KINTO US Arvostelua 112

The worst company to have come to Australia. This company you know is run by a seriously shady greedy person/persons. Toyota made a big mistake affiliating themselves with a company like. Dear readers make sure to never ever go with this company if its the last one left.

This review is for the Danish part of Kinto Share:
I had the pleasure of experiencing Kinto Share's customer service on August 5th, 2024, and even now, two weeks later, I can't stop thinking about how positive the entire interaction was. From the moment I got on the phone, I could tell this was going to be different from the usual support calls.

The representative I spoke with, Jasmin from Customer Service, had such a calm, steady tone, and it was clear that she was genuinely listening to me. So often, customer support can feel rushed, like they’re just trying to tick a box or hit a KPI, but not this time. Jasmin took the time to understand my issue, and I never once felt like I was being hurried along.

What impressed me the most was how she handled my problem on the spot. There were no excuses, no "I'll get back to you," or "This isn't my area." She was focused on finding a solution then and there, which she did seamlessly.

But what truly blew me away was the follow-up. Jasmin sent a detailed message to ensure we were both on the same page and to confirm that the issue was fully resolved. This kind of thoroughness meant we didn’t have to keep the ticket open, which saved both of us time and hassle.

I can wholeheartedly recommend Kinto Share based on this experience. It’s rare to find such a high level of care and efficiency in customer service these days, and it made a lasting impression on me. If you're considering using Kinto Share, I strongly encourage you to do so. Their service is top-notch!

If I could give more I would!
From day 1 have been nothing but amazing service from the team at the call centre!
Have provided great cars & fixed any mishaps
I even got a complimentary charger from Shane at Toyota , I don’t know why there are so many low reviews I’ve used these guys for 6months plus in QLD & NSW no drama!

Quick efficient & helpful

I think they love me too hehe I’m a regular
Keep up the great work & thank you for all the wonderful discounts I’ve received

sham company, I wonder whether they are some sort of a scam as they don't answer emails. when you call them , if you are lucky to get through, the staff on the other side sound exasperated
Leased a car (NHS) and kinto delivered a car that could not be driven at night, which is brilliant if you are an NHS worker who does shifts! ...multiple complaints later and after 9 months something got done....I have complained about poor service and since then they have been sleeping!

Great customer service. They lie and cheet you out of Xtra charges. Dropped of my car whith full tank of gass and got charged 150 for low fuel. Asked were they got there info from and they said the photo I took. Well I never took a photo. The photo they had was cropped and couldn't see fuel level and the computer never read my fuel level because it never worked. Sorry for me being stupid you should keep better records they basically told me. 0 stars

Every time you speak to someone at kinto they sound like they don't want to be there. From my experience the only people they care less about then their customers are their staff. They'll lie and if you believe what they say they don't employ any managers because there's never one available to deal with issues. I don't have any choice about using kinto because it's a work car but don't use them if you can avoid it

My company car is with Kinto and my experience over the last 7 yrs is nothing more than horrific!

Either you can never reach them even in emergency and if by luck, you reach out to them they have an awful response. In an emergency, I was left with wait for over 8 hours and non emergency repairs takes months (not days or weeks!).

They constantly lie you on timelines and on updates.

Pls avoid this company.

Kinto sont de vrais arnaqueurs Nous avons sollicité le dépannage inclus dans notre contrat et le dépanneur nous a littéralement "planté" : personne ne nous a averti que ce soit par téléphone, mail ou sms et IMPOSSIBLE de joindre leur service dit de dépannage suite à cela. Je précise que nous sommes dans le domaine paramédical et que des visites patients étaient prévues ce jour-là ; si ces personnes ont besoin d'une visite à domicile c'est que leur état l'exige ! Mais cela a du échapper à Kinto ! Impossible de les joindre !
Bref : à fuir de toute urgence car vous n'êtes là que pour payer !
Quant à Toyota qui vend les services de Kinto c'est encore à ce jour un silence assourdissant de leur part !
Ce comportement devrait être signalé car le contrat n'est pas respecté !

