KINTO US Arvostelua 112

I leased a car from Kinto for 2yrs. It went back in September looking almost as good as when it arrived. Clean bill of health.

The problem came at collection. The inspection was carried out without incident. He even complimented me on the condition. I wasn't allowed to use the car after inspection. The collection was arranged for the same day.
As the car was being inspected, I got an email saying the car wasn't being collected.

After some back and forth with Kinto on the phone, it was arranged for the following Monday. I had to get short term insurance as the car insurance expired that evening.

I was also charged £25 for road fund licence for yr 2023/24 and Kinto agreed this was incorrect and would be refunded at the end of the lease.

Now, fast forward to today when Kinto are saying they knew nothing about the RFL issue (only send 3 emails and had a reply to them) and that the cost of the insurance and compensation for inconvenience (as offered by Kinto) were not their responsibility.

I have asked twice now for their official complaints procedure and been ignored.

Overall, customer service post lease is non existant.

Company car ordered in March 2022, waited 18 months for my sportage, made sure to ask that it would come with heated seats, heated steering wheel, and 19 inch wheel. After having an email confirming the specs would include the most important and for medical reasons, the heated seats and steering wheel, my order arrived on the 21/07/2023, without the heated steering wheel and heated seats. I informed my fleet dept immediately upon taken delivery, called Ali to who were very dismissive about it and to this day still no reply or resolution.. I am so fed up if the whole process that it’s beyond a joke. Not even after having a confirmation by email of what the car with come with they will acknowledge a mistake. I cannot be paying for a car without the specs I have specifically asked for to make sure it would come with or I would have to change my order. There is a Kinto email confirmation of the specs that will be received for the model 2023 and yet they failed to deliver it. Well below one star. Surely there has to be more, my company can do to hold them accountable and make them give me the right vehicle, or simply re-order. I need the right vehicle for medical reasons and my health is being impacted and I refuse to have this for next 4 years. Horrible ,horrible experience so far.

I had rented Toyota cars with KINTO twice. It will be no more.
During both bookings the KINTO application did not work smoothly. Especially in remote places where all of the sudden I was left with message “can’t unlock the car” and the only key to the car was my phone with the application that did not work. The hassle of rebooting the phone, to (hopefully) get the application back to work, the uncertainty created by the intermittent application error were part of my holiday experience. Not very enjoyable to say the least.
However, the main reason why I am resigning from my KINTO membership are sudden unexplained charges to my credit card long after the bookings. For my first booking I was charged an excess cleaning fee of $95 one months after returning the car. One months after the booking! Why wouldn’t someone contact me earlier if really the car was left dirty? Before returning the car, I cleaned and vacuumed it, but there was no one on the ground to check on it. There was also $25 administration fee, that was not explained to me. My second booking ended two weeks ago, and although I had, as previously, carefully cleaned and vacuumed the car I am still not certain what hidden charges KINTO has in store for me this time.

Kinto are the worst company I have ever had to deal with, unfortunately they supplied my company car. Getting them to respond to an incident with my vehicle is a joke there is no internal communication, the staff have no idea what they are doing. My advice to anyone thinking of dealing with this company is Don't, Don't, Don't

By far the worst company I’ve ever had to deal with. Unfortunately Kinto are my company car provider and to say they’re useless is an understatement.

They held onto my order for months on end without submitting it meaning it had to be changed a number of times due to model changes. I’m constantly having to do the leg work between myself and the dealer to answer questions Kinto should be resolving.

Kinto’s complaints handling process, SLA on enquiries and issues is practically non existent. Yet again left for the end user to chase for updates.

How this company has managed to stay afloat I’ll never know, if it was my own company I’d give them a wide birth. Terrible.

Kinto One is the worse car finance company to deal with.
Even though my car lease finished mid February they are still trying to collect payments for March/April. After ringing the accounts department they have not been informed the car has been collected. Customer services department usually not available to speak to, emails take don’t replied to and their team leader doesn’t reply to requests to ring you back. What concerns me this company could damage your credit rating due to their incompetence?

Kan bare ikke få noget som helst til at virke på deres side, sidder fast på oprettelse af bruger flere gange, kontaktede deres support som ikke var til nogen form for hjælp, de skrev tilbage en gang og efter jeg sendte dem oplysningerne de bad om svarede de aldrig tilbage igen.

Så ja brug sharenow i stedet for det virker uden problemer der.