Kiddisave Arvostelua 

I've experienced the same customer service as the previous reviewer. I ordered 3 items and 1 of my items (bugaboo cam adaptors) hasn't turned up. I too was sucked in by the 10% discount. I've been calling and emailing Kiddisave since Thursday with no answer. It's now Tuesday. I once nearly got through but the person hanged up on me (I think they were dialling out). I just want a refund now but I can't even get that. The item is showing in stock but I bet it's out of the stock like the previous reviewer has experienced. I wish I'd ordered directly with Bugaboo now! Very disappointed with their poor communication!

I ordered three items, one of which being the Joie Mimzy High Chair, totalling over £150. We had initially been sold on the Mimzy high chair by a fantastic and knowledgeable sales assistant in John Lewis but were tempted by the 10% online discount code currently being offered by Kiddisave. We placed our order on Saturday 16th March 2013 and eagerly awaited our items, inparticular the high chair as we were excited about introducing our baby to solids. We received two of our three items around Wednesday 20th March, but we received no notification of this delivery, not from Kiddisave or the courier. Somewhat baffled as to the abscence of any means of communication regarding our order/delivery we were also left wondering as to the whereabouts of the high chair. I emailed Kiddisave on Thursday 21st March, using the contact form on the website, but having received no response my husband rang four times on Friday 22nd March, at different times of the day, with no reply and no opportunity to leave a message. I rang again the following day but received an answerphone message to say that they are not open on Saturdays or Sundays. So on Sunday I emailed again in a hope that someone would respond on Monday 25th March, sensing my utter dissatisfaction with the lack of customer service. Monday morning came and went so I rang on Monday afternoon to eventually be told that the high chair was actually out of stock!! I was told the website would be updated.........but as I write this, over 24hours later the website hasn't been altered, showing "in stock"!!! I've now ordered the high chair through John Lewis as I am confident with their reliability and customer care. I most certainly will not be using Kiddisave and will not be recommending them to any of my friends and family. Get your act together Kiddisave!!!

Despite the negative reviews, I have had a pretty good experience so far. I had no problems ordering, or finding what I needed. My products were shipped out in a timely fashion and arrived shortly after. It's important to remember what time of year it is when you order things as well, holidays season can really delay things with shipping.

I have never ordered from this place, but I ordered stuff for a friends baby shower and everything was so easy. I got it faster than the estimated delivery time too. I will surely be using this company again.

I ordered a Maxi Cosi car seat and Isofix base from Kiddisave as they were the cheapest retailer and were offering a further discount of £15.00 when spending £150.00 or more. This was the first time I had ordered from this company and didn't have any concerns initially that this company would cause me any problems. However, I then stumbled across their facebook page which highlighted some VERY unhappy customers and upon further investigation discovered that their reviews involved some horror tales of customers not receiving their goods! I must admit I went into a complete panic as I had ordered over £150.00 worth of goods!! was i going to lose my money??!! Subsequently, I immediately rang the company to check my order. It did take me a few attempts to get through to somebody initially, but when i did they were extremely pleasant and very helpful! I was told that they would check the stock of my goods and let my know when it would be dispatched (I must admit the items were labelled as 'in stock' when i ordered and 'dispatched within 2 working days'?!) HOWEVER, I was e-mailed the same day to say that the car seat would be dispatched that day and that the base would be delivered within the next week as it was out of stock, if that was o.k with me. I was not worried as I was in no hurry for the items. I received that car seat as promised and on time. I was then e-mailed only a few days later with no prompting whatsoever to say that the base was being delivered straight from the supplier in a couple of days, which it did. I was very impressed with the communication and service I received. I was e-mailed on my delivery day to tell me the time slot my items would be arriving, even amazon doesn't do that!!! I would definitely use this company again! If I had read the reviews before I had ordered I do think I definitely wouldn't have placed the order with this company, which would have been a real shame! Thank you kiddisave for a good price and great service. I am a happy customer!

We ordered the Bugaboo package, and unlike reviews of others we actually received it in a timely manner (all of it). The whole process was quick and easy. I have took noticed in most of the negative reviews about shipping, they was placed right before or during the holiday season and I wonder if that could be a reason? All I know is I had a great experience.

I had a great experience with ordering from this company, much better than previous companies i have dealt with. Browsing was easy, ordering was a breeze and shipping was on time!

The service was amazingly quick, I was able to find, order and pay for my items quickly and they shipped them out shortly after. I am very satisfied with their service and will use again.

These days most online stores are easy to navigate and the process of ordering is made to be simple, so there was not surprise about that. However, what I like was the quick shipping. I have ordered things online and off TV and it's taken 3+ weeks to arrive. My items arrived quickly as quoted. The only time I have fast shipping like this is when I order via eBay or Amazon!

