Defective, poor quality!!! One of two lamps stopped working, customer service refused to replace or repair. Offered no refund saying I was past the initial 30 day period, (purchased in december 2023)... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Defective, poor quality!!! One of two lamps stopped working, customer service refused to replace or repair. Offered no refund saying I was past the initial 30 day period, (purchased in december 2023)... Näytä lisää
Yritys on vastannut
Klarako's products are undoubtedly of a very high quality as it has been stated already. Well, any company can sell high quality but Klarako has yet another, big plus: after sales services. It's here... Näytä lisää
The Reno Floor Lamp is absolutely fantastic! The color option are endless, which opens up so many possibilities. My only tiny gripe is that there weren't any instruction for the buttons- the on /off b... Näytä lisää
One of our lamps broke after 115 days, I was hoping there was some warranty but no Here are their answers Your order was successfully delivered on 2024-01-03. Our return or replacement policy ext... Näytä lisää
Modern furniture brand centered around Scandinavian-design
Yhdysvallat
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Really quick delivery to my area and the light fixtures are superb quality. Klarako's team was very supportive throughout the purchase.
Love my new lamp, though assembling it was a bit tricky. The instructions could be clearer but it’s a beautiful piece once set up.
Customer service was nice but slow to respond. It took a few days to get an answer to my questions, which was a bit frustrating.
Based on the website photos, I expected a bit more. The lamp is fine but the materials seem a bit cheap for the price.
Ordered 2 lamps. One worked and the other nothing. I charged the non functioning one with their cable til there was a green full charge light. Nothing. I watched their help video. Nothing I contacted the company with my PO number, etc and a video. Their excuse was the video was blank. After 1 month of re uploading, blah, blah blah, showing a non functioning fully charged lamp they are now using the cable as a reason to deny a refund despite. Stay clear of this company.
After this was posted i received an apology and a refund. Use your own judgment

Vastaus yritykseltä Klarako
Its been a month since i ordered the items…they were returned to supplier for reasons i was not informed of and i am unable to get the items now, dont know if it will come or not .. dont know if i will get my money back, experience is an absolute scam and they dont respond

Vastaus yritykseltä Klarako
Look the touch feature. Don't have to fumble to find the switch. Great light to read a book before bed. Doesn't take up much room on my side table.
One of my lamps was damaged during transit so got sent a replacement - other than that, the lights are gorgeous.
I ordered two crystal lantern lights back in February of this year. Both of them have had problems where they just stop charging and illuminating after a few months of use. I’ve contacted customer service now twice and made a video and have gotten replacements twice now. Original dies, replacement dies, replacement of replacement dies. Now the third replacement died.
I contacted customer support and they said I’m out of the 180 day window for support since it’s based on the original ship date??? This product looks beautiful but has some kind of massive design problem. I’m shocked that customer service will not help me given these things have a timer on when they stop working.

Vastaus yritykseltä Klarako
Ordered two lights from Klarako that arrived damaged but they immediately resent and I’ve just received to replacements which are beautiful. So happy with the product and the outstanding service.
I'm giving the most thorough review possible since I bought four different lamps-Thinker Brothers, Crystal Lantern, Minimalism, and Stem Illumintor. I run a You Tube Channel where I test different lights to capture unique shades for my videos. I have to hand it to Klarako-all four lights felt incredibly high quality and impressive. I should've bought two of each, though this purchase was mainly for review purposes.
I ordered 2 lamps and one arrived broken. Klarako responded immediately to my concern and ordered a replacement. I love the lamps and would order again from this company because I love the product- but I would also order again from this company just because of their outstanding customer service! I have never experienced such quick and thorough response!
These lights, at first glance seem solid and work as promised. Problem is, over time they don't hold a charge. Mine used to last a week. After 6 months of use, now the charge lasts maybe 3 hours. And that's for 4 lights. All the same. Great concept, but cheap inner workings. By Christmas, I'll probably toss them out because I don't want to have to charge them every day to get a couple hours out of them.

Vastaus yritykseltä Klarako
I ordered on 10/24….10 days later I can not get a response on status. All I want now is a refund and no one will answer my request. This company is a complete scam.

Vastaus yritykseltä Klarako
I chose some cheaper options without warranty and also went for the more expensive lamps from Klarko that came with a 6-month warranty. Ironically, the lamps with the longer warranty have never broken, while the cheaper ones failed within a month.
Hello
I've order the products an since no news §

Vastaus yritykseltä Klarako
My friend introduced me to Klarako, but almost ended up buying from a fake company that was copying them. I'm so glad I went with the real Klarako. The quality of my lights is exceptional, and they arrived safely here in Singapore!
I ordered three lights but only received one initially. After emailing customer service, I found out my other two lamps were quick in customs due to the hassle of my country's process. They've since been released, and the lamps are stunning!
Klarako's products are undoubtedly of a very high quality as it has been stated already. Well, any company can sell high quality but Klarako has yet another, big plus: after sales services. It's here where the company totally convinces. They take issues, as small as they might be, very serious, propose perfect solutions and deliver those solutions. I really appreciate doing business with Klarako and fully recommend them.
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