Kingspan  Arvostelua 

Disgraceful company ,
Products come with a 25 year guarantee , yet when they fail through complete fault of design, and cause hundreds of pounds of damage , they just ‘void the warranty ‘ on a technicality, and leave the customer with the damage and the bill without any sort of remorse or acceptance that it’s totally their fault . Awful company , awful products , awful customer service

I fail to see the point in contacting you via the address provided when 4 of your company representatives have already declined to take any responsibility for a defective system through various telephone conversations regarding the matter. My displeasure with Kingspan and your approved installer has already been conveyed to them and I have vowed to never again use any of your products on my projects again (including on the commercial building I am currently working on).

Do you have the authority to overrule the position taken by those in Kingspan that have, to date, denied any responsibility for the issues my Client has raised with your insulation system? If not, don't waste any more of my time asking for more details. Kingspan insulation will NEVER be used on one of my company's projects ever again.

I didn’t service my sewage treatment plant for 5 years and what a mistake. It wasn’t until the odour started to come through the house I knew something was wrong. I called kingspan service and they offered me a speedy and suitable time, had all the parts onboard I needed and fixed a complicated problem first time. The engineer even stayed after hours on a Friday afternoon to get it sorted. I just wanted to acknowledge the excellent service and experience. Thank you it could have been much worse.

Very helpful and knowledgeable service engineer and great support from team on the phones

I booked the annual water tank maintenance today. The maintenance was booked for 7:30am and the maintenance contractor arrived and tried to charge me for an additional hour service because he accessed the flat at 7:45am. He was outside, rang the front door building, entered the building but never knocked on the flat's door. When I looked for him downstairs he claimed he would charge an extra hour because he had not started on time at 7:30am. I stated that the maintenance had never exceeded 30 minutes to what he said that this time it would.
This contractor called Warren Brown from Kingspan Water and Energy, had not even taken his tools to carried out the service inside the building, which I thought it strange. He finally made it to the flat and started claiming that his automatic pump tool was not working, he then made it outside for another 5 to 10 minutes and then on his return I started a video recording as I realised he was trying to effectively charge for an additional hour by delaying the service.
I recorded everything on a video. To my surprise this man also, once finished, was claiming that he was 'looking for a missing part of hi allegedly faulty pump' for what he spent around 5 to 10 minutes "searching" for the part and in addition he was claiming that he would not be able to finish until he filled in the report and because he was not able to get any signal he had to go outside and I had to wait inside for another 10 to 15 minutes so he would call me to fill in the report.
It is outrageous that a company such as Kingspan an employ people such as Mr Warren Brown who is a professional, but not a professional engineer but a professional thug/thieve.
I will publish all this and the video on the media facebook and twitter so people can be aware that this I the practice of this company.
I contacted his manager at Kingspan, Mr Simon Pattison who ensured this situation had to be corrected. Nonetheless, I am of the belief that people should know that Kingspan contractors such as Warren Brown re using these practices and tactics to steal customers whom believe are dealing with reputable company.
Be aware, this company's engineers/contractors can use dirty practices to try to steal people and make you regret having contacted them in first place.

DO NOT BUY!! DO NOT BUY!! DO NOT BUY!! and if your water harvesting tank has broke - don't bother fixing it, its cheaper to leave the tap running! I purchased a new build property with a Kingspan Water Harvesting system that subsequently stopped working. On calling the services team i was MASSIVELY misled. I was quoted more than £300 to attend my property, I stated that was extortionate for a call out charge but was quickly advised that this would cover parts/service/repairs etc. I fell for it and now they dispute ever telling me this - I HOPE YOU HAVE THE CALL RECORDED KINGSPAN!! After a visit that lasted a matter a of minutes and no repair, I received a report stating my system is not working - thanks. The engineer himself asked we call Kingspan as they were bad at getting back to people. On calling back the first sales rep said "this is all a bit in the air isn't it? i'll put you through to the rep that booked you in!" I was then told by the rep who booked me in that the fee was just a call out fee!! lies. Over £300!!! just to tell me my tank doesn't work! ITS A SCAM. Oh how i wish I read these reviews. The amounts are reoccurring and suspect.. £300+ call out and then...wait for it..£400 for a pump! Im still waiting for a callback. Why would anyone pay over £300 just to be told its not working? I have now started to seek legal advice and have been advised around the legalities of a misleading sales rep and 'reasonable' call out fees. After some initial research, we can confirm that these fees are not reasonable in comparison elsewhere and even more so as no works were actually done in the minimal time spent here. Luckily I have CCTV which shows the footage, time spent and activities by the engineer in our garden. I would STRONGLY urge others to seek advice on the Consumer Contracts Regulations 2013 and the Consumer Protection from unfair Trading Regulations 2008. After reading many similar reviews, I shall be taking this further and sharing everything on this site also. KINGSPAN - Do the right thing. Read these reviews. Its embarrassing and daylight robbery. I shall be pursuing damages/full refund. This cant continue.Kingspan, if you want to respond, do not ask me to email a generic email like below. You have my name, check your system and call me - stop pretending with others that you are 'responsive'.