My son in law leased a car via Rivervale leasing
who in turn dealt with Kinto .
An accident ( accepted by pushbike company insurance ) all agreed but for a simple letter from car owners - kinto who can’t seem to to do this for absolutely no reason ( and when it comes to cars back they will want in A1 condition.
No Logic ? As it causes them no problem in fact resolves one .
Have to fall on my sword Kinto did assist my son in law today

BEWARE - I’ve bought and owned 10 brand new Toyota’s in the last 6 years and have hired cars in every state in the country. Kinto won’t approve me or my wife to hire vehicles from them. We meet all the guidelines as our age/credit history/insurance history/driving record/license history are all perfect. We have no blemishes whatsoever in any fields that Kinto can make us aware of. Be careful and mindful with this company before you hand out your personal details. The best hire car companies are extremely well known and are trustworthy when hiring such an expensive asset. PLEASE BEWARE

Had a lease car from Kinto threough my company, Paid upfront to reduce my lease to only 3 years instead of 4.
They refused to replace my car until it was in the 5th year, 15 months after the end date... and refused to return the money I paid upfront to ensure it was only 3 years.
They stole over £1000 off me.

Very poor customer services, they don't respond to emails for weeks.

The worst car rental company I’ve ever dealt with.

I’ve only selected 1 star as you can’t select 0.

Couldn’t unlock the vehicle I had booked & been charged for, called KINTO & was told the car was unbookable due to repairs.
Booked & charged me for another vehicle 20 mins away, caught a taxi there.

30 mins later I found the vehicle.
Only to find it had a flat tyre.
KINTO refused to assist me on the phone as they had other customers to assist.

Similar thing happened twice before.
Shame on me for trusting them a 3rd time.

Don’t go near these guys!
Still waiting for my refunds.

Really beautiful products with a pristine website but customer service is woefully poor. I purchased an expensive cup which arrived late for Christmas and wasn’t that great in reality so requested a return/refund. Kinto chose to accept this but I had to pay high price for return then informed they would not cover customs leaving me to pay that too. In all I paid the same as the order just to return and after three weeks I received the same order back, without explanation. Not once did Kinto respond to my emails re. customs or progressing refund as per their own policy. I sent my complaint and they have not chosen to respond. I’m a one time customer but isn’t that what builds business? It certainly makes or breaks online reputation. Kinto will take your money gladly but in after sales they’re shockingly and unnecessarily poor.

Hopeless.. have leased a car for the last three years. Ordered the replacement in september last year, told December, given a date, then told the end of December, then told a date in January, then told end of January.. now tod APRIL.... terrible service, cant wait for the next "How did we do"? email.... Hopeless !!!

I have been leasing a car from Kinto for 4 years. 4 months ago someone drove into me and wrote off my car. My insurance company paid out on the car 6 weeks ago. Kinto keep invoicing me for the lease and don't refund the money I am owed, despite repeated emails and phone calls. This is affecting my business, I can't organise a new vehicle until this is sorted. I also have a son in a wheelchair and we are paying out for large vehicle taxis. I am at my wit's end with this appalling customer service and fobbing off. I am repeatedly assured it is being sorted and I will get my money but nothing happens. Shocking customer care.

Absolutely dreadful company. Unfortunately my employer is contracted with Kinto to provide my company car, and trying to get my order progressed has to have been the single most infuriatingly frustrating experience of my life. Kinto take weeks to respond (if they respond at all) and you get vague updates that tell you nothing. I've been waiting 7 months so far for my order to even be submitted despite it all being approved by my employer. It's an absolute joke - I'll probably be retired by the time I get my new vehicle. Dozens of my colleagues are in the same boat and document the appalling service on out internal chat site.

Leased from Kinto now for 2 yrs 3 months out my 3 year term. Nothing but faults with car since couple months into contract. 6 times it’s been I garage to get fixed, no resolved issues so I had enough and wanted Kinto to take it back early. It’s an accident waiting to happen but was advised neither Kinto or car manufacturer will be responsible for early termination of car albeit 3 months. Now I understand I’ve got a contract but I’ve also consumer rights. To not have a car fit for purpose for nearly entire contract. Still won’t waver any costs. Disgusting customer service.

Completely incompetent fleet services. More interested in max profit and not keeping businesses on the road. AVOUD AT ALL COSTS!!!!

I have never known incompetence like it! Mistake after mistake with bookings and customer services. Avoid at all cost!