Keddy Arvostelua 

⭐️ 1 STAR – A NIGHTMARE EXPERIENCE WITH KEDDY BY EUROPCAR AT CDG TERMINAL 1

Absolutely disgraceful, manipulative, and unprofessional service from Keddy by Europcar. This experience was the definition of corporate extortion.

I prepaid over €450 for a 21-day automatic rental from CDG Terminal 1, only to be told at pickup that I couldn’t receive the car because I didn’t have the physical version of the card I booked with—even though I had it loaded on Apple Pay and offered another valid physical card with my name on it.

Here’s where it becomes shocking: the agent refused both options, then offered to take my second card—but only if I paid an EXTRA €550! That’s over double the original cost. So, apparently they can change cards, but only if you’re willing to be ripped off on the spot. I refused, and was forced to take a 6-hour round trip just to retrieve the card, racing against their 10:30pm deadline or lose my entire booking.

When I finally picked up the car, it was:
• Filthy on the outside, covered in bird droppings
• Dirty on the inside, with fruit seeds on the floor
• And within a day, it began making a loud mechanical noise whenever I pressed the gas

I tried to call roadside assistance multiple times, with no answer. After waiting 55 minutes the next day, I was told there was nothing they could do except advise me to go to an MG garage (not my job!) or return to the airport to exchange it.

So I went all the way back to CDG. They offered me a manual car instead of an automatic (which I had paid for). When I refused, they told me to wait 15 minutes for an automatic to be delivered from another terminal. I waited 50 minutes.

When I got to the parking lot — surprise, it was a manual again! I went back furious. Only then — magically — they suddenly found an automatic car “in inventory” and gave it to me.

Keddy by Europcar:
• You wasted my time
• You tried to scam me
• You offered unclean and faulty vehicles
• You failed at every level of customer service

I will never rent from this company again. If you value your time, money, and sanity, avoid Keddy by Europcar at all costs. This is not a one-time mistake — it is a clear pattern of incompetence and unethical practices.

Je ne vais pas y aller par 4 chemins : Ne louez jamais rien chez eux, ces gens sont des purs escrocs, ou alors, et c'est pire, ils sont tellement mal organisés que le résultat est le même.
Voici mon expérience :Référence:
CJT-168347688
Groupe:
Opel Corsa 5 doors A/C ou similaire
Totale:
284.92 €
Choisissez la date:
29/04/2025 11:00
Charleroi Aéroport (CRL)
Charleroi, Belgique
Prenez possession de votre voiture au bureau de KEDDY RENT A CAR, situé dans le bureau de EUROPCAR RENT A CAR, dans le hall des arrivées de l’aéroport de Charleroi, bâtiment S6, bureau 11.

J'ai appris par la suite que ce jour a été déclaré jour de grève nationale et ai tenté de contacter Keddy pour savoir que faire.Ces gens sont incontactables et tout est flou autour d'eux. moralité j'ai perdu mon fric, car encaisser votre fric , ça ils savent le faire.Des bandits

Ich muss wirklich dringend von diesem Unternehmen abraten. Wir hatten bereits über unsere Kreditkarte eine Versicherung für Mietwägen abgeschlossen und haben auch mit dieser bezahlt und dies auch am Schalter in Lissabon erwähnt. Erst nachdem wir den Mietwagen abgegeben hatten und wieder in Deutschland waren, wurde uns auf die hinterlegte Kreditkarte (zwecks Kaution) eine Premium Versicherung mit knapp 500€ abgebucht. Von keddy bzw. Europcar bekommt man nie eine Antwort … Am Ende haben wir unheimlich viel für diesen Mietwagen bezahlt. Da ich schon oft mit Mietwägen gebucht habe und so etwas noch nie passiert ist, rate ich wirklich ab von keddy by Europcar den Mietwagen zu buchen.

Betrug am Flughafen! Europcar / Keddy. Unsere Reise nach Mallorca begann mit einem riesigen Ärgernis. Am Flughafen wurden wir von diesem Mietwagenanbieter regelrecht abgezockt! Uns wurde dreist eingeredet, dass unsere in Deutschland gebuchte Vollkaskoversicherung nicht gültig sei – eine glatte Lüge, um uns zu einem neuen Vertrag zu zwingen. Der Mitarbeiter versprach eine Stornierung der ursprünglichen Buchung, nur um uns stattdessen einen völlig neuen, überteuerten Vertrag unterzujubeln.

Dieses Geschäftsgebaren ist nichts anderes als Betrug! Wer hier ein Fahrzeug mietet, muss sich auf versteckte Kosten, unseriöse Verkaufstaktiken und irreführende Aussagen gefasst machen. Unser gut gemeinter Rat: Finger weg von diesem Anbieter! Es gibt genügend seriöse Alternativen – spart euch den Frust und sucht euch einen anderen Mietwagenanbieter.