I did not see the reviews prior to purchasing with this company, but I am here to say not to listen to them. I ordered my items, the whole process was simple and easy, they had the items I needed and some I didn't realize I was even going to need. They gave me a estimated date of arrival and it got there the day before!

Despite some bad reviews I decided to give them a try, every company will have it's bad reviews/experiences. I am glad I did, not only was the prices cheap, process was simple and shipping was on time. Would use again.

I ordered a car seat on 28th December 2012 with an expected delivery date of 8th January 2013. Despite chasing, it had still not arrived today (1st Feb 2013). I have cancelled the order and received assurances that I will get my refund (the money was taken pretty much as soon as I placed the order) in 3-5 days. Here's hoping, but I'm not holding my breath. Would not recommend this site to anyone. A friend of mine ordered on the same day. She got her seat a week or so ago, but it was damaged. She sent it back, but has yet to receive the promised replacement.

very quick delivery and fabulous service to boot!!! Couldn't ask for anything better!!!

I was so happy with the products on kiddisave.co.uk. Brilliant customer service I order my new pram on their website it was quick and easy and I received it within three days of the order being made.

Ordered my pram a week ago and was told to expect it within 2 days!!
When it was overdue I called to be told to expect it the following day!!
It never showed up!!
I called again the day after to be told to expect it the day after, it never came!!
Adding up the minuets I have spent on hold and trying to get through to someone is a total of 73 minuets!!
I have now asked for a full refund of which I was told would be sorted immediately but it is still not in my bank!!
I now have to wait and buy a new pram elsewhere!!
Totally unprofessional customer service operators with not bothered attitudes!!!
Will stick to kiddicare from now on a well trusted site!!!!.
Beware of this site!!!!

I ordered my bugaboo chameleon package on 10/12/12 to this date all I have received is the base and the car seat I've had my baby but cannot take him out with only half a pram customer service just keep lying to me and saying we received delivery and will be with you next day

I placed an order for bugaboo with cocoon, buggy board, buggy Clip and play mat on 19 dec. the delivery for bugaboo was 2-4 weeks. It's now 26 Jan and I have no clip and no cocoon. The clip was supposed to be sent "straight away" 2 weeks ago and "immediately" last week when I chased. The cocoon? Who knows. It hadn't been on the weekly bugaboo delivery van since my order
was placed apparently. So, my in stock item has never been in stock at all. I've had no emails advising of incomplete orders before
receiving them nor any update on delivery
delays. I have had to do all the chasing. most
people who use kiddisave will have kids and
will be looking for convenience and prompt,
reliable service. Being on the phone for ages
to customer service people whose hands are
tied or chasing on email isn't easy with young
children demanding your time and I am so, so
fed up of chasing this company. The last
conversation I had with someone from
Customer service was depressing - they had no idea when cocoon would arrive, yes the service is shocking, they're sick of dealing with
complaints like mine, management don't listen
and the owners haven't been able to make the
transition from shop to Internet retail business
- they simply don't have the processes set up
to manage customer expectation on delivery.
I would never use this company again. I want
my stuff and my life back!!!!

I ordered a Bugaboo on the 19/12/12. I had read lots of reviews on this company and along with the amazing savings that no other internet based firm could touch I did have my doubts and suspicions as to weather they could deliver. HOWEVER.......

I contacted Kiddisave by phone and email just before christmas...
I got a prompt reply via email with around 3-4 working days turn around.

I called at 9am and had to hold for 5 minutes before an answer which is no issue.
I called again a few days ago (january) and got a prompt answer again.

I explained that I had worries having read other reviews about how long I should expect to wait for an item that shows as "in stock" on the website.

The gent on the phone was very helpful. He was honest by explaining the website could be better in explaining how kiddisave operate.

Apparently.. most of the items on the site are not held in stock.. keeps the price down to a minimum I guess.

When you order you are added to a list which is then sent to the manufacturer who put together a crate and send it to kiddisave. It then makes itself to you via Interlink.

This accounts for the delays in ordering and receiving your product.

I was told further that bugaboo deliveries come in on tuesdays and wednesdays so expect to wait at least two weeks for the order to turn around and get to your door.

My bugaboo arrived today 08/01/13

I also received an email from interlink yesterday and have been able to track my parcel all the way to my door with an hour time slot which they delivered within..

superb service and value...

thank you Kiddisave..

Ordered a few small items from Kiddisave and even though there was a £3.95 delivery charge, I was happy with the overall price. I received all my items on the same day and there was no complaints. I would shop here again

I recommend kiddisave as they have competitive prices for well known brands. They also have alternative options for tight budgets. The only issue I have experienced was slightly late delivery and lack of communication during delivery.