much for your lovely review! We're so glad you treated yourself to our snake earrings for your birthday – you deserve it! It means a lot to us that you've shopped with Latelita before and plan to again. Wishing you a very happy birthday and looking forward to your next visit!
Kind Regards
Harriett
Latelita Customer Care
Spencer Necklace
Placed my order mid-day on Friday which arrived mid-day the next day. A beautiful Spencer necklace presented in an equally beautiful jewellery box.
Thank you
Steve
20. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latelita
Thank you so much, Steve! We're thrilled to hear your Spencer necklace arrived so quickly and that you loved both the piece and the packaging. It’s wonderful to know we could make your experience a great one. Enjoy your new necklace! 😊✨
Kind Regards
Harriett
Latelita Customer Care
Quick delivery and lovely packaging.
29. marraskuuta 2024
Vastaus yritykseltä Latelita
Thank you, Sue! We're so happy you enjoyed the quick delivery and our packaging. We hope you love your purchase just as much! 😊🎁
Kind Regards
Harriett
Latelita Customer Care
Latelita Jewellery
My husband ordered me a pair of Santa Maria Large Cross Earrings which arrived yesterday.
Beautifully packaged and carefully posted.
He said it was a wonderful website full of such beautiful jewellery.
17. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Latelita
Thank you, Julie! We're so glad to hear you love your Santa Maria Large Cross Earrings and that they arrived safely and beautifully packaged. It’s lovely to know your husband enjoyed browsing our website too! We hope you cherish your new earrings. 😊✨
Kind Regards
Harriett
Latelita Customer Care
Excellent customer care and easy…
Excellent customer care and easy returns process. Very prompt refund which was much appreciated.
The earings I kept are perfect .
Would buy again from Latelita
16. marraskuuta 2024
Vastaus yritykseltä Latelita
Hi Heather,
Thank you so much for your kind words! 😊 We’re delighted to hear you had such a positive experience with our customer care and returns process. It’s fantastic to know the earrings you kept are perfect – that’s exactly what we aim for!
We’d be thrilled to see you shop with us again. If you ever need anything, we’re always here to help!
Kind Regards
Harriett
Latelita Customer Care
Vastaus yritykseltä Latelita
Thank you for your kind words Pamela! We’re delighted you chose Latelita for such a thoughtful gift. We’re confident they’ll be cherished and appreciated. Thank you for choosing us! ✨
Kind Regards
Harriett
Latelita Customer Care
Excellent Service
I own many pairs of Latelita earrings and I simply adore them. Wonderful quality and beautiful styles, with great customer service. The floral & pearl designs in the jewel tones are my favourites. I love a glamorous statement earring!
The pin on the back of one of my favourite pairs broke and Latelita charged me a small fee to repair it for me. In the end it was too difficult so they replaced the earrings for me with a new pair. I was delighted with the service and correspondence received. Thank you so much Latelita love Rachel xxx 😘
15. marraskuuta 2024
Vastaus yritykseltä Latelita
Thank you so much, Rachel, for your glowing review! We’re absolutely delighted to hear how much you adore your Latelita earrings and that our designs bring you joy—especially the floral and pearl statement pieces! It’s wonderful to know they add that glamorous touch you love.
We’re so glad we could help with your favorite pair and that the replacement left you happy. Your kind words about our service and correspondence mean the world to us. Thank you for being such a valued part of the Latelita family.
Kind Regards
Harriett
Latelita Customer Care
Very nice jewellery
14. marraskuuta 2024
Vastaus yritykseltä Latelita
Thank you, Patrick, for your kind words! We’re so pleased you’re happy with our jewelry. Your feedback means a lot to us. Thank you for choosing Latelita! ✨
Kind Regards
Harriett
Latelita Customer Care
Super impressed
Very happy with the purchase. Not only are the earrings gorgeous, the delivery was super quick even though it was an international delivery. Your designs are really beautiful and I look forward to getting another piece of exquisite Jewelry from Latelita .
12. marraskuuta 2024
Vastaus yritykseltä Latelita
Thank you, Jagi, for your lovely review! We’re so happy to hear that you’re delighted with your earrings and the speedy international delivery. It’s wonderful to know you love our designs, and we can’t wait to help you find another exquisite piece to add to your collection. Thank you for choosing Latelita! ✨
Kind Regards
Harriett
Latelita Customer Care
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