Ein Stern ist noch zuviel.
Vor 4 Jahren ein Auto in Portugal gemietet.
Dazu auch gleich die Zahlung der Mautgebühren per Nummernschild. Die Gebühr hierfür haben wir bezahlt. 4 Jahre nach der Reise erhalten wir ständig Mahnungen der Mautgebühren und müssen diese überweisen....sollten von der hinterlegten Kreditkarte abgebucht werden.
Schlechter Service.
Telefonisch versteht niemand Englisch und in Deutschland ist niemand zuständig.
Noch nie so schlechte Erfahrungen gemacht . Bei anderen Mietwagen Anbietern hat immer alles reibungslos funktioniert

Wenn null Sterne gehen würden gäbe es die , jetzt daheim nach Abgabe wurden uns noch über 200€ für eine angeblich abgeschlossene Zusatzversicherung abgebucht , unfassbares Geschäftsgebaren der Station in Faro

We book a car by DOyouspain and rent it from Keddy car rental in Girona airport.
This was our best car we ever had. We became an brand new Kia Ceed with just eleven kilometers.
We also had an good price so for this rental I can give Keddy car rental 5 stars and if it was possible to give them 10 stars I give them 10 stars. I was very happy with this new car. Thanks Keddy. I know it is lucky when you become an new car.

Trotz Buchung über Check 24.(Versicherung ohne Selbstbehalt und Miete)im Voraus gezahlt,wurde uns am Flughafen Palma eine zusätzliche Versicherung untergejubelt im Kleingedruckten.Nach Rückkehr aus dem Urlaub wurden nochmals fast der selbe Betrag von der Kreditkarte abgebucht.Mitarbeiter bei Europcar am Schalter könnten kaum Englisch und Deutsch.Absoluter Betrug!!!!!!!

RIP offs, I had a booking for Brussels International airport a mistake i had made but the flight was for the charleroi airport.. this error they charged me 220£s more than the initial booking just to amend the booking?

crazy rip offs, avoid keddy at all times..

no car moved from the international airport to this south airport.. only change of booking location pick up and drip off..

Extremely Disappointing Experience – Misleading, Unprofessional & Unresolved

I had a very unpleasant experience with Keddy by Europcar and would not recommend them based on the following issues:

Upon arrival, the staff member at reception only asked for my name (no booking verification) and spent unnecessary time chatting, despite me clearly stating I was in a hurry. He didn’t introduce himself and came across as deliberately stalling.

He incorrectly claimed my booking was for 10:30 AM when my confirmation clearly said 10:00 AM.

I was unexpectedly asked to provide my National Insurance Number, which was never mentioned as a requirement during the booking process. I had already submitted all necessary details in advance, so this felt inappropriate and suspicious.

The security deposit was another surprise—I was told I had to pay £700, even though my booking confirmation stated deposits start from €300. The staff blamed this on me booking through a broker and said I “must’ve missed the small print.” This contradiction and lack of clarity made the entire interaction feel very untrustworthy.

I ended up cancelling the booking because I no longer felt safe proceeding. However, I was then told I’d receive a cancellation confirmation, which I never did. When I asked again, the staff refused to provide it and later denied ever sending anything—right in front of the manager. The manager also refused to give me anything in writing and only sent a vague email from someone named Luke Wilson that gave no proper reassurance.

To make things worse, my formal complaint was completely ignored, and 20% of the total cost was still deducted from my account, even though I never used the service and only cancelled due to their misinformation and unprofessionalism.

Overall, this experience was incredibly frustrating, time-wasting, and costly. The lack of accountability, poor communication, and inconsistent information made me lose trust entirely.

Avoid if you value clarity, professionalism, and fair treatment.

So eine furchtbare Erfahrung haben wir noch nie 🙅‍♀️ gemacht!!! Wir hatten bei Check 24 von AurumCars eine Vollkasko Versicherung mit gebucht Keddy Mitarbeiterin gleich gesagt dieser Versicherung akzeptieren wir so nicht wir müssen Versicherung bei Keddy abschließen das haben wir natürlich abgelehnt, wenn wir keine Versicherung abschließen wollen müssen wir 4600€ Kaution zahlen 😡 so eine Frechheit, der Dame am Schalter unseren Mietbedienungen gezeigt die Aussagen von ihr „ der Vertrag entstand zwischen AurumCars nicht von Keddy“ in Endeffekt haben dann wo anders ein Auto geliehen. Natürlich entstanden doppelte Kosten für uns

Europcar Keddy - Scam alert
I arrive to collect my car and was slightly late 10:45 v 9am on voucher and was told that as they no longer had my car ‘Ford Focus size’ I had to ‘upgrade’ to an automatic but smaller Renault Captur at 160€ ie 20€ a day supplement. This was essentially a doubling of the rental cost. A similar story was being rolled out to the person next to me so they are clearly ‘at it’ I was travelling with two young children with me and the member of staff (lady on left if picture) was not very nice/ borderline abusive and offered no alternative, it felt like extortion as I was stuck with no option but to accept.