After fitting over 200 Range cylinders - I have been let down by Kingspan.
Today is the second time I have reported a coil failure on the “Copperform Flomaster” thermal store. Previously a failure after 2.5 years and today a failure at 3 years. Makes you wonder why there’s only a two year warranty on a bespoke product, at a high market price.
This is embarrassing. Yet again I’ll be purchasing a competitors thermal store and swallowing the installation cost - I value my reputation.

Shame on you Kingspan

I was experiencing issues with my septic pumping station over Christmas and my usual engineer was abroad for the holidays - I rang into the Irish office. The call handler Samuel was able to help me get my unit pumping again as he was able to explain the workings of the control panel. I have called the Irish office before about another septic pumping unit I have and I was never explained these methods of turning off the pump and switching it to manual etc. So this advice was a great help. They were very kind to advise me of items which my tennant should not be flushing down their toilets to avoid this rigmarole again, which my engineer later confirmed was the fault.

I was worried to begin with seeing the terrible customer service reviews, however using the online chat function and I have to say my concerns were for nothing.
Jodie the adviser I spoke to was great, although there was nothing she could do to rectify my issue (not a serviceable issue), she gave me a call to give me the advice she'd been given to pass on, updated the details of ownership and sent me the users manual.

While I see nothing but bad reviews, so far we have had excellent experience with our Kingspan TRIBUNE IND 300L ECO hot water tank but the last service did cause the tank to constantly release water (which had not been doing prior to the annual service). Kingspan fixed it, but we had to wait a week for an appointment because there are no certified service companies in central London. Fingers crossed ...

Bad company - do not sign up to their service contracts. They will use any means possible to add additional cost onto their service plans. We bought one of their treatment plants, and they have in no way attempted to ensure that we are aware of the limitations on the treatment plant. When I queried why we had not been provided with their user manual to explain how it was to be used - they said that their terms and conditions (VERY small print!!) said that we should request a copy if we needed it. Very rude customer services representative - no attempt to apologise - it was (apparently) all our fault. I will not be renewing our service agreement with them. Avoid at all costs

Appalling customer service, and that's being polite.

During the second service on my water cylinder the pressure relief valve was determined faulty. I contacted Kingspan for advice on how to replace it. The only response was to tell me it was out of warranty. No alternative help, no support, no contact information of somebody who could help, nothing.

The cylinder was 11 days out of a 2 year warranty!!! It's reasonable to assume the part failed between services, under warranty. Reasonable to anybody with common sense.

Whether it was in/out of warranty is irrelevant to offering good customer service and support, clearly something Kingspan have no idea on. I'll have to find a way to source the part and fix it myself or through a third party.

This review is more based on the idiot driver of yours on whitwell hill between york and scarborough. Slow moving traffic today not even crawl pace.

Driver decides to pull into fast lane to STOP the outer lane from passing, this resulting in even longer queues while having a completly free lane ahead of him. Due to this idiots action its now cost me a Dual mass Flywheel because if he hadnt have acted in the manner he did we wouldnt have come to a stop start constantly for nearly half an hour on a very steep hill.
We are not even sure why he did this as his lane was clear but he still refused to move forward!

