Lakaza Arvostelua 

75
•
TrustScore 4/5 tähteä

3,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 3/5 tähteä

Product not robust, especially for paperwork, also already chipped and dented. Wished I gone for a metal one. Product didn’t come with instructions messaged and took 3 days before they responded with... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

Too Many Deliveries : I received two boxes then I received a third one on a different day . I haven't opened them yet but judging by the lenth of the box there is goign to be a joint somewhere on the... Näytä lisää

Saanut 5/5 tähteä

I don’t know why this company gets so much hate. I got x2 bedside cabinets made of solid oak for £49 each (over £20 cheaper then everywhere else online) and the cabinets arrived fully assembled (ecsta... Näytä lisää

Saanut 5/5 tähteä

I had never heard of LaKaza so I was suspicious beforehand - and therefore I feel it's necessary to leave a review for others in my position. I had questions for their customer service team before... Näytä lisää

Yrityksen tiedot

  1. Kauppa
  2. ja myös
  3. Keittiökalusteet
  4. Lastenvaateliike
  5. Makuuhuoneen sisustus
  6. Puutarhakalusteet
  7. Skräppäysmyymälä

Yrityksen kirjoittama

LaKaza: Your Gateway to a Home of Comfort, Convenience, and Style. and style. We believe every home deserves to be a haven of comfort, convenience, and style. Driven by this belief, we work with a number of local and international manufacturers and suppliers to meticulously curate a comprehensive collection of essential products designed to transform your living spaces into sanctuaries of tranquility and functionality.


Yhteystiedot

3,9

Hyvä

TrustScore 4/5 tähteä

75 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,9

Kaikki arvostelut

(75)

1 arvostelu kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 3/5 tähteä

Product not robust/ fit for purpose

Product not robust, especially for paperwork, also already chipped and dented. Wished I gone for a metal one. Product didn’t come with instructions messaged and took 3 days before they responded with them, by which point I’d worked out how to build it without them. Item a lot lighter grey than pictured and box turned up damage. Overall very disappointed.

3. heinäkuuta 2024
Lakaza-logo

Vastaus yritykseltä Lakaza

Dear Natalie,

Thank you for sharing your feedback about your recent purchase. We are truly sorry to hear about your disappointment with the product and the issues you experienced.

We understand your frustration with the product's robustness and the damage it sustained during shipping. We are always striving to improve our products and packaging, and your feedback will be valuable in this process. We are also very sorry that the instructions were missing from your package and that our response time was not ideal. We are working to streamline our customer service processes to ensure quicker responses in the future.

Regarding the color discrepancy, we apologize if the product image online did not accurately represent the true color. We are reviewing our product images to ensure they are as accurate as possible.

We value your business and would like to offer you a partial refund or discount on a future purchase as a token of our apology for the inconvenience caused. Please contact our customer support team at sales@lakaza.co.uk so we can assist you further.

We appreciate your honest feedback and hope you will consider giving us another chance to provide you with a better experience.

Sincerely,
The LaKaza Team

Saanut 2/5 tähteä

Advertised as solid oak which it is…

Advertised as solid oak which it is not. Everything is verneer apart from the frame. The holes for the shelf supports are too big and keep falling out so had to glue them in. It is build in 2 pieces which don't match up. Its a good job the back doesn't show as it has strips of MDF that need to be screwed on to the back to cover up the gaps in the MDF back boards. Looks ok when put together but if you want solid oak this is not the one to buy will cost a lot more but probably worth it.

1. heinäkuuta 2024
Saanut 5/5 tähteä

I had never heard of LaKaza so I was…

I had never heard of LaKaza so I was suspicious beforehand - and therefore I feel it's necessary to leave a review for others in my position.
I had questions for their customer service team beforehand which they answered pretty promptly.
The delivery was quick (sooner than promised).
I've only had the product a couple of days (self-assembly patio furniture and a parasol and base) but I'm happy with it so far.
I'd use again.

11. kesäkuuta 2024
Saanut 1/5 tähteä

Took forever had to buy another tent to…

Took forever had to buy another tent to ensure we could make our holiday due to the time Thai tent took -haven’t unboxed as might send it back

30. toukokuuta 2024
Lakaza-logo

Vastaus yritykseltä Lakaza

Dear Kendal,

Thank you for sharing your feedback. We understand that your order, placed on May 27th, was delivered on June 4th. While we strive to deliver most orders sooner, our standard shipping timeframe is 5-7 business days. We apologize for any inconvenience caused by the delivery timing.

If you are considering returning the tent, please don't hesitate to contact our sales team at sales@lakaza.co.uk. We'll be happy to assist you.

Sincerely,

The LaKaza Team

Saanut 3/5 tähteä

Not worth what it cost

It will do until we can afford something better but it’s very brittle and not worth the money. The back section falls out so easy. I also can’t see it keeping things dry inside as there’s already air holes

10. toukokuuta 2024
Saanut 4/5 tähteä

Jumping through hoops but impressed with customer service

I ordered a cabinet. Unfortunately, when it arrived the front door was slightly scratched and the back of the cabinet was broken.
There were also no instructions included.
I reached out to customer service, included the photos and got a very quick reply with the pdf manual.
I also got offered a partial refund that was processed almost immediately. Thank you.
Although, the manual was helpful the parts of the cabinet are not numbered as per the instructions so it's gonna take me probably days of guess work to put it all together haha.
The item wasn't expensive so I didn't expect anything earth shattering but having the elements numbered per the instructions is probably at least you can do to make it easier for your customers to put their furniture together.
Although, I am not happy with all the jumping through hoops, I am very impressed with the customer service and their solution orientated approach, hence 4 stars.

10. toukokuuta 2024
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