Klarako Arvostelua 

157
•
TrustScore 3/5 tähteä

2,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Defective, poor quality!!! One of two lamps stopped working, customer service refused to replace or repair. Offered no refund saying I was past the initial 30 day period, (purchased in december 2023)... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Klarako's products are undoubtedly of a very high quality as it has been stated already. Well, any company can sell high quality but Klarako has yet another, big plus: after sales services. It's here... Näytä lisää

Saanut 5/5 tähteä

The Reno Floor Lamp is absolutely fantastic! The color option are endless, which opens up so many possibilities. My only tiny gripe is that there weren't any instruction for the buttons- the on /off b... Näytä lisää

Saanut 1/5 tähteä

One of our lamps broke after 115 days, I was hoping there was some warranty but no Here are their answers Your order was successfully delivered on 2024-01-03. Our return or replacement policy ext... Näytä lisää

Yrityksen tiedot

  1. Valaisinliike

Yrityksen kirjoittama

Modern furniture brand centered around Scandinavian-design


Yhteystiedot

2,8

Keskitasoinen

TrustScore 3/5 tähteä

157 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,8

Kaikki arvostelut

(157)

9 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Really excellent experience all around

Really excellent experience all around. Item shipped quickly from overseas, they emailed me daily with tracking updates so it was easy to anticipate delivery. Product arrived safely, easy to set up and looks awesome. Will definitely shop again.

5. kesäkuuta 2024
Klarako-logo

Vastaus yritykseltä Klarako

Thank you for the kind words Aaron. Our tracking has had issues in the past but we have worked tirelessly with our couriers to fix this - so its very nice to read a review like this acknowledging our work!

Klarako Customer Support

Saanut 4/5 tähteä

Good lamps

Good lamps, want to buy more but don't see the discount code I got when I first bought. Wish they had more discounts.

19. kesäkuuta 2024
Klarako-logo

Vastaus yritykseltä Klarako

Hi Emilie, we have discounts for different items depending on the event. If you are subscribed to our email list you will be informed!

Saanut 3/5 tähteä

Disappointing product, problematic customer experience

There was a deal to get 2 of the "RENŌ Colorful Standing Floor RGB Lamps" with the second one being 50% off.

Fulfillment was very slow. It took a lot of chasing and a couple of days short of a month to receive the items. The package was very beat up and a number of the tiny M3 set screws required to assemble the items were missing. Luckily I was able to find some at my local hardware store.

The lamps themselves required assembly. This wasn't at all clear in the product description and specifications. The light pole consists of three sections pieced together, so it's not particularly attractive.

The lamps do not include a USB power supply, so you will have to provide those yourself.

The LEDs themselves are very disappointing. The light output is very feeble and the "white" light setting has a faint yellowish tinge instead of being pure white.

I was expecting something akin to the Philips Hue Signe and this product falls far short of that.

26. kesäkuuta 2024
Oma-aloitteinen arvostelu
Klarako-logo

Vastaus yritykseltä Klarako

Hi Phil, i'm really sorry to hear about this experience. I've pointed out this review to our customer service to be able to solve this promptly

Saanut 1/5 tähteä

cRazY LanTErN - skip kLarAkO

the lantern does not operate as it should. it turns on and off on its own and will change settings when I'm far away from the lantern . shipping was lethargic at best and customer dis-service folks want me to sit and take a video of the lap doing the crazy on/off. I'd avoid this company.

See reply. Again I'd avoid them.

15. kesäkuuta 2024
Oma-aloitteinen arvostelu
Klarako-logo

Vastaus yritykseltä Klarako

Hi David - it is mandatory for any customer to provide a video of the defective lamp. This is written in our refund & return policy located on our website on the product page, checkout, and the individual page. When you purchase from us, you agree to this policy. If we do not ask customers to submit a video as proof, there is no guarantee that the item is defective. We hope you are also able to see this from our side

Klarako Customer Support

Saanut 1/5 tähteä

Never got my purchase.

Never got my purchase.

Ordered two LED lamps, however newer received my purchase. I will never use this website again.

