I’ve had my pet insured with Lassie for a few months now and it’s been a relief compared with our previous insurer. Signing up was quick and the pricing felt clear from the start, with no confusing... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Awesome and easy-to-use app! Straight-forward and transparent pricing. Super easy to submit a claim.
Yritys on vastannut
I've insured our pup with Lassie, he's 7 months old, the app is easy to use and is very user friendly. Why 3 stars...? Surely any worthwhile review of any insurance company would concern claim hand... Näytä lisää
Yritys on vastannut
Easy application and plenty of knowledge and updates
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Lassie Pet Insurance was created to help you take care of your dog or cat, both before and after an accident. Lassie is there for you if an accident occurs, but we also believe that many veterinary visits can be prevented with the right knowledge. Therefore, we focus on your life with your pet, not just on injuries. Lassie is a digital pet insurance where everything from signup to claims can be done in just minutes, online. With extra-long support hours, you can chat with us whenever you have the slightest question. With the Lassie App, you can also get an overview of all your insurance policies, discounts, payments and claims securely in one place. We believe that with the right knowledge, you can create a healthy life for your four-legged friends. That's why we reward you with a lower insurance price when you accumulate knowledge in the Lassie app. Your knowledge then turns into discounts that you can use to reduce your premium. We promise to hold your hand, and your four-legged friend's paw, for life. Download the Lassie app today and start collecting knowledge that turns into a discount on your insurance!
Yhteystiedot
Basinghall Street 25, EC2, London, England, Yhdistynyt kuningaskunta
- +442046524500
3,7
Keskitasoinen
7 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Really glad we switched – app and claims are genuinely straightforward
I’ve had my pet insured with Lassie for a few months now and it’s been a relief compared with our previous insurer. Signing up was quick and the pricing felt clear from the start, with no confusing extras.
What stood out most was how easy the app is. When he needed treatment I just took a photo of the vet invoice and submitted it through the app. The claim was processed the same day and the money was back in my account without any back-and-forth or paperwork. That alone made the switch worthwhile.
I’ve also been using the little courses and daily tips in the app – nothing groundbreaking, but actually practical for things like nutrition and spotting early issues. Earning points towards a discount is a nice extra rather than the main reason I stayed, but it’s appreciated.
Overall it’s felt modern and low-hassle so far. I’d recommend it if you want something digital that actually delivers on the claims side rather than just looking slick.
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lassie - UK
Ariane, thank you so much for taking the time to share this! We're really glad the switch has felt like a relief, and that your claim went through so smoothly – a quick picture of the invoice, click submit, and money back the same day is exactly how we think it should work!
It's also lovely to hear the courses and daily tips have been useful. We want them to be practical, everyday help for keeping your pet healthy, so that means a lot.
Thanks again for recommending us, and give your boy a belly rub from all of us at Lassie! 🐾
Fiona
Awesome and easy-to-use app
Awesome and easy-to-use app! Straight-forward and transparent pricing. Super easy to submit a claim.
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lassie - UK
Thank you so much for the lovely review! 🐾 We’re really glad you find the app easy to use, and that the pricing and claims process felt simple and straightforward. We really appreciate you taking the time to share this.
I have been lucky not to have used the…
I have been lucky not to have used the insurance as yet
27. syyskuuta 2026
Vastaus yritykseltä Lassie - UK
Thank you for taking the time to leave a review! If there's anything specific behind the rating we could improve on, we'd love to hear it so we can keep getting better for you and your pet!
Vastaus yritykseltä Lassie - UK
Thank you so much for the great review! 🐾 Really glad the sign up process was smooth and that you're finding the updates helpful -that means a lot to us!
Nice App.
I've insured our pup with Lassie, he's 7 months old, the app is easy to use and is very user friendly.
Why 3 stars...?
Surely any worthwhile review of any insurance company would concern claim handling....
18. syyskuuta 2026
Vastaus yritykseltä Lassie - UK
Really appreciate this - and you're spot on, the app being easy to use is great, but the real test of any insurer is how we handle things when you actually need to claim. We'd love the chance to show you that too, hopefully you won't need to use it often, but we're here when you do. Thanks for taking the time to share this!
Terrible company
Terrible company. Claim handling was awful. Also, misleading claims on their websites also, they use the truspilot rating from their other countries on the website.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lassie - UK
Hi Peter,
We're sorry to hear about your experience.
We haven't been able to locate any policies under your name and would love the opportunity to look into what happened with your claim so we can ensure any issues are rectified.
Please could you get in touch with us directly so we can look into your case properly by emailing hello@lassie.co.uk
We hope to speak soon,
The Lassie Team
Vastaus yritykseltä Lassie - UK
Thank you so much for the lovely review! 🐾 So glad things are running smoothly -here's to many more good experiences ahead for you and your pet!
Trustpilot-kokemus
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Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
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