Kingspan  Arvostelua 

Incompetent and unhelpful customer service. So difficult to get them to respond and can only seem to get a response when put senior executives on the mails. Really awful customer service and not what one would expect when spending money with a company. Just altogether a brutal bad customer experience and incompetent customer service and support.

Absolutely fantastic service from Oisin at Kingspan technical support. I had an issue with my new Sensit device and messed it up during installation. Oisin was able to support my quickly and resolved my issue with no problems. Highky recommend the device and the customer service if you need to. Thank you Oisin!!

Upgraded to a sensit system but after nearly a month now I get no consistent daily readings on average it will update 2 out of 3 days and therefore is unreliable. Tried different locations but seems to make no difference. Trying a final location as close to the tank as practical but not holding out any hope…Not really worth all this hassle.

I am absolutely appalled by Kingspan's predatory warranty practices. My Kingspan Tribune HE cylinder (Model: TI180ERP, Serial No: 7470980) was installed in June 2021. It is only 5 years old, yet its inner vessel has already suffered a catastrophic failure.
A Gas Safe registered engineer officially diagnosed an internal heating coil failure (cross-flow leakage). High-pressure mains water is actively back-feeding into our central heating circuit (rising from 0.9 to 1.1 bar in 45 mins), posing a severe risk of central heating chemical water contaminating our domestic hot water.
My family is currently left ENTIRELY WITHOUT WATER. When we contacted customer service (agent Pakeeza Waheed, Quote SQ0078534), Kingspan demanded an upfront payment of £343.85 just to send an engineer, and flatly refused to refund this fee even if their own manufacturing defect is proven on their 5-year-old product.
Extorting hundreds of pounds from a family left with no water due to your premature product failure is disgraceful. Do not trust their advertised "25-year inner vessel guarantee" – it is completely worthless. Avoid Kingspan at all costs!

--- Update 10/07/2026 ---
I have attached a photo of the failed Kingspan cylinder that had to be completely removed from my property. A premium product lasting only 5 years is a joke. Kingspan’s refusal to take responsibility for this catastrophic internal failure, despite clear diagnosis from a Gas Safe engineer, shows their complete lack of customer care. I am incredibly disappointed with their predatory warranty clauses and will never buy from this brand again.

Phoned the carrickmacross office today for information on panels.... after been put through to 5 different people i got hold of the lady for Quotations

While asking her simple questions about prices for certain sizes she seemed to get very angry and said if you dont give me your email address I will hang up ?

I have never experienced this before from any sales person ever..... so dam rude and has zero customer service skills

She then hung up the phone.... i tried to ring back and then she wouldn't amswer the phone

Please dont use this awful company

Utrolig byråkratisk organisasjonskultur. Har bestilt 43m2 fallisolasjon. Det har vært 6 forskjellige medarbeidere involvert for en leveranse på kr. 23.000,-, slå den. Har holdt på en uke med å bestille, men ennu ikke mottatt ordrebekreftelse med leveringsdato. Vi for se hva som skjer i dag, hvem vet?

Non-existent Customer Service. The readings from my oil tank sensor have remained unchanged for nearly 2 months plus it is showing a warning sign. Their default position is to refuse to accept that the sensor is faulty and make no effort to honour their warranty. They don’t even seem to keep a record of their warranties as I had to send them a copy of their own email confirming that I had registered the warranty. One of their ‘advisors’ told me to change the battery even though it would invalidate the warranty! As for their call back system - forget it they’re just not interested!

A watchman advanced sonic oil measurement device came with a new oil tank i had installed. I decided to upgrade to the SENSiT USB transmitter that would apparently link the oil tank to my phone. Do not waste your tine doing this. The set up process is appallingly complex with requirements to provide all contact details including photos of your tank from all angles. This was to 'register for 10 year guarerntee". i didnt want that guarentee (the tank is new with a 15 warrenty). I therefore didnt bother taking these pictures. Because if this the software wouldnt allow me to register my tank at all. The dongle then didnt work. On trying again the app told me that the dongle was already registered and i couldnt proceed at all. I've seen apps made by children that are better software. The plug in 10 bar thing still works but the link to a phone (which should be very easy) appears to be a grift to gain information on the pretense that its necessary. I just want a way of monitoring my oil on my phone, Kingspan make this simple task impossible. Awful.

Personal service from Kingspan & Client care.

Excellent customer service from a J Rivers. He was very patient with me. Explained everything thoroughly, very polite and all round great customer service. Product itself does it's job but I had a few technical issues. Would definitely recommend. P

Been using Kingspan for 15 years - excellent service.

Zelf 1 ster is te veel. Als syndicus kunnen wij alleen maar ons ongenoegen uiten. Ik stel vast dat er velen onze ervaring delen!

Have been using this company to service and maintain our treatment plant for a few years
Have found their service excellent
I pay for the Gold plan which means they service and maintain the tank
Have only had to call them out for a problem once, and that was sorted out quickly
The engineers are always cheerful and efficient

An appalling company to deal with ,no interest in customer satisfaction ,none of there current staff have any understanding of how their sometimes very large products get delivered.No understanding of how their products work or care .Just astounded a company of Kingspan size should be so disinterested in their customers There are other manufacturers of similar products

Poor products and terrible customer service, as a groundwork’s subcontractor who has installed hundreds of foul systems over the last 20 years I will never touch another Klargester product again. We installed a foul pump chamber of Klargester’s on a new dwelling just over a year ago, the chamber itself has only been in use since the clients moved in June ‘25. It’s a house of only 2 elderly occupants and 4 weeks ago this pump failed beyond repair rendering it unusable. It took Klargester 2 weeks to send someone to site to confirm what I had already determined and it’s now 2 weeks on from that and I have had to have a very stern conversation with their rep to try and get a quote sent tomorrow to place an order for the works, I am informed their warranty, for what it’s worth, only lasts a year from delivery date. Never once have they contacted me to update me on the process and I have to constantly contact them to be left on hold for ages. Do not waste your money on one of their products, there are plenty of other more reputable manufacturers out there.

I ordered a mini stepper unit on 15.2.26 and never arrived,I have sent numerous emails asking were this item is with no reply.Donot order from this company.....SCAMMERS.

The Watchman Sensit took a bit of getting used to at first, especially because it kept disconnecting and I honestly wasn’t sure what was going on. I’m not very technical, so I was a bit worried I’d done something wrong during the setup. After speaking with support, lady Isabell, explained it was just that the tank was too far from the Sensit unit. Once we moved it a bit closer everything settled down and it’s been working perfectly ever since. What impressed me most was how simple they made it sound, even for someone like me you know, not the most techy person around :). There was a couple of mix‑ups at the start and I probbaly pressed the wrong button once or twice, but in the end it was much easier than I thought.

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