/Lars

26. huhtikuuta 2024
Oma-aloitteinen arvostelu
Klarako-logo

Vastaus yritykseltä Klarako

Hi Lars - your name is not in our system. You also commented on our ads but your name nor your address is in our system. Please send us an email with your order confirmation because we can't identify your order therefore we are unable to help

Saanut 1/5 tähteä

Order MIA

Placed an order and was told allow 2-4 days for tacking to be active. Over a week later and no tracking or shipping confirmation. Now they say I could only cancel in first 24 hours. They have my money and i have no clue when or if I will ever receive my order. Shop with a more reputable company. Not these scammers.

30. toukokuuta 2024
Oma-aloitteinen arvostelu
Klarako-logo

Vastaus yritykseltä Klarako

Hi Paul - I am sorry about the inconvenience that we've caused you. Your order was said to have delivered in under a week. If that is not the case, please let us know. We are able to refund you for this incident and I apologize for the hassle that this has created.

Klarako Customer Support

Saanut 5/5 tähteä

Bought two lamps one works for now

Bought five of these lamps, one did not work. Klarako customer service responded promptly and a replacement lamp was sent IMMEDIATELY. These lamps are very nice, and are aesthetically pleasing. Very nice!!

25. toukokuuta 2024
Oma-aloitteinen arvostelu
Klarako-logo

Vastaus yritykseltä Klarako

Hi there,

For any lamp that does not work within a 90-day period we offer a refund or replacement. But for your current name, we have nobody in our system. Your address also does not match anyone in our system

Saanut 5/5 tähteä

The customer service detail on…

The customer service detail on answering questions and concerns is what I valued most. Has not been the case with 4 businesses i've bought frm via Facebook. I made a large order of 16 lamps for my bar and all came with the exact requirements I had specified as well as shipped in a timely manner. I'm impressed

16. toukokuuta 2024
Klarako-logo

Vastaus yritykseltä Klarako

Thank you for the kind review Bethany and such a large order. We received your order and wanted to make sure we provided the best service for your establishment. Feel free to send us photos of your bar when the lights are all up and running!

Saanut 5/5 tähteä

Had a light not work upon arrival and…

Had a light not work upon arrival and was express shipped a new lamp free of charge. I'm pleased with how they handled that situation and both lights have been working for the past 4 months

15. toukokuuta 2024
Klarako-logo

Vastaus yritykseltä Klarako

Hi Fan - thank you for this review. We offer replacements for all lights that are defective and we want to make sure every customer ends up with a lamp that works just as they intended it for.

Saanut 5/5 tähteä

One of my lamps came with a small…

One of my lamps came with a small scratch. I'm not sure if this was due to Klarako's packaging or SIngapore's delaying of packages (i've recieved damaged items in the past from Singapore customs). Either way, I expressed my concern and Klarako refunded me.

10. toukokuuta 2024
Klarako-logo

Vastaus yritykseltä Klarako

We try to be fair and considerate with every order, even if its sometimes not our fault. Thanks for taking the time to publicize this situation, even though it was not at our request. We hope to see you again as a customer Brandon :)

Saanut 5/5 tähteä

I am not sure why people complain about…

I am not sure why people complain about their order as I was given a tracking number and had whereabouts of the order the whole time. Shipping took 8 days to Ontario, California. Both crystal lanterns are gorgeous with very fine attention to detail on the design of hte product

2. toukokuuta 2024
Saanut 1/5 tähteä

Our Klarako Lamp stopped working after…

Our Klarako Lamp stopped working after 3 weeks. It is still within the 90 day warranty, but the company is dragging its feet and has not yet agreed to send a replacement lamp. Instead, they are stalling by asking for videos of the lamp and other unnecessary things.

6. toukokuuta 2024
Oma-aloitteinen arvostelu
Klarako-logo

Vastaus yritykseltä Klarako

Hi John, you are fully capable of getting a replacement as you are well within the 90-day warranty but we still need video proof. This is also stated on our product page, return page, and our checkout page. If we did not ask for video proof, anyone could claim a defective lamp and demand an extra product be sent over. We hope you understand our side to this. If you have a defective lamp, send over a video and if its in the 90-day warranty you can be sent a replacement or refund.

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