Defective, poor quality!!! One of two lamps stopped working, customer service refused to replace or repair. Offered no refund saying I was past the initial 30 day period, (purchased in december 2023)... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Defective, poor quality!!! One of two lamps stopped working, customer service refused to replace or repair. Offered no refund saying I was past the initial 30 day period, (purchased in december 2023)... Näytä lisää
Yritys on vastannut
Klarako's products are undoubtedly of a very high quality as it has been stated already. Well, any company can sell high quality but Klarako has yet another, big plus: after sales services. It's here... Näytä lisää
The Reno Floor Lamp is absolutely fantastic! The color option are endless, which opens up so many possibilities. My only tiny gripe is that there weren't any instruction for the buttons- the on /off b... Näytä lisää
One of our lamps broke after 115 days, I was hoping there was some warranty but no Here are their answers Your order was successfully delivered on 2024-01-03. Our return or replacement policy ext... Näytä lisää
Modern furniture brand centered around Scandinavian-design
Yhdysvallat
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great experience, very well organized customer service. Definitely recommend to everyone.
Really excellent experience all around. Item shipped quickly from overseas, they emailed me daily with tracking updates so it was easy to anticipate delivery. Product arrived safely, easy to set up and looks awesome. Will definitely shop again.

Vastaus yritykseltä Klarako
Great customer service that helped with all of my questions and concerns.
I own a restaurant in Singapore and klarko's lamps are always used for our night time dining. Never had an issue with charging, the light quality, and the battery duration. Would highly recommend.
I give brutal reviews but I see no chinks in the armor of Klarko. Well-designed lights & customer experience. The only hiccups was an issue at customs that was quickly resolved P.S. supply your phone number at purchase!
Thoughtuflly designed, securely pacakaged. Responsive customer service care. My 4-year old damaged my light and they sent a replacement. Lovely family working behind the scenes
Brought 10 wireless bottle lamps and all arrived in perfect condition. 1 weed shipping time. One busted and they gave me a replacement as it was in the 90 day window. Great company, can't complain
Good lamps, want to buy more but don't see the discount code I got when I first bought. Wish they had more discounts.

Vastaus yritykseltä Klarako
There was a deal to get 2 of the "RENŌ Colorful Standing Floor RGB Lamps" with the second one being 50% off.
Fulfillment was very slow. It took a lot of chasing and a couple of days short of a month to receive the items. The package was very beat up and a number of the tiny M3 set screws required to assemble the items were missing. Luckily I was able to find some at my local hardware store.
The lamps themselves required assembly. This wasn't at all clear in the product description and specifications. The light pole consists of three sections pieced together, so it's not particularly attractive.
The lamps do not include a USB power supply, so you will have to provide those yourself.
The LEDs themselves are very disappointing. The light output is very feeble and the "white" light setting has a faint yellowish tinge instead of being pure white.
I was expecting something akin to the Philips Hue Signe and this product falls far short of that.

Vastaus yritykseltä Klarako
the lantern does not operate as it should. it turns on and off on its own and will change settings when I'm far away from the lantern . shipping was lethargic at best and customer dis-service folks want me to sit and take a video of the lap doing the crazy on/off. I'd avoid this company.
See reply. Again I'd avoid them.

Vastaus yritykseltä Klarako
Never got my purchase.
Ordered two LED lamps, however newer received my purchase. I will never use this website again.
/Lars

Vastaus yritykseltä Klarako
Placed an order and was told allow 2-4 days for tacking to be active. Over a week later and no tracking or shipping confirmation. Now they say I could only cancel in first 24 hours. They have my money and i have no clue when or if I will ever receive my order. Shop with a more reputable company. Not these scammers.

Vastaus yritykseltä Klarako
Bought five of these lamps, one did not work. Klarako customer service responded promptly and a replacement lamp was sent IMMEDIATELY. These lamps are very nice, and are aesthetically pleasing. Very nice!!

Vastaus yritykseltä Klarako
The customer service detail on answering questions and concerns is what I valued most. Has not been the case with 4 businesses i've bought frm via Facebook. I made a large order of 16 lamps for my bar and all came with the exact requirements I had specified as well as shipped in a timely manner. I'm impressed

Vastaus yritykseltä Klarako
Had a light not work upon arrival and was express shipped a new lamp free of charge. I'm pleased with how they handled that situation and both lights have been working for the past 4 months

Vastaus yritykseltä Klarako
One of my lamps came with a small scratch. I'm not sure if this was due to Klarako's packaging or SIngapore's delaying of packages (i've recieved damaged items in the past from Singapore customs). Either way, I expressed my concern and Klarako refunded me.

Vastaus yritykseltä Klarako
I saw some bad comments on Facebook about Klarako and reluctantly I still bought 😂Apprehensive to the experience I would recieve, everything worked out great. Fast shipping, secure packaging, and great lights
I am not sure why people complain about their order as I was given a tracking number and had whereabouts of the order the whole time. Shipping took 8 days to Ontario, California. Both crystal lanterns are gorgeous with very fine attention to detail on the design of hte product
Our Klarako Lamp stopped working after 3 weeks. It is still within the 90 day warranty, but the company is dragging its feet and has not yet agreed to send a replacement lamp. Instead, they are stalling by asking for videos of the lamp and other unnecessary things.

Vastaus yritykseltä Klarako
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