Kingspan  Arvostelua 

Boiler service arranged. Left low pressure in taps downstairs. Initially difficulty getting back in touch, but now follow up visit made to fix issues with no further charge.

The Klargester Biodisc is brilliant, really quiet and efficient and I have it discharging into a stream so no soak away to worry about. The commissioning guy was great and very helpful with operation and maintenance questions that I had and confirmed that the installer had done a good job. Don't forget to register your installation with Kingspan though as this isn't automatically done by the installer.

I cant thank the boys at the office enough for their help and guidance and quick delivery of items. Thank you! Sam, James and James! great service.

Very helpful, very quick in responding to questions and very quick and reliable with dispatch of the goods, also the prices were the most competitive that I could find anywhere.

Product four years old and has a hairline crack in cap thread have been quoted $154 for service , $33 for O-rings that didn't fix problem , $1414 for work that no-one can explain why may as well buy a new tank, $33 for a new cap (which I don't need). This company is very efficient at sending our quotes on what you need but terrible in regards to explaining why you need it . Poor product worse service and unhelpful staff with no follow-up, my advise look to anyone else for your water tank needs

The nature of reviews is generally a negative one simply because being annoyed, rather than pleasantly pleased, is a great deal more motivating when it comes to writing about your experience. I have nothing but praise for the excellent service I have received (from Sam) over the last couple of weeks, particularly given it’s such a difficult time for everybody.

We moved into a Newbuild in Dartford (Barratt Homes Phoenix Quarter) and have had our Unvented Tribune Kingspan Tank serviced with Kingspan, every year for the last 2 years since moving in. The tank has a giant sticker that states 10 years warranty. I have paid their extortionate £250 fee for each service. Recently we have had water leaking from the tundish after the 2nd service and upon contacting them I have had nothing but road blocks put infront me. Kim in their service team claimed I had ran out of Warranty because the problem occurred 30 days after service. She then started to provide real life examples of why my warranty expired. She then put me through to their Warranty team who confirmed my warranty is valid. Clearly there is no communication between departments. During my 2nd service the engineers ipad stopped working so he could not even produce paperwork for me. I had to chase Kim for 2 weeks to get some paperwork confirming their service checks. At one point Kim wanted me to pay for another service so another engineer could come round with a working Ipad and redo the service. Complete shambles. I hope you at least honour your warranty and fix my tank!
Ehsaan

Been trying to resolve fault on tempest hot water cylinder, I have e mailed, no joy, technical is always engaged, 5 days customer has been with out hot water, very poor support.

Expensive to maintain and is always having faults , pump switches on all through the day and night . No outcome of the fix

The worst experience i had ever had for my urgent boiler family fixing which is 1 year old.
Customer team not helpful at all throwing me to call the engineer who doesn’t seem to care or to send text message before he comes to home.
They don’t seem bothered at all with customers needs.
Still chasing them daily for my job which is supposed to be urgent for over 10 days.

I used them to service my boiler for five years but left after they took over a month to get my boiler fixed. British Gas were unable to cover this type of boiler so I went back and wanted the gold cover but they said they don't offer gold cover to new customers and only offered silver cover. They said once you leave gold cover you can not return. It seems absurd as if they are making it up as they go along. I would love someone from Kingspan to clarify why they no longer offer gold cover anymore.

Zero Stars

Check the warranty! The service department is clearly a cash cow for the company.

Corporate crooks. I purchased a Water treatment system from this company. It was ordered through my contractor and installed at the end of December 18. Because of Christmas it was not commissioned by Kingspan until 09 January 19. On 06 jan 20 the alert light started to flash indicating a fault. The warranty period apparently is not from the date of commission, but from date of delivery. So a £340 (!) bill for a service visit and £78 for supply of a new sensor. The engineer told me the sensor ‘often fails’....I bet it does! What a clever way to ensure a full order book for the service engineers and a healthy income flow from maintenance contracts.

This system is designed to arrive a household of 6. We are only 2 and in residence only half the week. The system is hardly working at capacity! What would be breaking if it was??

