Lappella Arvostelua 

Was stuck for a gift idea, Lapella came to my rescue. Found a quality leather handbag at a great price backed by faultless order confirmation and delivery.

Lovely quality handbag at a reasonable price
Delivery of goods very prompt

A week ago today I ordered a leather bag from you & apart from an acknowledgement of my order I have had no communication from you.
Has it been dispatched yet? When can I expect its delivery?
Not very happy.

My brother bought me a backpack for last Christmas. I had an issue with a broken zip and contacted Lappella, to see if it could be repaired. I received prompt service with a replacement bag. The after care is excellent.

I am very happy with my Lappella shoulder bag, which is really well made of quality leather and very comfortable to wear and just the right size.
The company's customer service is also excellent and I am pleased to recommend them.

Absolutely excellent customer service and a beautiful bag. I ordered a bag which turned out to be out of stock. I emailed the company, replies were swift and a bag was sourced and sent out.

The bag was well protected during delivery and it is absolutely beautiful. Incredibly soft leather and wonderfully made. This is my first Lappella bag but absolutely not my last. Highly recommend.

I bought 2 bags whilst visiting a different area. One developed a fault, & given the distance to return to store, I emailed Lapella direct and included a few photos of the issue.

I was so impressed to receive a reply within around 30minutes, apologising and advising me that a new bag would be sent to me, which it was. No defensiveness, no complicated process to follow - just a company accepting an issue, apologising and rectifying immediately.

How refreshing!

I'd add that both bags are of excellent quality and I'm delighted with them. I wanted to share such a positive customer service story, as so often we only test this when things go wrong.

The easiest 5 stars I've given - go and support this company!

Excellent quality bag and really fast postage.

Really pleased with the quality of the bags and impressed with speed of dispatch even after I'd made a last minute call to change my order. I'll be buying again.

I ordered the bag a couple of weeks ago but have had no further communication from the company about where it is now.

Delivery in expected timescale. Product well packaged and in perfect condition

Excellent service, beautifully made bags and purses at competitive prices

Beautiful purses in durable soft leather, one small, one medium, gorgeous colours. One from Stringers in Lytham, lovely personal service, and another bought online, fast efficient delivery same excellent quality.

Very happy with my order. Fast despatch and updates.

Lovely quality bag. Arrived very quickly.

I have just received a Lappella 'Sarah' tote bag in Ox Blood.
This bag is of excellent quality and is functional as well as beautiful.
I am delighted with it.

Love my purchase will buy again. Thank you

Great customer service, helped me with a last minute birthday present order. Overnighted several bags at no extra cost. Great quality products.

Thanks again.