Hopefully you have dash cam footage of how much of an idiot your driver was today 15.8.2018 approx dinner time.

If you dont have the footage, dont worry i will be uploading my dash cam footage to youtube, fuming is an understatement!!

Years of bad customer service. routine service ended up with a broken system. I take out gold cover with to included 2 services, never received the second service visit. Then had to cheek to ask me to renew, when I never received a service from them. I work abroad, I have emailed twice, with reply over a period of a month. to asked for clarification. No response to date. I cant find a telephone number and get passed pillar to post. After they install, they are not concerned about follow up or maintenance.

After years of using Kingspan for a service contract on my bio septic tank, I am left £1000 out of pocket, a broken tank and a bill for the revisit of an engineer (who had done nothing). I have been paying £600/year for eight years for nothing. Parts are not included, they don't empty tanks, on learning all of this and contacting them, I am told I still have three months left on my 'contract' and have to pay a further £200 or so for again, absolutely nothing.
Avoid this company like the plague and find a local company that will service and maintain your tank for about £200 a year plus emptying.

Not got time to go into full details but shocking !
over a year on 7k later, still not completed, system is not running, was better before they looked at it !
No replies from the office, broken promises.

Had enough!

I asked my builder to install rainwater harvesting and he chose kingspan enviro. One month after I moved in to my new house it failed for the first time after heavy rain. By the time my builder was able to return and check it had dried out and was working again only to fail again in the autumn when the wet weather returned . Kingspan refuse to repair under guarantee as they claim it does not run from the date of commissioning of the system but from when the builder bought the system from them at the start of building some five months earlier giving me only seven months guarantee! Also they claim that as the harvester overflow was connected to a soakaway ( their brochure says this is permissible and as the land slopes away from the sewer is necessary) which was possibly overwealmed during a cloudburst the guarantee is void - as the
electrical equipment in the tank and underground ducting connecting the submersible pump to the house is only splashproof!!!
I have to give one star as there is nothing lower. I cannot recommend this company.

Poor Products and Poor Customer Service - Kingspan Environmental.

I have experienced over the past year many manufacturers faults with the Tribune Cylinders I had installed on my newly refurbished tower block. The leaks from the cylinders caused extensive damage to many of my properties, due to the constant delays in investigation of the situation at the time and the customer support offered to us throughout. I had to constantly call this company for updates and found that I received better customer service from their loss adjusters rather than Kingspan themselves. The employees that I spoke with in the office during this time, also gave me incorrect information as to when engineers were attending, causing even more inconvenience and annoyance with myself and my tenants occupying the damaged apartments. The works were finally completed at their own cost and I was then told that any charges my company incurred from emergency call outs to plumbers would be reimbursed. Nearly 5 months on and I am still tirelessly chasing my refund, even though I am still experiencing the same issues with other cylinders in this tower block. I have issued a complaints letter to them on 13.11.17 to which I have still received no response or reply that this has been received and investigated. Due to the above I will not be recommending or using this company again, even though there is still another approx. 50 cylinders required to be installed on our refurbishment.

I booked a combined service for Solar panels and the hot water storage. At the time of booking, the charge quoted was for both the solar panel and the storage. I speciacally asked whether the charged quoted (£164) was for both services, the answer from KIngspan was yes. When the engineer came, he said he could only service the hot water storage tank but not the solar panel as it was form a different company. He also told me that the charge is combined charge for both services. At the time booking though the details of the hotwater storage was taken form me, did not ask any details about my solar panel (which is in the attic/roof. Today I called them, they started justifying the charge, but sopped immediately when i told them they cant deny what they have told me when I booked the combined service. Moreover, Kingspan have not send me the invoice or a service report so far. They are not trustworthy. AVOID BUYING FROM THEM

Dr Kumar

After our annual maintenance, there were no reports of any pump issues but we were required to tanker our effluent tanks. We paid additional fee for this. Four days laters all pumps broke and there was sh!t everywhere. To replace the pumps cost £2.5k and took a week to be replaced. In the meantime we tried not to see water but had to pay for two additional tankering sessions at 300 a pop.. All in all we were held over a barrel and fleeced for every penny while we had no choice but keep using their services. Awful company to deal with.