Ordered boots on Saturday through the website for a birthday gift, had an issue with courier. Contacted laidback London by email, they sent a new pair same day. Arrived the next day. Boots look amaz... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Sono tre anni che compro un paio l’anno! Flip flop artigianali,ben fatte! Costano un pò ma vale la pena,durano. Anche la spedizione abbastanza veloce ma purtroppo non gratuita.
Ich melde mich noch mal bezüglich meines Umtausch. Inzwischen hat die Firma sich bei mir gemeldet und sehr professionell reagiert und mir auch die Möglichkeit gegeben, die Schuhe zurückzusenden. Meine... Näytä lisää
Strong, comfortable AND stylish! My foot is very fine and still stays well maintained in the shoe. It is my third pair from your brand for different seasons and I am a big fan. I live on the road a... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Born in 2002 at London's iconic Portobello Market, laidback london embraces the beauty of handmade products crafted on the Kenyan coast. Committed to durability and sustainability, laidback london supports local communities and offers products that truly last. Each piece in the collection is unique, embodying timeless design and valuing natural materials that only get better with age.
Yhteystiedot
Unit 401 Metro Line House, 112 118 College Road, Harrow, HA1 1BQ, London, Yhdistynyt kuningaskunta
- 020 79934703
- help@laidbacklondon.com
- laidbacklondon.com
4,1
Hyvä
935 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Wonderful customer service
Wonderful customer service! Very very helpful! Love the sandals! They go with everything
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Molto soddisfatta a parte la sinistra…
Molto soddisfatta a parte la sinistra del piede gratta e mi fa venire le fiacche🥴
29. toukokuuta 2025
Fast shipping and excellent product
Fast shipping and excellent product! Absolutely love my new shoes!
5. kesäkuuta 2025
Well worth the buy
I love the sandals. The price point is reasonable with very very good quality. Well worth the buy!
5. kesäkuuta 2025
TOP QUALITY SANDALS
I really recommend this company, not only for the excellently manufactured products but even for the assistance provided by the team and customer service, ready to respond quickly to all my questions and to ship goods in a rush.
I bought three pair of sandals and I love them!
They are made with top quality materials and are very comfortably to wear! Thank you!
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Really bad service and kept getting…
Really bad service and kept getting ignored by customers service and then telling me that it was delivered when I was sending it back to you x I had to show proof x so bad and then not even a sorry!
22. toukokuuta 2025
Vastaus yritykseltä laidback london
We're really sorry to hear this and truly regret the experience you’ve had. That’s not the level of service we aim to provide. We’ll be reaching out to you directly to look into what happened and make things right- we’d love the chance to regain your trust.
I LOVE these sandals!
I LOVE these sandals!! They are well-made and comfortable. Plus, I’ve received so many compliments on them! And, the shipping was fast and everything arrived in excellent condition. This purchase was great overall!! I will be purchasing more.
27. toukokuuta 2025
The sandals are exquisite
The sandals are exquisite. The delivery is fast and the quality and value are wonderful.
27. toukokuuta 2025
The shoes are really too beautiful but…
The shoes are really too beautiful but I shouldn't have trusted the reviews. The sandals are stiff and stay that way. My foot isn't wide or thin, but somewhere in between, so they hurt a bit.
2. kesäkuuta 2025
Vastaus yritykseltä laidback london
Thank you for your honest feedback — we're really glad you love the look, but we’re sorry to hear they haven’t felt great on your feet. The leather we use is natural and does soften with wear, but we totally understand that break-in periods can be tricky. We’re here if you'd like any tips on softening them up or finding a better fit for your foot shape 💛
I’ve purchased laidback London shoes…
I’ve purchased laidback London shoes and have been very happy. They are unique, made well, the shipping is fast!
HOWEVER, my last experience was very DISAPPOINTING. I received an email offering 25% off a purchase. I chose to purchase a cute pair of macrame flip flops. Went to put the order in and I did not see a place to put the 25% off code in….i pressed the payment button hoping it would come up, but the purchase went through.
I then wrote to the help email, didn’t hear back after 2-3 days, so I wrote another. Received my product, wrote another….no responses. I’ve been in sales a long time. If you reputable get back to the customer…
The shoes were cut differently than the 6 other pairs I have, so I decided to exchange rather than return because again, they’re unique.
But this has left a bad taste in my mouth….
Return was easy, but communication is nil.
16. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä laidback london
Hi Sheri, thank you so much for your feedback and bringing it to our attention. We’re truly sorry for the frustration this caused. You should’ve received a response much sooner, and we completely understand why you’re disappointed.
We’re reaching out to you directly now to help make things right - and we’d really love the chance to gain your trust back. Your support means a lot to us, and we’re committed to doing better.
Delighted with my laidback sandals
Delighted with my laidback sandals. Beautiful made. They are beautiful. Comfy.
Good customer service. Will buy more.
2. kesäkuuta 2025
Amazing company
Absolutely brilliant company, I ordered a gorgeous pair of sandals that arrived super quickly and they are beautifully made. I’m so pleased, thank you!
28. kesäkuuta 2025
Oma-aloitteinen arvostelu
Exchange -simple!
The first pair I ordered were too narrow for me so I returned and exchanged for another pair of sandals.. very helpful staff, easy to do and I love the new ones!
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Love these shoes
Love these shoes ! They are so beautiful and comfortable ! Great quality and shipment was very quick
29. toukokuuta 2025
Sizing is completely incorrect
Sizing is completely incorrect. I have never seen a US size 6 equate a 37. The shoe was 1-2 sizes too big. This happened with a previous boot purchase as well.
I tried to contact customer service to exchange but never heard back.
There was no way to exchange the product using the online return option despite multiple similar options in smaller sizes being available. Furthermore, I was expected to pay an additional shipping charge on an already pricy product.
I have purchased many pairs in the past but am unlikely to make any future purchases based on this experience.
27. toukokuuta 2025
Vastaus yritykseltä laidback london
Hi, we're really sorry to hear this and truly appreciate you taking the time to leave a review. We understand how frustrating sizing issues can be. Just to clarify, we provide a detailed size guide on each product page to help avoid confusion, especially as our US sizing is sometimes mistaken for UK sizing.
If you reached out to help@laidbacklondon.com, our team will be happy to assist you. I’ll also follow up internally to ensure your message is seen. Thank you again for your feedback- we’d really love the chance to make this right. 💛
The shoes looked very narrow but my…
The shoes looked very narrow but my feet must be even more narrow because the fall of my feet when I am walking.
19. toukokuuta 2025
Vastaus yritykseltä laidback london
Thanks for your message! It sounds like your feet are quite narrow—some of our styles may run a bit wider, but this definitely shouldn’t be happening. If you’d like, we can recommend styles with a more secure or adjustable fit to better suit your feet. Let us know your size—we’d love to help! 💛
Shoes were fantastic but sadly did not…
Shoes were fantastic but sadly did not quite fit, had to send them back. Returns were simple
19. toukokuuta 2025
Fast shipping with Tracking
Fast shipping with Tracking. All good.
Delivery costs to Europe are high.
13. toukokuuta 2025
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