To add insult to injury, no clear advice on returning to the French side was offered and the car sat nav could not navigate us to the address provided on the contract. We had to leave the car on the Swiss side to avoid missing our flight and were levied a further charge of 480€ for this So a 170€ car rental for 8 days became €810 after the €640 additional charges were taken from the deposit These charges are disproportionate and a disgusting way to conduct business. Furthermore no invoice or breakdown had been provided. I will be raising a formal complaint with Europcar.

Livrent des voitures défectueuse et abondonne le client!!

I think this company provides rental for easyJet? Anyway there was a coma and a death in the family. Keddy cancelled and refunded, without asking for a death certificate. My flight (easyJet) and concert (Ticketmaster) both asked for one. The sick 🤢 freaks. (Hey grandma do you have grandpa's death certificate so I can get my 20€ back?). Anyway Keddy was great to trust me and not be disgusting ghouls.

Absolutely shocking service. I booked a car through them to collect at Geneva airport at the Europcar desk, which are actually the same company. I was told that unfortunately that Europcar don’t recognise the insurance with Keddy provide and as a result I had no choice but to pay an extra £40 per day insurance. This is despite me also having my own excess protection policy. The additional insurance cost me £160 and the car rental was meant to be only £94! Complete ripoff of a company, would never ever use them again!

Take a video and fotos of the car when you take it from airport. They know who has booked a full insurance and after 3 month they send you an invoice for damages caused to the car.

J’ai loué une tesla Y rayée de partout, comme indiqué par l’agent au comptoir j’ai fais des photos pour des dommages non signalés sur le contrat. Au retour plus de 400€ de facturé, ensuite un service client borné qui ne veut pas reconnaître ses torts. Fuyez Europcar et Keddy.

Plus jamais Europcar, j’ai loué un véhicule pour une semaine et en m’arrêtant quelque part quelques minutes j’ai eu une amende de 30 euros, je me vois plutard débiter de 85 euros par Europcar ce que je ne comprends pas. J’appelle le service client, une dame super désagréable en ligne me dit que fallait que je lise les conditions générales que la gestion des amendes est de 55 euros en gros ils ont juste payé les 30 euros d’amendes en quelques secondes en ligne et m’ont taxé pour ça 55 euros un montant supérieur à l’amende lui même. On n’a même pas le temps de contester si jamais on a pas commis l’infraction. J’ai halluciné, et la dame qui s’en foutait totalement de mon étonnement vu que ce n’est pas sorti de son compte. Je ne conseille pas du tout la location avec eux car je considère cela comme du vol.

This is my experience of Keddy Europcar at Geneva Airport . I hired a car from them at Geneva Airport on Weds 29th. Jan.2025 and returned it on Thurs. 6th Feb. - all intact or so it appeared It appeared. Apparently I did not leave it in the correct carpark in Geneva airport ( I parked it on the Swiss side )even though it was accepted and examined by a Europcar agent and signed off without incident or deduction . They subsequently charged me €480 (deducted from my account on the 10th Feb.) to move the car from their (Europcar) carpark on the Swiss side of Geneva airport to their carpark on the French side. I only know this because I phoned Europcar Customer service when I discovered this deduction from my account, to be told it was the cost of “relocating’ the car ! Their agent, who accepted the car on the day, having checked for full fuel tank and no damages assured me it was no problem. and that I could leave it there-at no point was I advised of any penalty for leaving it in this, (their own) carpark.
How do they arrive at this charge of €480?! -why didn't they charge me €4,800?! -it's just as arbitrary and random and still totally within rip-off territory. How can this company take itself seriously with these business practices? Surely this is thievery by any other name?
And just to add, something that in hindsight corroborates the sharp practices existent here -I had to upgrade my initial car rental level (another €150) as the base price model doesn't come with snow tyres - my daughter’s partner who is from this region and was with me, informed me that it's illegal to drive in Savoie in winter without snow tyres-the police will literally stop you and turn you back! Europcar are not even adhering to the laws of the land in giving out cars that are not up to legal spec. for use in the country of origin.
To add to this - there has been NO ENGAGEMENT by Europcar Customer Service at Geneva despite 2 submissions made to them and this is now 6 weeks later.
I am of course in the process of trying to recoup the money taken from my account via Bank of Ireland - itself a labyrinthine process.
Under no circumstances regardless of the outcome would I ever hire again with Europcar .
How do they seriously think this works as a business model in terms of repeat business?!!

Oser louer un véhicule dans un tel état, c’est une honte !
80 000 km, carrosserie dans un état lamentable (rayures, enfoncement), intérieur détérioré, sièges tachés…
J’ai demandé une « Mégane IV ou équivalent », j’ai eu une jeep renegade avec une autonomie de 360 km avec le plein ! Cerise sur le gâteau, j’avais la liste de tous les téléphones jumelés à cette voiture depuis quelques temps et un problème avec le système audio (je ne pouvais passer un coup de fil supérieur à 1mn30 ou écouter de la musique plus d’1h.
Une catastrophe !