I spoke to a supervisor who was polite and eventually offered to discount the cost of the part by 30%, which I appreciate..... but there is a huge problem with the business model here which just leaves new customers feeling ripped off.

I'm afraid this company is not even worthy of a 1 star rating! The poor level of customer service received over the last two weeks is shocking. An urgent call out was arranged for the Friday over the Christmas period, only to be informed on the following Tuesday by the tenant that the engineer still hadn't turned up! I contacted Kingspan who informed me that the engineer had "left the business a few days prior and the job wasn't reallocated"! I raised a formal complaint along with requesting a refund for the appaling service (to which I had to chase for a response to) and although an apology was made over the phone, the lady still didn't accept they were in the wrong and blamed it on "skeleton staff over Christmas". No Kingspan, this is the result of poor planning!

We purchased a new Kingspan cylinder October 2018 it leaked all over the attic and ceilings in November 2019. We purchased the cylinder from DHS (Wholesale) Limited in Guernsey. Kingspan will not accept any liability until the cylinder is returned, DHS said they returned the cylinder on 21/11/19 but they hadn't. The cylinder was eventually returned to Kingspan on 3/1/20 arrived on 11/1/20 Kingspan tested it. The cylinder had a hole in it so at last they admit liability. Emily Jo Ager said she would arrange fir our costs for damage and repair to be covered and guess what it's now the 4/2/20 and we still haven't received one penny from Kingspan.
Now we are left with the only option of suing Kingspan for repairs and damage.
We are OAPs living on only pensions but have had to cover the cost of 2 dehumidifiers and heaters to try and dry out our house.
I wonder if Kingspan can't afford to pay us are they going broke?

Kingspan customer service is really horrific. Do not call you back, do not reply to emails and go out of their way not to help.
Our tank has leaked from day one. The pipes are now covered in limescale. They won’t do anything about it. Water always loses pressure. It’s noisy. If your new build is fitting one ask them if they can use a different supplier as this company should be AVOIDED at all costs!!!
Edit - thanks for the reply but I am going the down the formal complaint route with the house builder. I have a customer service manager attending my home today to discuss.

Recently had a quote for a £500 + VAT callout fee which apparently included a 25% discount (I am on a service contract) for a system fault that occurred shortly after the last service. I've two Kingspan solar tube hot water systems. Nothing but trouble.

Called them out over a problem with a septic tank, paid them £350+vat for call out!
Diagnosed a £80 part (actual cost £20) but they said the property was that large they needed 2 engineers next time so another £350+ vat
Then whilst there they messed about for 40 mins then told us that a 79p fuse was needed and they wanted another hour to go and get it and fix it so they wanted another £350+ vat for a 79p fuse , refused to pay , went and got the fuse myself to come back to find they had left and done nothing! Why didn't they have these on the van, ridiculous. Absolutely shocking company would never ever use them again . Avoid unless you don't care about wasting money

Recently had a problem with our single pump station that we didnt even know we had. Called the service team and got great help from staff in the office. The engineer arrived well with in the time frame given. Got the pump up and running again. Some parts were needed which were delivered a few days later and the engineer back to fit them. System fully serviced during this time aswell! Got my visit and a Maintenance plan for a great price. Would definitely recommend Kingspan for any waste water issues.

I have been a regular maintenance contract customer of Kingspan for our septic tank system for I guess a decade+. One would hope to be valued and treated with care after such a time.

BUT, when we had a pump break, they quoted me £760 (inc VAT) for a new pump. I smelled a rat, and found it immediately online for £301 inc VAT - ie, they were planning to overcharge me by 250% over the consumer price, so an even huger markup over their actual cost.

When I complained, they gave me an obviously misleading story about not having much demand for these pumps, so not carrying much stock, so not getting a great trade price, which simply didn't stack up given that I found it so cheap at a comsumer price. They are so cynical they don't even try to great a good story together, and simply brazened it out, unapologetically.

It was so appalling, I wondered if something corrupt was going on. I don't have evidence to allege that or other criminality, but they are cheats, abusers of the trust of their reguar contract clients.

I'm going to be looking around next time my contract comes up.